Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Frances Drakes Branch, VA

I wear it around my neck everyday and if I have to go outside my house then I use the portable unit. I really like that option.

5 years ago

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Verified Customer

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Alberta

They helped answer all my questions and were great at explaining everything. It is very easy to use and is self-explanatory.

5 years ago

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Verified Customer

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Mittie Oak Grove, LA

They have helped me with everything and are very nice. The numbers are big and the speakers are loud enough. They are always very prompt.

5 years ago

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Verified Customer

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Richard Batavia, IL

The base unit didn't work so they sent me another one, and then the charger didn't work so they had to send me another one. It took a lot of time and phone calls to get fixed. The unit is too large.

5 years ago

Reply from Medical Guardian

Richard, thank you for the review. We apologize for the technical difficulties you experienced in getting your unit up and running. We hope that we have been able to resolve all of the technical issues you were experiencing. As to the size of the unit itself, we offer a variety of products to meet a variety of needs and may have a unit that better suits your needs. If you are interested in hearing more about other options that we offer, please reply to this message with your full name, address and phone number and we will have a member of our Customer Care team reach out to discuss additional device options with you. Thanks again for the feedback!

Jan. 30th, 2019

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Verified Customer

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Anonymous Tehama, CA

They are extremely knowledgeable and very helpful. I like how it is wireless and I don't need a landline. The response time is very quick.

5 years ago

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Verified Customer

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Bobby Midland, MI

I think the customer service was great for set up and there was a prompt response to questions. The device is comfortable and flexible.

5 years ago

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Verified Customer

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Petronilla Grand Rapids, MI

When I ordered it, the customer service went through everything with me and assured me that my mom would be taken care of.

5 years ago

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Verified Customer

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Barbara A Baxter Springs, KS

I've always gotten good results when I've had to call and talk to any of the representatives. The device is easy to use.

5 years ago

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Verified Customer

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Robert Flower Mound, TX

The only times we've contacted the customer service was to test the two devices and they were very helpful and cooperative.

5 years ago

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Verified Customer

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Patricia Fort Myers, FL

We really haven't had any need other than to check it to make sure it's working every month but everything has been fine.

5 years ago

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Verified Customer

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Anonymous Cheltenham, PA

We had a ton to do to set it up. They were very helpful and since we test it every month, they don't get upset so that's a plus.

5 years ago

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Verified Customer

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Margaret

The device is convenient and easy to use. My mother uses the lanyard and keeps it out of sight so not everybody has to see it.

5 years ago

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Verified Customer

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Dorothy

I have called the customer service and they've answered right away and answered my questions. The device doesn't seem to be cumbersome.

5 years ago

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Verified Customer

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Tom

Everything has been fine so far. My two year old grandson accidentally pushed the button and they responded very quickly.

5 years ago

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Verified Customer

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Charles

I'm satisfied. I chose them because they sounded like they had everything covered. I don't see anything wrong with their customer support.

5 years ago

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Verified Customer

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Verna Cedar Park, TX

They were easy to talk to. They always have an English accent that I can understand and my mother can understand and that was important.

5 years ago

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Verified Customer

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Michael Red Oak, TX

It is a reliable company and that gives me peace of mind. Every time I ask a question, they are always ready to help and answered it immediately.

5 years ago

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Verified Customer

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Mariah Waverly, VA

It's easy to use the instructions are very clear. It's reasonably priced though I think it might be more expensive than other medical alert systems.

5 years ago

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Verified Customer

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Wanda Norman, OK

I did some research and seems like the best one. I have had some trouble getting answers to a question from customer service.

5 years ago

Reply from Medical Guardian

Wanda, thank you for the review. We're happy that you're satisfied with your device overall. We apologize if you've had any difficulties getting questions answered by our Customer Care team. If any outstanding questions remain, please do not hesitate to reply directly to this message. Any information shared in your response will not be posted publically. Have a great day!

Jan. 29th, 2019

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Verified Customer

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Patricia Clairton, PA

I had to use it for my mom because she was having a hard time breathing. I'm glad we have it. Customer service is very prompt and knowledgeable.

5 years ago

Reply from Medical Guardian

Patricia, thank you for the review. We are happy that we were able to be of assistance with your mother when she needed help. Wishing you both the best.

Jan. 29th, 2019

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Verified Customer

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Helen Winder, GA

The response was very quick and they were very pleasant. They were helpful and patient. The device itself seems to be okay. It's a good value.

5 years ago

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Verified Customer

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Diane

I don't think I have the right plan; what I need is fall detection without having to carry this thing around with me to talk to. It is a pain in the neck, I don't like to carry it in pockets or purses. I don't think it is good support. When I called the woman was smart with me and hateful. When I asked her something she got defensive and was very unprofessional. I would never recommend them.

5 years ago

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Verified Customer

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Vernice Inver Grove Heights, MN

They are very willing to help and answer questions and my phone calls right away. I like that set up in easy and self explanatory.

5 years ago

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Verified Customer

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Ronald And Beverly Spicewood, TX

The customer service has answered all my questions that I had and I really haven't had to call him back with any issues. The device is simple to use.

