Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Wayne Florence, KY

The representatives were friendly when I talked to them. They've been very friendly and helpful any time I needed to talk to them. It's very simple to use and it's useful.

5 years ago

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Verified Customer

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Vicki M.

My dad needed to use this only a week or so after we had set it up. The operator answered as expected and stayed on the line with my dad until paramedics arrived.

5 years ago

Reply from Medical Guardian

Vicki, we're happy that your father was able to make use of our services when he needed it. Sounds like he got our system at just the right time! We hope that he is doing well. Thank you for the review.

Dec. 12th, 2018

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Sylvia Grider

I haven't needed to use it yet, so I am just rating the purchase and activation process. Very smooth! I already referred a friend who has hers installed already.

5 years ago

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Sandy Mt. Morris, MI

My dad has been using Medical Guardian for a few months now. One time when I was with him and we tested the button, it took over 3 minutes for someone to answer. That seems a bit long to me.

5 years ago

Reply from Medical Guardian

Sandy, thank you for the review. Generally speaking, your father should expect one of our emergency operators to get on the line in under a minute. If that is not the case, we would like to take a look at his account. So we can better research your particular situation, would you be willing to help us locate your father's account? Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, we will be in touch. Thanks again for reaching out!

Dec. 13th, 2018

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Sandy Dayton, OH

We have not had to use, but my mother is willing to use the watch and carry the transmitter when she goes out! This is all a plus! Set up was easy and representative was very helpful

5 years ago

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Theresa Fruitport, MI

I am very happy with Medical Guardian. The man who helped me purchase it was very good and informative. They checked back in with me after the device arrived.

5 years ago

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Verified Customer

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James Robbins, NC

The representative that helped us when we bought it gave us the best customer service I have ever dealt with. The service is easy to use for older persons.

5 years ago

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Nancy Cedar Park, TX

It took a little while for customer service to respond when I needed them. I think it would be better to have the ability to speak to each device instead of carrying an extra one just to speak to people.

5 years ago

Reply from Medical Guardian

Nancy, thank you for the review. We have a variety of products to meet a variety of needs, including devices designed for use both at home and on the go that you can speak directly into during an emergency. If you are interested in hearing more about other products that may better meet your needs, reply directly to this message with your full name, address, and phone number. Any information provided in your response will not be posted publically. Have a great day!

Dec. 11th, 2018

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Barbara Bray Tucson, AZ

Like it because she can wear it In shower, we''ve tested it monthly with no problems, and after she got it she had realized several of her friends have it too.

5 years ago

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Bette Blythe Albuquerque, NM

I have no idea how to rate MG. I have it, I feel more secure and that's it. I have not had to use it and for that I am grateful. My only issue is that it is inconvenient to have to carry the device everywhere, but without it, the whole thing is useless. .

5 years ago

Reply from Medical Guardian

Betty, thank you for the review. We're happy to offer you a greater sense of security with one of our devices. We offer a variety of device options to meet a variety of needs. If you are interested in a device that offers you an all-in-one solution that you can wear, we have devices that may better suit your needs. A member of our Customer Care team will be in touch to discuss your concerns and other device options that are available. Thanks again for reaching out.

Nov. 29th, 2018

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Verified Customer

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Robert Pickerington, OH

Had trouble with my device. Completely discharged while in the charging cradle overnight. Customer service mailed me a replacement charging cradle and the unit appears to work properly once again.

5 years ago

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Sharon E Hawkes Norfolk, VA

The only reason I ratedthem a 4 is that, when I pressed the button, it took several minutes before they answered and then I had to wait another 15 minutes before the emergency services arrived.

5 years ago

Reply from Medical Guardian

Sharon, thank you for the review. A member of our Customer Care team will be in touch to test your device to ensure that everything is working as it should.

Nov. 21st, 2018

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Pat South Bend, IN

Customer service properly answered all of our questions when we were deciding which medical alert system to sign up with. The one time my mother used the device, it seemed as though we had to wait for an answer for a while.

5 years ago

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Diane Greenbackville, VA

We have had a couple times getting a connection to Medical Guardian when doing the test. We had a couple minor issues in the beginning but customer service was able to come in and help with everything.

5 years ago

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Dale Independence, MO

Medical Guardian has the right combination of features and price. Customer service is always prompt and always friendly. They have been very friendly.

5 years ago

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Lonni Waco, TX

When I accidentally pressed the button, they answered and did exactly what they told me they would do when I bought the service. I found the little thing I had to carry around with me was awkward so it was hard to figure out what to carry it in.

5 years ago

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Myron Farmington, MI

There have been a lot of falls which I don't understand. There were a couple of times they were supposed to call me back and I haven't received any calls. There was one time where I tried it and I thought I would get a call back and next thing I knew, the fire department was there but I never got a call or received a response on the device.

5 years ago

Reply from Medical Guardian

Myron, thank you for reaching out. We will have a member of our Customer Care team reach out to help you out with your unit and to make sure everything is functioning as it is supposed to. We will be in touch shortly. Have a great day!

Nov. 15th, 2018

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Carolyn Spencer, NE

The guy speaking to us was very good about talking me through stuff and then when they set up the account for my mother, she said they did a great job answering questions.

5 years ago

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Pat San Clemente, CA

Every time I have tested it, it has worked perfectly. However, they are based back East, and I would feel more comfortable if they had an office out here in the West.

6 years ago

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Joan Summersville, WV

I haven't had to use it yet, but one day I pushed the button accidentally and they came right on to make sure I was okay. I barely even touched it and they were right there

6 years ago

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Verified Customer

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Mary Rio Rancho, NM

I just got the device that can cover me from anywhere, but it's kind of hard to carry around. But, it works fine as far as I know, and they treat me nicely when I call them.

