Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Jeffrey Janesville, WI

Customer service answered our emergency calls in a timely manner. Customer service is really good about answering all of your questions.

5 years ago

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Verified Customer

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Robert Cleveland, OH

The device is too large, but the quality is very high. The first time I tested it, I wasn't able to get a hold of them. It seems that they really want to help the customer.

5 years ago

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Verified Customer

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Debra Wichita, KS

Customer service responded correctly. They took some time to answer the phone, but other than that the service was great.

5 years ago

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Verified Customer

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Kay-Ellen

My Active Guardian gives me peace of mind because it always knows where I am. Also the agent I spoke with explained everything very clearly.

5 years ago

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Verified Customer

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JeanMarie Parker

I feel safe leaving my mom and knowing that you respond to her needs immediately. Thank you for giving me piece of mind in this difficult time

5 years ago

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Verified Customer

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Sharon Blank

So far it has been a disaster. I paid for expeditited delivery which still is not here 9 days later. Then after reading the p aperwork that came with it and it said would not work on Voip, DSL or Broadband, I had to switch phone col because I have voip, now I am told that is not true, even though their paperwork says so. Now if I cancel the new phone co. it will cost me 100. I have not activated medical alert yet, because not sure If it want to do business with a company so disorganized and undependable.

5 years ago

Reply from Medical Guardian

Sharon, thank you for your review. We are currently investigating what occurred with that shipping issue you experienced and for the confusion surrounding the paperwork. We value your feedback and will look further into what occurred here. Have a great day!

Apr. 24th, 2019

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Verified Customer

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Frank Sidoti

They have a quick response time, I had an accident by pressing the call button by mistake, within one minute they answered. I said I was sorry, they took care of it.

5 years ago

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Verified Customer

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James Kilpatrick

I have tested my alarms, but have never had to use them. I hope that remains the case forever, but I like the security of knowing I should be well-protected.

5 years ago

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Verified Customer

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Mary Lou Crane

I really have not had to use it yet! Thank Goodness! But my interaction with them has be great. They are very Polite and friendly,

5 years ago

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Verified Customer

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Rosalene Whiteville, NC

We have been very pleased with it. It has been good when we test it, they reply no problem. They are prompt, courteous, and professional.

5 years ago

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Verified Customer

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Ora Panama City, FL

When my mom used it to go to the hospital, they didn't inform me. They called but didn't leave a message so I didn't find out she was in the hospital until the next day.

5 years ago

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Verified Customer

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Leo Stockton, CA

I tested the device once and everything worked fine. They're very supportive. They're very good one-on-one type of people.

5 years ago

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Verified Customer

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Cheryl Saltville, VA

It's convenient. We tested it and everything went very smoothly. They're always there if you need to make a call or anything like that.

5 years ago

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Verified Customer

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Janet Rudyard, MI

It's working really well actually. She hit the button on accident the other day and they actually showed up so it's definitely working good.

5 years ago

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Verified Customer

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Rosalie Mebane Okatie, SC

I like wearing the bracelet which gives me the time, temperature and the calendar, as well as the help button. The charging time is also quick.

5 years ago

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Verified Customer

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Sherri Chabino Norman, OK

Response time and they helped me get to correct hospital. They asked EMT if I could go to certain hospital before ambulance even arrived.

5 years ago

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Verified Customer

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Stephen

It's good to know someone is there anywhere you go. Your not restricted to your home, and care givers can find wandering loved ones!

5 years ago

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Verified Customer

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Delorice Saucier, MS

You are able to get support when you need it, and able to easily access them. Everything works very well when I test it.

5 years ago

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Verified Customer

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Barbara Brentwood, TN

The device is too sensitive. It has gone off on times when I wasn't in an emergency. The two times I have used it were both a mistake.

5 years ago

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Verified Customer

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Doris H West Fargo, ND

Medical Guardian will answer the phone day or night. The response time is very quick. I do wish that the device was half the size that it is right now.

5 years ago

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Verified Customer

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Lois M Bentonville, AR

Customer service was very helpful, and makes sure to answer all of your questions. The device doesn't look that nice on the outside of the clothing.

5 years ago

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Verified Customer

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Wayne Shelley, ID

Medical Guardian is an efficient company - they are keeping their word on what they said. I like having the confidence of knowing that I'm protected.

5 years ago

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Verified Customer

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Barbara Milford, NY

It is always very easy to get a hold of them and they are always accommodating. Everytime we have tested it, it has gone very smoothly.