5 years ago

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Verified Customer

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Marilyn Newport, OR

I've only set it off one time after I first got it and they immediately responded. I have the bracelet and I don't like it because it's too large and it doesn't stay fastened. It keeps coming open and falling off my arm.

5 years ago

Reply from Medical Guardian

Marilyn, thank you for the review. We're sorry that the bracelet you received doesn't seem to meet your needs. We do offer a variety of products and may have an emergency button that may work better for you. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch about additional product options that are available to you. Thanks for the feedback!

Jan. 25th, 2019

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Verified Customer

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Shirley Walnut Creek, CA

When I called to talk to them about the system they were extremely helpful and answered all of my questions. They were just extremely helpful.

5 years ago

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Verified Customer

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Earline Athens, AL

The support just walked you through it step by step. They were the nicest, kindest people with my mother being elderly to help do the test monthly.

5 years ago

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Verified Customer

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Doris Red Lion, PA

I like how the service has a necklace and bracelet. They did a great job at explaining the set up. The thing that sold me was how it had GPS on it.

5 years ago

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Verified Customer

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Anonymous Albuquerque, NM

Customer service has been the most helpful and respectful when I was purchasing the unit. I was very appreciative of the way I was treated.

5 years ago

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Verified Customer

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Anonymous Morganza, LA

Customer service has a prompt response, and they are patient and understanding. We are 100% satisfied with Medical Guardian.

5 years ago

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Verified Customer

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Jim Brooklyn, NY

5 years ago

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Verified Customer

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Anonymous Corpus Christi, TX

I have always received courteous service from Medical Guardian. We haven't experienced any problems with them since we signed up.

5 years ago

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Verified Customer

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Antoinette

Customer service is very friendly and knowledgeable. I like how it includes GPS and the ability to wear it on your wrist.

5 years ago

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Verified Customer

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Gladys Dalton, OH

I am glad it is there if I need it. They have already called us to check up and make sure everything is working properly.

5 years ago

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Verified Customer

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Jerry Sioux City, IA

I had no problems with it during the initial test. All of the workers are very courteous. I have had no problems with them at all.

5 years ago

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Verified Customer

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Roland E. Holland

Because the system is as advertised. The sense of security I feel, as well as that of my family members makes for great satisfaction.

5 years ago

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Verified Customer

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Gail Znachko

Have had no special need so really don't know how good they are! Was disappointed to find there was an additional fee for picking up on a fall when incapable of pushing button. Was more than disappointed, was mad.

5 years ago

Reply from Medical Guardian

Gail, thank you for the feedback. We're happy that you have not had to make use of our services as of yet, but hope that our device gives you additional peace of mind as you go throughout your day. With regards to the additional fee for fall detection, we apologize if that was not clear when you initially ordered your system. This information has been shared with the manager of the Life Safety Consultant you initially spoke with to ensure that other customers don't have a similar experience. Please do not hesitate to reach back out, you can reply directly to this message, if you have any other questions or concerns.

Jan. 23rd, 2019

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Verified Customer

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Sharron Turnage-Smith

The product did exactly what they said it what do but thankfully I haven't needed to utilize the service for what it was intended for.

5 years ago

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Verified Customer

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Anonymous Big Bend, WI

This had the kind of options that were appropriate for our needs. My mother wears the wrist band and she can easily use it.

5 years ago

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Verified Customer

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Barbara Sheboygan, WI

I can tell by the lights on the device that it's always working properly. They've been extremely helpful anytime I have needed them.

5 years ago

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Verified Customer

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Anonymous Los Angeles, CA

They check up on you if you need a battery change or anything. It is a very convenient product. It will get you help faster than dialing 911.

5 years ago

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Verified Customer

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Anonymous Washington, DC

The people I have talked to were very positive. They explained everything to me. It was in my best interest to get it because I live alone.

5 years ago

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Verified Customer

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Carol Kent, OH

It is satisfying knowing that help is always available if I need it. I wear the bracelet every day, even in the shower. It is very comfortable.

5 years ago

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Roberta Champaign, IL

I put it on first thing in the morning and the portable device in my purse whenever I go out. I feel very secure with it.'

5 years ago

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Verified Customer

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Henry Westwego, LA

I have nothing bad to say. They are very alert and always have someone to answer the phone all the time. I like the bracelet.'

5 years ago

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Verified Customer

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James I Philpot, KY

The installation went fine and they delivered as promised. It is good quality. They did everything they promised they would do.

5 years ago

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Verified Customer

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Martha E Newnan, GA

They are very good about answering calls. The alert system is very good and it is a great product for older people like me.

5 years ago

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Verified Customer

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Starr Humboldt, TN

It is with me all the time because I do fall a lot. I can tell they care because they are always concerned when they call.

5 years ago

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Verified Customer

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Paul Paris, AR

When the unit arrived, I called the phone number I got very courteous and informative answers. It is well made and is very convenient.

5 years ago

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Verified Customer

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Natale

It had gone off a couple of times accidentally and everything was good. They called back and contacted me and everything.

5 years ago