Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Jo Ann Boca Raton, FL

I purchased the service for my mother in case of an emergency. Although they've offered a positive experience, we really haven't had to use It yet. I do have to say that the representatives were good; they helped a lot.

8 years ago

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Verified Customer

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Lynne Larsen Madison, WI

I haven't had to push the button yet, but I usually visit my friends close by and bring the Wrist Watch with me. When I called to get it set up, it was really easy; she made everything really simple for me.

8 years ago

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Verified Customer

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Rae Zahradnik Cedar Rapids, IA

The gentlemen I spoke with was very nice, he was very friendly, very helpful. I'm on the go all the time, so I always have their watch or wristband with me. It's been a very good experience.

8 years ago

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Verified Customer

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Ralph Noble Snow Hill, NC

They are very patient every time I tested the device and spoke to them. We had no issues at all; they were just very nice, considering they were speaking to an 89 year old person.

8 years ago

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Verified Customer

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Jeanne M Cape Coral, FL

It took them 1 minute for someone to respond the last time I called, so that was not a pleasant experience. The sales person, however, was very helpful when I first purchased it.

8 years ago

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Verified Customer

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Betty Hostetler North Augusta, SC

I got Medical Guardian for myself, just for safety purposes. I haven't needed to use it yet, but we had a good experience working with their representatives.

8 years ago

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Verified Customer

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Marie Goodell New Milford, CT

Although it's never been used, it's very comforting to know that it is here if I need it. The representative was very informative, very pleasant and thanks to what she said, I decided to take it.

8 years ago

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Verified Customer

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Carla Conaway Carpinteria, CA

The service is just for myself, I fell a few times last year and I live alone. Although I haven't had to use it yet, all the people I spoke with were very nice and good. They've offered a very positive experience.

8 years ago

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Verified Customer

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Donna Gates Harwich, MA

I was a little disappointed in the communication at the beginning. I only really talked to the representative once, and then I talked to somebody else. The first person never got back to me. There were times when they didn't answer the phone when I had questions for them; when I was considering buying it and so forth. I had problems with the salesman, he said he would get it tomorrow, and it didn't come for another week.

8 years ago

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Verified Customer

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James Hood Goldsboro, NC

The salesman was easy to deal with, but when I went activate it, it didn't have the correct parts and that was not a good experience I spoke to someone at the cancellation department and got it solved, however, I still haven't been able to activate it.

8 years ago

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Verified Customer

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Mary Taylor Richmond, VA

Although the service is for somebody that has not used it yet, the person I spoke with was pleasant. He knew all about it, and that helped me decide to purchase the equipment.

8 years ago

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Verified Customer

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Shirley Tolle Antelope, CA

So far, the service has worked just fine. My daughter got it for me, mostly because I'm an elderly person and I am alone most of the time. It's been a positive experience.

8 years ago

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Bernard Bank North Miami Beach, FL

They said it was going to be $24, but there were 60 some-odd dollars on my credit card. I didn't like what they did at all; I sent it back. I purchased it for myself, after I watched an ad for it on TV. I only use it when I leave and go out, but it was horrible. After I used it once, and after I got the private pin, I tried calling them 5 times at customer service, but I couldn't get through. I finally got to customer service and I told them how bad it was, and they said we will send you a label, we'll send the whole package back. We finally got the label after a week from FedEx, sent everything back, and that was it. I called my credit card company. The fraud division said they would take care of it, but they never did. It's a bad outfit.

8 years ago

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Verified Customer

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Karen Corbi Clearwater, FL

My experience with the representatives was pretty good. My wife gets seizures, and the first time she used it, the paramedics were there. They were pretty quick the second time as well. It's a good and quick service.

8 years ago

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Verified Customer

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Alicia Ruvalcaba El Paso, TX

My mother is getting older, so I thought Medical Guardian would be the best option for her. The representatives we spoke with were very good. I can say that so far, everything has worked fine for her; it's working properly.

8 years ago

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Verified Customer

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JS Friendship, NY

Their Customer Service representatives seemed to be really nice. I already had another service, similar to Medical Guardian, but it wasn't working right. This one is definitely a lot better.

8 years ago

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Verified Customer

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Paula Brindley Brunswick, GA

Customer Service was okay, they were helpful. The system was simple, all you have to do is follow the instructions. The only thing I don't like is the Necklace's cord. It's too heavy for me and it can be seen when you're wearing your clothes. That's not comfortable at all, especially during summer.