5 years ago

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Verified Customer

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Anonymous West Palm Beach, FL

People at Medical Guardian are great. They are attentive and help me all the time. I like that they give you a choice of a necklace and wristband.

5 years ago

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Verified Customer

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Constance Palm Bay, FL

Medical Guardian is really attentive to any problems that you might have. They are very pleasant and I would recommend them to anyone.

5 years ago

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Verified Customer

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Anonymous Holland Patent, NY

The medical device is convenient. I have had very little contact with their customer service, but the contact I have had has been great.

5 years ago

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Verified Customer

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Marilyn And John F Gresham, OR

They were very clear and concise when they were getting us hooked up and activated. It is a great product for a good deal.

5 years ago

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Verified Customer

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S Poway, CA

Always there if you need them and they are very gracious. The wristband gets in the way of things so I use the necklace.

5 years ago

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Verified Customer

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San Waukegan, IL

The necklace is a very valuable tool for anyone at my age. It only takes the operator a couple of seconds to answer the phone and his voice was crystal clear and precise.

5 years ago

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Verified Customer

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Ellen Koloa, HI

Every dealing I have had with them has been positive. When I pressed the button accidentally, they answered immediately.

5 years ago

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Verified Customer

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George

Everybody was helpful and knowledgeable. I tested it a couple times and everything went well, I like everything about it.

5 years ago

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Verified Customer

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Carolyn

When I first tested the device, it did not work. But, they quickly sent me a new one and that one responded quickly when I tested it.

5 years ago

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Verified Customer

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Shirley

I always like to have a watch and now if something happens I can get medical help immediately. It worked well when I tested it.

5 years ago

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Verified Customer

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Mabel

We have tested it twice and it went well, we could understand each other. It works, it's a minute or so for somebody to answer.

5 years ago

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Verified Customer

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Virginia Cleveland, TN

Everything worked out just fine when I ordered it and looked it up. I didn't like the wrist band so I switched to the necklace so now I'm happy.

5 years ago

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Verified Customer

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Tom Searcy, AR

I feel like Medical Guardian has been alright except for being expensive. The base station has a few bright lights on it and I'm not crazy about that.

5 years ago

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Verified Customer

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Barbara N Akron, OH

I was able to install the unit and haven't had any problems since. We tested it and everything went through smoothly. It was really easy to install.

5 years ago

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Verified Customer

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Stephen

They got right back to me and they took care of me and I was very pleased. When we tested it, it was really easy and quick.

5 years ago

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Verified Customer

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Donna Lee

My mom fell and the response was quick. They let her know help was on the way while she was laying outside in the ground

5 years ago

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Verified Customer

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J St Louis, MO

I was very satisfied with the service that I got from Medical Guardian. The explanation of the service was very thorough and easy. The device is easy to use.

5 years ago

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Verified Customer

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Anonymous Floyds Knobs, IN

The coverage area for the service isn't exactly as prescribed in the literature. 4 out of the 5 times we used it, it worked.

5 years ago

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Verified Customer

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Joseph Cheyenne, WY

Medical Guardian has always been responsive to all of my calls. The watch that I have is not waterproof, and could use more features. The response time was reasonable.

5 years ago

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Verified Customer

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Deanne Valparaiso, IN

The service is a little expensive, but it has been very beneficial. Customer service was very helpful when I wanted to buy it.

5 years ago

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Verified Customer

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William Hendersonville, NC

Medical Guardian answered all of my questions. The device is easy to wear, and is very comfortable. The response time for a call is very fast.

5 years ago

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Verified Customer

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Lois Savannah, GA

Medical Guardian cares about your well being, and when customer service calls to respond to an alarm, they are very concerned with your health.

5 years ago

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Verified Customer

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Phyllis

I am able to relax with the service that Medical Guardian offers and we are happy with the amount that we are paying for it.

5 years ago

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Verified Customer

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Barbara

I am still new to the service, but I have tested the alarm, and customer service helped me work out any kinks that I had.

5 years ago

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Verified Customer

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Bruce Hasforth

I had problems getting the watch to work with the app from my phone and they stayed with the problem until it was resolved

5 years ago

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Verified Customer

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Susan

Clear instructions; pleasant, patient customer care during setup; very fast response when response/medical service neede.

5 years ago

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Verified Customer

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Kim Erskin I purchased for my mom

easy set-up, and i feel so relieved that when mom is alone and if she should fall and need medical help she can get help

5 years ago