Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Sylvia

It seems like it's a really good quality device. It's on my wrist and I can ignore it completely. It's a little pricey but that's ok.

4 years ago

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Verified Customer

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James Fountain, CO

It seems like the battery runs out sooner than 3 days. It needs to be recharged like every 2 days. It takes three and a half hours to fully charge up which is kinda slow. It would be nice if it lasted a little longer.

4 years ago

Reply from Medical Guardian

Hello James, thank you for your review! Although the device may last up to 3 days, we still recommend charging it every night - like a cell phone so you won't have to worry about it dying. We could definitely take a look into your device and see if there any issues. We'll send you a message to get your phone number to reach out to you. Thank you for choosing Medical Guardian!

Feb. 21st, 2020

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Verified Customer

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Kathy Bothell, WA

I'm not sure if my mother can push the button hard enough. It's hard for her. I felt that I should have been told about turning the sound of the unit up and I had to figure that out on my own by testing it.

4 years ago

Reply from Medical Guardian

Hello Kathy, thank you for your review! We appreciate your feedback.

Feb. 21st, 2020

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Verified Customer

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Chuck Carmel Valley, CA

I accidentally set it off getting out of the shower and got an immediate response. It seems to work fine. I'm quite happy to have it.

4 years ago

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Verified Customer

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George Olympia, WA

It was prompt when we did the test. What I like about the most is that it's just my daughter's peace of mind about what's happening to me.

4 years ago

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Verified Customer

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Linda Alexandria, LA

I like the insurance of the device and I like the fast response. I tested it when I accidentally pressed it and someone answered immediately.'

4 years ago

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Verified Customer

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Marianne Pontillo

Emergency response was quick. Regular customer service is absolutely awful. Call and hold for 12 minutes, then you find out you've reached an answering service. the answering service says that a Medical Guardian agent will call back "as soon as possible." On both occasions, they called back THE NEXT DAY!

4 years ago

Reply from Medical Guardian

Hello Marianne, thank you so much for your review. We are sorry that you were unable to get a hold of us and had to leave a message. Please know that you are valued customer and we are actively working to improve this customer experience. Please let us know if you have any further questions! You can also Live Chat us at or send us an email at . Thank you for being a Medical Guardian customer!

Jan. 22nd, 2020

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Verified Customer

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Steve

They are responsive and very helpful in the setup process. They also helped in choosing the best equipment and appropriate response plan.

4 years ago

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Verified Customer

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Donna

I tested it the first time I got it. So far it's been good. They called and checked on me and made sure everything was ok.

4 years ago

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Verified Customer

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5 Burlington, WA

I like that it works. I had the charger replaced ad the new charger works fine and they also sent me a new bracelet. The service is very good.

4 years ago

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Verified Customer

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2 Grand Rapids, MI

It doesn't answer the call within a reasonable time, it took five minutes for my first call and they didn't answer so I pushed it again and it took two more minutes before it rings. I was told they would send me another unit, which I never received.

4 years ago

Reply from Medical Guardian

Hello Annette, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Jan. 2nd, 2020

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5 Santa Maria, CA

Someone is right there if I need it and trying to hear and understand. They are there when I need them. It's a really good price.

4 years ago

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Verified Customer

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3 Carmichael, CA

They always answer and the buttons seem to work well. The only issue is you have to be within a certain distance, if you're too far away you can't hear what they say so that is tricky.

4 years ago

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anonymous

I wear it all the time in the house. It's very simple and functional. I tested it when I first got it. The response was very rapid.

4 years ago

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Verified Customer

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Bernice

I like the system but the product is so poorly designed and very flimsy. It broke and I can see why you want insurance on the product. I'm extremely disappointed in the quality of the product because it guarantees it's going to break again and I've had it for such a short time.

4 years ago

Reply from Medical Guardian

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue and reach out to you. Thank you!

Dec. 30th, 2019

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Verified Customer

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anonymous

If anything happens I can call for help immediately. The person on line was extremely professional and I just appreciate how the test was handled.

4 years ago

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Verified Customer

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anonymous West Chester, OH

It works - that's what I know. And I can live my normal life. When we tried it, it worked beautifully, so they know where I am.

4 years ago

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Verified Customer

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Max Council Bluffs, IA

I dislike the charging unit. The lights aren't consistent. This morning I had a flashing light after it had been charged for 9 hours. The rest of it seems to be fine.

4 years ago

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Verified Customer

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Ricky Oak Grove, MO

I don't like having to take the box with me everywhere I go because I forget it frequently. When I do the test everything seems fine. The lady was very nice and very pleasant.

4 years ago

Reply from Medical Guardian

Thank you very much for your review Ricky! We also offer all-in-one devices that can either be worn around your neck or on your risk. You'll have this on you at all times essentially, so you won't need to take the speaker with you. If this is something you'd be interested in, please give us a call at (800) 313-1191. Thank you and have a great day!

Dec. 30th, 2019

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Gaynelle Poth, TX

It's kind of heavy around my neck, but it's hand to have. Medical Guardian helped us when we first got it - they set it up and showed us exactly how to use it.

4 years ago

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Verified Customer

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Janet

This device saved my life when I fell. Had it not been for having this I probably wouldn't have been found until it was to late.

4 years ago

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Kathryn Carrollton, GA

Medical guardian is very good. I have had no problems with the device and when we did the test, the operator came on and it was fine. I feel secure.

4 years ago

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Verified Customer

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Rita Vanderbilt, MI

It's comfortable to wear, I'm just using the necklace. Even when sleeping, it is comfortable. Everything seems easy to do. I think it is excellent.

