Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Mariam Louisville, KY

It has been very nice so far. I accidentally hit the button once and they came right on asking me if I was okay. I like the bracelet better than the necklace.

6 years ago

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Verified Customer

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Bobby Thomasville, NC

I wear the necklace and bracelet in the house and take the protable unit with me when I travel. They were very helpful and compassionate when answering my initial questions.

6 years ago

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Verified Customer

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Judy

They were very helpful getting the device to me and activating it. They are always there if I need them. It makes me feel secure and gives my children peace of mind.

6 years ago

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Verified Customer

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Anonymous McKeesport, PA

When we did the set up, everyone was really very helpful and responsive immediately. It's simple to use and simple to set up and has some good features.

6 years ago

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Verified Customer

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David H Los Angeles, CA

I'm having some issuesd with knowing if my emergency device is working because it's not blinking, it's supposed to be on and I'm not sure it. I don't know how to activate it to make sure it's on so I'm not completely happy with it.

6 years ago

Reply from Medical Guardian

David, thank you for the review. We definitely would like to help you ensure that your device is working as it should. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch to make sure everything is working as it is supposed to. Thank you for the feedback.

Jan. 10th, 2019

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Verified Customer

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Mark Gilbert, AZ

I remembered the ad on the TV and I have been falling down so I decided to get Medical Guardian. Customer support seems to be okay. It is a good value.

6 years ago

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Verified Customer

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Norm Greensboro, NC

I thought they were supposed to check us and test once a month, but I think it had been a little more month and I haven't heard from them. So far the device is good.

6 years ago

Reply from Medical Guardian

Norm, thank you for the review. We are happy that you are satisfied with our service overall. Regarding monthly testing, we do not currently send out regular reminders about this, but we are currently exploring ways to keep customers better informed about their account information and monthly tests. We appreciate the feedback.

Jan. 10th, 2019

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Verified Customer

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Ruby Inman, SC

They've answered my questions every time I've asked them. I like that they have a lock box on my front door, because I didn't know how the E.M.S would get in the front door.

6 years ago

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Verified Customer

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Anonymous Prairie Village, KS

I've never had to use it in that in the case of an emergency but when I did call in to check in, they replied really quickly. It is convenient to use.

6 years ago

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Verified Customer

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Martha Augusta, GA

The people at Medical Guardian that I had the opportunity to speak with was extremely helpful in answering all of my questions. The service is very easy to understand.

6 years ago

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Verified Customer

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Deborah Louisville, KY

Somebody at Medical Guardian is always there to answer any questions. The service is easy to access and it doesn't matter whether she is at home or out.

6 years ago

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Verified Customer

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Deborah Oviedo, FL

The process was very easy. From getting the information to set up. I now have a piece of mind that should anything happen and mom needs help and I am not here she can get it.

6 years ago

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Verified Customer

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Lino And Yvonne

The customer support always answers and they were very helpful when I first tried to set it up. The device is easy to use and I can hear it very well.

6 years ago

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Verified Customer

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Ronald Fort Myers Beach, FL

The representatives are very responsive when I test it. They check if everything is good and seem to know who I am and are fairly knowledgeable so I'm pleased.

6 years ago

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Verified Customer

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Shirley Lawrenceburg, IN

The salesperson followed up several times and gave me his direct line if there was any problems or issues. The device is slim, not real big and bulky.

6 years ago

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Verified Customer

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Stefania Morton Grove, IL

My mother sits in a chair and she fell and pressed the button and they responded very well. When I try to get in touch with the customer service, you have a long waiting period. The response time on the device is faster.

6 years ago

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Verified Customer

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Carol Beaver Creek, MN

They were very accomodating in answering questions. The set up process was incredibly easy. Their customer service is good and they attempt to meet the needs of the patient.

6 years ago

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Verified Customer

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Roberta

It's so easy to use, all you need to do is press a button. I accidentally pressed it once while vacuuming and they called me right away, I was impressed.

