Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Anonymous

I had to call the main office main number to track down a lost device in the snow and they were very cooperative and very helpful.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 27th, 2023

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Verified Customer

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Anonymous Northville, MI

Someone came on, I imagine it's a recording to say, call us back or push the device, are you okay. It works. Good response time.

1 year ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Verified Customer

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Terralyn Pacifica, CA

They were very polite and made sure I was okay. I'm on a fixed budget so I'd like it to be cheaper, but things aren't cheap.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Terralyn! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 1st, 2023

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Verified Customer

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Larry Taylor, MI

There has been a couple of times where he's fallen and it did not work, and there's also been a time where he had to use it and the fire department came out and it worked fine, but I did not receive a phone call.

1 year ago

Reply from Medical Guardian

Hi Larry. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Mar. 1st, 2023

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Verified Customer

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Nancy Kaysville, UT

I'm the guardian, her daughter, we like that if she's home alone, she'll have someone to help her in case of an accident.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Nancy! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Ruth Bronx, NY

They call you all the time. I tested it yesterday when someone called me and asked me to test it and informed me that I need to test it once a month. It works fine, no problem.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 1st, 2023

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Verified Customer

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William Ft Mitchell, KY

I've had no problem transmitting anything with the monitor for all the time I have had one. I've had one almost now for seven years.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, William. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Rosaria

They're very friendly. They call and see if I'm okay. It's nice, but I hate when it is around my neck. I'm not afraid to be by myself anymore.

1 year ago

Reply from Medical Guardian

Thank you, Rosaria. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Verified Customer

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Jean

I have had it for two months. My daughter does all the communication for me. I just wear it and know that I will be taken care of.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Jean! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Elvira

I have it on all the time. It is comfortable to wear. I wear the wristband. And if I need help, I just press that and it's available.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Elvira! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 1st, 2023

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Verified Customer

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Sandee Fresno, CA

It seems that it loses power quicker than five days. Sometimes three days, sometimes four days. I like everything else about it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Sandee!

Mar. 1st, 2023

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Verified Customer

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Jerry Drasco, AR

If something happens to my dad he's got a call for help. Sometimes he has a hard time trying to tell when his unit is fully charged. I always have to check the phone and let him know.

1 year ago

Reply from Medical Guardian

Hi Jerry, we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Mar. 1st, 2023

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Verified Customer

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Frank Hiram, GA

I have definitely used it a couple of times and it works very well. I've had calls to check on me. It's pretty good. I like it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Frank. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Loren Ventura, IA

When I tested it, everything worked as it should. Everything we've asked for they've taken care of. Excellent for the money.

1 year ago

Reply from Medical Guardian

Hello Loren, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 23rd, 2023

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Verified Customer

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Marilyn Big Sandy, TX

I wish the warranty on it was a little less. It's not a cheap service. Everybody's been really nice and they call me and gently remind me to test the unit.

1 year ago

Reply from Medical Guardian

Thank you for your feedback, Marilyn. We pride ourselves in pricing our devices as competitively as possible within the industry to ensure the protection we offer is as accessible as possible. Please call us and share your concerns. 1-800-313-1191. We look forward to speaking with you soon.

Feb. 23rd, 2023

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Verified Customer

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Marguerite

I like that you can test your equipment. It makes me feel very comfortable, when I test it and there's a response. I'm very happy with it.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Marguerite! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 23rd, 2023

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Verified Customer

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Margaret Oceanside, CA

We used it last week. Margaret needed assistance out in the community and it worked quite well. The biggest problem I'm having is the charging. It doesn't last long. and seems to always be dead. I don't know when it needs to be charged.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Margaret. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 23rd, 2023

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Verified Customer

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Jim Eisenhauer Grand Junction, CO

Belt Clip broke, Neck Rope Seperated @ magnet, Domonoe unit broke @ clip...at different times..Excellent response and replacement!

2 years ago

Reply from Medical Guardian

Thank you, Jim Eisenhauer. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 9th, 2023

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Verified Customer

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Amy Gresham Virginia Beach, VA

My mother has used her alert necklace twice since receiving it. Response was immediate. I was able to be at her apartment in time to talk with EMTs.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 8th, 2023

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Verified Customer

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Michael R Prokop Sr Shallotte, NC

My test calls are answered promptly and that makes me feel assured that they will also be answered promptly if I or my wife should have a problem.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Michael R Prokop Sr! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 8th, 2023

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Verified Customer

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James Troy, MI

It's with me all the time so if something goes wrong then I know I've got it with me. They're quick. They would respond quickly so they did well.

2 years ago

Reply from Medical Guardian

Thank you, James. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 9th, 2023

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Verified Customer

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Anonymous Hockessin, DE

It's okay, I did have a problem with it at first because it wasn't working, so they sent me a new one and what I've been doing now is testing it every week or every 2 weeks to see if it's still working.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 9th, 2023

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Verified Customer

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Hirmma Mansfield, TX

I accidentally pushed it one time and I got somebody immediately to check on me. It's holding up pretty good except I need a new one.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Hirmma.

