Name: Medical Guardian
Rating: 4.5

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Phyllis Cunningham Ozark, MO

I first called in,, and talked with Michael in July. I liked what he told me, but wasn't ready to proceed. (Our community flooded twice in 2 days, then I left on vacation out of the country for 10 days.) I asked him to call me first part of August, which he did. Once we were able to visit, I made the purchase. At this time I'm just waiting on the product. Mike has been very helpful, and gave me his personal contact number to reach him first should I have any questions or concerns. Thanks, Mike!

10 years ago

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karen antoine Melbourne, FL

Rob was very helpful and spent a lot of time with me due to my many questions, and the situation with my mom as she is a "snowbird" living in two different places during the year. After we finished with the order, I did have a couple more questions, and called leaving him a message. He promptly called me back even after leaving work, and the next morning, he had already gotten the answers to my questions, and called me to pass on the information. Thank you, Rob, for your professionalism., and your going beyond the call. I look forward to the peace of mind of knowing my mom is safer now when she is alone.

10 years ago

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Rosemary Memphis, TN

Very helpful person to facilitate the purchase of the system - Took longer to be delivered that originally expected. Set up was easy - my mother is hard of hearing so she has some difficulties with understanding the person speaking to her from the monitor. The call button seems to be kind of sensitive for my mother and she has had several false calls. We are still working on that. Mother is afraid that she will accidentally press the call button and will have emergency people in her bedroom at night before she realizes she has called for someone. Are happy to have this service but still waiting to see if it will work well for us.

10 years ago

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Ransom Weber Yucaipa, CA

Before purchasing a home alert system for my wife, I was going to contact a minimum of 3 vendors. I first contacted Medical Guardian and and after getting in touch with Mike who was professional and outstanding in explaining the system and in answering all of my questions and concerns, I decided there was no need to contact any other supplier! purchasee comonies;I

10 years ago

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Cheryl Vienna, VA

Mike was persistent but patient with me while I struggled to convince my dad that he needed the service so someone was looking out for his well being 24/7/365. The system was easy for my dad to set up and get started. Only problem was that the lockbox promised did not arrive with the unit. My follow up email asking about it was unanswered. I am thrilled to know that someone is keeping an eye on my dad while still granting him all the freedom he wants to live his life. He can shop, do yard work, golf and drive and he can get help if needed. It gives me and my sister wonderful piece of mind. Our grandmother suffered a stroke and lay in her house 3 days before she was found. Thanks to Medical Guardian we know that fate will not befall her son.

10 years ago

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Joseph R Duffy Riverside, CA

I just received mine yesterday and decided to test it in the other side of the house. When I pushed the button it told me that if I wanted to cancel the call push the button twice holding it down for 7 seconds on the second one. I did that but a few minutes later I got a call from the fire dept. that paramedics were on their way. I told her it was a test but she said I had to tell Guardian that it was just a test so that they could cancel the alert. I did that but a minute later the paramedics were at the door. It was embarrassing but at least I know that I will get help quickly. The next time I test it I'll stay on the line until they answer so I can tell them it's a test.

10 years ago

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Nancy M. Wright Allison Park, PA

I am very pleased with my Medical Guardian. I feel once, soon after I got it and it was only a matter of seconds before someone called to make sure I was alright. Another time, twice in fact, I bumped the button and immediately someone came on to see if I needed help. Both times I felt a little foolish, and yet very comforted to know that it really works! I am very thankful that I purchased the Guardian. Many thanks too, for all those who answer calls.

10 years ago

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Ken Abbott Melville, NY

Website was informative and helpful. The live chat helped me to discover options and prices that were not listed on the website. Jeff was very helpful and he gave me a direct phone number to contact him. After discussion with other family members I called him directly and got the product I wanted at a price lower than the website. When I got the confirmation email I discovered that 2nd day shipping was available and I called Jeff back and he was able to update the order and get the unit shipped 2nd day. Jeff was very informative and understanding. As a former police officer he sounded convincing and honest. I looked up your company on BBB and the A+ rating reassured me. My experience so far with your company has been great. I only hope that it continues to be so positive and that we never have to rely on your device. I believe that the service will be there if the need happens. I'm impressed so far, please follow through.

10 years ago

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Marion Yohn Baltimore, MD

I am so impressed with the Premier Guardian because of the help I received from Mike Rosenberg. He was so patient, answered all of my questions and gave me much confidence that I will have the best system available. I consider him my personal rep and can call him at any time with any question or problem. I have received my unit and can't help but feel I am the best hands possible and available. Someone in my condo building received different system today, and I feel they have been cheated. I am going to find it hard not to brag about my Premium Guardian.

