Name: Medical Guardian
Rating: 4.5

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Verified Customer

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S. Mazeppa, MN

I accidentally compressed the device and within seconds a response from Medical Guardian came asking if I was okay and I was pretty impressed.

3 years ago

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Verified Customer

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Susan Mcmechan Wilmington, DE

They are dependable and helpful. I have never had to use them in an emergency but I'm glad they are there just in case.

3 years ago

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Susan Mobile, AL

They've been on top of it. It's reliable so far. When I tested it, it worked great. The only complaint I've got is I'm allergic to the material it is.

3 years ago

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Verified Customer

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Sandra Fort Lauderdale, FL

The device itself is good but the lanyard that provided is so bad. I like it because I can work around my neck and I can wear it in the shower.

3 years ago

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Verified Customer

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Sofie Columbus, GA

I like the fact that it does have fall detection. The sales person answered all of my questions and was very knowledgeable.

3 years ago

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Verified Customer

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Sarah Blanchester, OH

My mom fell outside and I got a call right away, I had to call my brother by real quick. Very prompt. She didn't need to call us. Fast responding

3 years ago

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Verified Customer

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Russell Calabash, NC

It's easy to use. It is excellent. I test it plenty of times and everything is okay. It seems to be adequate as far as price is concerned.

3 years ago

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Verified Customer

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Anonymous Largo, FL

I got the phone call response immediately when I set off the device. It's very very touchy. I love it. It's very comfortable.

3 years ago

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Verified Customer

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Shirley Berea, OH

They were very fast at asking me if it was a test or a real situation when I tested it. It's very good I'm pleased with it.

3 years ago

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Verified Customer

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William Kaleva, MI

I'm totally happy with that thing. We leave the house it works there too so no problems with it. As far as I can tell it's definitely perfect.

3 years ago

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Vicki Johnston, IA

It's easy to use, easy to charge, affordable. They're responsive and quick and it's light weight, it's either use it on a cord or a little clip depends on what you want. It took me like a full twenty minutes to get everything between signing up and setting up the actual device, it didn't take very long. If you ever have questions or need an answer they get any information you might need to help.

3 years ago

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Verified Customer

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Anonymous Riverside, CA

I've noticed that when my mom pushes the button for testing it takes two or three times for her to press it before it goes through to them. It's pretty expensive for an elderly person.

3 years ago

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Verified Customer

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Inese Forest Lake, MN

We had emergency and the service worked perfectly. Even to set up and test the system was very easy, just follow the instructions.

3 years ago

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Barbara warren Amherst, NH

Ease of buying and using. Friendly knowligible staff and rapid service when I accidentally pushed the button! I feel very safe now

3 years ago

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Verified Customer

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cooper franklin Springfield, OR

Upgraded to auto detection but haven't been impressed thus far. I know it's mainly for when someone falls and is knocked unconscious, but my mother has fallen a few times and gets flustered and forgets to use her pendant.

3 years ago

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Verified Customer

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Anonymous Port Saint Lucie, FL

I like that I feel a lot safer. I haven't had any problems, it's been very good. I did an accidental test and they came right through.

3 years ago

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Verified Customer

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Jackie Minneapolis, MN

Anytime I've done anything from testing to calling with questions or when I wanted a new one they were all very cooperative and helpful.

3 years ago

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Verified Customer

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Rich Battle Creek, MI

The lady that I subscribed with was very nice and the follow up was fast and efficient so that was good customer service. It's small and it seems to work when I test it.

3 years ago

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Verified Customer

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Lois Portland, TN

I like it because of it's security and automatically calls somebody if I need someone. I don't like the blinking lights on my device all the time.

3 years ago

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Verified Customer

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Patricia Angola, NY

I would have to say probably excellent. I have recommended them to a friend. It's quite a neat thing to have in an emergency. I am lucky to have it.

3 years ago

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Verified Customer

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Lucien Ellenton, FL

Customer support seems pretty good. I like that I can be anywhere in United States and they can get a hold of me. I don't like that it's a little bit big.

3 years ago

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Verified Customer

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Catherine

It costs too much given that it doesn't stay around my neck, I have to keep putting it in my pocket. A few months ago I had to use it and the police came and they picked me up off the floor.

3 years ago

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Verified Customer

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Ileene Philadelphia, PA

Everything is so simple for me. If I had a problem they would just take care of it. They were very nice to me and they got back right away.

3 years ago

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Verified Customer

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Bob And Judy Salisbury, MD

So worth it. We've tested it and and it's always gone through. I'm having problems with the console, the red triangle keeps coming on and I restart it and its okay.

3 years ago

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Verified Customer

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Vonette Saint Petersburg, FL

I know it works because my great grandson turned it on. He tested it and it worked, but it scared the daylights out of him, it was so loud.

