Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Gloria

Customer service has been great in helping us with what we need. I think the device your wear on your arm is difficult to get on or off. I wish they had a stretchable band.

6 years ago

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Verified Customer

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Joseph And Irmgard

We really like the service Medical Guardian provides. Any time I call someone in customer service, they answer my questions. The product is really easy to use.

6 years ago

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Sheila

My wife has this device in case she needs to get a hold of me. She has had seizures and this device would have been very helpful if she had it. She can take it out of the house to keep her safe.

6 years ago

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Verified Customer

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Marilyn

When I purchased Medical Guardian for my parents, I had some issues with establishing the service. Unfortunately, there are still some unresolved issues. Other than that, we have had no problems with the device itself.

6 years ago

Reply from Medical Guardian

Marilyn, we're happy that your experience with our medical alert devices has been positive overall. You also mentioned that there are some unresolved issues. We would like to see if we can help you with those. If you reply directly to this message with your parents' full names, address and primary phone number we will reach out to address these concerns. If you wish for us to reach out to you directly, include your contact number as well. Any information shared in your response will not be posted publically and will only be used for us to investigate your concerns. If you have any additional specifics to share about these concerns, please feel free to share them in your response as well. Thanks for reaching out. Have a great day!

Sep. 5th, 2018

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Verified Customer

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Martha

I wear my alert device all day long. It's very comfortable, and I feel protected with it on. Customer service is very reliable. I highly recommend them.

6 years ago

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Dorothy

We did lots of online shopping for companies, but Medical Guardian had the best reviews. We initially had problems with customer support and getting them to answer the phone line.

6 years ago

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Roger Winter Haven, FL

Customer service is always eager to answer your questions and always friendly when you called. The device is easy to use and you can see when you pressed the button.

6 years ago

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Steve D Oceanside, NY

Very easy to use. Straightforward and simple set up for both lockbox and device. Easy activation and knowledgeable customer service team which included a test of the unit

6 years ago

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Verified Customer

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Vigi Baldwin for Rena Pesci Farmington, MI

In June I tested the system and could not get contected. I called the customer service and they said there was problems with the ATT towers. Not good if it was a real emergency!!

6 years ago

Reply from Medical Guardian

Vigi, thank you for reaching out. We see that you contacted us about this cellular connection issue previously. We will be reaching back out to help retest the device in question to ensure everything is functioning as it should. Have a lovely day!

Jul. 31st, 2018

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Donna Marrone

The unit is a little larger than I expected getting used to it. Reassuring to know help is not far away if needed. People have been very helpful when I have had to ask questions.

6 years ago

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Susan

I just wear the bracelet or put it in my pocket. I use the larger one if I ever leave home. I've had good conversations with them when I was setting it up, they're very good at exlaining how everything works.

6 years ago

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Nancy

I work out in the yard a lot and I am able to keep it with me all the time. They are very dependable and answer quickly. I test it once a month and everything works fine.

6 years ago

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Josephine

It has to be attached or connected with the radio base or transmitter. For a senior, to have to remember to take the transmitter with them is a little bit of a concern.

6 years ago

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Lillian Coleman

mainly because the means of communication between me and the company is only through the disc that sits on my bedside table. if I should fall or otherwise be disabled there is no way I can communicate.

6 years ago

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Alois & Theresa

I really like the price and service that this company offers. Their customer support is very informative every time we call. We have had no issues with this device.

6 years ago

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Verified Customer

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Vivian Jean

One of my complaints with this system is that it doesn't work farther than my house. Regardless, I feel safe with it, and I'm grateful I haven't had to use it yet.

6 years ago

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Eula

We got this system for my mother based on a recommendation from someone else. I've called the customer support, and they were very helpful to me while they solved my problem.

6 years ago

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Verified Customer

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James And Elizabeth

Customer support did a nice job explaining and showing us how to use the system. It gives me peace of mind knowing I have this in case of an emergency.

6 years ago

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Verified Customer

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Lucy

They were very helpful and nice in guiding me how to set this system up. I like that I can call them and get an answer right away. I feel very safe with Medical Guardian.

6 years ago

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Michelle Sigler Vashon, WA

When I got my Medical Guardian items, the combination for the door key box was wrong. I mentioned that and was told that a new one would arrive in a week or so. That was months ago.

6 years ago

Reply from Medical Guardian

Michelle, thanks for reaching out. We will be in touch about getting you a new lockbox today. Have a great weekend!

