Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Ruth Milford, DE

Everyday I use it I feel safer. It is too long and gets in the sink but everything else I like. I have help if something happens.

4 years ago

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Michael La Puente, CA

When they called me they were very accurate. They were very understanding that it was a mistake. I really appreciate that.

4 years ago

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Effie Augusta, GA

I had some questions customer service couldn’t answer and said it would take 48 hours to get answers when I needed them but I feel secure with device. If I need help, they come immediately.

4 years ago

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Verified Customer

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Bob Rougemont, NC

Except for the dead spots, I love it. I don’t love the blinking lights but at least you know it is working and not dead. I am satisfied.

4 years ago

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Verified Customer

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Susan Clio, MI

I live by myself so it gives me a little self confidence. They are very quick at responding and pleasant. It is sensitive so I have to be careful.

4 years ago

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Janice Duxbury, MA

Service is good. They answer the phone. It does not go to voicemail. I got what I needed within twenty four hours when the charger failed.

4 years ago

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Verified Customer

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Jennifer Baden, PA

It is nice that you can charge it over night. The device worked good when I used it and though I don’t like wearing it, I would recommend it.

4 years ago

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Verified Customer

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Carol Downingtown, PA

Tested it and was very satisfied. They were very prompt and courteous and made sure I was okay. It gives me peace of mind.

4 years ago

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Verified Customer

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Anonymous Durham, NC

There have been no problems. I’m satisfied. I had it go off when I didn’t need it and I was surprised with the responses and they were so good.

4 years ago

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Verified Customer

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Delores Dublin, OH

I’m happy with Medical Guardian. When I touch the buttons, they answer immediately. I like that it is close by if I need it.

4 years ago

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Carole Fayetteville, AR

Thei Mini Device emits a searing blue light every 26 seconds, making it brutal to wear day or night. I was not told about this until finding out when I received it. The brochure that came with it indicated that it would go out a few seconds after use but the customer service representative said this was incorrect. Why they send a fraudulent brochure, I don't know. Go with anything else.

4 years ago

Reply from Medical Guardian

Greetings and thanks for your review. We are sorry you found your experience to be less than satisfactory! If you'd like to discuss alternative products that would be better suited to your needs then please reach out to us at 1-800-313-1191. Thanks again for the review, and have a great day!

Mar. 1st, 2021

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Verified Customer

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Debbie Timmons for Doris S. Greencastle, PA

Security of the protection potential and liked the fact that it lets us know if the device need charged, nice feature to have in place.

4 years ago

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Verified Customer

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Jeanne Carmichael Grand Junction, CO

I haven‚Äôt had to call them except to make sure that it still was working. They are always quick to answer and very pleasant.

4 years ago

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Verified Customer

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Matt Sovine Melbourne, FL

Guardian was returned unused and payment was to be refunded to the credit card it was charged against. Somehow the amount was credited to the account we were not going to be using.I wonder how many older folks lose their funds this way?

4 years ago

Reply from Medical Guardian

Greetings and thanks for the review. We are sorry to hear that your experience was less than satisfactory. Please respond to the private message following this one and provide us with your account information so we can better evaluate your experience. Thanks again for the review, and have a great day!

Mar. 1st, 2021

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Verified Customer

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Karen Phillips Watertown, SD

My mom hasn't needed to use it yet. However, when we have done the testing each month. They are right there and so very kind.

4 years ago

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Verified Customer

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Mary Hall Loganville, GA

I had several calls checking to see if I was ok. I had push my button by accident and didn't realize it. Immediate response from them.

4 years ago

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Verified Customer

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Arthur Grand Ledge, MI

They've been very good and responsive when I call them. We don't use it often, but when we do they are very quick to respond.

4 years ago

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Anonymous Pawleys Island, SC

I like the fact that I can shower with their device. When I tested it, they told me what to do which was very refreshing.

4 years ago

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David Glendale, AZ

The device is pretty heavy, but it's very convenient. I tested it last December and got an immediate response, they were very quick and helpful.

4 years ago

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Verified Customer

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Anonymous The Sea Ranch, CA

I don't have anything I dislike about their product. I've tested it a couple of times and they always answer to see if it's a test or emergency.

4 years ago

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Verified Customer

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Hattie Manning Forney, TX

Because I have not had to actually use the service, but when I tested it I got a contact within about 20 seconds. So I can't say for sure how the service would work.