8 years ago

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Verified Customer

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Susana Jeppesen Plano, TX

We're very pleased with the service; they're very professional. It was easy to install, I just plugged it in the belt. It's been a very positive experience so far.

8 years ago

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Verified Customer

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Margaret Montgomery Kyle, TX

My son did all the arrangements for me and they were very good and helpful. I'm very satisfied with the system and the service they provide. They've been great so far.

8 years ago

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Verified Customer

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Cleo Bales Rising Star, TX

The short experience we've had with Medical Guardian has been satisfactory. The woman that helped us set it up and activate it was very nice and cordial. I was very happy with that.

8 years ago

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Verified Customer

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Velma Bivens Anaheim, CA

We haven't had any problem since my daughter ordered it. I haven't really had to use it, but we're happy with it and with the fact that somebody will be here in case something happens.

8 years ago

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Verified Customer

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Marvin Westerman Paonia, CO

My father in law was convinced he needed this type of service after falling on the snow. We purchased the Fall Alert and it was very good. The representatives also did a good job. I'm very satisfied with Medical Guardian.

8 years ago

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Verified Customer

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EW Hastings, MN

The service is good and the system is easy to carry around my neck and wrist. I haven't had a problem with it since we purchased it, however, I wish it was easier to understand.

8 years ago

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Verified Customer

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Ruth Lung Turlock, CA

The service has been very good so far. It was not hard to deal with the representatives and it was a easy to set everything up. Thankfully I haven't had to use it, but it's been fine.

8 years ago

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Verified Customer

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Jackie Stebelton Wayland, MI

We are very happy with the service we have. It was very easy to set up and use; they've been wonderful throughout the entire process. We never thought we would need something like that, but it worked out well.

8 years ago

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Verified Customer

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Sheila Tuffanelli Kentfield, CA

I purchased the Mobile system because I travel a lot, and it has not given me any trouble. Setting up the system was not hard at all, and although I haven't had to use it yet, I like the fact that it's mobile.

8 years ago

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Verified Customer

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Francine Luscher West Palm Beach, FL

I purchased Medical Guardian for my mother, and so far it's worked for her. They offer a very good customer service. Overall, we haven't had a bad experience with them.

8 years ago

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Verified Customer

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Sharon Barrott Beaumont, CA

It was extremely easy to set up the system in my house. The lady that answered me when I called was really really nice. Everything was just excellent.

8 years ago

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Verified Customer

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Maryann Frauenholz Glenshaw, PA

The system was good, and customer service helped guide me to match what I needed for my mom, so I think they were very knowledgeable in addressing the appropriate system.

8 years ago

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Verified Customer

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JB Surprise, AZ

I never had to use it yet so I guess everything's good, but dealing with the company has been great. The system is simple and good, and the customer service is easy to deal with.

8 years ago

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Verified Customer

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Isabelle Kamp Akron, IN

We just got this as peace of mind because my mom lives alone. We found medical guardian through online research. We haven't had this for very long, but it seems to be pretty good!

8 years ago

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Verified Customer

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Patrick Bates Allenton, WI

My dad is 75 and I am not a big help, so we bought this for him. I found medical guardian through a google search. We don't have much experience with it, so there isn't too much else to say.

8 years ago

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Verified Customer

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Arthur Brekke Elk River, MN

I'm not sure what the actual name of the system is, but it is the one that has the GPS. My father lives alone and he had vertigo kick in over night. We are satisfied with everything overall, the service meets our needs.

8 years ago

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Verified Customer

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James Davis Mineral Wells, TX

I thought it would be best to have the protection plan. It was excellent, it worked very well. Customer service was also excellent. I am perfectly happy with everything.

8 years ago

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Verified Customer

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Donald Cushman Fortville, IN

We got medical guardian because my father's health isn't so good. We found it online, and we have been super pleased with it so far. Everything is very easy.

8 years ago

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Verified Customer

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Charliene Call Polo, IL

I was thinking about getting some kind of device and was looking at the different ones that AARP magazine have and I saw their ad so I called about it.

8 years ago

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Verified Customer

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Felicia Scraper Tahlequah, OK

My loved ones decided to get this for me. I like that fact that I can take it with me instead helplessly home all time. I have the fall-walk detector and I really like it.

8 years ago

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Verified Customer

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Urszula Narkiewicz Snohomish, WA

I am pretty old and live alone. I found this product online. I got it because I want the peace of mind. I haven't had to use it yet but I know how to and it makes me feel good. I give them an 8.

