Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Roger Spring Hill, FL

The devices have testers on the wall and they have taken the plaster off right down to the very metal corned so I've got a lot of repairs to do on the house. We had to replace the main message center and it wasn't in very good shape. It took quite a bit of work to get it to work right. It took a while to find a technician that was qualified to do the job.

5 years ago

Reply from Medical Guardian

Thank you for the review! We are sorry you felt your experience was less than satisfactory. We take your feedback very seriously, and will be sure to review your experience. Thank you again for your review, and have a great day!

Aug. 15th, 2019

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Verified Customer

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Dianna

I have the wrist device and the strap is made of something that hurts and I get a rash underneath it. I used the device when I fell and they were able to call for help.

5 years ago

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Verified Customer

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Lela

My mom had to use it one time and they did not call me or my brother first. Instead they called the ambulance and the ambulance they called was over twenty miles away, not the one that is five miles from the house.

5 years ago

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Verified Customer

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Steven

It's great because I've had a couple of incidents and they called right away. I like that they know right away that's somethings wrong and call.

5 years ago

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Verified Customer

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Ernestina Diamond Bar, CA

I have accidentally turned on or tested it and each time they called back right away. The customer service is personal and reliable.

5 years ago

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Ken Fresno, CA

Their customer service is very prompt and nice. I have no problems with them. I would recommend it to friends because it is a lifesaver.

5 years ago

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Verified Customer

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Zona Minneapolis, MN

I wish they would get a different rope fort or some sort of chain. It's so big and bulky that it sticks out under your clothes and just looks stupid. It gets dirty and I wish you could remove or whatever to wash it.

5 years ago

Reply from Medical Guardian

Thank you very much for your valuable feedback! We greatly appreciate your suggestions.

Aug. 15th, 2019

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Verified Customer

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Sharon

Customer service answered quickly and they answer any questions I have. I haven't had any problems understanding what they are saying.

5 years ago

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Verified Customer

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Ardythe

Their customer service is very considerate and just very good. I like the device because it is handy. I don't like it because it is super sensitive.

5 years ago

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Verified Customer

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John

It's good to know that it is there if you need it if some unforeseen thing happened. They call me back and readjust and that is nice.

5 years ago

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Verified Customer

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Anonymous

The band back broke right away when I put it around my wrist but other than that I have had no problems with it. I set if off by mistake one time on a plane and they tracked me down.

5 years ago

Reply from Medical Guardian

Thank you so much for your review! If you have not already, please give us a call at 1-800-313-1191 and we would gladly assist and getting a replacement for you! We are glad we were able to get to you even though it was a nonemergency! Thank you for trusting us with your safety and peace of mind. Thanks again for your review, and have a great day!

Aug. 15th, 2019

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Verified Customer

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James

All the experiences I have had with Medical Guardian have been good. When I call them, they answer me and give me some help.

5 years ago

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Verified Customer

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George

It's easy to use and I like that. I would like it if I didn't have to charge it so often but I am getting along just fine.

5 years ago

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Verified Customer

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Frank

The biggest problem is accidentally triggering it, I don't know how to wear it properly to avoid triggering it. The device is difficult to wear around my neck, it is not very comfortable.

5 years ago

Reply from Medical Guardian

Frank, thank you so much for your review! We are sorry to hear that you are not comfortable wearing your device! If you would like to switch to a different product of ours that you would find more comfortable then please give us a call to discuss our wide variety of medical alert system options at 1-800-313-1191. Thank you again for your review, and have a great day!

Aug. 15th, 2019

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Verified Customer

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Peggy Barstow, CA

I like knowing that if something happens to me, I can get help right away. When we tested it seemed like it took a long time for them to answer.

5 years ago

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Verified Customer

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Donna Lady Lake, FL

I used it once and they answered and called someone. I like knowing that I can call somebody if I fall. I am very likely to recommend it to a friend.

5 years ago

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Verified Customer

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Anonymous

You touch it and it goes off and they're very kind and understanding. Somebody is there and ready to help us and it is very efficient.

5 years ago

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Verified Customer

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Anonymous Pullman, WA

I haven't had any problems with it going off when I didn't fall or anything like that. Somebody called me when I hadn't fallen or something in the first three months and I said I was alright.

5 years ago

Reply from Medical Guardian

Thank you so much for your review! With fall detection there can occasionally be a false alarm, but we are glad that everything was okay! Thank you for trusting us with your peace of mind for your medical alert system needs. If there is anything we can do to earn a 5-star review then please let us know. Thank you again for your review, and have a great day!

Aug. 15th, 2019

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Verified Customer

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Dagmar Swartz Creek, MI

The medical device is very effective and efficient. I have used it on three occasions when I fall and could not get up and it was very prompt. I am highly satisfied.

5 years ago

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Verified Customer

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Betty Harrison, OH

I like that I know it is there for security if I need it. I used it at night for them to get someone to come to my home and get me up.

5 years ago

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Verified Customer

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Ginny

I like there there is some emergency back up. We've only had it about three weeks or so and it's been tested twice and works fine.

5 years ago

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Verified Customer

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Beatrice New Orleans, LA

When I tested it, they answered every problem. They come on and they're very concerned about my well being. I'm totally satisfied with it.

5 years ago

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Verified Customer

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Anonymous

Someone called my phone left a message with a positive blood result when I called them back they said it never came in. I was upset and they put me on hold. Another women picked up and all of a sudden they found my blood test. Seems somewhat unorganized

5 years ago

Reply from Medical Guardian

Hello! We think you may have us confused with a different company. We are a medical alert company and do not deal with anything involving blood! Thank you!

