Name: Medical Guardian
Rating: 4.1

check_circle

Verified Customer

star star star star star

Ronnie Arlington, TX

I did test it when I first got it and it was nice. I appreciate having someone to talk to rather than just sending a signal off.

4 years ago

check_circle

Verified Customer

star star star star star

Jean College Station, TX

WE tested it and it worked fine. I enjoy wearing the necklace and the bracelet is a little rough on my skin so I don't wear the bracelet.

4 years ago

check_circle

Verified Customer

star star star star star

Linda West End, NC

It's a little expensive. I don't dislike it at all. I just have to make sure that I have it with me when I go out of the house.

4 years ago

check_circle

Verified Customer

star star star star star

Steve Atlanta, GA

I like the convenience of it. I tested it when I first got it. They answered in a timely manner and seem pretty thorough.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Independence, OH

Customer service good when I call with questions . Excellent response when push alert button . Equipment easy to set up .

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jaime Pagan Yulee, FL

Lousy equipment lousy service lousy support, equipment doesn't work refund not given after I returned the equipment, This is the worst company I am going to report them to the BBB. I finally got a partial refund from them, claiming that i had it for over a month and it had worked for part of that time, they kept almost a third of the price i paid. Company is one to stay away from.

4 years ago Edited January 10, 2024

Reply from Medical Guardian

Hi, Jaime. Thank you for your review. We are sorry that your experience has been less than satisfactory. We're going to send you a private message to investigate your refund issue for you. Thank you.

Jun. 17th, 2020

check_circle

Verified Customer

star star star star star

Nancy Boude Loveland, OH

It works great I used it already my husband and I have never used any thing like this. I am very happy and I feel safer with this

4 years ago

check_circle

Verified Customer

star star star star star

cheryl bishop, daughter of Delores Milwaukee, WI

easy to order, easy set up, pleasant customer service reps. have not needed to use for emergency yet so cannot rate that

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Waterford, MI

I like the fact that I can wear it on my neck or I could wear it on my wrist. I had to use it for to notify the fire department to come.

4 years ago

check_circle

Verified Customer

star star star star star

Marilyn Buffalo, NY

I've hit it a couple of times and they're right there when it rings to make sure I'm alright. I have the bracelet all the time.

4 years ago

check_circle

Verified Customer

star star star star star

Gordon Charlotte, NC

It's fine. It occasionally comes apart, which is something I've had to concern myself with but other than that it works fine.

4 years ago

check_circle

Verified Customer

star star star star star

Charyle Charlotte, NC

Their response was immediate and the gentelman wanted to make sure it wasn't an accident. Customer service and their response time is excellent.

4 years ago

check_circle

Verified Customer

star star star star star

Rita Newburgh, IN

I tested the device last week when my son hooked it up for me. They answered right away. It makes me feel safe having it.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Gwen Vandergrift, PA

I have had it for several months and they had never sent me papers which I asked for by phone a couple months ago for the addresses of people. They have not sent me papers or called me to let me know of the peole in my area that had keys to my home and could come within five minutes to help me. They have not replied to me. I only wish they would contact me.

4 years ago

Reply from Medical Guardian

Hello Gwen and thank you so much for the feedback! We are sorry to hear that you found your experience less than satisfactory. Please respond to the following private message and provide us with your account details so we can investigate your experience. Thank you again for the feedback Barbara, and have a great day!

Aug. 20th, 2020

check_circle

Verified Customer

star star star star star

Hubert And Barbara Ocala, FL

They were easy to work with and they were thorough and polite. I just like the fact that the device is convenient. When I tested it, it worked fine.

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star star star

Rosa Skokie, IL

Convenience. I like the wrist band to a very high degree. Fortunately we haven't had a time to use it. With testing, it works well.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Diane Santa Maria, CA

I used it in October and it worked but I fell yesterday and it did not go off when I fell. It takes a long time..if you're hurt it takes a long time for them to answer and then go through. It's too heavy. I wear it everyday.

4 years ago

Reply from Medical Guardian

Hi, Diane. Thank you for your review. We are so sorry that your device did not go off when you fell and hope that you are OK. We're going to send you a private message to collect account-specific information so that we can investigate this issue for you. Thank you.

Jun. 5th, 2020

check_circle

Verified Customer

star star star star star

Libby Wilmington, NC

We tested it about 2 weeks ago and everything tested out perfectly. They answered us immediately and anything I've asked a follow-through.

4 years ago

check_circle

Verified Customer

star star star star star

Jeanette Barnegat, NJ

They are very helpful, friendly, and patient. I like the peace of mind knowing that when I'm not here my mom has help available.

4 years ago

check_circle

Verified Customer

star star star star star

Leroy Louisville, OH

They're immediately on the phone if I press the button. All the people I've talked to have been extremely courteous and solicitous to my needs.

4 years ago

check_circle

Verified Customer

star star star star star

Grazyna Sussex, NJ

It looks good. I wish I didn't have to wear it on my nek or my wrist. But I think it's as good as it can be. They pay attention to me, which is nice.

4 years ago

check_circle

Verified Customer

star star star star star

Dolores Seminole, FL

I like it very much. It's not uncomforatable or anything. They answered all my questions and everything when I first got it.

4 years ago

check_circle

Verified Customer

star star star star star

Karin Bremerton, WA

It was very easy to set up and easy to use. We actually had to use it this morning and it works well. They're v ery attentive and quick.

4 years ago

check_circle

Verified Customer

star star star star star

Alton And Ruth Wirtz, VA

We have only had it a short time and had to use it once and we are perfectly happy. We can reach someone quickly if something happens.

