Name: Medical Guardian
Rating: 4.1

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Verified Customer

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William Bishop San Antonio, TX

I decided because of advertisement on TV. I used it everyday. I have not had experience yet, I haven't had to use it but sure it will work I am very pleased with it

6 years ago

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Verified Customer

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Anonymous Hartford, SD

When I've had to contact them, they've been right there for me. The device is good, though I would like to have a wearable device that did not require a separate contact device to communicate. The service also costs too much.

6 years ago

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Verified Customer

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H.F. Franklin, OH

The county office for the elderly recommended this company to me. I've never had to use it, but I wear it every day. When I call in to test it, they always answer my call pretty quickly. I have no concerns about it.

6 years ago

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Verified Customer

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Terence Mccarthy Decatur, IL

My children were the ones that decided to get this for me. I use it whenever my wife or my son leave and I'm left alone at home. As far as I'm concerned, we haven't had any problems with it.

6 years ago

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Verified Customer

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Mary L Vera San Antonio, TX

I got it for my mother to use it. Recently we had an incident where she misplaced it. I called in to see if there was a way to locate the thing but there wasn't. I was a little disappointed with that.

6 years ago

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Verified Customer

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Dorothy Meyer Lafayette, LA

My children chose it. I wear the bracelet all the time and when I've called to see if it's working they have answered promptly. I feel like I'm safe with it.

6 years ago

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Verified Customer

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Mary Ness San Diego, CA

Thankfully I have not needed to use it. I've only called them to check on the thing and make sure it's working alright. Customer service has been fine whenever I do that.

6 years ago

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Verified Customer

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Dot Flynt Tyler, TX

I picked it because it could travel with me anywhere. I've had it for several years now but I've only used it once. Thing was, there was a mix up and they ended up sending the people to the wrong address. We checked afterwards and it turned out they had the right address on file, but made a mistake when sending them out.

6 years ago

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Verified Customer

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Larry Sommerville Brownsburg, IN

I had to use it once when I had pneumonia. I woke up at night and could hardly move, so I had to use it. They were really good and the device worked fine.

6 years ago

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Verified Customer

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Joseph Lepak Jr Syracuse, NY

I got it because I was alone. I thought I needed to have something in case of emergency, so I got this. I know I can press the button and somebody will come and help me.

6 years ago

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Verified Customer

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Bruce Noblitt Coffeyville, KS

The price was the main reason I got it. I can't describe how great it has been to have it. I'm glad to have it, I know that it's there for when I need it.

6 years ago

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Verified Customer

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P.A. Foresthill, CA

I have not had to use it yet and I hope I don't have to. It is just there for me if I need it. I haven't had any problems with them and their price isn't too high.

6 years ago

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Verified Customer

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James Sloan Rossville, GA

I bought it for my elderly parents. The device is easy to use and very efficient. So far, customer service has able to answer any questions adequately.

6 years ago

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Verified Customer

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Jean Larson Marshalltown, IA

My wife is the one that took care of getting it for someone in her family. I think the choice came down to ease of access and price. The device itself seems to be easy to use.

6 years ago

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Verified Customer

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Portia Johnson Owatonna, MN

The distance that it covered was what convinced me of getting it. I haven't had to use it, but they were there for me when I accidentally hit the button.

6 years ago

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Verified Customer

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David Gilliam Bourbon, MO

There was a time when we had to use it and they were just excellent. They were very prompt and sent someone out very quickly. They were very professional too.

6 years ago

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Verified Customer

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Anonymous Mentor, OH

Thankfully I haven't had to use it in an emergency situation, but I have had to test it. The response was quick and everyone was very nice and professional.

6 years ago

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Verified Customer

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Cobra

The basic device, which I used, was of limited use. Does not work outside the home and you can't speak into it and get a reply. Meanwhile, the most expensive system, in which you can do those things, is said to be heavy and clunky.

6 years ago

Reply from Medical Guardian

Thank you for the feedback. We are always looking for ways to better meet the needs of our customers. We will take your feedback into account as we explore new product options. If you are interested in a conversation about our current product offerings, we may have a product that better suits your needs. If you are interested in speaking further, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address or phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a lovely day!

Mar. 30th, 2018

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Verified Customer

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Suzanne Hojnacki Flat Rock, MI

I got it because it covered all the medical problems and could get the fire and police departments out to help me. I haven't had to use it, though I've had a little trouble getting to an operator when I call.

