Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Kire Greenfield, IN

I think it is rather expensive. I like having it with me if I fall down or get unconscious. When we tested it, it worked well. I think it is a good item.

6 years ago

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Verified Customer

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Vicki Hammond, LA

My son did all the investigating of it and he liked Medical Guardian best. I feel safer at home. They answered all my questions and were very informative and patient.

6 years ago

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Verified Customer

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Anonymous

I haven't had any problems, everything is fine so far. Once I leaned against it and it went off and someone immediately answered even though I didn't have a problem.

6 years ago

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Verified Customer

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Anonymous Dayton, OH

I was in my automobile and it accidentally went off and they answered and wanted to come but I said I was fine. They respond quickly. The price is good.

6 years ago

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Verified Customer

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5 Albemarle, NC

Everything was explained to me and every time we've had to call for any help the technician was very helpfu. I didn't get rushed, they were very kind and very patient.

6 years ago

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Verified Customer

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Sara Kirschbaum

Customer Service has been wonderful. No one had to come and setup the system. Very user friendly. The test of the system was seem less. So far we haven''t had to use it.

6 years ago

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Verified Customer

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Marie

The staff is always responsive and courteous. The product is quality and I would have no reservation giving my endorsement of this product and service.

6 years ago

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Verified Customer

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Jerome Bridges North Miami Beach, FL

Fortunately I have not had to use the medical alert system. But when I tested the system it was very efficient fast and the responders were professional and courteous.

6 years ago

Reply from Medical Guardian

Hello Jerome,

And we hope that you never have to use it either but it there if you do end up needing it. We're happy that your test calls went through as intended. Thank you!

Jun. 4th, 2019

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Verified Customer

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Patricia Yeater Iowa City, IA

Great customer service. Equipment was easy to set up and easy for my 85 yr old mom to use and understand. Quick delivery and fast customer service response.

6 years ago

Reply from Medical Guardian

Hi Patricia,

We're always happy to help! We're glad that you got that great service. Thank you!

Jun. 3rd, 2019

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Verified Customer

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Linda (on behalf of Gloria) Dublin, OH

We are new to Medical Guardian. Mom had a bad fall recently and had hip surgery. We did some research and Medical Guardian seemed to be a good fit for Mom. So far, good service, good deal

6 years ago

Reply from Medical Guardian

Hi Linda,

We're so sorry to hear about your mother's fall incident and having to undergo surgery. We're happy that you chose us and we hope that your mother is doing better now. Thank you!

Jun. 3rd, 2019

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Verified Customer

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Evelyn Clemons New Port Richey, FL

Already used it once when I'd fallen on my sun porch. Emergency help came and I was unhurt. My only point is that I would like to be able to communicate through the wrist band.

6 years ago

Reply from Medical Guardian

Hi Evelyn,

We're glad that you got the help you needed. If you would like to upgrade your device to an all-in-one wristband or neck pendant, you can always reach out to us via Live Chat if you go to , email us at , or call us at 1 (800) 313-1191. Thank you.

Jun. 3rd, 2019

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Verified Customer

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Johnny Ewing

They did what they were supposed to do. I fell & they couldn't hear me from the bedroom and I didn't have my phone near me, so they sent the EMS to help me.

6 years ago

Reply from Medical Guardian

Hello Johnny,

We're so sorry to hear that you fell and we hope that you're doing okay now. We're glad that you got the help you needed. Thank you for being apart of the Medical Guardian family!

Jun. 4th, 2019

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Verified Customer

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Kathleen Waggoner

Setting it up was easy and when I hit the test button I received a response in less than 5 seconds. That tells me this was not a cost incurred but an investment made.

6 years ago

Reply from Medical Guardian

Hi Kathleen,

We're happy that you got a very quick response when testing your device! We hope that you never have to use it but it will always be there for you if you need it.

Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Verified Customer

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Ima

Medical Guardian is a good company. I wear it all the time and I know help is available if I have to have it. It is convenient that I don't have to take it off.

6 years ago

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Verified Customer

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Beverly

I tested it and it works okay but I'd like to have the wrist device rather than the necklace. I have to charge it all the time but I guess that is just the way it is.

6 years ago

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Verified Customer

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Dorothy

Makes me feel safer when I am home alone. It went off one day when it was not an emergency and the rescue squad called my brother on the spot. They call right away.

6 years ago

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Verified Customer

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Jeanne

Always works out in the yard and in the house. I like having the security of the button. They were nice and I got a response back from customer service.

6 years ago

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Verified Customer

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Raymond

I recommended it to two fellows this morning. I know a man that had it and had a stroke and it saved his life. I enjoy having it with me and it is not an inconvenience.

6 years ago

Reply from Medical Guardian

Hi Raymond,

Thank you so much for your referrals! Wow, we're really happy that he had it during an emergency! We hope he's doing fine now and hope he doesn't need to use it but is always there if he does. Thank you for being apart of the Medical Guardian Family!