Jul. 20th, 2018

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Verified Customer

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Janice Miedlar-Pierz Milford, MI

It seems to be a quality product. I do find it a bit heavy hanging around my neck though. Luckily, I haven't had to use it, but knowing it's available gives me confidence.

6 years ago

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Verified Customer

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Virginia Guse

When I ordered it, I felt very supported by them. As soon as it arrived, I got a call from them to help me set it up. It's easy to use and the equipment is good.

6 years ago

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Verified Customer

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Irene Weidenhaft

If I fall I can't get up, so I called someone and she said she would send someone. About 5 people showed up to help pick me up, which was amazing. It works great.

6 years ago

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Charles Hallam

I have tested the various functions of it, and it works just marvelous no matter where in or out of the house I am. When I first got the unit, I had a couple of issues, but within minutes we had the issue resolved.

6 years ago

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John Pagel

Whenever I call or test the unit, they are alert and provide me the service that I pay for. It's very simple to use, reliable, modern, and very effective.

6 years ago

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Charlene Lindale Grand Rapids, MI

They were patient and clear with the setup, which was actually pretty easy. It seems like there could be an issue with something happening outside with the GPS device of them not being able to converse back and forth.

6 years ago

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Lanie Fundanish Fort Mill, SC

They responded immediately, they were concerned and thorough. They are calm, know what to do, and guide you through an emotional emergency situation. We haven't had any issues, it's worked when it needed to work.

6 years ago

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Elizabeth Griffith Baltimore, MD

It's very easy to understand, we were able to get the watch as well as the necklace. When I checked with them and asked questions she knew exactly what to say.

6 years ago

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Verified Customer

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David Kowalski

I heard a recoding call is being made,and it kept repeating over and over. I tried customer service and got a recording that call volume was higher than normal and my call would be answered in the order it was received' I received voicemail that emergency service had been dispatched and there was another number to call. I called that number and cancelled the emergency service but by that time they were unlocking my door.

6 years ago

Reply from Medical Guardian

David, thank you for the review. We apologize for the frustrating experience you recently had. We would like to look more closely at the incident you described here. Would you help us in locating the account in question? Any information shared in your response will not be posted publicly. If you could provide us with the full name of the device user, their address and phone number, we can look into your case more thoroughly. If you could also provide a general timeframe for this incident, that would also be helpful. Thanks again for reaching out and we hope you have a lovely day!

Jul. 3rd, 2018

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mary

I have not had to use this service for an emergency, however, when I call in to test my device, the answer time is about 48 to 50 seconds. When you are experiencing an emergency, this seems like a very long time. The calls need to be answered at a maximum of 30 seconds.

6 years ago

Reply from Medical Guardian

Mary, thank you for the review. With regards to response times for your button presses, it appears that yours are taking place within the expected timeframe, typically in under a minute. If you need any additional assistance with your system or have any other questions, don't hesitate to reply directly to this message. Have a lovely evening!

Jul. 5th, 2018

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Karen Gardner Abingdon, VA

It's convenient, compact, accessible and portable. I got this after comparing other products and features from other companies. Good customer service too.

6 years ago

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Edgar Carroll Norfolk, VA

I haven't had to use for a real emergency yet, but when I test it, they have a very good response time. We searched other companies and this was the best fit for me.

6 years ago

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Charlotte Durka Donora, PA

I'm a widow and I take it with me in case I fall. One time I called and it took at least three minutes to get through. I have the wrist band and I wish I would have gotten the necklace because the wristband makes me sweat.

6 years ago

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June Blackmon

The value for the service we get is good. This is a great company and I am completely please with the customer service and how easy it is to use. Shipping was fast.

6 years ago

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Rose Koch-Swingen

It was the first company we called to get more information regarding medical devices. Thank goodness, we've never used it. Every time I've tested it, it truly does work.

6 years ago

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Verified Customer

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Dolores Buonomo

We had an incident where my mother wasn't able to walk and they had to push the button. They were able to get her the help she needed. This is a device that truly does work.

6 years ago

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Verified Customer

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Shirley Walker Bothell, WA

My granddaughter is the one who decided I should have Medical Guardian. I don't like the receiver. I have to keep plugged into the electricity to keep it charged up. It's too heavy and I easily forgotten. I do like the pendant a lot better.