10 years ago

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Mary Agnes Boni Winnemucca, NV

I worked with Jason. He was wonderful to work with. I told him I had to confer with my mother before "we" made the decision to buy the product. He made one follow up call, then let me make the decision to call when we were ready. He did not hound me or bother me with lots of follow up calls. I really appreciate that. He answered all our questions, gave suggestions and honored our decisions... no pressure, very nice!!!

10 years ago

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Lois Wheeler Cabot, AR

Lady was very courteous and helpful and I got the medical alert with GPS in one week. My only complaint is that the cord that you wear around your neck is clunky. I am short and it would fit a VERY tall person and by the time I adjusted it I have a couple black plastic things showing about all the time. The cords should be made to the size of the person..

10 years ago

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Barbara Wright Sunbury, OH

Checked info on internet..Jonathan imediately contaced me w/all the necessary info. After comparing w/other options I called him back on Jan. 29th to place my order. He was extremely polite and informative. Anwered all questions in a easy to understand manner. Also gave me client service number & acct number for future reference. He is a deffinete plus for your organization.

10 years ago

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Georgia Bierholm Coeur D Alene, ID

I was assisted by Jim, who was vey professional, knowledgeable and thorough in explaining everything to me. He was patient with my questions, giving me all the time I needed to assess the facts, follow-up with additional questions, etc. He described the equipment and how it functions (giving actual usage scenarios). He gave a very detailed explanation of the services Guardian provides. I look forward to receiving my medical alert device.

10 years ago

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Zubin Sethna Jackson Heights, NY

Just started looking into a medic alert system for my mother. On the web site, I sent off for information. Before I knew it, Kevin G. called me to discuss my options. He answered all my questions. I was not ready and wanted to do some more research. No sales pressure and when I was ready, I contacted him via e-mail to answer some more questions. Once again no pressure or hidden costs. Everything is on the web site and did not feel like I had to get a call just to be pressured to buy.

10 years ago

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Sunny Brave Cedar Park, TX

Avant was very personable and helpful when I asked questions. I only caught him once "out of character". When a person has to be "in character," I get doubtful about their sincerity as a CS rep. Also, there were two things that did not set well with me: I did not get a confirmation e-mail immediately nor a charge to my credit card until Monday. That means that you may have the inability to "do business" properly on the weekend. If that is the way your system is set up, it might merit some review. Avant told me that I would get free two day shipping and that the equipment would be here Tuesday. I just now got the tracking number and it isn't even registered as being picked up yet. Knowing how UPS does business, that means it may arrive tomorrow but most likely, it will be Thursday. I also was not given the option of paying one month. It was four months or nothing. How is that different from a "contract" of sorts? Your Internet reviews are excellent but I am not impressed so far. It makes one wonder if the service would be like 911 putting a person on hold when they call.

10 years ago

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Sharon Bart

My experience with your customer service/sales person Chris DiLullo could not have been better. He was well informed, extremely courteous and helpful. It was a pleasure to speak with Chris. He was able to answer all of my questions and concerns and provided me with his direct line to get back to him should I wish to proceed with the order, which I ultimately did.

10 years ago

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Jack Washington, DC

After extensive online research and phoning several companies, I settled on Medical Guardian. This was in part because of the assistance of Ellen Walker, their knowledgeable salesperson. Medical Guardian provided the services I wanted for my mother without trying to add on other items or providing cheap discounts and inducements. I feel much better about being six hours away from my 85 year old mother knowing she has this extra protection from Medical Guardian.

11 years ago

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Sarah Jane Billington Bristow, VA

From initial assistance with our phone call to inquire about this system to the polite, patient, and personal activation assistance, Medical Guardian wowed us with their helpfulness, personal interest, and professional representation of their company, product, and promise of exceptional service. I have peace of mind knowing Mom is able to summon help if I'm not by her side and she needs assistance. Thank you.

11 years ago

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Eric Lloyd

Thank You Medical Guardian!!! I have delt with a lot of companies in my life and have never experienced customer service like I have with this company. your customer service advisor Harry is courteous, compassionate, and a real pleasure to talk to. Harry was very knowledgable, helpful and understanding. medical guardian has given me peace of mind when I'm at work and my father is home alone. He is safe thanks to Medical Guardian. You are a life saver. Thank You, I plan on being a long term customer to your company. This company is 2nd to none. I rate you 10. Thank you again!

11 years ago

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Yvonne Maher Albuquerque, NM

I was so grateful that you called to assist me with the information I requested. Guy was so very understanding & knowledgeable of the circumstances in providing this service! He was so kind and made me very comfortable in assisting me to make the right decision for giving me that feeling of security .I felt like I was having coffee with a caring friend. Thank you Guy, I'm excited for my unit to arrive. Peace is a priceless Gift! You helped me make the right affordable decision.