8 years ago

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Verified Customer

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Donna Short Nitro, WV

I had an accident and I was recuperating at my sister-in-law's house. She ordered this for me just in case. I have the medical pendant. The battery doesn't seem to last as long as I thought it would. That worries me if there is ever an emergency.

8 years ago

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Verified Customer

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Steven Davis Matawan, NJ

It's fine I never used it though. I'm always here but if i'm not here, I wanna make sure he can use it. I decided he needed it because he falls all the time.

8 years ago

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Verified Customer

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Wanda Young Clermont, FL

I'm alone in Florida with no friends. Sales team told me the facts of the whole thing and so far service is great. Using it? Nothing to it. They've come through for me.

8 years ago

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Verified Customer

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addictme Rexburg, ID

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

May. 3rd, 2023

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Verified Customer

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Diane Heinze Sequim, WA

What I really like is the fact that it does not make unnecessary calls. My last device would make calls sometimes just for no reason and that was very irritating. Sometimes I couldn't reply right away and I would get calls from them. I wasted a lot of time. Since I've had my medical guardian I have not had that problem and I really appreciate that.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Diane Heinze. We appreciate you being part of our growing community. All the best and stay well and safe.

May. 4th, 2023

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Verified Customer

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Dee Portsmouth, OH

I used Medical Guardian a few years ago for my mother, worked great. Now I need something for my wife and I, we are in our 70's, so, without hesitation, I went back to Medical Guardian for the protection, medical alert and fall protection. I purchased the mini and wear it around my neck and drop it under my shirt, don't even notice wearing it, but its there when we need it.

2 years ago

Reply from Medical Guardian

Thank you so much for your thoughtful and kind review. We are a mission-based company, dedicated to helping our customers stay independent with dignity. Our customer service team is staffed with highly empathetic folks who really care about our community. Your review will be shared internally to recognize their great work. All the best and stay well and safe.

May. 3rd, 2023

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Verified Customer

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Annemarie Philadelphia, PA

It was very easy to get accurate information about the available devices and monitoring services offered. The salesperson was knowledgeable and answered phone calls and emails promptly without ever being "pushy". Device is of good quality and easy to wear. Response time is literally seconds!Totally satisfied that we made the right choice of service.

2 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Apr. 12th, 2023

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Morton Brooklyn, NY

The operators answer immediately, even when the call button accidentally falls or is pressed accidentally. Also, when I needed a replacement for the button, it came even more quickly than the company's customer service rep had assured me it would. Further, when I put the device on the charger, a pleasant human voice announces, "charging," which relieves me of any doubt about that.

2 years ago

Reply from Medical Guardian

Hello Morton, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 22nd, 2023

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Kelley Kalinich Glen Ellyn, IL

We have used Medical Guardian for my 88 year old father for the last year. I had researched the various medical alert companies and this one kept coming up with great customer satisfaction. We are so pleased with this service, from the emergency assistance to the customer service support. This was reinforced by my father's recent broken transponder that Medical Guardian replaced immediately with "overnight" mailing service. I would only recommend Medical Guardian to anyone seeking this type of service.

4 years ago

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Nicole Ammons Greensboro, NC

Unlike other products this is one small device worn around the neck or wrist. Does not require a landline or home internet service, or any other “equipment “. No issues with getting device wet in the shower. I paid approximately $275 for 6 months. Would have been a little less expensive to pay for a year. No other fees. Speaker on device and reception very clear and audible. So far very pleased.

6 years ago

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Francine Davis Miami, FL

Shana knew I was so nervous about setting up my husband's medical guardian phone, email account, and mobil accounts. My husband can be very difficult. I warned her that he didn't even want to wear the watch although he had agreed to this program. However, Shana was so gracious. She talked to my husband as if she were his daughter. What a professional. She was so professional and is a great asset to your program. It also helps because my husband is from Philadelphia!

6 years ago

Reply from Medical Guardian

Hello Francine! Wow, we will sure let Shana know about the very kind things you wrote. We're glad she was able to help your husband out as if she were his daughter! We're blown away. We love that he's a Philadelphia native as well! Thank you so much.

Jul. 9th, 2019

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Dinah Byrd Wilmer, AL

My 82 year old, sister-in-law, became ill at a hair appointment. She didn't know what to do the hair dresser called the emergency team. She is home alone most of the time, I assisted she and her son in setting up Medical Guardian. This give the whole family peace of mind. The customer service and assistance has been amazing so far. We are so thankful this is a service from a most reliable company which is affordable on her retirement income.

6 years ago