Jul. 9th, 2019

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Verified Customer

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Kandace Affa

So far so good haven''t really used it yet, set up was easy testing was easy, my dog pushed the button and they came on in seconds told them I was okay and disregard.

5 years ago

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Verified Customer

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Susan M. Jennings

Due to living alone can be scary, now I feel very safe with it. I don''t worry about walking the dog out of phone range.

5 years ago

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Verified Customer

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Heidi McKnight POA for Mother, Patsy W Barbree (customer)

Ease of ordering, knowledgeable about all products, ease of use for elderly where some may or may not remember what is told to them.

5 years ago

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Verified Customer

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Steve forward

Can t rate because have not used don't even know if works do you even have all lnfo you need on who to call . Got phone call a while back that the contract was not signed and I called back and did not get answer.

5 years ago

Reply from Medical Guardian

Hello Steve, we'd be happy to give you a call to help you activate your device. We will send you a private message to get your contact information to look into the matter further for you. Additionally, you can reach out to us via Live Chat at , email us at , or call us at (800) 313-1191. Thank you.

Jun. 27th, 2019

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Verified Customer

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Melissa Shelby Varnum

The tools provided to keep my elderly Dad safe, the professional and courteous customer service, the promptness of response when a piece was faulty.

5 years ago

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Verified Customer

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Patricia D''Angelo

It is very easy to use. The necklace and bracelet are very comfortable. I use the bracelet in the shower,, all plastic .

5 years ago

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Verified Customer

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Anonymous Gallatin, TN

I like the bracelet that comes with it. It's small and I can keep it plugged in if necessary. I have tested it and it worked well.

5 years ago

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Verified Customer

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Norbert Fairfield, OH

Medical Guardian is excellent. I haven't had any problems at all. There's been a couple mistakes. For some reason I've pushed the button by mistake.

5 years ago

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Verified Customer

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ROC Glendora, CA

It is always with me and I like that. It is convenient and I just have to charge it every night and that is fine with me schedule so I don't have any problems with it.

5 years ago

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Verified Customer

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Anonymous Jackson, KY

The wristband is bulky and I don't use it much, I use the necklace thing and since I am short, it is a bit long for me. I am very pleased with their customer support.

5 years ago

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Verified Customer

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Mary Houston, TX

I have to necklace but I should have gotten the bracelet because the necklace is in the way of my work but other than that the device is alright.

5 years ago

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Verified Customer

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Mary Abilene, TX

The best part is if I fall or something happens, I am secure. I am never without it. It is worth every penny. Medical Guardian answers immediately.

5 years ago

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Verified Customer

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Anonymous Chatsworth, CA

They do what they say they are going to do. The device is quite good. I have accidentally tripped it twice and they were very polite about it. I am pleased.

5 years ago

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Verified Customer

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Anonymous

It is fine. I have worn another device for almost eleven years and I don't see any differences. My daughter and I are very pleased with it.

5 years ago

Reply from Medical Guardian

Hello Anonymous! We don't know who you are BUT we're happy that you and your daughter are pleased with our device. Thank you!

Jun. 19th, 2019

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Verified Customer

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Anita

Customer service answered all my questions with no static. The first time we tested it, they immediately picked up. It is very convenient.

5 years ago

Reply from Medical Guardian

Hi Anita, we're happy you got a quick response! Thank you so much for being a valuable Medical Guardian customer. Let us know if you need anything!

Jun. 19th, 2019

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Verified Customer

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Stephen

I spend a lot of time alone in my apartment so I am glad I have a system installed. It is easy to install and good to have around.

5 years ago

Reply from Medical Guardian

Hi Stephen! We're glad you have a little peace of mind in your apartment! If you need help, we're just a button press away. If you need anything, please let us know! Thank you so much.

Jun. 19th, 2019

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Verified Customer

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Gail

I know I am safe wearing it around my neck. I feel a lot more confident of myself that I have something to back me up if I have problems.

5 years ago

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Verified Customer

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Catherine

They answer the phone quickly. When we tested it the first time, everything worked properly and it is was in good condition. We had no trouble setting it up.

5 years ago

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Verified Customer

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Debra

Everybody was helpful and polite in customer support. I have tested it and used it when I fell and I like everything about it.

5 years ago

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Verified Customer

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Robert Boca Raton, FL

What I dislike is having to take the bigger piece outside when I am out of the apartment but other than that everything else is very good.

5 years ago

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Verified Customer

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Sandra Reedsport, OR

The price was right. I like that it is easy to fold up but I would like it to be a little taller. I use I all the time because I have a hard time walking.

5 years ago

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Verified Customer

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Peggy Elkhart, IN

When I am alone, I feel safe. I've never had one before but when I accidentally press it, it works whether I am outside on somewhere else.

5 years ago

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Verified Customer

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Charles Tehama, CA

It works great and I am glad I have it in case of an emergency. The one I have, you have to be within yelling range of the unit.

5 years ago

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Verified Customer

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5 Blue Grass, IA

I like the convenience. The quality is pretty good. Their service is very good because they were very helpful and answered a lot of our questions.

5 years ago

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5 Houston, TX

It's very efficient but I don't like the fact when I had to use it, it took more than five to ten seconds for somebody to call me.

5 years ago

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Verified Customer

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5 Myrtle Beach, SC

It doesn't have to be charged everyday which is something I like. When I used it they were very quick in answering and help me.

5 years ago

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Verified Customer

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5 Painted Post, NY

I wish it was a little lighter to wear on the neck. They are very friendly and did a lot to help me. I already have recommended one to a friend.

5 years ago