Jun. 5th, 2019

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Verified Customer

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Anonymous Fremont, OH

Like the satisfaction of knowing that I have something on my body I can use. So far it has been good and I am satisfied with it. I'd recommend it to anyone.

6 years ago

Reply from Medical Guardian

Hello Anonymous,

We don't know who you are but it makes us smile to know that you're satisfied with our devices and that you'd recommend it to anyone! Thank you so much for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Larry Culbertson, NE

Happy with what I use it for. It is more freedom to move around so that in case I fall I can get help. It tested out fine. Whenever I call customer service, it is taken care of.

6 years ago

Reply from Medical Guardian

Hello Larry,

It makes us smile when we know our customers have more freedom to live their lives freely! Welcome to the Medical Guardian Family, Larry!

Jun. 5th, 2019

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Verified Customer

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Anonymous

The original one that I had, I liked better. This one is too heavy to wear on m neck. Everyone is very kind and courteous when I have called with a problem.

6 years ago

Reply from Medical Guardian

Hi Anonymous,

We're not sure who you are or where you're leaving this review from but we're happy that everyone that you've spoken to was very kind and courteous to you. It sounds like you might have one of our all-in-one devices. We're sorry it's heavy around your neck but we have to fit so many components into one device. We are looking into solutions in the future to make it smaller so it's not uncomfortable. Thank you!

Jun. 5th, 2019

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Verified Customer

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Martha Marrero, LA

I used the device when I fell and the fire department and the ambulance came fairly quickly. Action was taken and I know if I fall I have somebody to contact.

6 years ago

Reply from Medical Guardian

Hello Martha,

We're happy to provide you the peace of mind to know that help is just a button press away. Thank you for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Patricia Evant, TX

They're always there and they do their best to get the right answers. I test it monthly with no problems though they have issues contacting me when I am traveling.

6 years ago

Reply from Medical Guardian

Hello Patricia,

That is great to hear that you're getting the right answers to your questions! Thank you so much for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Francis Shingle Springs, CA

Medical Guardian is alert and attentive. When we accidentally pushed the button, they were prompt in answering and were concerned of our problem. Customer service has great professionalism and care.

6 years ago

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Verified Customer

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Catherine Homosassa, FL

This is very comfortable to wear, and customer service is very nice to interact with. I can call them with a question and they will answer in a way that I can understand.

6 years ago

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Verified Customer

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Paul Oconto, WI

Accidentally pushed the alarm, and they responded right away. Customer service has been very helpful, and the device is not as expensive as other ones.

6 years ago

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Verified Customer

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Yvonne Riverton, UT

The device is easy to use and the response is quick. Customer service has been very professional and helpful. I like how I can choose between a wristwatch and a necklace.

6 years ago

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Verified Customer

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Mark Willow Grove, PA

All of our questions have been answered. The service is a little bit more expensive than other medical devices, but they put a lot more thought into their customers.

6 years ago

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Verified Customer

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Maria Madison, AL

Response to my calls have been very prompt and I am very satisfied. Customer service has been very courteous and makes sure that my questions are answered.

6 years ago

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Verified Customer

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Donna Tenedios Carbondale, PA

Granted I cannot rate the unit/company on use and response in cases of emergencies. I did not have the opportunity . nity to activate the unit. Due to unfortunate circumstances, my mother no longer needed the unit. When I called to return the unit, I was surprisingly informed, that I would still have to pay for the two months I had the unit, even though I did not activate the unit. Apparently, this is mentioned in the Agreement that I don't recall receiving and is very difficult to view on the website. The company does not make this information easily accessible. It's unfortunate that I have to pay for a service I didn't activate. I feel, a reputable company would have such considerations especially since the population they typically serve, is a vulnerable, elderly population.

6 years ago

Reply from Medical Guardian

Donna, thank you for reaching out. We apologize for any confusion surrounding the canceling out of your mother's account. We are currently looking into your concerns and will be in touch.

May. 17th, 2019

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Verified Customer

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Judith B. Burrow Torrance, CA

My bedroom is upstairs, and the box is downstairs. The answering person cannot hear me when i have done a trial. I haven't had to use your product yet... and hopefully won't have an emergency. But i feel safer with the button close to me when i am in the house. doesn't work outside or in the garage

6 years ago

Reply from Medical Guardian

Judith, thank you for your review. We're happy to hear you haven't had to use our services as of yet. With regards to situations where our operators cannot hear you, they will assume an emergency is occurring and proceed accordingly. If you want a device that you can speak into no matter where you are and also take outside of the house, we offer devices designed for on the go use that may meet your needs. Feel free to reply directly to this message if you would like a member of our Customer Care team to reach out and discuss these device options further. Have a great day!

