Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Christina Holland

It was easy to order and set up for my mother. A piece a mind for her family so she can continue to live independently.

2 years ago

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Matthew Murphy

Terrible. Elderly people need this service and you have made it so difficult. We received the wrong and missing equipment twice. Customer service kept calling my mother and contacting her about the service agreement and the device was terrible and difficult to set up. When I crashed to return the divide and cancel, the customer service rep was not helpful and even made that process too complicated for an elderly person that would need this type of device. Med Guardian is completely tone deaf to the needs of its customers. I will never recommend or use again for an elderly friend or relative.

2 years ago

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Margaret

I accidentally activated it two times within a few days that they were very nice about it and helpful and understanding and I appreciated that

2 years ago

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Anonymous

Its pretty simple. We tested it the day we hooked it up a couple of days ago and everything worked fine. They've responded to a timely fashion.

2 years ago

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Carol

Well the necklace broke and I called about it and they said they would send another one right out. I haven't received it yet. I tested it but I haven't had to use it

2 years ago

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Anonymous

I haven't had it very long but I guess it's average. It was explained very well and it was supportive and helpful. It doesn't look very good when you wear nice clothes.

2 years ago

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Betsy

It is kind of expensive but I feel confident with them. It has done me some good. I do think I call too often because I lean on it. I will try to be more careful.

2 years ago

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Bridget G. Kennedy Carrollton, TX

Immediate response from the fall detection. I had dropped it. I was immediately asked if I needed help and what to do if I didn't.

2 years ago

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Anonymous Coraopolis, PA

We haven't had to use it yet. We tested it and everything and they reached out and they answered the test immediately. They were very responsive

2 years ago

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Catherine Ulysses, KS

Its all in one GPS instead of three or four pieces so I really like it. I tested it and they answered really fast and they spoke good English.

2 years ago

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Rosalie Barto, PA

Support is very helpful. The value is very good. We checked around different places and there were a lot that were more expensive.

2 years ago

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Cynthia Craig Rougemont, NC

It's so touchy that I have to be careful with it but appreciate all the people envolvex have come quickly Thank you for always being there

2 years ago

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Gary Louisville, KY

When I fall, they respond and I like that. It is a comfort. Support is very responsive and answer my questions if I ask.

2 years ago

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Helen Elk Grove Village, IL

Medical Guardian is easy to use. Customer service was helpful when we called to activate it. There were some steps that weren’t as clearly defined prior to testing.

2 years ago

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Verified Customer

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Anonymous Florence, SC

The device is light weight and easy to use. The staff is very professional and nice. Everybody we worked with was easy to understand.

2 years ago

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Verified Customer

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Margo Cook Glen Ellyn, IL

Because it is easy to use, has both a neckless and wrist option and help for an equipment problem was positive and prompt

2 years ago

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Susan Setmire Madison, WI

I have had 2 returns of faulty equipment, a time where it went off line and and I don't how long that I wasn't covered for needing help, and times where the wall unit woke me up.

2 years ago

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Eileen Pueblo, CO

Its nice that I can carry it in my purse when I go someplace. I only tested it once and the girl helped me a whole lot. She told me what I wanted to know, it was good.

2 years ago

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Felicia Spring Valley, NY

I like it because you know it's on when you call them they call you right away. The support is excellent. I tested it when I first got it.

2 years ago

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Nancy High Ridge, MO

We tested it but I've never had to use it yet. I've never had any problem. I like the fact that it's a mobile and can go with me.

2 years ago

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J Millis, MA

It works fine. It I wear it to bed and roll over, it will push the button. They get back to me quickly. I would recommend them.

2 years ago

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Helen Westchester, IL

They are pretty nice. They were here recently when I fell. I was pleased with it. It is easy to accommodate. I recommend it highly.

2 years ago

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Anonymous Sabin, MN

Every time you drop it accidentally people call you which is good though the last time I dropped it took five minutes to get a hold of them.

2 years ago

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Verified Customer

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Flo Olathe, KS

Its there in case I need it. I don’t like that I have to charge it every three days and that you don’t realize when it is down. It has run down a few times without me realizing.

2 years ago

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Anonymous Midland Park, NJ

I like wearing it. It is the easiest way. I don’t like that it always goes off. The called me to test if everything was working.

2 years ago

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Caroline Groton, CT

I like that it is convenient. And it is easy to use. I’ve used them three times this summer. They responded immediately. I am very happy with it.

2 years ago

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Patricia West Hartford, CT

I accidentally use my Guardian and the EMTs showed up very quickly. I didn't need them and they were nice enough to not get angry.