4 years ago

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Verified Customer

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Josephine Anelli Syracuse, NY

I've been using the Medical Guardian for over a month, easy to use and lightweight. Customer service very helpful witjh questions I've had so far.

4 years ago

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N Fortuna, CA

It seemed easy to set up. It's waterproof. The battery seems to last long. So far I've only used it accidentally and they responded quickly.

4 years ago

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Verified Customer

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Gilbert Urbana, OH

Water doesn't bother it. It's real good for me I can use it anytime I want. The only thing I don't like is it's kind of big and heavy.

4 years ago

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Verified Customer

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Helga Portland, OR

The signal is weak in my duplex so I've had to find a hotspot where it works. I was given a bracelet and a pendant and the pendant didn't work so I had to send it back for another. Their customer support is very good.

4 years ago

Reply from Medical Guardian

Thank you very much for your review, Helga. If there is anything else we can assist you with please let us know. Thank you for choosing Medical Guardian!

Nov. 27th, 2019

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D Melbourne, FL

Three weeks ago I fell down getting out of the car and couldn't get up. They called the fire department to come help me and pick me up.

4 years ago

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Alan Rochester, NY

I don't like the short life of the battery but the device is convenient. They are always polite, always there, always answer immediately.

4 years ago

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Verified Customer

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Gayle

Prompt response and courteous. Small and comfortable. HOWEVER, I think their phone number needs to show up as Medical Guardian!

4 years ago

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Verified Customer

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Diane Kirkland

They gave excellent service when we were looking into this type of monitoring for my dad. Haven't used them yet for anything but the setup was good.

4 years ago

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Peggy Rothschild

So far, without any emergency, they have responded to all my inquiries and equipment tests in a timely and pleasant way.

5 years ago

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Verified Customer

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Jacki Filiault

Set up easy; after just 1 month, watch broke. Customer service said my call would be returned in 24-48 hours. After over 48 hours, I had to call them back. Lindsey very helpful.

5 years ago

Reply from Medical Guardian

Thank you for your review, Jacki! We're sorry if we you didn't get a call back within the designated time. We make our best effort to call our customers back as soon as possible. We're glad Lindsay was able to help. If you have any other questions, please let us know. Thank you for choosing Medical Guardian!

Nov. 11th, 2019

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Karen Kelsie

They are very attentive. I set my alarm off in error and because they were unable to reach me they sent paramedics. Embarassing but so grateful.

5 years ago

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Jerry

I'm completely satisfied with it. You might have to wait a while on the weekend for them to answer but other than that they answer.

5 years ago

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Anonymous

My medical alert device is fantastic except the device on my chest is a little bit heavy. The quality is wonderful. When I banged it, they were on instantaneously.

5 years ago

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Verified Customer

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Meldred

The device is light weight and easy to wear. I feel safe with it. It is expedient, it took practically no time for them to respond.

5 years ago

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Norman South Elgin, IL

It is light weight and easy to use. It was fine when I tested it. They answered promptly and I could understand them. It is worth it.

5 years ago

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Barbara Mishawaka, IN

I love it I feel more confident with it with me and I am not worried so much with nobody being around because I live by myself.

5 years ago

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Venda Cleveland, AL

Great customer service. They were so helpful and I know I can get in touch with somebody most of the time. I am quite satisfied.

5 years ago

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Eleanor

Having a medical alert device brings me peace of mind. They answer right away when we test it and they were very supportive and clear.

5 years ago

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Verified Customer

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Mario Iowa City, IA

So far I like everything. I tested it a couple of days ago and they were pretty good about it. They answer pretty quick and they're pretty nice.

5 years ago

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Verified Customer

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S Prang

Up until yesterday, I was pleased with the product. My mother fell yesterday afternoon and the alert did not go off. When I spoke with customer service, they informed me 'not all falls are detected.' Why am I paying for this additional feature if it doesn't work ALL the time? I will be canceling the service with Medical Guardian. When I spoke with the original sales lady she never once mentioned it only worked part of the time. In fact, I was told it is so sensitive, it will detect if she leans over. NOT A QUALITY PRODUCT!!! Sorr6.

5 years ago

Reply from Medical Guardian

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Oct. 9th, 2019

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Debra Smoot

Very disappointed the guy told me the battery would stay charged on the pendant for 5 days before recharge it lasts msyne a day. It doesnt tell you when the battery is low and i dont have online access to lovate my mom total waste of my money not to mention you can barely hear the agent when she comes on

5 years ago

Reply from Medical Guardian

Hello Debra, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Oct. 9th, 2019

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Donald Hudson

They are very responsive and very kind. I wish there was a way that would be very simple to be sure that the device is charged so that I do not miss putting it on correctly.

5 years ago

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Louise munn

I had to use them about a month after enrolling after I fell outside. I don't know what i would have done without this service.

5 years ago

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Nancy Lang

I pushed the button while outdoors, just to test its range. I did not realize that i couldn't answer your question unless i went in the house, close to the unit.

5 years ago

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Willie Wolf Warren, MI

Everything has been working well, easy set-up, quick delivery, easy to use, quick response time when contacting assistant.

5 years ago

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anonymous Enid, OK

I'm happy to have it. It works real well. I sat at the table and bumped it. They called me to see how I was doing but I told them I was ok.

5 years ago

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Patricia Surprise, AZ

I tested it once when I got it and it was fine. I have an issue with them sending new equipment and then telling you that it's an additional charge. So I'm not happy with the customer support.

5 years ago

Reply from Medical Guardian

Hi Patricia, thank you for your review. We're very sorry that this happened to you and we'd like to investigate what happened and take the appropriate actions to rectify the issue. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Sep. 24th, 2019