Name: Medical Guardian
Rating: 4.1

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Verified Customer

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CarolBuechin

I only rated it 3 stars for right now because my mother just started using it. I do know that I get an inordinate amount of phone calls from the company. Most of these calls relate to our satisfaction with the product. Enough already! I do get help when I talk to someone in Customer Service and they are very polite.

6 years ago

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Verified Customer

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Airdiebell Cunningham GRAND JUNCTION, CO

I purchased it for my mother and they have been very responsive and nice to her. The device seems to be working just fine, and it covers what we need.

6 years ago

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Pam Hinson Burnet, TX

I never had to use it or anything. It was mostly in my way since we are in a rural area and couldn't get it hooked up. We just didn't get any signal. It wasn't a good deal for us. I had a lot of trouble trying to get it back to where it belonged.

6 years ago

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Deanna Shirey Pflugerville, TX

I saw the advertisement somewhere and got it for my wife. She has passed since then. Everything worked perfectly while we had it, I'm pleased. I'm just waiting on my refund but that's it.

6 years ago

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Verified Customer

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Elaine Long

I feel safer with my wrist band on knowing if I fall I can get help right away. The people I talked to were very nice and helpful. Will tell my friends about it

7 years ago

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Verified Customer

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Marilyn Gentry Indianapolis, IN

They have been very prompt when I pushed the button not intending to. (This is her son (Dan Gentry) doing the survey with her on the phone. She no longer has internet!!)

7 years ago

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Verified Customer

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Eva Clemens

Very pleasant staff. Equipment great. Delivery good. Hope I may never have an emergency, but it is good to have your service if I need it. Would recommend to others.

7 years ago

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Verified Customer

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Leroy Dexter Subiaco, AR

I think everything has been well so far. I have the wristband and it's comfortable. I've only used it for testing, but it has turned out to be alright.

7 years ago

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Verified Customer

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Joseph O'Neill Bowie, MD

I've checked it by pushing the button and talking to the people that responded. I know that it's there if I actually need it. Everything seems to work well.

7 years ago

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Zorina Frederick Brooklyn, NY

The device is portable and I can carry it along with me, it was just what I was looking for. I was very impressed by how quickly they responded the phone when we were testing the device. It gives me a sense of comfort to know that I have something with me that I can use if something happens.

7 years ago

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Beverly Butler Kansas City, MO

My children bought it for me and I just wear it. I do think that my device is not right, it always wants to be charged. Maybe it's not charging the way it's supposed to or something, but when I come home from physical therapy, it always starts yapping that I need to charge it. Today I actually had to do that and it has been there in the charger for a while. The only time I've used it was by accident, when I bumped the neck piece against a cabinet. They called me and I had to let them know that it had been an accident.

7 years ago

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Verified Customer

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Anonymous Clearwater, FL

The people I spoke with were very very helpful prior to the purchase. The device itself is small, easy to use, fully automated, and it also looks good.

7 years ago

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Verified Customer

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Albert Guthals MIMS, FL

I wear it all the time, except for when I go to bed at night. I haven't had to use it but support has been good. I just wish it had more written directions.

7 years ago

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Evelyn Westlake Village, CA

my button instead of having to search for a phone # Even tho I've had several false alarms, they respond immediately I also like that they contact me thu

7 years ago

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Anonymous Yonkers, NY

I wear it in the day and at night. On an occasion it went off and they got the message and called right away. It was just a mistake, but they were very fast when responding.

7 years ago

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Verified Customer

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Margaret Yarborough Mableton, GA

The sales guy who helped me get everything going made everything very easy and shipped it to us. It was very simple to set up. It was a very positive experience.

7 years ago

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Arthur Riley Buda, TX

I haven't had to use it yet, but I had a lot of problems setting it up and installing it. It took almost two weeks to get it up and running. I also expected them to be more involved in their work, I was disappointed when they sent me the information without the enclosed return prepaid. I had to ask them twice to get that.

7 years ago

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Verified Customer

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Carolyn Barrentine Memphis, TN

I haven't had any problem, I got feedback when I tested it. Other than that I haven't had a chance to use it, but I do check it to make sure it's working.

7 years ago

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Verified Customer

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M.G. or Anonymous Asheville, NC

Fortunately we have not had to use the device to call for help so far. From the calls we had with customer service when we checked the unit, they have been responsive. It has worked well so far.

7 years ago

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Nicki Murphy Jacksonville, IL

I wear it all the time and the device is small, I like it very much. Everyone I've spoken to has been very nice and helpful. I have been very pleased with the service I've had so far. I don't have a reason not to trust them.

7 years ago

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Anonymous Thomasville, GA

I've had the device for about 3 weeks. I haven't really had the chance to use it, though one time it detected a fall while I was getting dressed. I waited for them to call me for about 3 minutes and when they didn't I called them back. Apparently they didn't detect a call, so I was very confused. The device itself is too big I have to charge it, which I don't think should be the way it works. Other than that, customer service has always been very formal and pleasant whenever I pretend to call them.

7 years ago

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Verified Customer

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Joan Ettinger Ann Arbor, MI

I have it with me when I'm driving or when I'm away from home. I haven't really used it, but I've hit it accidentally once and someone called me right away.

7 years ago

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Verified Customer

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Marie Maffucci New Rochelle, NY

I got the device because it doesn't have to be charged with a charger or a battery. It is lightweight and good. Customer support is great and answers my calls quickly.

7 years ago

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Verified Customer

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Ed Greenville, SC

Easy to use and your is terrific. The staff is very amenable and helpful. All I had to do was plug the system in contact customer service to activate and I was all set to go.

