Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Gary Matychak

They are QUICK to respond. I''ve not needed them for an emergency but I have had a few button pushes on accident and they called me right back

6 years ago

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Verified Customer

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Arvid Wold

reliable, efficient, fast and good customer service and set-up of equipment. Responsive on test calls and staff interactions.

6 years ago

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Verified Customer

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Virginia Giles

The first month the base unit was the only one connected. The wrist one and the one that was wore around the neck were not connected. When they were connecting the items to their system the numbers were so small I had to use a magnify glass. I am 76 years old and I don't need this confusion. I have been checking every month to be sure it is connected. That is the only time I have any connection w/them. I pray that the problem is fixed.

6 years ago

Reply from Medical Guardian

Greetings Virginia, and thank you so much for your review! We are sorry to hear about your experience and will be sure to look into it. We take your feedback very seriously and appreciate you bringing this to our attention. Have a great day, and thank you again for your review!

Sep. 11th, 2019

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Verified Customer

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Kathryn Keck

It''s difficult to establish the connection for the unit to charge. It is easily knocked from the delicate touch required to keep the poles touching.

6 years ago

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Verified Customer

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Rebecca

Tanessa and Kay are extremely caring. They have been very patient with me. They have also educated me about my physical and mental state of being.

6 years ago

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Fred Sokol New Hyde Park, NY

The devices are made well but there only as good as the willingness of the person using it. In our case it''s not being used at all!

6 years ago

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Verified Customer

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Roger Albany, NY

I've tested it three times and I get excellent response times. It such a relief that it gives my relatives knowing that I'm going to be safe.

6 years ago

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Verified Customer

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Arlene Ubly, MI

The only thing I am tired of is the thing around my neck but I like I got it on my wrist and that I don't have to worry and can take care of myself.

6 years ago

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Billy New Braunfels, TX

It seems very expensive but they were very nice to me when I asked questions and very courteous and helpful. I wear it around my neck most all the time.

6 years ago

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Verified Customer

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Kay Excelsior, MN

Reliable and very easy, the people at medical guardian are very good with customer service and the device was easy to follow and set up.

6 years ago

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Verified Customer

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Anonymous Arlington, TX

The interaction I've had with the company has been very satisfactory. We don't have any complaints and are very satisfied thus far.

6 years ago

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Verified Customer

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Rennell

I'm still learning about it. It takes time to get to an operator. They know their job. I haven't had an emergency but it is useful.

6 years ago

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Verified Customer

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Wilton

The only thing we don't like it the fact that the charger device gets slightly moved and then it is not charging. We have to keep an eye on it. Everything works just fine.

6 years ago

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Verified Customer

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anonymous

I feel safe. It's easy to use. They answer right away and verify my identity and location. They're friendly and informative without being pushy.

6 years ago

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Verified Customer

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Shirley

I wish it was a little smaller. Other than that, it is fine. It works fine. They seem nice. I feel a lot safer now. I'm very pleased.

6 years ago

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Verified Customer

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Ronnie

I don't dislike anything except it is heavy around my neck. It seems to function properly, though I don't know about distances.

6 years ago

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Verified Customer

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Thomas

My dad needs it. It comes in handy. Thirty seconds and they are there. Everything went exactly like they told us it would.

6 years ago

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Verified Customer

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Rebecca

I like the security. They're doing everything they said they would do. They're understanding when I have a false alarm and they're always courteous.

6 years ago

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Verified Customer

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Anonymous

Wearing it around my neck, especially in the heat, is something I don't like. I called to see if they had a wrist carrying device and they said no. When I chare it, it flashed all the time, sometimes blue and sometimes red, and I don't know what it is doing. I just know I am unhappy with it.

6 years ago

Reply from Medical Guardian

Hello, thank you for your review! We're very sorry that you're unhappy with your current device. We'd like to give you a call and find out if there is another device that better suits your needs. We're going to send you a private message requesting your contact details and account-specific information so we can give you a call and discuss other options. Thank you!

Aug. 27th, 2019

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Verified Customer

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Linda Martinsville, VA

I fell in the kitchen and pressed the button and they called my daughter and son. The medics were there a few minutes later.

6 years ago

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Verified Customer

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Ronald Valencia, CA

It's easy and available for me. It's accessible. I tested it once and it worked perfectly well. We tested it once and we got a great response.

6 years ago

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Verified Customer

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Mark Lakeside, CA

It has two be charged every three days. It's awfully heavy hanging around your neck. I tested it once, we pushed the button and they called right away.

6 years ago

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Verified Customer

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Joy

The wrist device could be improved, I had a problem with it but it is very comfortable to wear the necklace. Medical Guardian is reputable company.

6 years ago

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Verified Customer

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Henry Geneva, IL

I like medical guardian just fine. I don't like that you have to carry around the GPS thing on the side and the fact that it runs down all the time but when I tested it, it worked.

6 years ago

Reply from Medical Guardian

Greetings and thanks for reaching out. We are sorry you found your experience to be less than satisfactory. If you'd like to discuss other product options that might be more comfortable for you or better suited to your needs then please reach out to us at 1-800-313-1191 and we'll happily discuss further with you. We appreciate you choosing us to help maintain your peace of mind with our medical alert services, and if there is anything else we can do to earn your 5-start satisfaction then please let us know. Thanks again for your review, and your feedback. Have a great day!