6 years ago

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Verified Customer

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Gleynn Lockney, TX

It works just like it was advertised to work. My mother drives a 50 mile round trip drive to see my father in the nursing home so we wanted to make sure she'd be safe.

6 years ago

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Verified Customer

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Ronald Nixa, MO

It works the way it's supposed to and they call you right back. Now I have peace of mind knowing I can leave my husband in the house for a short time.

6 years ago

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Verified Customer

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Anonymous Union Bridge, MD

If you are not right next to the base unit, they cannot hear you through the pendant. But, anytime we've contacted them with questions or concerns they have been polite and informative.

6 years ago

Reply from Medical Guardian

Thank you for the review. Keep in mind that if we can't hear you for any reason, our team will assume that an emergency is occurring and respond accordingly. Don't hesitate to reply directly to this message if you have any additional questions.

Dec. 21st, 2018

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Verified Customer

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Deb Schweitzer La Vergne, TN

We bought this because my mom fell. Thank goodness we did because she is doing it a lot more and she gets help! Just wish the band was nicer or interchangable.

6 years ago

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Verified Customer

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Debra Chicago, IL

Received the equipment in a timely fashion. The person who assisted me in setting everthing up and testing the equipment was good and explained it well.

6 years ago

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Verified Customer

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Donald Austin, IN

The customer support has answered all of my questions. It was a live person on the phone. I'm very satisfied and I recommended it to a couple of my friends.

6 years ago

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Verified Customer

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Frances Herminie, PA

It was very easy to set up and I've had no problem with it and the customer support. The device seems very sturdy. The device was a lot easier to work with and set up.

6 years ago

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Verified Customer

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Sharon Raeford, NC

The customer service was nice and courteous. They were very friendly when I spoke to them. I can't take it anywhere outside of my home and that's the only problem I have with the company.

6 years ago

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Verified Customer

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Doug Greenville, TX

From the very beginning, the customer service was very helpful. The device is easy to plug and charge and it's small and compact. He's able to take it with them.

6 years ago

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Verified Customer

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Ellen Vincennes, IN

The customer representatives were able to answer my questions without any problems. The device had all the features that I needed and it's easy to use.

6 years ago

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Verified Customer

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Linda Kokomo, IN

We've talked to the customer service to get answers and they've been very helpful. She accidentally pushed the button holding something against her so it's easily pushed.

6 years ago

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Verified Customer

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Patricia

It's easy to use. I liked the price and that the calls were all answered in United States. They've been very helpful with anything that we've asked them.

6 years ago

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Verified Customer

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Dorothy Waco, TX

They are always answering the phone in a very timely manner. Very quickly and they know their products and answer all my questions to my satisfaction.

6 years ago

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Verified Customer

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Hedy Prudenville, MI

We've had quite a few difficulties using it. We had trouble with the signal. The customer service helped us with whatever issues we were having and tried their best to get it to work for us.

6 years ago

Reply from Medical Guardian

Hedy, thanks for the review. We're happy we were able to get your issues resolved. Don't hesitate to reach back out if you have any other needs. Have a great weekend!

Dec. 14th, 2018

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Verified Customer

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K. Rapid City, SD

I was a little intimidated at first by the process but a man walked me through it and helped me use the device. He was very gracious. I have been happy with the amount of customer service I have been offered.

6 years ago

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Verified Customer

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Katharine Salt Lake City, UT

This provided all the options I needed. It's very efficient and easy to use. Everyone was extremely helpful and patient and seem to take a personal interest in my situation.

6 years ago

Reply from Medical Guardian

Katharine, we're happy you feel taken care of by our team. Have a great weekend!

Dec. 14th, 2018

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Verified Customer

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Edward Harris Jamestown, TN

It's a pretty good thing that is easy to use. When my dad fell, and they called me real quick and they got to it. They are really nice to talk to and they explain everything.

6 years ago

Reply from Medical Guardian

Edward, we're happy to have been able to be of assistance when your father had a fall. We hope he is doing well. Have a great day!