6 years ago

Reply from Medical Guardian

Suzanne, thank you for the feedback. With regards to reaching an operator on your Home Guardian, typically you should be able to connect with an operator in under 60 seconds under normal circumstances. If that is not the case, please reply directly to this message and we will have a member of our Customer Care team reach out to look into your concerns. Have a lovely day!

Mar. 30th, 2018

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Verified Customer

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Christina R Balloue Oakdale, CA

I picked them because I liked fact that their device can be used both at home and also far away. In other words, I can travel with it and still be protected. I haven't had to use it so far but I have no concerns about it. It's kind of a necessary thing when you're 87 years old like me. I feel safe having it in case I stumble and fall.

6 years ago

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Verified Customer

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Dorris Emery

I've only used it once in the year I've had it. I fell and couldn't get up, so I called them and the rescue team was here almost immediately. I'm very satisfied with it.

6 years ago

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Anonymous Poulsbo, WA

My daughter insisted that I needed to have it because I live by myself. I haven't had any problems with it, in fact, I haven't really used it at all. I just wear it when I'm in the house and it's here in case I need it.

6 years ago

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Christel Wandelt Springfield, VA

I got it for my grandmother because she lives alone and is 94 years old. They have been pretty helpful and responsive so far. We've had no problems with it.

6 years ago

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Joe Starnes Danville, IL

The price convinced me of getting it. They have been very helpful and always answer any questions that I had. The product is good quality and it meets my needs.

6 years ago

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Verified Customer

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Sandra Slack Cabot, AR

I had been falling a lot at the time and had nobody around to help me, so I needed a way to get someone's attention in case of an emergency. I just sort of received this at one point and I've been wearing it on my wrist since then. I've never used it for an emergency, but the button is convenient.

6 years ago

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Verified Customer

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William Scott Apache Junction, AZ

There were several things that convinced me of going with them but the main thing was that I didn't have to sign a contract. I got it for my dad but he has never had to use it. The button is very easy to use though.

6 years ago

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N.D. Athens, OH

I think I saw it advertised somewhere and just decided to get it. I had to use it once when I was very ill and dizzy. I started to faint but managed to push the button. That went ok.

6 years ago

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Verified Customer

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Cora Jeffs Sandy, UT

My son got it for me. I've never had any problems with them. The button has been really good for me. It's easy to wear and I have it with me whenever I go out.

6 years ago

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Julia Cleveland Brunswick, GA

Mainly, the reason I went with them was because they give you something you can put on your front door that lets emergency services in. That way they don't have to break down your door to come in and help you. Thankfully, I've never had to use it but I've never heard anything from them. They don't call to check in on me or to make sure that the thing is working, so I don't know if it's on. It would be great if someone could tell me how to check it myself.

6 years ago

Reply from Medical Guardian

Hello Ms. Cleveland, thanks for your feedback. We would like to provide you information regarding your Mobile Guardian unit. We will have one of our Customer Care Specialists reach out to you shortly.

Mar. 27th, 2018

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Verified Customer

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Frances Cash Glendora, CA

We picked them for my mom because of their cost and reputation. They have given us good support so far. The button is very reliable and easy to use too.

6 years ago

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Dr Hal Goldberg Berkeley, CA 

I call once a month to make sure I'm connected, and I always got a prompt and polite response. It's very satisfactory. I've had no problems with the alert device.

6 years ago

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Verified Customer

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Shirley Wilhelm Greensboro, NC

Someone else told us about it, so we got it for my mother to use. The response time was slow. The other day I tried to check the number, and it took quite a while for a response to come back to me. I called and left a message because I wanted an upgrade, but nobody ever called me back and I had to call again.

6 years ago

Reply from Medical Guardian

Thank you for reaching out regarding your mother's account. Looking at her account it appears that she was able to get fall detection added to her account per your request. We apologize for the difficulties you had reaching our team prior to that. We have been experiencing high call volume as of late. We have moved to address this issue and you and your mother should have a much easier time reaching us next time you call in. Thanks again for the review!

Mar. 22nd, 2018

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Verified Customer

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Barbara Small Sioux City, IA

My daughter picked it. They're always right here answer when I need them, but the device goes off all the time without any reason. Even when I'm resting or I'm not even walking around, it just goes off, so I'm constantly having to push it.

