Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Judy Sioux City, IA

I’ve been satisfied with the replied. I feel like it is dependable. They answer right away and ask if everything is okay.

6 years ago

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Anna Lacy Mary Cuzzocrea Phoenix, AZ

Have only had to call once but they were able to check my sisters location for me. Very reassuring and very nice customer service!

6 years ago

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Anonymous Bel Air, MD

Everything has been good. They’re very good when you something is wrong with you. I’ve never had any difficulty with them.

6 years ago

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Norma Belton, MO

I like except for the fact that it flashed every five seconds so I have to wear it inside my clothes or else I go crazy.

6 years ago

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Doris Reading, PA

Very convenient. I put it on in the morning and wear it around my neck and take it off and night. I tested it and they answered it right away.

6 years ago

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Anonymous Waunakee, WI

It works well and provides me with some security. It works just fine. The person that responded was very professional and friendly.

6 years ago

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Anonymous Levittown, PA

Since you put it around your neck, you can keep it concealed and it is not out for everybody to see. Customer support didn’t help much with the wrist band.

6 years ago

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Verified Customer

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Mary Tallahassee, FL

Their device is very convenient and very comfortable. It doesn’t get in the way. It is easy to take off and put on. I like the magnetic clip.

6 years ago

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Anonymous Madison, WI

Everybody is very easy to work with. They are friendly and polite and the rules are followed. The device is easy and functional. It is sensitive but they answered quickly.

6 years ago

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T Ormond Beach, FL

The device is hard to get used to around my neck and I have to be careful with the wrist watch because sometimes I hit my arm and the alarm goes off. They call back really fast and it seems to be a good company.

6 years ago

Reply from Medical Guardian

Hi, Terry. Thank you for your review. We are sorry about the false alarms you have experienced with your current device. Our Customer Care team can discuss this with you and what options are available to meet your needs. They can be reached at 800-313-1191. Thank you.

Aug. 5th, 2020

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Phyllis Manistee, MI

From what I can gather, they are pretty good. I wouldn’t live without it. No matter where I am, it protects me. I recommend it to anybody.

6 years ago

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Anonymous Cape May, NJ

I like it very much because it is waterproof so I can wear it in the shower. I’ve tested it 3 tmes and everything has gone fine.

6 years ago

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Brinda Aumsville, OR

It goes off when you barely touch it and the string keeps coming off, I had to super glue together so it doesn’t fall off. If it goes off, it does go right to them and works well.

6 years ago

Reply from Medical Guardian

Hi, Brinda. Thank you for your review. We are sorry that the current neck cord is coming off. We are happy to send a replacement neck cord to you at no cost. Please contact Customer Care at 800-313-1191, and one of our agents will be happy to assist you. Thank you.

Aug. 5th, 2020

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Sandra Shalimar, FL

I wear it everyday and take my little thing with me everywhere I go. It is easy to use and is made well. I have been impressed with them.

6 years ago

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Anonymous Roanoke, VA

I think medical guardian is simple to use. I am pleased with it. I like the fact that it frees you to live alone and to have freedom.

6 years ago

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Linda Hubbard Nashua, NH

I accidentally rang button while figuring out how to use it and immediately was talking with an operator who was very nice and attentive.

6 years ago

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Chuck Duford Racine, WI

We are happy that what we were told we were getting is what we got. The piece of mind we have because our dad has Medical Guardian is priceless.

6 years ago

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Doris S

I have compliments on my necklace people do not realize it is an emergency alert. All the customer service people are nice and helpful!

6 years ago

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Mike Remmel

The sales representative was very accommodating, friendly and made it even easier to choose their product which sells itself.

6 years ago

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Sharon

It makes me feel safe. They had to send me a new battery because it didn’t work when I tested it and now it works fine. They handled it right away.

6 years ago

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Verified Customer

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Betty

It's convenient and it looks good. People think it is jewelry. I like that I can take a shower with it. I think it is very good.

6 years ago

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Verified Customer

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Christine

I like that it works and they contact us and let us know when a fall has happened every time. They have been very compliant and helpful.

6 years ago

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Anonymous

Everything is good. We tested it as soon as we got it and the response was adequate. I like that is a pendant and that it has a range of 1300 feet.

6 years ago

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Anonymous

It has been a couple of weeks and I like. Everybody seems very nice and helpful when I call. it doesn’t hold a charge very long, only about 2 days. It tests well.

6 years ago

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Glenda

I like it because it gives me comfort in my home. Also I can go anywhere as a part of it. Everybody has been nice and answer right away.

6 years ago

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Renae

Having it around my neck all the time is an adjustment but I don’t have any issues using it. Everybody was helpful with assistance.

