Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Charyle Charlotte, NC

Their response was immediate and the gentelman wanted to make sure it wasn't an accident. Customer service and their response time is excellent.

5 years ago

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Verified Customer

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Rita Newburgh, IN

I tested the device last week when my son hooked it up for me. They answered right away. It makes me feel safe having it.

5 years ago

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Marilyn Buffalo, NY

I've hit it a couple of times and they're right there when it rings to make sure I'm alright. I have the bracelet all the time.

5 years ago

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Gwen Vandergrift, PA

I have had it for several months and they had never sent me papers which I asked for by phone a couple months ago for the addresses of people. They have not sent me papers or called me to let me know of the peole in my area that had keys to my home and could come within five minutes to help me. They have not replied to me. I only wish they would contact me.

5 years ago

Reply from Medical Guardian

Hello Gwen and thank you so much for the feedback! We are sorry to hear that you found your experience less than satisfactory. Please respond to the following private message and provide us with your account details so we can investigate your experience. Thank you again for the feedback Barbara, and have a great day!

Aug. 20th, 2020

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Verified Customer

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Hubert And Barbara Ocala, FL

They were easy to work with and they were thorough and polite. I just like the fact that the device is convenient. When I tested it, it worked fine.

5 years ago Edited January 10, 2024

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Diane Santa Maria, CA

I used it in October and it worked but I fell yesterday and it did not go off when I fell. It takes a long time..if you're hurt it takes a long time for them to answer and then go through. It's too heavy. I wear it everyday.

5 years ago

Reply from Medical Guardian

Hi, Diane. Thank you for your review. We are so sorry that your device did not go off when you fell and hope that you are OK. We're going to send you a private message to collect account-specific information so that we can investigate this issue for you. Thank you.

Jun. 5th, 2020

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Verified Customer

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Rosa Skokie, IL

Convenience. I like the wrist band to a very high degree. Fortunately we haven't had a time to use it. With testing, it works well.

5 years ago

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Verified Customer

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Alton And Ruth Wirtz, VA

We have only had it a short time and had to use it once and we are perfectly happy. We can reach someone quickly if something happens.

5 years ago

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Verified Customer

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Libby Wilmington, NC

We tested it about 2 weeks ago and everything tested out perfectly. They answered us immediately and anything I've asked a follow-through.

5 years ago

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Jeanette Barnegat, NJ

They are very helpful, friendly, and patient. I like the peace of mind knowing that when I'm not here my mom has help available.

5 years ago

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Karin Bremerton, WA

It was very easy to set up and easy to use. We actually had to use it this morning and it works well. They're v ery attentive and quick.

5 years ago

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Chester Windsor Mill, MD

I like that it gives me a feeling that I have some protection in case of an accident or something. It's easy to keep along with you if you want to.

5 years ago

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Leroy Louisville, OH

They're immediately on the phone if I press the button. All the people I've talked to have been extremely courteous and solicitous to my needs.

5 years ago

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Verified Customer

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Grazyna Sussex, NJ

It looks good. I wish I didn't have to wear it on my nek or my wrist. But I think it's as good as it can be. They pay attention to me, which is nice.

5 years ago

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Verified Customer

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Dolores Seminole, FL

I like it very much. It's not uncomforatable or anything. They answered all my questions and everything when I first got it.

5 years ago

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Rita G Key West, FL

I like that they answered quickly and were really concerned about whether I'm okay. I've tested it and it worked perfectly every time.

5 years ago

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Verified Customer

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Rome Brittingham Easton, MD

You are basically number 1. Fine waiting on my order also other Medical Gaurdian sites offer 1 month free I did not get a month free

5 years ago

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Verified Customer

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Rich Brugger. Missoula, MT

This was purchased for my sister in law, Cheryl, and all I can say is she has a new sense of security which she didn't have before we purchased the device for her

5 years ago

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Verified Customer

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Nell Sprott Manning, SC

Feel safer wearing it and I like the small design to wear at all times even in the shower. I feel as if someone is there for me at all times.

5 years ago

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Verified Customer

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Shirley M Georgsen New Bedford, MA

they were right there when I accidentaly set mine off, they called right away, nice to know someone is always there for me.

5 years ago

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Verified Customer

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Ruth Avery

Volume on speaker needs to be louder. I can only hear the associate if I am standing by the device. It would be nice to be able to hear from at least a short distance away.

5 years ago

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Verified Customer

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Janine Schultze

customer service member had the wrong name when we were testing the device. They didn't know it was my mom. Makes me qestion if she had an emergency would they send EMS to correct place quickly enough.

5 years ago

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Verified Customer

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Valerie G. Kinney

The wrist alert is good, except that the strap works itself out of the loops. I can't figure out how to keep the straps in. This happens maybe every two or three days.

5 years ago

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Verified Customer

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Ellen Keeney

We've received a call almost instantly when testing or accidentally hitting the button. We have not actually had to use the service yet.

5 years ago

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Verified Customer

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Anonymous Brooklyn, NY

It's a little expensive but I feel it was worth it. I never used it. I just tested to make sure it was working all right.

5 years ago

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Verified Customer

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Robyn Panama City, FL

Customer service was very professional. I like the necklace I haven't tried the wristband thing I like the necklace is very handy.

5 years ago

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Verified Customer

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Doris

I have not used to have to use it thankfully yep and I did test it when I first received it and had an instant response.