7 years ago

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John Goldsmith Pataskala, OH

I decided to go with them because it is affordable. So far, I've been with Medical Guardian for a month and a half, and the occurrence has been good. I tested once and it took a little longer than expected to come back so I'm hoping that it doesn't take that long when I have an emergency, other than that I haven't really had a problem.

7 years ago

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Verified Customer

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Ann Hyde Clayton, CA

Their customer support representatives are very courteous and knowledgeable. I tested it once already, because the area I live, showed that there were no service, but were very polite and helpful.

7 years ago

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Verified Customer

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Matthew Sokany Matthews, NC

We had another company that we are dissatisfied with, we did a research then take Medical Guardian as the best opportunity. I wear the necklace every day, and I feel safe.

7 years ago

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Terry Cwienk Norristown, PA

I am a new customer and I've called only one time to test it, and their representatives are very courteous and they always listen to what I have to say and that makes me feel confident.

7 years ago

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Verified Customer

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Elicia Franklin Hanford, CA

I think it was a good option for my own safety, I just have to push a button and call them; they call for an ambulance, the police and whoever I need.

7 years ago

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Betty Cannon Philadelphia, PA

My experience has been fantastic. Their representatives and the device is great. I use it in the mornings and it's so easy to use. I am very happy with it.

7 years ago

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Ruby. Whitman, MA

Customer service was excellent. Their return/cancellation policy and and commitment policy was the best compared to other systems. Plus their online reviews were also very positive.

7 years ago

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Anonymous Savannah, GA

They should add more information to the book that comes with the unit. Sometimes I don't know what it means because there's nothing on the book about it. Besides that, I think it's a good service. The representative was great.

7 years ago

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Verified Customer

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Maryan Omaha, NE

My mother is elderly, so she's the one that uses the devices. She's triggered it by accident, and They've been very responsive. The person that came online was fabulous, and it's just been a great system!

7 years ago

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Lois Paso Robles, CA

The system only works around my house, and I've only used it to see how far I can go with it. So far, the representatives have been fine, but I think they should pick a little faster. It took them a while to answer when I called them.

7 years ago

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Bobbie T

I have been trying to send it back but nobody has gotten back with me on this I don't want it any longer. I was promised it would be month to month when they had called and ended up being a three-month term again I don't want it I want to take them back if they send me the box that needs to go back to them I will make sure they get it back thank you.

7 years ago

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Curtisteen Walter NY

It seems like it would supply my needs. It's efficient, a little expensive, but otherwise, I was happy with what I heard about it. Plus, their representative was excellent.

7 years ago

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Kathy Connell NY

I felt like they had everything that my mother needed, and I felt like they were responsive to my questions and my concerns. The representative was very good, and it was a positive experience, so I signed up.

7 years ago

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Charlotte Brancon Denver, CO

My son purchased Medical Guardian for me. I keep it in my pocket, and I haven't had to use it. My suggestion for the company would be to make the device that you carry smaller.

7 years ago

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Verified Customer

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Mitchell Dupre Pine City, MN

I got the device for someone else; I just make sure they're wearing it. After speaking with a representative, it seems very good for them. It's been a good experience.

7 years ago

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Verified Customer

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Sue Perry Boring, OR

It's for my mother, and she wears it all the time. It's good for her, especially because she lives alone. She used it once already, and the response time was quick, so it's been a positive service.

7 years ago

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Verified Customer

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Betty Tate Chattanooga, TN

My granddaughter purchased it for me, and the service has been great. Plus, their customer service is fine. Fortunately, I've only used it for testing so far.

7 years ago

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Margaret Eckert Whitehouse, OH

I purchased this service after looking at the good reviews online. It's for a loved one, and although we've only used it for testing, the people we've spoken to are very polite and helpful.

7 years ago

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Carlene Hodges Cedar Rapids, IA

They seem to know what they're talking about when it comes to the device. The representatives always seem to have an answer, and they're easy to contact. If I have any questions, they're really knowledgeable about it.

7 years ago

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Verified Customer

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Billy Resech Port Arthur, TX

My daughter purchased it for me, in case of an emergency. Gladly, I haven't had to use it yet, but it's there if I need it. They've provided an excellent service so far.

7 years ago

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Margery Weisenfluh Hillsboro, OR

It was very easy to talk to the representatives, and we got our questions answered. This service is for a loved one, and it gives me a lot of peace, knowing that it'll be there if something happens.

7 years ago

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Barbara Pellegrino Middleton, WI

I didn't like at all the guy who sold the service to me. He was very pushy, and I got the name on the internet. He told me I didn't have to pay for the equipment, but I know there's still a $400 charge.

7 years ago

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Shirley Croskey Charter Twp of Clinton, MI

They've been very helpful, and I like the way their customer service handles things. My children feel comfortable with me having this as a protective measure.

7 years ago

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Anonymous Annapolis, MD

My son has a medical condition, so we purchased this service for him. He wasn't very pleased with the response time. It took them several rings to answer, and he has seizures, so if they don't answer right away, they're not going to be able to talk with him at all. They should answer within 1 or 2 rings.

7 years ago

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Anonymous Concord, NC

My husband purchased it for me because I'm a disabled person, and have fallen a few times already. I've been very careful about falling, so I haven't used the emergency service, but the representative I spoke to was very nice.

7 years ago

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Larry Drake Omaha, NE

Up to this point, I've been very happy with their service. I just wear their devices like a wrist watch, and although I haven't used it for an emergency, I've spoken to their people. They're very nice.

7 years ago