6 years ago

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Norma

It’s easy to wear and testing it was easy. I ended up speaking to someone and they were helpful. i do get a little bit confused about charging the main unit.

6 years ago

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Carolyn kraus

From ordering to receiving to every day wear this company has been great! I even get alerted when my mother-in-law forgets to charge her button.

6 years ago

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Sue Zuber, POA on behalf of Mary Dailey

The process to set-up was easy and representative was knowledgeable and friendly. The button was easy for Mom to wear and provide assistance when she needed it.

6 years ago

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Verified Customer

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Pat hanson

I have not had to use it but just testing the devices has been very easy. I hope I never have to use it but very happy I have it.

6 years ago

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Robin sidwell

Have not had to use system other than testing it. Response time quick. However difficult for my dad to be heard unless base unit very close to him. He has wrist band pendant

6 years ago

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Cecile Heavener, OK

It is kind of heavy around my neck but otherwise it’s alright and I don’t have any complaints. I wear it all the time.

6 years ago

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Anonymous Lansing, MI

There is nothing I don't like about it. It is very handy its very handy and I'm glad I have it. They are very good on getting quick response for you.

6 years ago

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Helenann And Tom Pottstown, PA

You need to do a much better job taking care of seniors if you want to make good products. The first time it went off automatically when we were watching TV, they didn’t call the house, they just called the police department who showed up at the door. I was not happy with that. I am sending the device back.

6 years ago

Reply from Medical Guardian

Hi, Helenann And Tom. Thank you for your review. We are sorry that you had this experience. We are going to send you a private message to gather account-specific information so that we may investigate this for you. Thank you.

Jul. 6th, 2020

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Anonymous Washington, DC

The device is too big and hangs around my neck. I wish they would make it a little smaller. It is easy to use. Customer support is very good and patient and kind and prompt.

6 years ago

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Verified Customer

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Arlena Cude (daughter of J L Hesteande) Decatur, TX

We haven't had to use them, but they have been friendly during the once a month checks and the conversations on the phone when setting up.

6 years ago

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Anonymous Roanoke, TX

The charging unit flashed continuously; was bothersome during the night. The wrist button was very sensitive; would go off for no reason w/o being pressed

6 years ago

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Davine Warner Robins, GA

They came on a second or two after I pressed the button. It gives me a sense of security because I'm able to contact someone in the event that something happens.

6 years ago

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Anonymous Yelm, WA

They are very kind and considerate, very thorough. I tested it at the beginning of the month to make sure everything was working fine.

6 years ago

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Steve Atlanta, GA

I like the convenience of it. I tested it when I first got it. They answered in a timely manner and seem pretty thorough.

6 years ago

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Ronnie Arlington, TX

I did test it when I first got it and it was nice. I appreciate having someone to talk to rather than just sending a signal off.

6 years ago

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Linda West End, NC

It's a little expensive. I don't dislike it at all. I just have to make sure that I have it with me when I go out of the house.

6 years ago

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Jean College Station, TX

WE tested it and it worked fine. I enjoy wearing the necklace and the bracelet is a little rough on my skin so I don't wear the bracelet.

6 years ago

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Anonymous Independence, OH

Customer service good when I call with questions . Excellent response when push alert button . Equipment easy to set up .

6 years ago

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cheryl bishop, daughter of Delores Milwaukee, WI

easy to order, easy set up, pleasant customer service reps. have not needed to use for emergency yet so cannot rate that

6 years ago

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Nancy Boude Loveland, OH

It works great I used it already my husband and I have never used any thing like this. I am very happy and I feel safer with this

6 years ago

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Jaime Pagan Yulee, FL

Lousy equipment lousy service lousy support, equipment doesn't work refund not given after I returned the equipment, This is the worst company I am going to report them to the BBB. I finally got a partial refund from them, claiming that i had it for over a month and it had worked for part of that time, they kept almost a third of the price i paid. Company is one to stay away from.

6 years ago Edited January 10, 2024

Reply from Medical Guardian

Hi, Jaime. Thank you for your review. We are sorry that your experience has been less than satisfactory. We're going to send you a private message to investigate your refund issue for you. Thank you.

Jun. 17th, 2020

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Anonymous Waterford, MI

I like the fact that I can wear it on my neck or I could wear it on my wrist. I had to use it for to notify the fire department to come.

6 years ago

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Gordon Charlotte, NC

It's fine. It occasionally comes apart, which is something I've had to concern myself with but other than that it works fine.

6 years ago

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Marilyn Buffalo, NY

I've hit it a couple of times and they're right there when it rings to make sure I'm alright. I have the bracelet all the time.

6 years ago