11 years ago

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Rick Somerset, PA

The sales rep. Michael was very helpful and explained all of the different systems to me. I purchased the mobile system for my mother to use and she is relieved to have a system to get her help quickly if she needs it. After reading all of the reviews and researching the different companies I feel happy with the product. The system arrived quickly and was easy to set up.

11 years ago

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Osvaldo Miami, FL

After shopping around for some time, I found Medical Guardian was the best in meeting my requirements. I called and spoke to Jason. He was courteous, helpful, and answered all my questions professionally and with much care. He is great!! I am looking forward to receiving the equipment for my mom in the next few days. I am sure paying for the whole year in advance was the right decision. Thank you so much Jason!.

11 years ago

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kathy krause Boulder, CO

we haven't received the prod. yet but the sales lady was amazingly helpful and knowledgeable...her father even uses the device. Put me totally at ease and then let the product and her service and first hand knowledge sell me on the product. No high pressured salesperson standing behind their product, just the true business and rating/reviews... I am still getting calls back from the competition after buying from the best!!! Thank you for the true sales customer service which makes me feel absolutely comfortable putting my mom's life in this company's hands

11 years ago

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Ann Charlottesville, VA

Joe was very helpful, professional, and caring. He answered all questions we had and was very knowledgeable about your products. It was very easy to sign up and we are looking forward to the ease of installation promised by Joe. The only question I have (I didn't think of it while talking to Joe or I am sure he could have answered it) was when we should expect to receive the shipment. Thank you for making this an easy process!

11 years ago

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Luiis Los Angeles, CA

Very satisfied with customer service by Kevin Glim. Kevin showed his consideration for my personal situation and was always compassionate to my very delicate situation with my family member. Kevin reassured me of all vital information related to delivery and did an awesome job to keep me informed on tracking the items ordered. Highly recommend this product based on past experiences and the great people skills I received from this representative. Great relief! Many thanks!

11 years ago

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Weyland Burns Phoenix, AZ

Tracy answered every question and even those we didn't know to ask. He completely covered every aspect of the system and our needs. He did it in a manner of providing information and not a high pressure sale. I purchased this service for my mother and as I told her you don't know you need it until you do need it then it is to late. I reviewed a number of other vendors and this had the best bang for the buck.

11 years ago

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Ivy Brown Memphis, TN

I set this system up for my 90 year-old mother. We both have peace of mind knowing this is a reliable resource. Recently, my Mom was relaxing on a lounge chair on her porch with the house door closed. She must have adjusted her position which accidentally set off the fall detector. Mom did not hear the monitor inside the house calling to her. Neither did she hear the Call Center calling the house phone and my cell phone was left in my car while I was out doing errands. No one was available to relay that Mom was safe at home so the local EMT's in her town were dispached to her home. You can imagine my Mom's surprise to find three EMTs hovering over her on her porch when she was perfectly fine. Now Mom knows how reliable the system is and also to take her cordless phone with her when she is out of earshot of the monitior. Also, Mom tapes the monitor to her PJ's at night to prevent false alarms if she changes positions in her sleep.

11 years ago

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John

Purchased an annual subscription for my dad, who was increasingly prone to falling. They sent me a unit but when I went to set it up, with the help of their customer service, we couldn't get it to work. They said they would send a different unit. While waiting for the next unit to arrive, I had to leave to go back home (I had to travel interstate to see my dad). During this interim, where we would have had a working alert system if their devices worked reliably, my dad actually fell and broke his collarbone. The next unit arrived, but before I could set it up, my dad died. I called them to cancel and they said they would, and to send their equipment back. I carefully packed and mailed all their equipment, and was sent a confirmation that the devices were received. I thought that was the end of that. They had promised I could cancel anytime and would be refunded for time I didn't use. They didn't refund sufficiently, but I had other things to deal with and so let it go. But then as I approached the 1 year anniversary of signing up for this thing, they charged my credit card another $360 out of the blue. It had been 8 months since I mailed back all their equipment! I consider this is a scam-like, dishonest, and exploitative business practice. I definitely do not recommend this company, especially if you value your loved ones' life and don't want another unpleasant thing to deal with after the person you care about passes away.

8 months ago

Reply from Medical Guardian

Hi John, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Apr. 30th, 2025

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Verified Customer

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Charlotte

I just tested it it worked and never had to use it yet. But emotionally, having it in the house takes a lot of pressure off.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Charlotte. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 5th, 2024

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Verified Customer

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Charlotte

Never had to use it, but I had tested it. Like for the battery to last longer. It seems like it's just 3 to 4 days, and then I have to take it off. And of course, I'm not able to use it when I take it off to get it charged.