6 years ago

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Vivian Hamburg, PA

I think that the buttons are nice and large. I think the option of having a necklace or a watch is good as well. When we call in for a test, it does quite a few rings until it's picked up.

6 years ago

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Verified Customer

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Carol

Any time I call to test my machine, I never have a problem with them. The only thing I have a question about is if I am still covered if I go out of state.

6 years ago

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Catherine Chestertown, MD

They're very courteous and polite, they explained everything to me. It's very comfortable to wear, and it gives me the satisfaction I was looking for.

6 years ago

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Diana Kinross, MI

We've had a few accidental times but they were very nice. They're always so quick to respond and when we let them know it's not an emergency, they're very kind.

6 years ago

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Clyde Camden, AR

Each time we have reached out to Medical Guardian, they have spoken to us in a very respectful and polite voice. They always seem to be in a good mood.

6 years ago

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Debbie Greensboro, MD

I used it when I was having heart problems, and they answered and sent me an ambulance within minutes. Sometimes it takes them a while to answer though.

6 years ago

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Patty

I like the convenience of being able to take it with me, and I'm able to add a little case so I don't have to worry about shutting it off accidentally.

6 years ago

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M.O

I fell in the bedroom and they called my daughter who lives 45 minutes away. She told them to send the ambulance. We could have avoided that if she called the neighbors first.

6 years ago

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Helen J

I've had a really good service from them so far. They're always there when we need them or for a testing. It seems to be efficient and does the job it's supposed to do.

6 years ago

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Vivian

There has been very little contact with customer service, but it's been really good. I like all the different options and the ability to take it anywhere I go.

6 years ago

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Nancy

I have fallen with it on and it has not buzzed. The speaker didn't come on. That happened several times. I wanted to wear the watch and I thought you could wear the watch and not wear the little square box, which you have to have with you. It is not what I expected. I wanted to wear the watch with the services on the watch as it is not as obvious as the necklace.

6 years ago Edited September 14, 2021

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Richard

A couple of times I have accidentally hit it and you guys called me right away. I use it all the time, when I'm outside or even just around the neighborhood.

6 years ago

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Lillian

My wife uses the wristwatch, she likes it better than the one that hangs around her neck. When she fell, she pushed the button and it worked as planned.

6 years ago

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Louise Chesnee, SC

My Grandson and my cat have set it off but it's just a second until they come on and ask me if I have an emergency. They're very understanding about accidents.

6 years ago

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Anonymous New Pekin, IN

I think it's comfortable to wear, it doesn't bother me at all. I can sleep all night with it on. It seems to be in a reasonable price range as well.

6 years ago

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Verified Customer

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Edward Schenectady, NY

They make sure you understand how the equipment works and how to practice test. It works perfectly, just push the button and if you need help it will be on the way.

6 years ago

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Debra Warrensburg, NY

Any time I pushed it, they were always courteous. They always came on in a short amount of time. They're very pleasant with the customer. They're very quick.

6 years ago

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Anonymous St Louis, MO

It seems like when it says "call in progress" and you can't stop the call from going through once the button is pushed. Between the time that I press the button and get a response, it's not as fast as I would really like.

6 years ago

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William Chico, CA

The few times I've called your company, it has been prompt in responding. It can't be more convenient. One has to put it on her body somewhere. It's as good as it can be at the same time and serve it's function.

6 years ago

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Donna

The device is very accessible. My mother has had to use it 2 or 3 times. Each time, I get a text notifying me of her status. Customer service is very quick.

6 years ago

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P Jacaly n Krewson

Thought their customer service and verbal communication was very good. A bit too many follow up calls and e.wild while I exercising purchase. Though this is typical of most busine.

6 years ago

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Anonymous Broomfield, CO

The call center is not always available, I was told I would have to wait until the next business day sometimes to get an answer. I also do not like having to carry the stations when I leave the house.

6 years ago

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Anonymous Brooklyn, MI

I tested it and the voice came on within 30 seconds or so and asked my name and if there was a problem. I thought it was very fast, so I was pleased with them.

6 years ago

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Anonymous Lexington, KY

They were very professional and helpful in setting up the product. Now all we have to do is press the button and that's it. I think it's a good product for the price.

6 years ago

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Jason Walnut Creek, CA

It doesn't work as well as I'd hoped. When I call or press the button I get a signal and says my call is in progress but then nobody calls me back. It's difficult to talk to one of their representatives, the phone is either busy or nobody is there.

6 years ago

Reply from Medical Guardian

Jason, thank you for the review. We would like to have a member of our Technical Support team take a look at your device issues to see if we can resolve them. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out to troubleshoot your device. Thanks again for reaching out!

Sep. 26th, 2018

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Sharon North Port, FL

I haven't had it very long, but it is easy to use. I have one around my neck all the time and if I go out of the house I just carry the other one with me.

6 years ago

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Betty Chandler, AZ

A neighbor referred me to Medical Guardian. I feel more secure because I can take the device shopping with me. Customer service explained everything to me really well. I'm grateful for how helpful they've been.

6 years ago

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Anonymous Davenport, IA

Medical Guardian's rating online is what made me buy their alert device. Their customer support seems ready to help, and the device is really handy to use.

6 years ago

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Carl Greenville, SC

When I've tested the system, there is quite a delay when you call before getting a response. The device is easy to use. When I call into customer support, they are always available and always responsive.

6 years ago