4 years ago

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Verified Customer

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Kathy Wearne Otsego, MI

She fell in the bathroom last week but her medical alert did not go off. I'm not sure if she didn't fall fast enough or far enough or what the deal was.

4 years ago

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Anonymous Glenview, IL

When we talked to someone in customer service after testing it, the girl was very polite. It's a very good thing for us to have in the house in case of emergencies.

4 years ago

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Dreams Chester, VA

The medical alert device is really sensitive, which is a good thing when you need help. So far, everything is going really well with the device.

4 years ago

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Joann South Saint Paul, MN

I like that I can wear this device around my neck. Just yesterday, I tested it and someone called me right away to make sure I was okay. I'm very pleased with this device.

4 years ago

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Verified Customer

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David Westmont, IL

I went with Medical Guardian's device because of their price. I tested it shortly after receiving it and everything worked great.

4 years ago

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Dottie Lebanon, TN

The wristwatch is a little too hard to get on, but every time I've used it they have picked up the phone and responded.

4 years ago

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Doug Bloomington, IL

This system and device is very easy to set up. It's very prompt to get in touch with someone, so it's useful in an emergency.

4 years ago

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Anonymous Saint Paul, MN

Makes me feel safe and I am happy with it. They explained everything really well. Overall it has been a good experience.

4 years ago

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Joetta Belton, MO

Medical Guardian sent the ambulance when I needed to go to the hospital. I have it with me all the time. I am satisfied.

4 years ago

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Carmelita Peters Bluefield, WV

I feel safe when wearing it. Great support from the company employees. No hidden charges and good recommendations tailored to my needs.

4 years ago

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Verified Customer

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Suzanne Sankey Smyrna, TN

I hadn't had it very long when I accidentally pressed the button A monitoringerson answered immediately and was polite.

4 years ago

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Verified Customer

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Victor Hamilton Mount Vernon, WA

A little bit heavy and if I use the cord around my neck, the unit swings into my pacemaker. Technically, it is GREAT. My family is pleased that I have it.

4 years ago

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Verified Customer

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Carol Hale, MI

So far I feel I can only rate the battery life since I haven't need any emergency service. When on the charger the battery dies recharge quickly

4 years ago

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Charles Szabo Clayton, OH

Very easy to set up and use. We have had it for a couple of months and it gives my mother, who is 98 , a feeling of safety .

4 years ago

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Cindy Odom my mother uses it Bostic, NC

Have been there for our mother when we couldn't be has always worked and our mother feels more safe knowing she has help if she needs it

4 years ago

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Anonymous

Having this device relieves all my fears of being alone. I've tested the device many times and the response is always very good.

4 years ago

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Anonymous

I hate the fact that it takes five days to charge, so I have to go without wearing it which isn't doing me any good for $50 a month. The device is fine, I'm just not happy with how long it takes to charge.

4 years ago

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Daryl P

Their customer service is very knowledgeable. When I tested the product, it worked and they were quick and efficient in contacting us.

4 years ago

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Anonymous

I'm very comfortable to wear their medical alert device. When I tested it, they were quick to respond and everything worked good.

4 years ago

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Victoria L

They offer a quick response and are very polite and knowledgeable. I've tested it twice and both times they responded immediately.

4 years ago

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Anonymous

When she needs it, she pushes the button and somebody responds right away. They are very good about telling her what she needs to know.

4 years ago

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Gerald

Every place I try it, it seems to work. I run tests about once a month from various locations. So far everything is okay though it could always been improved.

4 years ago

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Verified Customer

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Linda

It’s for my mother. She uses it so it gives us peace of mind. We had a lot of support setting it up. They were very helpful and professional. We’re good. The response time when we tested it was immediate.

4 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

It is way bigger than I thought it would be and I thought they would send it on a chain not a little rope. It works fine and they answer immediately.

4 years ago

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Christopher

When I ordered it, the salesperson was very helpful. When I first got it, I tested it and it worked really well. It was easy to use.

4 years ago

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Mary Ann

If I make a mistake and hit the button, they call me immediately and ask if I am okay. Everyone that has called me has been good.

4 years ago

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Timothy Hark

Excellent customer service and setup. Quality product and easy to charge. Feeling of security and great value for the price.

4 years ago

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John And Joan

It's handy and reliable and based on the testing seems to be working fine. It does take a bit of time for the folks to respond to an emergency.

4 years ago

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Ruth

Every time I call I get pretty good service. They are pretty responsive to my needs. It is pretty easy to set up and use.

4 years ago