1 year ago

Reply from Medical Guardian

Hi Charlotte, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 5th, 2024

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Verified Customer

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Verlen

I don't have any complaints. Every time I've asked a question, they've been quick to answer it, so I feel very good about it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Verlen! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jan. 8th, 2024

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Verified Customer

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Anonymous

I'm completely alone and it just makes me feel secure knowing that even though my sister is far away, Guardian can let her know how I'm doing.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jan. 8th, 2024

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Verified Customer

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Anonymous

She hasn't had to use it. They're pretty nice when you did call for the test, but she doesn't do that very often either.

1 year ago

Reply from Medical Guardian

Thank you,. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jan. 8th, 2024

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Verified Customer

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Helen

Anytime I have had a question, it was answered immediately. And to me, it's important that I can get a hold of a person instead of a recording.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Helen! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jan. 8th, 2024

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Verified Customer

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Anonymous

I've pushed the button by mistake a couple times and they've been very friendly. They're friendly, courteous, and knowledgeable.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Dec. 5th, 2023

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Verified Customer

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Linda

When I call, they're very helpful and they're very polite. I seem to have to charge it every two to three days because that red light keeps coming on.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Linda! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 29th, 2023

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Verified Customer

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Anonymous

The few times I dropped the device, they answered back right away and asked me to hold the button if it was a dropped device. So they responded to that right away.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Sep. 29th, 2023

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Verified Customer

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Mary

You guys keep in touch to make sure that we're happy with it and check to make sure it's working well. It's worth the money.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Mary. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 29th, 2023

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Verified Customer

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Larry

I've only tested it by accident. I haven't officially tested it. I like the fact that it's there and if I do have a problem I can get help.

2 years ago

Reply from Medical Guardian

Thank you, Larry. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 29th, 2023

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Verified Customer

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Dawn Satathite Albuquerque, NM

I didn’t like the buttons on the device. They protuded and I accidentally pressed one and didn’t realize it until someone was at my door. The system I now use have kind of recessed buttons. Also even if I were to call I could hopefully hear a response and talk to them through my neck device.

2 years ago

Reply from Medical Guardian

Hi Dawn, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 20th, 2023

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Verified Customer

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Stephen Payne Clinton, TN

I love the fact that when we are not home and if my Mom falls or gets sick she can push the call button and she has fall protection also

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Stephen! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Sep. 7th, 2023

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Verified Customer

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Thomas Columbus, OH

The customer service is excellent from making the purchase to set up to responding to questions about the device. It's very practical and discrete.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Thomas! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 7th, 2023

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Verified Customer

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Myron Edgewater, FL

Don't know if the system would respond if i failed to put it on one day.. Is there a time period where the system would respond if i failed to put it on one day? Does the system know when I am wearing the monitor?

2 years ago

Reply from Medical Guardian

Hi Myron, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 7th, 2023

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Verified Customer

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Anonymous

It's a little bit bigger than what I anticipated. I got a little thing I can clip on now too, so it'll be okay. When I took it off and it fell on the floor, it activated a call, so it works.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Sep. 6th, 2023

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Verified Customer

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Arthur

I bought the device for my mother. It's handy, it gives me peace of mind, and it works. Plus, they have prompt customer service.

2 years ago

Reply from Medical Guardian

Thank you, Arthur. We appreciate your review, as we strive to offer our customers the best customer care possible.

Sep. 6th, 2023

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Verified Customer

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Dr

I haven't had to use it yet. But my daughter tested it for me in the basement and it worked down there. It worked fine every time she tried it.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Dr. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 6th, 2023

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Verified Customer

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Martha

We haven't had to use our device yet, which I guess is good, but we have it just in case. When we first ordered it, that process was pretty smooth.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Martha!

Sep. 6th, 2023

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Verified Customer

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Nancy Anderson, SC

Very attentive to needs and personal well-being. Fortunately. I haven't needed your services. Keeps me updated on changes with the system.

2 years ago Edited January 10, 2024

Reply from Medical Guardian

Thank you for taking the time to write a review Nancy!

Jul. 17th, 2023

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Verified Customer

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Stanley

I like that it detects falls and it has a light on it so I know when it's connected and functioning properly. I can test whenever I need to.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Stanley!

Jul. 3rd, 2023

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Verified Customer

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Mary

My husband fell and neither one of us could get him up. I pushed the button on his hand and they came right away, within 10 or 15 minutes, and helped him get himself back up.

2 years ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Jul. 3rd, 2023