2 years ago

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Christine Vickery Daleville, AL

They were very informed when setting up the account and checking all spots in the house to make sure the device worked.

2 years ago

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Anne Englewood, FL

The woman I spoke with was so helpful and informative and went out of her way to help me help my friend, for whom I was ordering the Medical Guardian

2 years ago

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Verified Customer

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Joanne Wright Ludington, MI

Medical Guardian is very responsive, but the button is too sensitive. I have had three recent accidental alerts despite trying to be very careful. I can't hear the base until from much of the house.

2 years ago

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Randall Harrington Jr Brazoria, TX

When testing my device they could not hear me due to bad mic. EMT's and my contacts were called and responded with in minutes .

2 years ago

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Lynne Prinzing Salem, OR

Not exactly what I thought it would be but it works wonderfully. I've had to use it once to call for assistance and it just happened so quickly I didn't even know what hit me

2 years ago

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Verified Customer

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julie dudley Gilbert, AZ

I was told it would be able to contact my father if he fell. Now I am being told that there is a disclaimer that it may or may not. He has fallen several times and only once has it actually contacted him. You tell me (I am the dtr who bought it as reassurance that if he fell someone would know) that he needs to push the button. also there is no one in customer service on the weekends.

2 years ago

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Verified Customer

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Jean Anderson Minneapolis, MN

I haven't needed to use the service but my family feels better knowing I have it. All my test calls for the fob have been quickly answered.

2 years ago

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Anonymous Merrillville, IN

You cannot increase the volume. My mother is hard of hearing and I was informed after we purchased a device that she could not elevate the volume that is great inconvenience for us. When I discussed getting the volume increase with the device and the young man that I spoke to was rude.

2 years ago

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Verified Customer

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Audrey South Bend, IN

I've tested it and it goes right through. I like the fact that I don't have to charge it often and I know help is there when I push the button.

2 years ago

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Verified Customer

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Leola Mc Intosh, NM

I have not had the time to use it. It's easy to use. I don't have any problem with it. I really can't say that there's anything that I dislike.

2 years ago

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Verified Customer

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Elaine O'fallon, MO

I like that it is mobile and goes with me. It works fine when I test it though it does go off by itself sometimes. Their customer support is fine.

2 years ago

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Verified Customer

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Marilyn Coopersville, MI

It's a little too big. When I accidentally set it off in bed, I rolled over and hit the button, they came right away. The response is very fast.

2 years ago

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cheryl Miller Allentown, PA

it took several phone calls to continue to correct the contact list and numbers. also it could be faster when they call back to check on the reason for pushing the button

2 years ago

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Anonymous Colorado Springs, CO

I love that I can wear it anywhere I go. I've only tested my device so far, and haven't had to use it for an emergency.

2 years ago

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Dinah Lady Lake, FL

I like that it's very easy to wear around the neck. They are very responsive and present themselves instantly on the phone when I test it.

2 years ago

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Verified Customer

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Lisa F McGorty Wantagh, NY

My father went to use and felt the Medical Guardian was not communicating with him. He had no idea whether or not the police were coming until they arrived and also was unable to communicate with them on how to get into his apartment. Very disappointed.

2 years ago

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Verified Customer

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J. Elaine Porter

I feel very comfortable with this device, wearing it daily and relying on it if an emergency should occur. I have not had any occasion to depend on it to help me yet, but the peace of mind that it offers me is well worth it. I even take it with me into the shower, hanging within reach if I should fall. It is so easy to wear and transport with me. I keep it near the back door from which I always leave the house.

3 years ago Edited January 10, 2024

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David Cantor Alpharetta, GA

They have delivered everything promised and very responsive when needed. They have even been proactive in making sure all needs were being met.

3 years ago

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Anonymous Arvada, CO

Seems to be a well engineered product. It is small and easy to handle. It is easy to charge. It has all the features I need.

3 years ago

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Dee Dallas, TX

I like it because I feel I can be my myself or go into other parts of the house. If I need help, I can get it. I think they are very nice.

3 years ago

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Robert L Wade Windham, NH

They have been extremely helpful when I have made phone calls to resolve things I was uncertain off and making drop tests of my devices.

3 years ago

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Verified Customer

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Charles Kluepfel Bloomfield, NJ

On the plus side, response to the test as fast. On the minus side, the flashes indicating battery is charged are too short and too far in between. One has to wait sometimes a long time before seeing one.

3 years ago

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Carol Stone Auburn, NH

Luckily I haven't had to need them but when I do the once a month check in the are very friendly ,courteous and always ask How I am doing.

3 years ago