3 years ago

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Verified Customer

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Steven

It worked fine on the testing. Customer service seems to be responsive. It goes a long time without having to be on the charger.

3 years ago

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Verified Customer

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Anonymous San Francisco, CA

I like the fact that every time I call them, I get an immediate response. The response is courteous and kind and helpful. It troubles me that it goes off easily, like changing clothes or moving on the bed.

3 years ago

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Verified Customer

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Patty Kahora Winona, MO

Thankfully we haven't had to really use their services yet but my dad accidentally set it off and they responded immediately. Good piece of mind.

3 years ago

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Timothy Worley Vero Beach, FL

Customer service is key and my experience with Medical Guardian so far has been excellent. A great service at a great price.

3 years ago

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Verified Customer

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Kathryn C Robinson Dearborn Heights, MI

My mom had to use her alert bracelet one time. I was called and so was EMS. EMS was there to assist her before I got there.

3 years ago

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Verified Customer

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Valerie Wilson Huntington, WV

I have not actually had to use them, but they have been so conscientious in making sure everything is set up right, great customer service!

3 years ago

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Verified Customer

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Betty S Wafford Austin, TX

Unit is very efficient am having troubles with lanyard coming apart. Have asked for replacement received one and have had one instance when it came apart.

3 years ago

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Verified Customer

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connie greer Miami, FL

I have my 3rd device have yet been able to activate it- called 4 times. was disconnected 4 times- tried to contact via emailla week ago have heard NOTHING from MediAl Guadian..hae NO FAITH if I had an emergency they'[d be there to help

3 years ago

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Verified Customer

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Carolyne Capron, VA

I already recommended it. I wear it all the time. I tried to get them one time and they answered immediately, a real person answered the phone.

3 years ago

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Verified Customer

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Dianne Auburn, AL

They were not quick on answering. They do answer but it is not as quick as it I think it should be. The device is easy to be with, it is always in my pocket book.

3 years ago

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Aloha Saint Marys, PA

I don't mind wearing it at all. I love it as a matter of fact. I have hit it a couple by accident and hasn't been a problem.

3 years ago

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Verified Customer

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Carlita Sayre, OK

If I have a seizure sitting down it won't detect that. Customer service has helped through everything that needed to be worked through.

3 years ago

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Verified Customer

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Ada Lexington, KY

I was pleased with it. I have fallen in the living room and I used the device and they got hold of my daughter and she came and got me up.

3 years ago

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Verified Customer

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Elaine Middletown, MD

Everything's been good. The support has been fine. I didn't have to use the device yet. I don't dislike anything about it. It seems fine to me.

3 years ago

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Verified Customer

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Anonymous Hindsboro, IL

It's quick. My partner has hit the button accidentally but they've just been false alarms. They've been quick to answer.

3 years ago

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Verified Customer

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Gary L Greeneville, TN

It stays charged like it's supposed to and when I do a test someone answers me immediately. They answer right away and they're very polite.

3 years ago

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Verified Customer

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Donald Alexandria, VA

I haven't had any problems. I've tested it, but I've never had to use it. The tests always come out okay. I like the way that is functioning.

3 years ago

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Verified Customer

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Anonymous Tucson, AZ

The only thing I dislike is every once in a while it comes apart and I'm afraid of losing it. Testing goes well, I do it once a month and it always works.

3 years ago

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Verified Customer

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Anthony Thompson Harvest, AL

The only basis I have for the rating is the customer service. Fortunately, it has not had to be used for a medical reason at this point.

3 years ago

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Verified Customer

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Donetta Stone Mountain, GA

Everything with customer support needs improvement. There's always room for improvement with the quality of the device. It's convenient and it's helpful.

3 years ago

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Verified Customer

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Evelyn Sterling, CO

I never hear from them, they haven't contacted me in months. The decide works fine, I have no problems. It's nice knowing that it's there. We tested it once, so it works. It is for my 93 year old mother.

3 years ago

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Verified Customer

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Peggy Bryant Riverside, CA

Feel a lot safer, have accidentally hit button and the people that answer or so patient and kind which is very much appreciated

3 years ago

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Sylvia Joppa, MD

I have had no problems. No reason for using this service at this time. Always able to contact them to see if system is working.

3 years ago

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Verified Customer

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Connie Cunico-Bailey

I like the coverage and the continuity. There is the secondary unit to wear when charging the primary unit. And, I am covered no matter where I am. I also like the lock box for the front door.

3 years ago Edited January 10, 2024

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Verified Customer

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Joanne Bowman Houston, TX

Easy to use and keeping it on your body is a great way to feel secure! If you have a fall they will immediately respond.

3 years ago