May. 17th, 2019

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Verified Customer

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Ann Lynden, WA

I like how medical guardian ensures that the device is working, but doesn't bother me with too many calls. They are the rated the highest, and for a good reason.

6 years ago

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Verified Customer

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Thelma East Palestine, OH

Very quick to respond and seem to be very concerned when my mother calls. It has been a very comforting experience. Shortly after buying one for my mother, I bought more.

6 years ago

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Verified Customer

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Jill Freese

Medical Guardian is a great system and has wonderful people. They are helpful and patient and not pushy. They don't have to be - their prducts and system are top notch!

6 years ago

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Verified Customer

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Alice Dysart

Haven't had it very long and never used yet in an emergency. My only complaint is the two rubber straps on the watch do not hold the end of the strap firmly enough so it slips out. I trimmed the end, but it still doesn't hold it. I'm using a rubber band.

6 years ago

Reply from Medical Guardian

Alice, thank you for your Review. We're happy you haven't needed to make use of our services in an emergency just yet! We're sorry that you've experienced some difficulties with the band of your device. Depending on what device you have, the band may be user replaceable at a watch repair shop. If you require additional assistance, please reply directly to this message with the full name of the device user, their phone number and address and a member of our team will reach back out. Thank you for your feedback and have a great day!

May. 7th, 2019

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Verified Customer

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Anonymous San Mateo, CA

I did have an emergency and I pushed the button and the gal on the other end answered and wanted to know what was wrong. I was laying on the floor and I said "call my son" and it turns out she did not have my son's number - I gave it to the company when I signed up and that was really a problem.

6 years ago

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Verified Customer

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Rolland Clinton, MI

Sometimes my wife tests it and they're calling me to make sure she's okay. She did test to call me the one time I wasn't home. They were there when I needed it.

6 years ago

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Verified Customer

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Anonymous

It's very simple. It's always there. I've tested it and it was very easy to go through the test. It's very prompt, very clear and easy to follow. The only thing I don't like is the thing that the button is attached to.

6 years ago

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Verified Customer

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Wayne

I think all medical alert's are pretty expensive, but I heard that Medical Guardian was alright. They've answered all my questions and I would be likely to recommend them.

6 years ago

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Verified Customer

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James

So far, everything is fine. I had some difficulties getting through on the phone the first two or three times, but the last two or three times, when I had to get in touch with them, it's been much easier.

6 years ago

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Verified Customer

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Anonymous

They were very courteous and very nice and solved our problem. We had to return the first device. It wasn't giving a signal so we had to get another one. It works fine. We only just got it.

6 years ago

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Verified Customer

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Anonymous

With one of the pendants I wear around the house the plastic sticks to my skin, but that's the only complaint I have. I test it once a month and like the feeling of security.

6 years ago

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Verified Customer

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Beverly

I like the device, but I don't like the cord thing hanging on my neck. I think it's very bad. They should have put like a chain or something. I do feel confident wearing it.

6 years ago

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Verified Customer

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Beth Wagoner

there was confustion about whether the plan i selected had fall detection. was told it did, but my mother has fallen twice and it didn't not work. i found the customer service person in the sales area was much more friendly and helpful than just calling for service questions. also had to wait on hold for that. in

6 years ago

Reply from Medical Guardian

Beth, thank you for reaching out. We're sorry for the confusion surrounding the functionality of your mother's device and also apologize for your experience when reaching out to our Customer Care team. We would like to take a closer look at your concerns. So we can best assist, would you be willing to help us locate your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with your mother's full name, address and phone number, we will be in touch. Thank you for your feedback!

Apr. 30th, 2019

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Verified Customer

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JoAnn Sindall

Living alone I feel more relaxed now knowing I can get help if I need to. The only drawback is remembering to put the device in my purse when I leave the house but I'm getting better!

6 years ago

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Verified Customer

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Anonymous Stuart, FL

They are always courteous. I accidentally pressed the button and it was kind of scary, but they were very nice. We tested the device and it works perfectly.

6 years ago

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Verified Customer

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Krista Carrollton, TX

It is nice that you can choose a pendant or a watch. It makes it easy to access. If you accidentally bump the button, they will call to make sure you are okay.

6 years ago

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Verified Customer

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Eric Easton, PA

I laid it on the counter once and then the police showed up my door. I must have accidentally pressed it. Besides that, I haven't had any problems with it.

6 years ago

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Verified Customer

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Donald Barrington, IL

Love the safety that the device provides. I have some trouble keeping the device charged. The connection is very touchy and it doesn't always engage. The people on the phone are very helpful and conscientious.

6 years ago

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Verified Customer

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Kelcee Richland, WA

I like that if you accidentally press the button, you are able to cancel the call. I tested my device a couple days ago and the customer service was amazing.

6 years ago