6 years ago

Reply from Medical Guardian

Shirley, thank you for the review. The receiver or base unit for your Mobile Guardian has a battery life of up to 24 hours on a single charge. You are able to remove it from its cradle and take it with you while you are away from your home. We do have another device that may better meet your needs, our all-in-one Active Guardian, which is a one-piece system instead of two. Please reply directly to this message if you are interested in hearing more about the Active Guardian and we will reach back out. Have a great day!

Jun. 7th, 2018

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Vergil Olson Sun City West, AZ

I decide to get Medical Guardian three years ago, at the time I was comparing different medical devices. I wear it most of the time during my daily routine with ease.

6 years ago

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M.L. Delray Beach, FL

I saw them in the commercial and that's what made me feel so much safer in the case if I fell. It's very convenient since I'm able to wear it as a necklace. Nobody from the company calls me to see if I need anything or if I'm doing okay. I've called several times to see if I can get a new device and it's been two years. I'm comfortable having it, but I think new device would be better.

6 years ago

Reply from Medical Guardian

Thank you for the review! We're happy that our medical alert solution has been convenient for you over the past couple of years, but we would certainly would love to have a conversation to see if there is another device that would better suit your needs going forward. If you would like us to reach out, could you please provide us with your full name, address and phone number? Any information shared in your response will not be posted publicly. Have a great day!

Jun. 5th, 2018

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Elizabeth Zoeller Louisville, KY

It was a combination of reputation and cost that we decided to get Medical Guardian. It was for my mother and we just felt so comfortable knowing that she has the pendant in case she needs it. The only problem I have is with the box because can't turn up the volume on it. My mother isn't able to listen to the person talking with her.

6 years ago

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Larry And Laura Johnson Zion, IL

it's a state of the art equipment and a normally reliable equipment. The equipment is reliable, but it's not a positive experience. i questioned they would dispatch to the correct location if needed but it's better that didn't have anything. There was a false alarm and they sent a dispatch the emergency team to the wrong location and that wasn't very good.

6 years ago

Reply from Medical Guardian

Thanks for the review. We're sorry for the confusion that occurred during the incident referenced in your review. Looking into your account, it appears that we were able to come to a resolution that you were satisfied with at the time. Please feel free to respond directly to this message if you have any other questions or concerns that need additional assistance. Have a great day!

May. 30th, 2018

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Ed Sankey Buffalo, NY

I needed something since anytime I called no one would answer the phone. I had an incident two weeks ago that I almost fell out of the bed and would have been stuck there, luckily I received the help I needed.

6 years ago

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Christine Meyerstein Coronado, CA

I decided to get it since I live alone and I'm over sixty. Every month I check up to make sure it's in working condition. They staff has been excellent in every respect, but they do take a little to answer.

6 years ago

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Kenneth & Wanda Gentry Carterville, IL

I looked it up and it was the highest rated medical device out there. We haven't had to use it, but we have it with us every day. It's the safest you can be. I do wish the necklace had GPS on it, that was a bummer.

6 years ago

Reply from Medical Guardian

We're happy that you have had a positive experience with our Home Guardian and we certainly hope you never need to use it! We did just want to point out that we do offer additional devices made for use on the go that have a GPS built in. These devices may better suit your needs if that capability is important to you. If you are interested in hearing more about our mobile devices, reply directly to this message and we will have a member of our Customer Care team reach out. Have a great weekend!

Jun. 1st, 2018

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Margaret Lee Tobey Salem, OR

My daughters decided to get Medical Guardian for me. I wear it all the time, but never had to use it. I know that if I'll ever need medical support they'll be there.

6 years ago

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George & Virginia Fleischmann

I did a comparison with other companies and I like what they better offers they had. My parents are the ones using it and they've never had any problems with it.

6 years ago

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Olive M. Wuestner Maryland Heights, MO

We investigated various companies and check with the better business bureau. I have mine set up that it can be used around the clock. I feel very comfortable

6 years ago

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Anonymous Haines City, FL

The price was very economical. I've tried others and it sounded like the right one I need. I've never used it before. It's very comfortable and my kids are happy that I have it.

6 years ago

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Anonymous Peterstown, WV

The quality service of the representative of Medical Guardian is what made me decide to opt for it. Fortunately we've never had to use it yet. Medical Guardian just seemed to be the most reliable one out there.

6 years ago

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Anonymous

Financially it works out for us, it seems to be what we needed. They get a hold of the ambulance and our family members. The Medical Guardian staff seems to be right on top of things.

6 years ago