Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Ruby Noggle

The advertisements on TV makes it look reputable. I tested it twice to make sure it was working properly, and they were prompt in answering the phone.

5 years ago

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Verified Customer

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Gary Rice

There is a button that I can carry with me and I don't have to be plugging it in. They are quick to respond, I pushed a button and about 30 seconds later I was connected with a live person.

5 years ago

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Verified Customer

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Joeann Taylor

They're friendly and have treated me so nice. They call automatically and ask for your name and everything. They're really on the ball and answer quick.

5 years ago

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Verified Customer

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Arlene St John

I have a lot of confidence in speaking with the people, when I push the button someone comes on immediately. It is comfortable to wear around the house.

5 years ago

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Verified Customer

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Judy Hurst

I was told to test it once a month and I get immediate help when I do. I have to change the bracelet between my arms because I find it a little uncomfortable at times.

5 years ago

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Verified Customer

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Charlotte Jensen Muscatine, IA

When I did the call to test the device, the lady I spoke to was very kind and helpful. It's simple and I'm glad I am able to take it with me whenever I go outside or away.

5 years ago

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Verified Customer

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Virginia Kramer Mohrsville, PA

I like having it in my home, it's comfortable. The one that you put around your neck is rather bulky, I would like to have something slimmer but other than that it's fine.

5 years ago

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Verified Customer

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Hazel Mccarthy High Ridge, MO

It can be a little hard for my mother to push the button, she requires both hands to push it. Customer support was very helpful when we set the device up.

5 years ago

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Verified Customer

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Anonymous Houston, TX

It only takes a few minutes for EMS to get there. I thought they would answer after one ring, but it took 3 rings when I called. The bracelet device is not too bulky and the light tells you if it is working or not.

5 years ago

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Verified Customer

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Patricia Diebel Muskegon, MI

I use the watch type device and it worked great when I tested it. It is easy to use and I really like the way it looks. They answer as soon as I call.

5 years ago

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Verified Customer

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Kathleen Anderson, IN

As long as I am in my apartment, the service will work. If I leave my apartment, then I will lose service. Everyone at Medical Guardian is polite and respectful.

5 years ago

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Verified Customer

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Rejeanna Foster

The Medical Guardian reps are friendly people who know what they are doing. I like the fact I can put it on my wrist. The mechanical box the electronic box is very user friendly.

5 years ago

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Verified Customer

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Marilyn Plainview, NY

I like the convenience of it following you no matter where you are, even if you are not in your house. I have had one small glitch, my alarm will go off each day and they haven't been able to figure out what it is.

5 years ago

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Verified Customer

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Donald Bowling Green, KY

I have had nothing but positive experiences with the people that I have worked with. When I test it, they are on the line and want to know what is wrong.

5 years ago

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Verified Customer

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Martha Mineola, TX

I got so many phone calls and the lady I talked to was so pleasant. It is very durable, I love that I can wear it in the shower. It makes me feel more secure.

5 years ago

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Verified Customer

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Anonymous Sebastian, FL

I had a very poor experience when I started out with them because they over charged me and it took a couple of weeks to get that straightened up. Also, I don't like the cord that come it comes with, it looks terrible around my neck.

5 years ago

Reply from Medical Guardian

Thank you for the review. We're happy we were able to resolve that billing issue for you. With regards to the cord that came with your wearable button, feel free to change it out for something that better suits your needs. Please do not hesitate to reply directly to this message if you have any other questions or concerns. Have a great day!

Feb. 22nd, 2019

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Verified Customer

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Poorah Frisco, TX

The support is good. They called me and made sure everything was okay. So far they have been good. there wasn't much difference between there price and most other companies.

5 years ago

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Verified Customer

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R.A Riverside, CA

Cost was the most important thing and I decided that this would be much more favorable to my financial situation. Although, I have tried to get them to send me the security system for my house and I've asked 2 or 3 times and it never comes.

5 years ago

Reply from Medical Guardian

Thank you for the review. We're sorry that there appears to have been some confusion surrounding your order. We definitely would like to resolve this situation for you if it has not already been taken care of. So we can better research what occurred here, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Feb. 15th, 2019

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Verified Customer

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Elizabeth Bristol Almont, MI

I was told that it would be waterproof and when I got it I found out it was just water resistant. But, they contact me and do their very best to answer all my questions.

5 years ago

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Verified Customer

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Julia Vagovic

I'm 89 years old with a heart problem and I feel very relaxed with it. I take it everywhere I go, the store or church. I think everyone is very pleasant and knowledgeable.

5 years ago

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Verified Customer

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Gloria Rieke North Bend, WA

I was told they had the best response time and you get what you pay for. It's really nice to have 2 pieces because I can get one wet in the shower and wear another after.

5 years ago

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Verified Customer

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Malcolm A Hall Bellmore, NY

It's portable, I've been able to test it outside of my home and it worked beautifully. I had a very pleasant experience in activating and testing it, they called me back immediately.

5 years ago

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Verified Customer

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Teresa Eagan Morrison North Highlands, CA

I typically wear the bracelet every day and it is very comfortable. It is simple to operate. When I called, a representative answered immediately and it was great.

5 years ago

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Verified Customer

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Anonymous Birmingham, AL

I wear the pendant all the time in the house and I take the portable device with me when I leave the house. I have always been able to reach someone when I needed them.

5 years ago

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Verified Customer

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Ann

It is for my mother. When I set it up, they were very prompt and polite. I haven't had a lot of experience with it, but it's what I wanted if something does happen.

