Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Patricia Diebel Muskegon, MI

I use the watch type device and it worked great when I tested it. It is easy to use and I really like the way it looks. They answer as soon as I call.

6 years ago

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Verified Customer

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Kathleen Anderson, IN

As long as I am in my apartment, the service will work. If I leave my apartment, then I will lose service. Everyone at Medical Guardian is polite and respectful.

6 years ago

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Verified Customer

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Rejeanna Foster

The Medical Guardian reps are friendly people who know what they are doing. I like the fact I can put it on my wrist. The mechanical box the electronic box is very user friendly.

6 years ago

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Verified Customer

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Martha Mineola, TX

I got so many phone calls and the lady I talked to was so pleasant. It is very durable, I love that I can wear it in the shower. It makes me feel more secure.

6 years ago

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Verified Customer

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Donald Bowling Green, KY

I have had nothing but positive experiences with the people that I have worked with. When I test it, they are on the line and want to know what is wrong.

6 years ago

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Marilyn Plainview, NY

I like the convenience of it following you no matter where you are, even if you are not in your house. I have had one small glitch, my alarm will go off each day and they haven't been able to figure out what it is.

6 years ago

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Anonymous Sebastian, FL

I had a very poor experience when I started out with them because they over charged me and it took a couple of weeks to get that straightened up. Also, I don't like the cord that come it comes with, it looks terrible around my neck.

6 years ago

Reply from Medical Guardian

Thank you for the review. We're happy we were able to resolve that billing issue for you. With regards to the cord that came with your wearable button, feel free to change it out for something that better suits your needs. Please do not hesitate to reply directly to this message if you have any other questions or concerns. Have a great day!

Feb. 22nd, 2019

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Poorah Frisco, TX

The support is good. They called me and made sure everything was okay. So far they have been good. there wasn't much difference between there price and most other companies.

6 years ago

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Verified Customer

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R.A Riverside, CA

Cost was the most important thing and I decided that this would be much more favorable to my financial situation. Although, I have tried to get them to send me the security system for my house and I've asked 2 or 3 times and it never comes.

6 years ago

Reply from Medical Guardian

Thank you for the review. We're sorry that there appears to have been some confusion surrounding your order. We definitely would like to resolve this situation for you if it has not already been taken care of. So we can better research what occurred here, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

Feb. 15th, 2019

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Elizabeth Bristol Almont, MI

I was told that it would be waterproof and when I got it I found out it was just water resistant. But, they contact me and do their very best to answer all my questions.

6 years ago

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Verified Customer

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Gloria Rieke North Bend, WA

I was told they had the best response time and you get what you pay for. It's really nice to have 2 pieces because I can get one wet in the shower and wear another after.

6 years ago

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Verified Customer

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Julia Vagovic

I'm 89 years old with a heart problem and I feel very relaxed with it. I take it everywhere I go, the store or church. I think everyone is very pleasant and knowledgeable.

6 years ago

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Malcolm A Hall Bellmore, NY

It's portable, I've been able to test it outside of my home and it worked beautifully. I had a very pleasant experience in activating and testing it, they called me back immediately.

6 years ago

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Verified Customer

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Teresa Eagan Morrison North Highlands, CA

I typically wear the bracelet every day and it is very comfortable. It is simple to operate. When I called, a representative answered immediately and it was great.

6 years ago

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Anonymous Birmingham, AL

I wear the pendant all the time in the house and I take the portable device with me when I leave the house. I have always been able to reach someone when I needed them.

6 years ago

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Verified Customer

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Ann

It is for my mother. When I set it up, they were very prompt and polite. I haven't had a lot of experience with it, but it's what I wanted if something does happen.

6 years ago

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Verified Customer

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Jane E. Trauger

When I fell on Jan. 13, they were instantly on phone with me. I was finally able to get up just before the EMT's showed up. Med Gard was very cordial and kind.

6 years ago

Reply from Medical Guardian

Jane, thank you for the review. We're happy that we were able to offer you assistance back in January. Have a great day!

Feb. 12th, 2019

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Verified Customer

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Julia Sheehan Donoghue

I think the system would benefit from being unlimited in where it can work. Ie if I am away from home and I fall or have an event it would be nice to be able to just press it and be able to talk to someone.

6 years ago

Reply from Medical Guardian

Julia, thank you for your review. We offer a variety of systems here at Medical Guardian to meet the needs of our customers. We have device offerings that might better meet your needs if you are looking for something that you can use both at home and on the go. If you are interested in hearing more about device options available to you, please reply directly to this message with your interest. Any information shared in your response will not be posted publically. Have a great day!

Feb. 12th, 2019

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Verified Customer

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Elizabeth Laguna Woods, CA

The device has a 600 ft radius, and I was hoping for a little bit longer. Customer support walked me through everything when I first purchased the device.

6 years ago

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James Zephyrhills, FL

Occasionally I accidentally set the alarm off on the device, however customer service was very patient and polite. Everyone is very nice to deal with.

6 years ago

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Verified Customer

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Sandra Tyler, TX

Customer service was very good over the phone. Whenever I call to test my device, I receive a call from customer service right away. The service works great.

6 years ago

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Verified Customer

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Carl Colorado Springs, CO

It provides my family members the assurance we need to know my dad is safe. He wears it every day and Medical Guardian communicates with him without any problems.'

6 years ago

Reply from Medical Guardian

Carl, thank you for the review. We're happy to offer you and your father the additional assurance that he is safe as he goes throughout his day!

