Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Paul

Read that it was highly rate. Adam was excellent to work with. He was very knowledgeable of the product and he answered all my questions

4 years ago

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Verified Customer

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Thomas

The answer was immediate when I tested it. That gives me a feeling of security. She was very good and courteous on the call.

5 years ago

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Verified Customer

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Ann

Like their quick responses. My mother fall when she had the necklace on so she pushed the button and they called us. It’s good.

5 years ago

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Verified Customer

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Karen Coppock

This GPS device is perfect for me at home or on the go. I purchased it online based on internet reviews. It was easy to set up & test.

5 years ago

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Verified Customer

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Louis Greub

Although I have not had to use its services, I accidentally pressed the button on my neck cord device and was immediately connected to a man asking what I needed.

5 years ago

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Alice

The device stays charged for a long time. Every time I test it, I get a quick response. Customer service is prompt and efficient.

5 years ago

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Verified Customer

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Norman

There are no problems with the device. We've tested it one time and it worked perfectly. Their customer service is very helpful.

5 years ago

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Verified Customer

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Anonymous

When I called customer support, they knew my name and were very courteous. I am not sure why the device flashes all the time.

5 years ago

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Verified Customer

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Bret Holbert

Since my mother started using your device, she's activated it twice that we know of. On neither occasion were any of the names in the instructions we gave contacted, despite the fact I spoke directly to Guardian staff and gave specific instructions names on the list were to be contacted any time the device was activated.

5 years ago

Reply from Medical Guardian

Greetings Bret and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

Nov. 6th, 2020

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Verified Customer

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Paddy

I don’t like the alert buzz, it is kind of annoying but I guess that is necessary and the device does give me peace of mind.

5 years ago

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Verified Customer

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Suzanne

Great company so far. Everything works fine. I like that it is there for my protection. They are very prompt and helpful.

5 years ago

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Verified Customer

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Anonymous

Customer service answered right away when we were setting it up and testing it. My son bought it for me because we has a bad storm and I tried to go somewhere and I was not able to walk for seven hours.

5 years ago

Reply from Medical Guardian

Greetings and thanks for the review! We are glad you are enjoying the peace of mind of having a Medical Guardian medical alert system. If there is anything we can do to earn your 5-star satisfaction then please let us know! Thanks again for your review and have a great day!

Nov. 6th, 2020

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Larry And Bernadette

The range is only three hundred, that is the wort thing and that you have to take the thing around your neck or wrist but otherwise it is fine. Everything is fine.

5 years ago

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Mary

As soon as she needs them, they are online and the firemen and paramedics came are super professional. They are prompt, efficient, and knowledgeable.

5 years ago

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Everett

So far it is good. It is small and well engineered. It is easy to recharge. Everything works fine. They are very informative in customer support and correct.

5 years ago

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Verified Customer

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Mary

Everyone has been courteous. I have tested the device and it went through tine. I like that I can contact someone to get help when I need it.

5 years ago

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Verified Customer

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Holly

If anything happens, I have assurance that it is right there. All I have to do is press a button and they come right on. They are all very nice and answer your questions.

5 years ago

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Verified Customer

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Gregory

I like that medical guardian is very convenient. It was easy to hook up and user friendly. Every time I call, someone picks up as quick as possible.

5 years ago

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Keith

When I test it, they call back immediately and make sure it was just a test and not a medical emergency. It is reliable and easy to use.

5 years ago

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Clark

Everything is fine. I have tested it and they came online and answered within about twenty seconds. It is a simple, safe security system.

5 years ago

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Verified Customer

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Grace Schwaab

It gives my family a peace of mind to know that if I fall in the home I will have help on the way if I can't get to the phone

5 years ago

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Verified Customer

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Sharon

The people that walked me through the process of getting this started for my mom were amazing. They were very knowledgeable and helpful

5 years ago

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Verified Customer

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sylvia maine

set up for me was easy. By mistake i hit a wrong button and there was a voice asking me if needed help. Quick reply indeed

5 years ago

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Verified Customer

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Sue Kirchner

They were helpful with questions. When we tested the Medical Guardian, they were quick to respond and I feel much better with Mom having it on her.

5 years ago

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Verified Customer

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Anonymous

My wife worries so I wear it. It is very good, we have tested it a couple of times and it has worked okay. We got answer with a few seconds.

5 years ago

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Verified Customer

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Anonymous

It's compact. It’s easy to wear. It’s pretty on you neck, like a piece of jewelry. The price is a little high but it’s there for me.

5 years ago

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Verified Customer

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Sarah

It is expensive for me since I don’t use that much but it does give me confidence and I appreciate that I can get somebody when I need them.

5 years ago

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Anonymous

It's pretty neat. I wear it every day and I think it is pretty great. It has worked out really good. I am really happy I have it.

