Name: Medical Guardian
Rating: 4.1

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Verified Customer

star star star star star

John and vivian Kauzer

Feel great about the dependability of the service. Called a couple times for choking and also accidentally with great response.

5 years ago

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Verified Customer

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Kim Erskin I purchased for my mom

easy set-up, and i feel so relieved that when mom is alone and if she should fall and need medical help she can get help

5 years ago

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Verified Customer

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Karen Hoge Medina, OH

Professional, prompt and courteous service. Very knowledgeable and said when they didn't have the answer but found it and called or emailed me back.

5 years ago

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Verified Customer

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Tony Carlton, Martha's oldest son Harper, KS

Great customer service and a very good Product as the service was used a number of times and the response time was excellent

5 years ago

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Verified Customer

star star star star star

Anonymous

When I push the alert button, customer service comes on the other line pretty quickly. This device is very good for someone with medical issues.

5 years ago

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Verified Customer

star star star star star

Rose

Medical Guardian is always there when you need them. As long as I have the device around my neck, they can help me in an emergency.

5 years ago

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Verified Customer

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John

The limit to my device is only 600 ft. Besides that, customer service has been very good about being efficient and helping me solve my problems.

5 years ago

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Verified Customer

star star star star star

Robert

The device doesn't get in the way. It is very easy and simple to use. I have been in good contact with the company. They are always willing to help.

5 years ago

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Verified Customer

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Janet

Medical Guardian is always there to check up on the customer. Whenever I test the device, they are always quick to respond.

5 years ago

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Verified Customer

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Joyce

I like the options of using both the bracelet and the pendant. I haven't had any negative experiences with Medical Guardian.

5 years ago

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Verified Customer

star star star star star

Sallie

Medical Guardian is very professional and knowledgeable. They helped my mother within 8 minutes of her pressing the alert.

5 years ago

Reply from Medical Guardian

Sallie, thank you for the review. We're happy we were able to offer assistance your mother when she needed it. We hope that she is doing well. Have a great day!

Feb. 28th, 2019

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Verified Customer

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Janine

Even if I accidentally hit the wrong button, customer service will come on and ask if I am doing alright. This service is very convenient.

5 years ago

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Verified Customer

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Anonymous

They explained to me very clearly as to what they covered and what I could expect. The device is very comfortable on me as I go about my day.

5 years ago

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Verified Customer

star star star star star

Dixie

The device is very reliable and reasonable as far as the price goes. Everybody at Medical Guardian is very professional.

5 years ago

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Verified Customer

star star star star star

Joseph Morell

Anytime we've tested it, it was very reliable. Everything is easy to understand and easy to do. It's something a 91-year-old person can understand.

5 years ago

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Verified Customer

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Suzy Welch

They overcharged me a couple times and it was really inconvenient for me. They do not take care of their finances well. They don't call back right away, and I have to call several times to get a question answered.

5 years ago

Reply from Medical Guardian

Suzy, thank you for the review. We appologize for the billing issues, but hopefully, we have been able to get those resolved for you. We also hope that all your questions have been answered. If you still have any questions, billing issues or anything else that needs resolution, don't hesitate to reply directly to this message. Have a great day!

Feb. 28th, 2019

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Verified Customer

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Louise Ayscue

My mother can operate it easily, she just puts it on her wrist and it's easy to access. The response is very quick when we test it.

5 years ago

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Verified Customer

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Kathryn Ramsey Uniontown, OH

All I have to do is call in once a month and check on it to make sure everything is working properly. They give you a necklace and a bracelet.

5 years ago

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Verified Customer

star star star star star

John Ellesson American Falls, ID

If something happens, it has GPS so no matter when I'm at I will be found. Every time I call for a test it seems to work.

5 years ago

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Verified Customer

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Eleanor Morris Butler, PA

So far, we've only used the support to set everything up and they were wonderful. I like that my mom can still go outside and do gardening with it.

5 years ago

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Verified Customer

star star star star star

Erika Dunlap Detroit, MI

I saw a commercial on TV and decided to get this. I haven't had to use it yet, but I think it's good. They are very accurate if I call them.

5 years ago

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Verified Customer

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Sophie

Quick response when I test the device. Haven't had any issues so far but it is reassuring to know someone is there when I need help.

5 years ago

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Verified Customer

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Anonymous

I figured out that they had my address wrong when I tested the device. They were very helpful and changed it for me. It is very easy to use.

5 years ago

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Verified Customer

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Doy Imogene Edmondson Berryville, AR

I wear the bracelet all the time and it is very handy. Everyone I have spoken to has been able to help me and they answer right away.

5 years ago

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Verified Customer

star star star star_border star_border

Pandea Smith Peabody, KS

There was more sales pressure than I feel is appropriate AND even though I specifically indicated do NOT put this account on automatic payment it was done anyway! Why is there no way to answer N/A to the questions below?

5 years ago

Reply from Medical Guardian

Pandea, thank you for your review. We apologize for the confusion surrounding payment options on your mother's account. We will be in touch shortly to resolve this issue for you. Have a great day!

Feb. 21st, 2019

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Verified Customer

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Ruth Sun Prairie, WI

The device is comfortable and its nice to be able to use it in the shower. Having Medical Guardian has taken my fears away.