5 years ago

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Verified Customer

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Phyllis Taylorville, IL

I called for information and they called me twice see if I wanted to set it up before I had made a decision so I wish they would have waited until I called back.

5 years ago

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Verified Customer

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Jim

Anytime they called or I accidentally hit it they were right there. It was immediate and they were very prompt and courteous.

5 years ago

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Verified Customer

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Carolyn

It worked when I tested it. They were very polite. I don't like the watch because it made me break out underneath but the necklace doesn't bother me.

5 years ago

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Verified Customer

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Murray Marina del Rey, CA

I like medical guardian, everything is good about it especially the price. I have activated once by accident and everything was good.

5 years ago

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Verified Customer

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Carol Hubert, NC

It's convenient and its easy to use. Medical Guardian is helpful and nice. We just really think it brings peace of mind.

5 years ago

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Verified Customer

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Muhammad

The device is helpful. Customer service people try to keep track of your equipment. How people are using it and how they are getting the alert.

5 years ago

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Verified Customer

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Blanche Gainesville, GA

It's easy to use. I can go throughout the house and press the button and it works. Customer support answered right away.

5 years ago

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Verified Customer

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Donna

It gives me peace of mind. Anytime that I have done a "test" on the unit, Medical Guardian has always prompty responded.

5 years ago

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Verified Customer

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B. Jervis

Positive comments - Courteous, friendly, knowledgeable staff. Competitive pricing. Patience during set up. There are no negative comments.

5 years ago

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Verified Customer

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Karen M Johnson

No follow up when item was accidently unpluged. Did not realize it until a number of days later. , Med. G. should have followed up with a phone call to check out the problem. Phone call number is in the original paper work. POOR monitoring!

5 years ago

Reply from Medical Guardian

Hello Karen, thank you for your review. We appreciate your suggestion and valuable feedback. Thank you.

- The Medical Guardian Team

Mar. 6th, 2020

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Verified Customer

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Amanda Bemis

Battery life is only 6 hrs. Charger says red then when it turns green It should be changed. Mom can't go as far as we were told away from the base. haven't had to use it in an emergency yet so don't know how fast it's going to respond. activating the service took several times to call to get it right. We

5 years ago

Reply from Medical Guardian

Hello Amanda, thank you for your feedback. We were unable to locate your account with just your name. We would like a technician reach out and take a look at the battery for you. We're going to send you a private message to collect your personal account details. Thank you!

Mar. 3rd, 2020

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Verified Customer

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Kathleen

I like it because it gives me security I don't like it hanging around my neck all the time. The first time we tested it there was a delay getting through to the company so it took us a little time.

5 years ago

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Zora

It's small and all I have to do is push the button. I have it on if my daughter isn't here. They answer right away when I've tested it.

5 years ago

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Verified Customer

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Sylvia

It seems like it's a really good quality device. It's on my wrist and I can ignore it completely. It's a little pricey but that's ok.

5 years ago

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James Fountain, CO

It seems like the battery runs out sooner than 3 days. It needs to be recharged like every 2 days. It takes three and a half hours to fully charge up which is kinda slow. It would be nice if it lasted a little longer.

5 years ago

Reply from Medical Guardian

Hello James, thank you for your review! Although the device may last up to 3 days, we still recommend charging it every night - like a cell phone so you won't have to worry about it dying. We could definitely take a look into your device and see if there any issues. We'll send you a message to get your phone number to reach out to you. Thank you for choosing Medical Guardian!

Feb. 21st, 2020

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Kathy Bothell, WA

I'm not sure if my mother can push the button hard enough. It's hard for her. I felt that I should have been told about turning the sound of the unit up and I had to figure that out on my own by testing it.

5 years ago

Reply from Medical Guardian

Hello Kathy, thank you for your review! We appreciate your feedback.

Feb. 21st, 2020

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Chuck Carmel Valley, CA

I accidentally set it off getting out of the shower and got an immediate response. It seems to work fine. I'm quite happy to have it.

5 years ago

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Verified Customer

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George Olympia, WA

It was prompt when we did the test. What I like about the most is that it's just my daughter's peace of mind about what's happening to me.

5 years ago

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Verified Customer

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Linda Alexandria, LA

I like the insurance of the device and I like the fast response. I tested it when I accidentally pressed it and someone answered immediately.'

5 years ago

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Marianne Pontillo

Emergency response was quick. Regular customer service is absolutely awful. Call and hold for 12 minutes, then you find out you've reached an answering service. the answering service says that a Medical Guardian agent will call back "as soon as possible." On both occasions, they called back THE NEXT DAY!

5 years ago

Reply from Medical Guardian

Hello Marianne, thank you so much for your review. We are sorry that you were unable to get a hold of us and had to leave a message. Please know that you are valued customer and we are actively working to improve this customer experience. Please let us know if you have any further questions! You can also Live Chat us at or send us an email at . Thank you for being a Medical Guardian customer!

Jan. 22nd, 2020

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Steve

They are responsive and very helpful in the setup process. They also helped in choosing the best equipment and appropriate response plan.

5 years ago

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Donna

I tested it the first time I got it. So far it's been good. They called and checked on me and made sure everything was ok.

5 years ago

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Verified Customer

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2 Grand Rapids, MI

It doesn't answer the call within a reasonable time, it took five minutes for my first call and they didn't answer so I pushed it again and it took two more minutes before it rings. I was told they would send me another unit, which I never received.

5 years ago

Reply from Medical Guardian

Hello Annette, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Jan. 2nd, 2020