4 years ago

check_circle

Verified Customer

star star star star star

Rita G Key West, FL

I like that they answered quickly and were really concerned about whether I'm okay. I've tested it and it worked perfectly every time.

4 years ago

check_circle

Verified Customer

star star star star star

Chester Windsor Mill, MD

I like that it gives me a feeling that I have some protection in case of an accident or something. It's easy to keep along with you if you want to.

4 years ago

check_circle

Verified Customer

star star star star star

Rome Brittingham Easton, MD

You are basically number 1. Fine waiting on my order also other Medical Gaurdian sites offer 1 month free I did not get a month free

4 years ago

check_circle

Verified Customer

star star star star star_border

Rich Brugger. Missoula, MT

This was purchased for my sister in law, Cheryl, and all I can say is she has a new sense of security which she didn't have before we purchased the device for her

4 years ago

check_circle

Verified Customer

star star star star star

Shirley M Georgsen New Bedford, MA

they were right there when I accidentaly set mine off, they called right away, nice to know someone is always there for me.

4 years ago

check_circle

Verified Customer

star star star star star

Nell Sprott Manning, SC

Feel safer wearing it and I like the small design to wear at all times even in the shower. I feel as if someone is there for me at all times.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Janine Schultze

customer service member had the wrong name when we were testing the device. They didn't know it was my mom. Makes me qestion if she had an emergency would they send EMS to correct place quickly enough.

4 years ago

check_circle

Verified Customer

star star star star star_border

Ruth Avery

Volume on speaker needs to be louder. I can only hear the associate if I am standing by the device. It would be nice to be able to hear from at least a short distance away.

4 years ago

check_circle

Verified Customer

star star star star star_border

Valerie G. Kinney

The wrist alert is good, except that the strap works itself out of the loops. I can't figure out how to keep the straps in. This happens maybe every two or three days.

4 years ago

check_circle

Verified Customer

star star star star star

Ellen Keeney

We've received a call almost instantly when testing or accidentally hitting the button. We have not actually had to use the service yet.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Brooklyn, NY

It's a little expensive but I feel it was worth it. I never used it. I just tested to make sure it was working all right.

4 years ago

check_circle

Verified Customer

star star star star star

Robyn Panama City, FL

Customer service was very professional. I like the necklace I haven't tried the wristband thing I like the necklace is very handy.

4 years ago

check_circle

Verified Customer

star star star star star

Doris

I have not used to have to use it thankfully yep and I did test it when I first received it and had an instant response.

4 years ago

check_circle

Verified Customer

star star star star star_border

Phyllis Taylorville, IL

I called for information and they called me twice see if I wanted to set it up before I had made a decision so I wish they would have waited until I called back.

4 years ago

check_circle

Verified Customer

star star star star star

Jim

Anytime they called or I accidentally hit it they were right there. It was immediate and they were very prompt and courteous.

4 years ago

check_circle

Verified Customer

star star star star star

Carolyn

It worked when I tested it. They were very polite. I don't like the watch because it made me break out underneath but the necklace doesn't bother me.

4 years ago

check_circle

Verified Customer

star star star star star

Carol Hubert, NC

It's convenient and its easy to use. Medical Guardian is helpful and nice. We just really think it brings peace of mind.

4 years ago

check_circle

Verified Customer

star star star star star

Murray Marina del Rey, CA

I like medical guardian, everything is good about it especially the price. I have activated once by accident and everything was good.

4 years ago

check_circle

Verified Customer

star star star star star

Blanche Gainesville, GA

It's easy to use. I can go throughout the house and press the button and it works. Customer support answered right away.

4 years ago

check_circle

Verified Customer

star star star star star

Muhammad

The device is helpful. Customer service people try to keep track of your equipment. How people are using it and how they are getting the alert.

4 years ago

check_circle

Verified Customer

star star star star star

Donna

It gives me peace of mind. Anytime that I have done a "test" on the unit, Medical Guardian has always prompty responded.

4 years ago

check_circle

Verified Customer

star star star star star

B. Jervis

Positive comments - Courteous, friendly, knowledgeable staff. Competitive pricing. Patience during set up. There are no negative comments.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Karen M Johnson

No follow up when item was accidently unpluged. Did not realize it until a number of days later. , Med. G. should have followed up with a phone call to check out the problem. Phone call number is in the original paper work. POOR monitoring!

4 years ago

Reply from Medical Guardian

Hello Karen, thank you for your review. We appreciate your suggestion and valuable feedback. Thank you.

- The Medical Guardian Team

Mar. 6th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Amanda Bemis

Battery life is only 6 hrs. Charger says red then when it turns green It should be changed. Mom can't go as far as we were told away from the base. haven't had to use it in an emergency yet so don't know how fast it's going to respond. activating the service took several times to call to get it right. We

4 years ago

Reply from Medical Guardian

Hello Amanda, thank you for your feedback. We were unable to locate your account with just your name. We would like a technician reach out and take a look at the battery for you. We're going to send you a private message to collect your personal account details. Thank you!

Mar. 3rd, 2020

check_circle

Verified Customer

star star star star_border star_border

Kathleen

I like it because it gives me security I don't like it hanging around my neck all the time. The first time we tested it there was a delay getting through to the company so it took us a little time.

4 years ago

check_circle

Verified Customer

star star star star star

Zora

It's small and all I have to do is push the button. I have it on if my daughter isn't here. They answer right away when I've tested it.

4 years ago