Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Carlita Sayre, OK

If I have a seizure sitting down it won't detect that. Customer service has helped through everything that needed to be worked through.

2 years ago

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Verified Customer

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Anonymous Tucson, AZ

The only thing I dislike is every once in a while it comes apart and I'm afraid of losing it. Testing goes well, I do it once a month and it always works.

2 years ago

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Verified Customer

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Gary L Greeneville, TN

It stays charged like it's supposed to and when I do a test someone answers me immediately. They answer right away and they're very polite.

2 years ago

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Verified Customer

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Anthony Thompson Harvest, AL

The only basis I have for the rating is the customer service. Fortunately, it has not had to be used for a medical reason at this point.

2 years ago

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Verified Customer

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Donetta Stone Mountain, GA

Everything with customer support needs improvement. There's always room for improvement with the quality of the device. It's convenient and it's helpful.

2 years ago

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Verified Customer

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Evelyn Sterling, CO

I never hear from them, they haven't contacted me in months. The decide works fine, I have no problems. It's nice knowing that it's there. We tested it once, so it works. It is for my 93 year old mother.

2 years ago

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Verified Customer

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Sylvia Joppa, MD

I have had no problems. No reason for using this service at this time. Always able to contact them to see if system is working.

2 years ago

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Verified Customer

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Peggy Bryant Riverside, CA

Feel a lot safer, have accidentally hit button and the people that answer or so patient and kind which is very much appreciated

2 years ago

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Verified Customer

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Connie Cunico-Bailey

I like the coverage and the continuity. There is the secondary unit to wear when charging the primary unit. And, I am covered no matter where I am. I also like the lock box for the front door.

2 years ago Edited January 10, 2024

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Verified Customer

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Theresa Parker Moncure, NC

Always helpful, very patient with accidental pages, called per protocol on on episode. Always courteous and polite and willing to go the extra mile.

2 years ago

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Verified Customer

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Joanne Bowman Houston, TX

Easy to use and keeping it on your body is a great way to feel secure! If you have a fall they will immediately respond.

2 years ago

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Verified Customer

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Phyllis Spradlin Bishop, CA

Good product. Have to wear backward because of very distractinng flashing blue light. Not good in shower because the lanyard gets so wet. Can't wear for 2 - 3 hours until it dries.

2 years ago

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Verified Customer

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Mary Newton, KS

I have already recommended them to a friend. The device works, I'd say the value for your money is comparable to everything else in the world.

2 years ago

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Verified Customer

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Anonymous

I used the device once and everything worked, they called all the people and the fireman showed up. It was reassuring that it works.

2 years ago

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Verified Customer

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Anonymous Belen, NM

The only at the experience I've had with medical guardian was negative. I couldn't trust them enough to help me activate the device by phone call. I don't like how hard it is to activate, the only way was to activate it through U.S.P.S. and I found that to be very inconvenient. I still haven't been able to activate it so I don't even know how the device works.

2 years ago

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Verified Customer

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Michael Chicago, IL

I tested it one time and everything was good except for connectivity. That's the big issue is connectivity went from yellow to red since I've had the device.

2 years ago

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Verified Customer

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Anonymous Beckley, WV

It's rather expensive I think. I tested it and it worked fine. They came on right away and ask if I need any help or anything.

2 years ago

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Verified Customer

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Richard Booneville, AR

It's always handy and it's always right there. I don't have to look for it. I keep it on the at all time. They'll save your life.

2 years ago

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Verified Customer

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Dariush Pittsburgh, PA

We tested it when we first got it and they responded immediately. We're pleased with the program. It's like Peace of Mind.

2 years ago

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Verified Customer

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Joyce Tucson, AZ

They answer right away. I like it very much and I usually use it just on my waist rather than the neck. So I like that I can do that.

2 years ago

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Verified Customer

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Linda Saint Louis, MO

I like having it so nearby that I feel protected. I tried calling customer service several times and got no answer over the weekends and so forth so I was disappointed with that.

2 years ago

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Verified Customer

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Nancy Greenbrier, AR

My mom had to use it for a fall and they responded timely to prevent something catastrophic. It gives my family peace of mind.

2 years ago

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Verified Customer

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Dave Mansfield, OH

Gives me some peace of mind. We haven't had to use it although my husband dropped it and it works. They responded immediately when he dropped it.

2 years ago

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Verified Customer

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Claudia Fort Worth, TX

I like that it is a good helping me out. We tested it when I first got home and it seemed to work great. It's an extremely reasonable price to me.

2 years ago

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Verified Customer

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Alex

I haven't really needed them for anything except for getting it all set up and they were very good about that. I'm happy with it.