5 years ago

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Verified Customer

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Marie White Haven, PA

The devices are both easy to use and easy to hide. Customer service has always been very responsive and helpful when I've talked with them.

5 years ago

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Verified Customer

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Marion Lawrenceville, GA

When I have power outages, the device doesn't work since it is connected to the landline. The service has good value for its money.

5 years ago

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Verified Customer

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Deborah

I received the device in the mail without any instructions on how to use it. I am pleased with the device though, I haven't had any problems with operating it.

5 years ago

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Verified Customer

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Fern Midland, TX

Customer service is very patient with me. The set up and service is fairly easy to use. Medical Guardian has been very helpful.

5 years ago

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Verified Customer

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Charles Kennewick, WA

The device is easy to wear. I always get a good response when I check in with them. I feel that Medical Guardian is very trustworthy.

5 years ago

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Verified Customer

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Elizabeth Barding

The watch is small and you can wear it in the shower. It has allowed me to continue to live my life without having to worry as much.

5 years ago

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Verified Customer

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Gazela Bell

I like Medical Guardian because they are always there for me and they care. I like that it's a watch so you don't really realize it's a device.

5 years ago

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Verified Customer

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Emily Bibey

The saleswoman at the beginning was absolutely wonderful. She had a bubbly personaluty and was very friendly. She walked us through everything.

5 years ago

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Verified Customer

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Donald Bush

The people at Medical Guardian are concientious of me. The device has a great feature where a 'speaker tells you that the battery is low.

5 years ago

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Verified Customer

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Anonymous

A great feature is that the main device doesn't have to be connected to my land line. The device is easy to use and I can carry it in my purse.

5 years ago

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Verified Customer

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Samuel And Patricia Williams

I thought the setup was going to be very difficult, but it was very simple. They explained everything to me and were very helpful.

5 years ago

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Verified Customer

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Ellen Grants Pass, OR

The medical alert device is important if you are down and need help, it is just a button away. They were very helpful getting it set up.

5 years ago

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Verified Customer

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Charles House Kingman, AZ

It's GPS operated and has a watch type with the button on it. I carry the bigger unit on my side, but this seems to fit my needs more.

5 years ago

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Verified Customer

star star star star_border star_border

Jose Magana Soledad, CA

The watch is kind of expensive. Later, we found a less expensive watch, but it was too late. The set up took a lot of time, I had to answer a lot of questions and try to decide how to do it.

5 years ago

Reply from Medical Guardian

Jose, thank you for the review. While our products are not the cheapest available, we believe they offer excellent value for the money. We are here to answer any questions you may have about your new device. Feel free to reply directly to this message with any additional questions or concerns you may have. We hope you have a lovely weekend!

Feb. 15th, 2019

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Verified Customer

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James G Rodgers Pittsburgh, PA

Whenever I call to test the alarm I get an immediate response. I'm not happy with the battery life, I think they should have a better battery.

5 years ago

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Verified Customer

star star star star star

Ramon Torres Jr Elsa, TX

I have fallen in the past and I couldn't get up so I pressed the button and people were at my home within a couple of minutes.

5 years ago

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Verified Customer

star star star star star

Christine Rognsvoog Green Bay, WI

I like how I can take it with me when I travel. They always check up on me and make sure that I am alright. It is easy to wear.

5 years ago

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Verified Customer

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Patrick Watts Powder Springs, GA

The customer support people are easy to talk to, nice, and courteous. They called me when they detected my device had no power so that was nice.

5 years ago

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Verified Customer

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Rhonda Reno, NV

It is handy, she's got it around her neck and it is on twenty four hours a day. It seems to be good quality. Set up was excellent.

5 years ago

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Verified Customer

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Noreen Phoenix, AZ

It was recommended by our care giver. So far it is a good company. We test it every month and they always take care if we have problems.

5 years ago

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Verified Customer

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Tracy Cocrane (for Donna Howard)

They've never let me down! Have needed them for two emergencies and they were understanding when I accidentally pushed the button. Very professional.

5 years ago

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Verified Customer

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June Land

I reached our to their customer support several times and never recurved a response. Wanted verification on the active unit charging as the manual states to charge every 5 days but a representative told my Mom every day.

5 years ago

Reply from Medical Guardian

June, thank you for your review. We're sorry that you experienced difficulties when attempting to speak with our team. Based on what you're saying here, it sounds like you have our Active Guardian. While it does have a multi-day battery life of up to five days, we recommend that all our units be charged daily to ensure that your unit always has enough charge to get through the day. We can definitely discuss this issue further with you and answer any other questions you may have. If you want us to reach out directly, please reply with your mother's name, address and phone number as well as a contact number for you if you want us to reach out directly to you. Any information shared in your response will not be posted publically. Thanks again for reaching out!

Feb. 5th, 2019

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Verified Customer

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Rosemary Tucson, AZ

Customer service was very patient and courteous when dealing with me. I know that they will answer the phone right away and help me.

5 years ago

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Verified Customer

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Lois Savannah, GA

The customer service rep who was telling me about the program was very professional and knowledgeable. I really approve of the customer service.

5 years ago