5 years ago

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Verified Customer

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Julia Sheehan Donoghue

I think the system would benefit from being unlimited in where it can work. Ie if I am away from home and I fall or have an event it would be nice to be able to just press it and be able to talk to someone.

5 years ago

Reply from Medical Guardian

Julia, thank you for your review. We offer a variety of systems here at Medical Guardian to meet the needs of our customers. We have device offerings that might better meet your needs if you are looking for something that you can use both at home and on the go. If you are interested in hearing more about device options available to you, please reply directly to this message with your interest. Any information shared in your response will not be posted publically. Have a great day!

Feb. 12th, 2019

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Verified Customer

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Jane E. Trauger

When I fell on Jan. 13, they were instantly on phone with me. I was finally able to get up just before the EMT's showed up. Med Gard was very cordial and kind.

5 years ago

Reply from Medical Guardian

Jane, thank you for the review. We're happy that we were able to offer you assistance back in January. Have a great day!

Feb. 12th, 2019

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Verified Customer

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Elizabeth Laguna Woods, CA

The device has a 600 ft radius, and I was hoping for a little bit longer. Customer support walked me through everything when I first purchased the device.

5 years ago

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Verified Customer

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James Zephyrhills, FL

Occasionally I accidentally set the alarm off on the device, however customer service was very patient and polite. Everyone is very nice to deal with.

5 years ago

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Verified Customer

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Sandra Tyler, TX

Customer service was very good over the phone. Whenever I call to test my device, I receive a call from customer service right away. The service works great.

5 years ago

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Verified Customer

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Carl Colorado Springs, CO

It provides my family members the assurance we need to know my dad is safe. He wears it every day and Medical Guardian communicates with him without any problems.'

5 years ago

Reply from Medical Guardian

Carl, thank you for the review. We're happy to offer you and your father the additional assurance that he is safe as he goes throughout his day!

Jan. 30th, 2019

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Verified Customer

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Charlotte Carriere, MS

They always answer immediately and take care of your questions. The device will stay charged for 7 days, which is great. They always take care of any issue I have right away.

5 years ago

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Verified Customer

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Ruda Morgantown, KY

She accidentally hit it once and it worked out very well. They were very nice and they got it handled. The device is a little bit heavy and a little bit awkward but other than that, everything's great.

5 years ago

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Verified Customer

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Linda Las Cruces, NM

The customer support was very clear and very informative. You can hear the speaker from any room no matter how low they were speaking, it has great reception.

5 years ago

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Verified Customer

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Gene Kissimmee, FL

I've only used customer service once when I first had to sign up and they were very nice. They were activating the account and then I kept getting calls and emails a couple months later asking me why I haven't sent in paperwork. I thought I did and then I went over it over the phone with them. It's kind of disappointing so I don't think they gave enough information.

5 years ago

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Verified Customer

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Joan

My sister had it and she recommended it. They were very nice setting it up and going through the testing part of it. The device seems to be easy enough to use.

5 years ago

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Verified Customer

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Anonymous South Bend, IN

It's pretty much what I expected. I could use it any place in the country and it seems to have worked. When I accidentally pushed it in Iowa, they answered.

5 years ago

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Verified Customer

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Harold Carson, ND

It's a good deal, I think it is worth it. I had a different unit but I was bulky so I didn't put it on. I like the unit that you wear around the neck.

5 years ago

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Verified Customer

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Anonymous New Port Richey, FL

I don't have to use it but it's there if I need it. It's a positive thing to have. I have accidentally pushed the button twice and someone was yelling at me from the other room and I know it works.

5 years ago

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Verified Customer

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Vivian Arlington, VA

I don't think it's attractive or inconspicuous but it seems to be working. When we ordered the equipment, it came very quickly, even a day ahead of time. So that was nice and the setup was really easy.

5 years ago

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Verified Customer

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Robert

The customer service has been very good, if not excellent. When we did the initial test on the necklace pendant and the arm wrist band, it all worked within 90 seconds.

5 years ago

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Verified Customer

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Eumelia San Juan, TX

The device is very comfortable and the color white is very easy to see. The machine itself has very bright colors and is big enough to be seen by anyone else.

5 years ago

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Verified Customer

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Claudia Bellingham, WA

I found the customer support very professional and quick to respond when I got the packet in the mail to set it up. The device is very simple to use and to keep charged.

5 years ago

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Mary Lake Ariel, PA

The person I talked to from customer service was very informative and patient and explained everything to me. They seem very supportive and there when you need them.

5 years ago

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Donna Milford, OH

The cost is reasonable, and holds good value. The watch is comfortable to wear and I haven't had any problems with it. They walked me through set up easily.

5 years ago

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Geraldine Milford, MI

I wear it all the time, I even wear it in the shower. It makes me feel safer and I rely on it. They are very encouraging, and they are there to help you.

5 years ago

Reply from Medical Guardian

Gearaldine, we're happy that you feel safer when you wear one of our devices. Thank you for the review!

Jan. 24th, 2019

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Verified Customer

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June Giageos

Have had very good service from researching medical alerts to ordering my unit, set up and testing, and from operators who answer my calls which all have been "in error or the required monthly test."

5 years ago

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Verified Customer

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Irma Dateland, AZ

The only thing I'm not happy with is I have to carry the whole speaker with me instead of just the bracelet. But, they've been very helpful which is nice.

5 years ago

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Verified Customer

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Ann H Richmond, VA

This had a lot of the features I wanted, for example being able to take it with you if you want. They've answered all my questions and they really seem to listen.

5 years ago

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Verified Customer

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Susan Fuhrmann

the people they got us set up for my parents were all very nice on the phone not pushy on the sales pitch and it is a peach of mind for my brother and I.

5 years ago