5 years ago

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Verified Customer

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Nilia

Support is nice. We don’t have any problems with it, I bought it for my ninety one year old aunt who lives by herself.

5 years ago

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Michael

We tested the device and it came through loud and clear. I was impressed with questioner. It is equal to everything else.

5 years ago

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Jane Wolak

The gentleman who walked me through making the phone connection was patient and charming. He made an intimidating project less intimidating.

5 years ago

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Verified Customer

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Ray Walton son of user Bill Walton

Easy to set up but wait time to call customer support has taken two days to return my call. This was to resolve a charge discrepancy that had charged me twice for an add on to my system.

5 years ago

Reply from Medical Guardian

Hello, Ray. Thank you for your review. I'd like to get some more information from you to make sure your call is returned. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Wyley Chapman

watch is so very comfortable and i feel safe having it as i am out in a very rual area and am glad they are looking after me

5 years ago

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Cathy

Makes me feel and it is convenient. I like that I can wear the button in the shower since it is water proof. The people are fast and courteous.

5 years ago

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Anna

The experience has been mixed. It seems to be working and all the sudden it stops because it needs to charge. There is no warning. Customer service is very promising and nice and professional.

5 years ago

Reply from Medical Guardian

Hello, Anna. Thank you for your review. We would love an opportunity to review the features of your device. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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N

Too heavy and too big and the magnetic clasp caught on something twice yesterday. I had to send the first one back because it wasn’t working properly. Customer service is pretty good.

5 years ago

Reply from Medical Guardian

Hello, N. Thank you for your review. We would like an opportunity to review the device features with you. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Sandra

Everybody is courteous. They answer my questions. The response was immediate. I don’t like that it doesn’t tell you when to charge the device.

5 years ago

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Verified Customer

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Diane Tremblay for Philip Tremblay St Plantsville, CT

It is reassuring to know my husband will get help when I need to be out. So far, the calls to set up the system were handled professionally, courteously and detailed.

5 years ago

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Caroline Meiers Las Vegas, NV

Polite in response when accidentally activated my alert button- responding verbally within seconds of accidental activation.

5 years ago

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Suzarra Fort Wayne, IN

It is very heavy as a necklace. It is a lot thicker than the ones other people have. Also it is too bright at night. The people are very kind and respond pretty well.

5 years ago

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Daniel Houston, TX

I would like to return some stuff I do not use but I do like the one you wear around your neck, though it does go off sometimes for no reason so they should make it harder to activate.

5 years ago

Reply from Medical Guardian

Hi, Daniel. Thank you your review. We are sorry that you have been having some unwanted false alarms. Please contact our Customer Care team at 800-313-1191 for assistance with this and returning other devices. Thank you.

Aug. 25th, 2020

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Connie Casper, WY

I like that I can take it with me wherever I go. They are very courteous and observant. They listen to what I have to say.

5 years ago

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Anonymous Davison, MI

There have been a couple of times that I have activated it by mistake but I think it is pretty good and it does make me feel safe.

5 years ago

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Anonymous Fairhaven, MA

So far what I have experience is good. It seems to be responsive. I have activated it a couple of times by mistake and so I know it is working.

5 years ago

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Jayne Burkettsville, OH

I don’t like wearing it around my neck. It is heavy. I dropped it the other night and I was waiting for all hell to break loose but I guess I picked it up to quickly because nothing happened.

5 years ago

Reply from Medical Guardian

Hi, Jayne. Thank you for your review. We are sorry that you find the device too heavy to wear. Please contact our Customer Care team at 800-313-1191 to discuss other device options so you can find something that best works for you. Thank you.

Aug. 25th, 2020

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Judy New Market, TN

If I have and accident and fall again, all I have to do is press the button and I get someone right away. It is very good.

5 years ago

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Ira Greensburg, PA

I like everything about it except it did not work in my place in the mountains. I use it in my house. Everything about it is self explanatory. I had no problems at all with the charger or anything.

5 years ago

Reply from Medical Guardian

Hello Ira! Thank you so much for the feedback and we're glad you enjoy the safety and service of our product. Please give us a call at 1-800-313-1191 if you're interested in finding a product to use in your place in the mountains! Otherwise, we are happy to keep you protected and thank you so much for choosing Medical Guardian. Have a great day!

Aug. 20th, 2020

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Renee Annapolis, MD

Easy to put in and I like that I can carry it with me and wear it. It contacts good people quickly. You don’t have to wait, they’re right there.

5 years ago

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Donna Summerville, SC

It serves me well. I test it regularly. I had a question so I went to the phone and called somebody and they were very helpful.

5 years ago

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Anthony Stockton, CA

Everything is fine with it. It is easy to set up. It is easy to use. I like it. It works fine. They were polite and helpful.

5 years ago