Mar. 26th, 2021

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Verified Customer

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Frank Santa Fe, NM

It is for my mother who is ninety two and I feel safe because she lives alone. She barely hit it and they contacted me immediately.

6 years ago

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Verified Customer

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Charlene Sharpsville, PA

A little bit annoying getting used too it being around my neck but otherwise it is comfortable. As far as I know it is working right.

6 years ago

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Verified Customer

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Christine Brookings, OR

It is wonderful, I highly recommended them. It is right there when I need them. I like everything about it. Everybody is so friendly and gracious.

6 years ago

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Verified Customer

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Cindy Carey

Works great and gives piece of mind. My aunt had previously fallen before she got medical guardian and was on floor all night.

6 years ago

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Verified Customer

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Patti

I wish there were other options like Medical Alert ....where there was a choice to wear a bracelet.. and there was a button on the side of tub ( ha e seen those commercials for Medical Alert

6 years ago

Reply from Medical Guardian

Good afternoon Patti, we do offer wall buttons and even voice activated buttons depending on the device that you have. We'd like to reach out to you to discuss these options with you. We're going to send you a private message to get your contact information. Thank you!

Aug. 15th, 2019

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Verified Customer

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Ruth Hunsinger

Because they have always been there when I needed them. Service quick and professional, and I satisfied with the responders.

6 years ago

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Verified Customer

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Catherine Halfon

Reliable. I can Press the button at any time and I will be able to speak to someone immediately if only to ask a question

6 years ago

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Verified Customer

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Marion Kubler

The hgiher level of service the fall risk pendant offers is far too sensative and would only be useful if a person was not active but only housebound.

6 years ago

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Melissa S. Yetter Middleburg, PA

Very simple to order and set up. Great reviews. First test only took 16 seconds for a response. Very professional and friendly company.

6 years ago

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Verified Customer

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Diane Mesa, AZ

When I have worked with customer service they have been good. I've been very pleased with my medical device. I do think that it is expensive though.

6 years ago

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Verified Customer

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N

It gives me reassurance that if anything were to happen I I could use it. I don't like the fact that it comes in the two parts and in order to speak into it I would need to go to the second part that is not on my arm.

6 years ago

Reply from Medical Guardian

N, thank you so much for your review! We are so happy you chose us to maintain your peace of mind and safety. If you would like to switch to one of our amazing all-in-one devices please give us a call at 1-800-313-1191 to discuss your options! Otherwise, we greatly appreciate your feedback and if there's anything else we can do to earn your 5-star review then please let us know! Thank you again, and have a great day!

Aug. 15th, 2019

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Ila Lancaster, CA

I feel safe having it. Sometimes when the person answers the device there is static on the line. I would recommend Medical Guardian to friends.

6 years ago

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Oral Calvert City, KY

I'm satisfied with it because it seems to be working and I haven't had any problems with it. I'll set it off accidentally if I drop but that's very good thing.

6 years ago

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Verified Customer

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Kathleen Westlake, OH

It's very comforting to know that it's there in case I do need it. I have the pendant and like that I can use it outside if I need to.

6 years ago

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Verified Customer

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Paul Bradenton, FL

The device is quick and dependable. I haven't had to use it yet but I set it off by accident one time and then luckily they stopped it before they got out here.

6 years ago

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Verified Customer

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Mary Mesquite, NV

I have tested it and it was johnny on the spot. Somebody answered right away. The response was so fast almost before it got done ringing somebody was on the other end.

6 years ago

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Roger Spring Hill, FL

The devices have testers on the wall and they have taken the plaster off right down to the very metal corned so I've got a lot of repairs to do on the house. We had to replace the main message center and it wasn't in very good shape. It took quite a bit of work to get it to work right. It took a while to find a technician that was qualified to do the job.

6 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Aug. 15th, 2019

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Verified Customer

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Dianna

I have the wrist device and the strap is made of something that hurts and I get a rash underneath it. I used the device when I fell and they were able to call for help.

6 years ago

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Verified Customer

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Lela

My mom had to use it one time and they did not call me or my brother first. Instead they called the ambulance and the ambulance they called was over twenty miles away, not the one that is five miles from the house.

6 years ago

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Steven

It's great because I've had a couple of incidents and they called right away. I like that they know right away that's somethings wrong and call.

6 years ago

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Ernestina Diamond Bar, CA

I have accidentally turned on or tested it and each time they called back right away. The customer service is personal and reliable.

6 years ago

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Zona Minneapolis, MN

I wish they would get a different rope fort or some sort of chain. It's so big and bulky that it sticks out under your clothes and just looks stupid. It gets dirty and I wish you could remove or whatever to wash it.

6 years ago

Reply from Medical Guardian

Thank you very much for your valuable feedback! We greatly appreciate your suggestions.

Aug. 15th, 2019

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Verified Customer

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Ken Fresno, CA

Their customer service is very prompt and nice. I have no problems with them. I would recommend it to friends because it is a lifesaver.

6 years ago

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Sharon

Customer service answered quickly and they answer any questions I have. I haven't had any problems understanding what they are saying.

6 years ago

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Verified Customer

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Ardythe

Their customer service is very considerate and just very good. I like the device because it is handy. I don't like it because it is super sensitive.

6 years ago

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Verified Customer

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John

It's good to know that it is there if you need it if some unforeseen thing happened. They call me back and readjust and that is nice.

6 years ago