2 years ago

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Verified Customer

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Carmala Hastings On Hudson, NY

It's been tested a couple of times and when we tested it, It was effective and the operator answered promptly and answered any questions.

2 years ago

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Verified Customer

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Melissa

I had very informative conversations on the phone with them. I tested it once and it was fine. But it only holds the charge for three days.

2 years ago

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Verified Customer

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Bonnie Costa Mesa, CA

Good customer support, I have already recommended it to someone. I like that the device gives me comfort, there is nothing I dislike about it.

2 years ago

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Verified Customer

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Marie Carmen Gainesville, GA

Haven't had an issue with the customer service. I like the fact that it's accessible and that you can travel with it. But one thing that I kind of dislike is that I have used it four times and they've only responded once. I should be getting a better reaction.

2 years ago

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Verified Customer

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Harvey Oswego, NY

I found them to be very responsive people. The device makes me feel safe when I'm not at home, we tested it and it works fine.

2 years ago

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Verified Customer

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Elaine Hamden, CT

They are very prompt, courteous, and professional. We have not had to use it, however when we tested it twice, the company was very responsive.

2 years ago

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Verified Customer

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Juana Phoenix, AZ

Medical Guardian is very helpful and polite. I like that the device is convenient and reliable. I tested it and it worked fine.

2 years ago

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Verified Customer

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Allan Poole Tampa, FL

Have been professional and quickly. Though we have not had a real emergency, I have accidentally hit the button and immediately got a response.

2 years ago

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Verified Customer

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Alma Sidlin Dundee, IL

I was disappointed that it flashes 24/7 and that it needs charging every day. It is also heavy & ugly around neck. I have never had to use it so I do not how good it is. Have never called customer service.

2 years ago

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Verified Customer

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Topping Ann Brooksville, FL

Very good in general, but I've dropped the device accidentally a couple times and haven't received a call either time. I wonder if fall detection works.

2 years ago

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Verified Customer

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Tonya Michael Marshfield, MO

It has detected a fall a few times when there wasn't one , which is fine, I have no problem with that. But the speaker is hard to understand. The clarity is awful

2 years ago

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Verified Customer

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Stephen K. Scher New York, NY

The most serioue drawback is the lack of connection in areas with weak or no wi-fi connection. For me this is true at one of my residences and was also experienced when I was recently inArizona.

2 years ago

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Verified Customer

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Leta Rocklin, CA

Medical Guardian was very responsive to the questions I had. I like that the device is small, it's easy to maintain. It's a good product

2 years ago

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Verified Customer

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S South San Francisco, CA

It's very convenient, I have the watch. When I first got the device they answered all my questions. I'm very happy with it.

2 years ago

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Verified Customer

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Jeanne Marion, KS

Yesterday I bumped it as I was getting to the sink and they were tight there. They were on top of it to see if I am okay. I like that you can shower with it.

2 years ago

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Verified Customer

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Sandy Onaway, MI

Getting the device and and getting explanations as to what it does and how to use it was excellent. I just feel a lot safer having it.

2 years ago

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Verified Customer

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Fran Rice, VA

I'm not happy with the size but other than that it seems to work okay. The young man answered pretty quickly when I pushed the button.

2 years ago

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Verified Customer

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Myra Kingsport, TN

I've never had to use it and my son tested it. It work's fine. I like the whole thing and I do not dislike any part of it.

2 years ago

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Verified Customer

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Donna Hebron, IN

It cost a lot of money but I had peace of mind so it's okay. I feel good that I have it now. I like that I don't feel by myself anymore.

2 years ago

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Verified Customer

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Suzanne Ferrin Clearfield, UT

I know MG is there when I need them. I have accidently set off the alarm and they have responded every time. They are patient with me!!!

2 years ago

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Verified Customer

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lisa campbell Hobson, MT

Extremely easy to use, immediate response from guardian when Mom does a weekly test call. Very friendly, kind voice on the other end.

2 years ago

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Verified Customer

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Lynn Shay

I've only been using Medical Guardian for a short period of time but during that the service and customer support was very good.

2 years ago

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Verified Customer

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Mike and Vicky

From the start staff has been extremely helpful, answering questions and making sure we knew everything we needed to know.

2 years ago

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Verified Customer

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Larry Ball

Very knowledgeable people. Very helpful too. Are willing to help set you up with your needs and very pricing compatible.

2 years ago

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Verified Customer

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Donna Hawkins0

I have not had to request help but the test connection was immediate, friendly and helpful. I have been pleased with the security it provides.

2 years ago