Dec. 14th, 2018

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Verified Customer

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Bret Durham, NC

We reviewed different companies offering and Medical Guardian sounded best for us. When we needed help it got here right away. It has been everything that we wanted.

6 years ago

Reply from Medical Guardian

Bret, we thank you for choosing us with so many choices out there. We're happy to have been there when you've needed us. Have a great day!

Dec. 14th, 2018

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Verified Customer

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Bruce Lovettsville, VA

It's always on and ready to use. I've only had to call customer support a few times but they've always been courteous and give me the right answers in a timely manner.

6 years ago

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Verified Customer

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Suzanne Powell, TN

I went with Medical Guardian partially because there was no contract and they had a reasonable rate. They've answered all my questions and are reliable.

6 years ago

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Verified Customer

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Olga

I find them very attentive. Very customer focused and available to answer questions when needed. The equipment is very easy to set up and easy to use.

6 years ago

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Verified Customer

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Frances Montross, VA

The customer support has been very helpful with the whole experience. Everything seems to be good so far and we haven't had any problems with the equipment.

6 years ago

Reply from Medical Guardian

Frances, thanks for the review. We're happy that your experience has been a positive one so far. Have a great day!

Dec. 13th, 2018

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Verified Customer

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Terri

They called me and made sure that everything was alright and made sure I had everything hooked up right. They walked me through everything. The way I pay my payment is easy.

6 years ago

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Verified Customer

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Wayne Florence, KY

The representatives were friendly when I talked to them. They've been very friendly and helpful any time I needed to talk to them. It's very simple to use and it's useful.

6 years ago

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Verified Customer

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Vicki M.

My dad needed to use this only a week or so after we had set it up. The operator answered as expected and stayed on the line with my dad until paramedics arrived.

6 years ago

Reply from Medical Guardian

Vicki, we're happy that your father was able to make use of our services when he needed it. Sounds like he got our system at just the right time! We hope that he is doing well. Thank you for the review.

Dec. 12th, 2018

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Verified Customer

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Sylvia Grider

I haven't needed to use it yet, so I am just rating the purchase and activation process. Very smooth! I already referred a friend who has hers installed already.

6 years ago

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Verified Customer

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Sandy Mt. Morris, MI

My dad has been using Medical Guardian for a few months now. One time when I was with him and we tested the button, it took over 3 minutes for someone to answer. That seems a bit long to me.

6 years ago

Reply from Medical Guardian

Sandy, thank you for the review. Generally speaking, your father should expect one of our emergency operators to get on the line in under a minute. If that is not the case, we would like to take a look at his account. So we can better research your particular situation, would you be willing to help us locate your father's account? Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, we will be in touch. Thanks again for reaching out!

Dec. 13th, 2018

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Verified Customer

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Sandy Dayton, OH

We have not had to use, but my mother is willing to use the watch and carry the transmitter when she goes out! This is all a plus! Set up was easy and representative was very helpful

6 years ago

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Verified Customer

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Theresa Fruitport, MI

I am very happy with Medical Guardian. The man who helped me purchase it was very good and informative. They checked back in with me after the device arrived.

6 years ago

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Verified Customer

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James Robbins, NC

The representative that helped us when we bought it gave us the best customer service I have ever dealt with. The service is easy to use for older persons.

6 years ago

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Verified Customer

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Nancy Cedar Park, TX

It took a little while for customer service to respond when I needed them. I think it would be better to have the ability to speak to each device instead of carrying an extra one just to speak to people.

6 years ago

Reply from Medical Guardian

Nancy, thank you for the review. We have a variety of products to meet a variety of needs, including devices designed for use both at home and on the go that you can speak directly into during an emergency. If you are interested in hearing more about other products that may better meet your needs, reply directly to this message with your full name, address, and phone number. Any information provided in your response will not be posted publically. Have a great day!

Dec. 11th, 2018

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Verified Customer

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Barbara Bray Tucson, AZ

Like it because she can wear it In shower, we''ve tested it monthly with no problems, and after she got it she had realized several of her friends have it too.

7 years ago