6 years ago

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Nancy Mell Sun Valley, NV

Medical Guardian was the first one I contacted. They're very expensive. I have one, my husband has one, and my sister has one. When she fell and my husband couldn't help her up, they used the device, and the paramedics came.

6 years ago

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Almena Carroll Saint Matthews, SC

I live by myself. I take the base with me when I go somewhere, and that's it. My grandson ordered it for me, and frankly I think the price is a little high, from some of the others I've seen.

6 years ago

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Verified Customer

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Jackie Fort Worth, TX

We got Medical Guardian for my mother. She's in our apartment, but she wears it when she goes out. It's comfortable on her, so it's easy for her to use.

6 years ago

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Verified Customer

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Ruth V

I think it was the salesman who convinced me on it. I haven't used it, but when I do call to check, everything is done very quickly. It's big. I thought it would be a lot slimmer, and I find it cumbersome to wear, so I don't always wear it. If I'm with a crowd of people, or even 2 or 3, I don't wear it. I don't think I'm going to do it again next year.

6 years ago

Reply from Medical Guardian

Ruth, thanks for the review. We may have other devices that might better suit your needs. If you are interested, please reply directly to this review with your full name, address and phone number. Any provided information will not be posted publicly. Thanks for the feedback and have a great day!

Mar. 22nd, 2018

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Verified Customer

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RD Tomahawk, WI

I decided on them from their advertisements. It's the only one I've ever had, and I have not had to use it yet, but when I set it up they were very helpful.

6 years ago

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Verified Customer

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William C Jacksonville, FL

My daughter set it up for me, and I keep it charged and right beside me. They are nice, and it would pay off if I needed it. I already have suggested it for others.

6 years ago

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William M Harriman, TN

I got it because it was available. I have not needed to use it. I have had no problem with any aspect of it, and it gives me the backup I need, living alone.

6 years ago

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M. Johnson Decatur, AL

My mother likes the bracelet and wears it always. We have a low battery alert blinking and called customer service. After waiting a very long time, for someone to answer, the service representative was not knowledgeable about the product. She told us that someone would get back with us within ten minutes to help resolve the issue but no called back. That was over a month ago. It is still unresolved.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We are happy that your mother likes her bracelet, but definitely want to make sure her concerns have been dealt with. We apologize for any delays in reaching back out to her. Would you help us in identifying her account? Please reply to this message with her full name, address and phone number. Any information provided will not be posted publicly. Have a great evening!

Mar. 21st, 2018

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Eva Decherd, TN

The only negative thing I have to say is I wish they answered the phone before 4 or 5 rings.I have called several times and this is always the case. They are very helpful once they answer.

6 years ago

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P Das. St Louis, MO

Even though I have not had to use them in an emergency yet, my interactions with Medical Guardian have been excellent in ease of use and customer service.

6 years ago

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Mary H. Hot Springs Village, AR

Although I haven't needed to contact Med. Guardian, I feel secure knowing that I can do so, and they've been very kind when I've inadvertantly "hit the button".

6 years ago

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DebbynearDC Hyattsville, MD

Easy to install, reasonably priced, easy to maintain, good reach with sound, prompt response to tests. Fortunately, I haven't had to use it in a real emergency

6 years ago

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JANIE Frostproof, FL

COMPANY DOES WHAT IT SAYS IT WILL DO. THERE ARE VERY FEW OUT THERE THAT CAN BE TRUSTED. THE PROMPTNESS CALLS ARE ANSWERED AND THE INTEGRITY OF THE COMPANY.

6 years ago

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Deborah Treut Dover, PA

Initially I got it because I did not have to worry about constantly charging the battery on my wrist unit. I've used it for both to test it and for an emergency but I'm not happy with it. I have to be close to the base unit or actually have it on me for them to be able to hear me and sometimes you just can't plan for that. I mean, you're secure if you have it, but if you don't you're on your own.

6 years ago

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Virgina Larkin York, SC

My wife's medical condition made it necessary to have. She just carries it with her all the time. The customer service is very good, and the equipment works.

6 years ago

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Rita Khan Argyle, TX

My daughter decided to get it for me. I have never had to use it for an actual alert, but I have accidentally punched it. They have been very considerate when that happens.

6 years ago

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Sally Merrills Lakeview, MI

We actually cancelled our service. I mean, customer service was good but we were not able to use the device properly. Every time we tried to use it, it would not connect. We should've checked the coverage of the thing before getting it' On top of that, it was also little bit more expensive than the other companies.

6 years ago