Jan. 30th, 2019

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Verified Customer

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Charlotte Carriere, MS

They always answer immediately and take care of your questions. The device will stay charged for 7 days, which is great. They always take care of any issue I have right away.

6 years ago

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Ruda Morgantown, KY

She accidentally hit it once and it worked out very well. They were very nice and they got it handled. The device is a little bit heavy and a little bit awkward but other than that, everything's great.

6 years ago

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Verified Customer

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Linda Las Cruces, NM

The customer support was very clear and very informative. You can hear the speaker from any room no matter how low they were speaking, it has great reception.

6 years ago

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Gene Kissimmee, FL

I've only used customer service once when I first had to sign up and they were very nice. They were activating the account and then I kept getting calls and emails a couple months later asking me why I haven't sent in paperwork. I thought I did and then I went over it over the phone with them. It's kind of disappointing so I don't think they gave enough information.

6 years ago

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Verified Customer

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Joan

My sister had it and she recommended it. They were very nice setting it up and going through the testing part of it. The device seems to be easy enough to use.

6 years ago

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Verified Customer

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Anonymous South Bend, IN

It's pretty much what I expected. I could use it any place in the country and it seems to have worked. When I accidentally pushed it in Iowa, they answered.

6 years ago

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Verified Customer

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Harold Carson, ND

It's a good deal, I think it is worth it. I had a different unit but I was bulky so I didn't put it on. I like the unit that you wear around the neck.

6 years ago

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Anonymous New Port Richey, FL

I don't have to use it but it's there if I need it. It's a positive thing to have. I have accidentally pushed the button twice and someone was yelling at me from the other room and I know it works.

6 years ago

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Verified Customer

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Vivian Arlington, VA

I don't think it's attractive or inconspicuous but it seems to be working. When we ordered the equipment, it came very quickly, even a day ahead of time. So that was nice and the setup was really easy.

6 years ago

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Verified Customer

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Eumelia San Juan, TX

The device is very comfortable and the color white is very easy to see. The machine itself has very bright colors and is big enough to be seen by anyone else.

6 years ago

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Verified Customer

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Robert

The customer service has been very good, if not excellent. When we did the initial test on the necklace pendant and the arm wrist band, it all worked within 90 seconds.

6 years ago

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Verified Customer

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Claudia Bellingham, WA

I found the customer support very professional and quick to respond when I got the packet in the mail to set it up. The device is very simple to use and to keep charged.

6 years ago

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Mary Lake Ariel, PA

The person I talked to from customer service was very informative and patient and explained everything to me. They seem very supportive and there when you need them.

6 years ago

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Donna Milford, OH

The cost is reasonable, and holds good value. The watch is comfortable to wear and I haven't had any problems with it. They walked me through set up easily.

6 years ago

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Geraldine Milford, MI

I wear it all the time, I even wear it in the shower. It makes me feel safer and I rely on it. They are very encouraging, and they are there to help you.

6 years ago

Reply from Medical Guardian

Gearaldine, we're happy that you feel safer when you wear one of our devices. Thank you for the review!

Jan. 24th, 2019

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Verified Customer

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June Giageos

Have had very good service from researching medical alerts to ordering my unit, set up and testing, and from operators who answer my calls which all have been "in error or the required monthly test."

6 years ago

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Verified Customer

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Ann H Richmond, VA

This had a lot of the features I wanted, for example being able to take it with you if you want. They've answered all my questions and they really seem to listen.

6 years ago

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Irma Dateland, AZ

The only thing I'm not happy with is I have to carry the whole speaker with me instead of just the bracelet. But, they've been very helpful which is nice.

6 years ago

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Verified Customer

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Susan Fuhrmann

the people they got us set up for my parents were all very nice on the phone not pushy on the sales pitch and it is a peach of mind for my brother and I.

6 years ago

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Verified Customer

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Cheryl

They are very thorough and wait for you to answer them. It is easy to use. It only works when I am at home so I wish that there was something I could take outside with me.

6 years ago

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Orlagh T Buffalo, NY

When I tested it, they called right away to make sure it was an emergency and not an accidental press of the button. It is very handy. I like the bracelet.

6 years ago

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David Devine, TX

They will answer the phone no matter the time of day. They call me right away whenever I accidentally press the button. I am very happy with it and I am glad I have it.

6 years ago

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Charlotte Surprise, AZ

I wear it on a typical day. The person I talked to who sold the equipment was very supportive. They are reliable. I don't like that the necklace won't stay in place.

6 years ago

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Charlotte Owingsville, KY

I would recommend Medical Guardian to anyone. It is a very good quality product. They call quickly when you need them, even if you accidentally press the button.

6 years ago

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Trudie Saluda, SC

They return the calls unlike some of the other companies that were kind of slow in returning the call when I asked questions. The button on the device is pushed and they called me immediately.

6 years ago

Reply from Medical Guardian

Trudie, thank you for the review. Our team is always here to answer your questions. Don't hesitate to reply directly to this message if you have any outstanding questions as well. Any information shared in your response will not be posted publically. Have a great day!

Jan. 17th, 2019

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Carol Upland, CA

I have had them call me a couple times when I've accidentally bumped it and so I feel like they're on the ball. I feel like they've been very competent so far.

6 years ago

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Lynn Oak Creek, WI

The whole set up was taken care of quickly and professionally. It is convenient because you can wear it around your wrist or neck. It has a reasonable price.

6 years ago

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Tom Richmond, CA

I wear the wristband on a typical day and charge it at night. Luckily , I haven't had to use it, but the interactions I have had with customer service have been fine.

6 years ago