Feb. 9th, 2023

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Verified Customer

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Anonymous Lutherville-Timonium, MD

It does give me security because I'm by myself most of the time and also it gives me some assurance when I'm driving, that in case I need it, I can call someone.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 9th, 2023

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Verified Customer

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Elaine Waterbury, CT

All that my mother has to just press the button if she needs it, and someone will call me right away. I'm very happy that we have it.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Elaine! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 9th, 2023

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Verified Customer

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Hulan Midlothian, TX

I pushed the little button when I was on the floor and it didn't take very long to get help out here. I'm glad I got it, and it's great.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 9th, 2023

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Verified Customer

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Jayne Hopatcong, NJ

I feel very secure now with it because I've fallen a lot recently and haven't had anybody to help me and it's hard for me to get up.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Jayne! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 9th, 2023

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Verified Customer

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Elaine Batavia, OH

I like it, it's handy. It can hang around my neck without any problems. I've had two accidental button pushes and Medical Guardian was right there.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Elaine.

Feb. 9th, 2023

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Verified Customer

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David Portage, MI

Whenever I have communicated with them, their answers have been correct and prompt. The necklace snapped and they sent me a new one. The battery life isn't lasting very long and it used to last for 5 days.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, David. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 9th, 2023

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Verified Customer

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Dave Stone Mountain, GA

It keeps flashing unnecessarily even though it's fully charged. I have no idea why. When I push the button I don't know whether I'm talking to a recording or a human being. I don't trust the system.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Dave. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 15th, 2023

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Verified Customer

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Jean Lancaster, CA

I don't like wearing it on my arms. I accidentally touched it one day and they responded right away before I could cancel it.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Jean.

Feb. 9th, 2023

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Verified Customer

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Donna Shawnee Mission, KS

I'm having trouble with the lanyard. It has broken on me twice. I've got a new one ordered, it supposed to come today. Whenever I tested it they answered right away.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 15th, 2023

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Verified Customer

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Joyce B Blaine, WA

The Medical Guardian people are calling back at periodic times when I drop my little device. They've been good about that.

2 years ago

Reply from Medical Guardian

Thank you, Joyce B. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 14th, 2023

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Verified Customer

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Anonymous Port Charlotte, FL

When I've tested it the person responds fast. It's worked fine in the shower ,that's what I was really worried about but it works just great.

2 years ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 15th, 2023

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Verified Customer

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Dorcas Moultrie, GA

We tested it and as soon as she punched the button somebody answered pretty quick, in a few seconds it seemed like, and talked to us.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Dorcas! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 15th, 2023

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Verified Customer

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Jennifer Fagan Jeddo, MI

When I purchased the guardian medical alarm for my mother in law, I was told it included immediate response if dropped or if mother in law feel. I found out today, 5 months after my purchase that she did not have that immediate response coverage and I would have to purchase it at an additional cost. I of course purchased the additional coverage. I am totally disappointed that I was misinformed about the coverage I purchased up front. A very poor way to conduct business..

2 years ago

Reply from Medical Guardian

Hi Jennifer Fagan. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Verified Customer

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Carol Rio Rancho, NM

I've only used it for about a month. I tested it once and the people where very prompt about answering me. They were very easy to deal with and nice.

2 years ago

Reply from Medical Guardian

Thank you, Carol. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 22nd, 2023

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Verified Customer

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Kelli D Scott Cabot, AR

They provide my mother and family with peace of mind knowing they are there to assist. Equipment is easy to use and maintain.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 22nd, 2023

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Verified Customer

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Camilla Prosser

It's easy to wear, charge and I feel safe with it around my neck.

2 years ago Edited January 10, 2024

Reply from Medical Guardian

Thank you for taking the time to write a review Camilla Prosser!

Mar. 1st, 2023

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Verified Customer

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Anita June Jones Gatesville, TX

Have not used the equitmey yet! I live alone and am able to care for myself at this time! I feel safer with the equipment in my house,

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Anita June Jones! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 6th, 2023

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Verified Customer

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carola Briod Henderson, NV

I had trouble, with the help of customer service I relocated the apparatus. She told me she would make arrangements that I would not be charged for the month. That never happened, I was charged

2 years ago

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Verified Customer

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Anna Roosevelt, UT

It gives me a little more confidence and comfort. We pushed it a couple times accidentally and have someone answer. They were good with it.

2 years ago

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Verified Customer

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Alice Boca Raton, FL

We like it actually I've been using it anywhere we go and the response time is very quick. We tested it and it works good. The billing has had some struggles.

2 years ago

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Verified Customer

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Barbara Langhorne, PA

Easy to access it. They contact you right away and ask whether she needs assistance or if it was a mistake. They're very quick and efficient.

2 years ago

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Verified Customer

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Betsy Keyser, WV

I feel more comfortable being here alone since I have it. A couple of times I accidentally pushed the button and they called immediately.

2 years ago

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Verified Customer

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Betty Gladstone, MI

I haven't had any problems. Once in a while they blink and I shut it off and put it back on like I said it comes right back on.

2 years ago

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Verified Customer

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Bonita Lake Mills, WI

The person who answered me understood what I was saying and was polite. I have tested it once and it was fine. I know that it's protecting me when I'm wearing it.

2 years ago

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Verified Customer

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Andrea Moorestown, NJ

They are quick to answer your phone call and they answer all my questions. I've tested it twice and both times it worked properly. Very convenient.

2 years ago

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Verified Customer

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Cheryl Evans, GA

It's been complicated for me I finally get it and I'm having trouble keeping it where it will actually work because they keep saying I'm not making contact good enough and I don't know what else to do to make better contact so I'm having a little trouble.

2 years ago

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Verified Customer

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Anonymous Dunedin, FL

It is comforting to me to know that all I have to do is press the button to get help. I appreciate that I have something to alert someone that I'm in trouble.

2 years ago