Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Anonymous

I'm very comfortable to wear their medical alert device. When I tested it, they were quick to respond and everything worked good.

3 years ago

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Verified Customer

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Mary Ann

If I make a mistake and hit the button, they call me immediately and ask if I am okay. Everyone that has called me has been good.

3 years ago

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Gerald

Every place I try it, it seems to work. I run tests about once a month from various locations. So far everything is okay though it could always been improved.

3 years ago

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Verified Customer

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Linda

It’s for my mother. She uses it so it gives us peace of mind. We had a lot of support setting it up. They were very helpful and professional. We’re good. The response time when we tested it was immediate.

3 years ago Edited January 10, 2024

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Verified Customer

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Anonymous

It is way bigger than I thought it would be and I thought they would send it on a chain not a little rope. It works fine and they answer immediately.

3 years ago

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Verified Customer

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Christopher

When I ordered it, the salesperson was very helpful. When I first got it, I tested it and it worked really well. It was easy to use.

3 years ago

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Verified Customer

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Anonymous

When she needs it, she pushes the button and somebody responds right away. They are very good about telling her what she needs to know.

3 years ago

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Verified Customer

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Timothy Hark

Excellent customer service and setup. Quality product and easy to charge. Feeling of security and great value for the price.

3 years ago

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Verified Customer

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John And Joan

It's handy and reliable and based on the testing seems to be working fine. It does take a bit of time for the folks to respond to an emergency.

3 years ago

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Verified Customer

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Ruth

Every time I call I get pretty good service. They are pretty responsive to my needs. It is pretty easy to set up and use.

3 years ago

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Verified Customer

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Paul

Read that it was highly rate. Adam was excellent to work with. He was very knowledgeable of the product and he answered all my questions

3 years ago

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Verified Customer

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Thomas

The answer was immediate when I tested it. That gives me a feeling of security. She was very good and courteous on the call.

3 years ago

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Verified Customer

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Ann

Like their quick responses. My mother fall when she had the necklace on so she pushed the button and they called us. It’s good.

3 years ago

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Verified Customer

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Karen Coppock

This GPS device is perfect for me at home or on the go. I purchased it online based on internet reviews. It was easy to set up & test.

3 years ago

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Louis Greub

Although I have not had to use its services, I accidentally pressed the button on my neck cord device and was immediately connected to a man asking what I needed.

3 years ago

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Verified Customer

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Alice

The device stays charged for a long time. Every time I test it, I get a quick response. Customer service is prompt and efficient.

3 years ago

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Verified Customer

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Norman

There are no problems with the device. We've tested it one time and it worked perfectly. Their customer service is very helpful.

3 years ago

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Verified Customer

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Anonymous

When I called customer support, they knew my name and were very courteous. I am not sure why the device flashes all the time.

3 years ago

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Verified Customer

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Bret Holbert

Since my mother started using your device, she's activated it twice that we know of. On neither occasion were any of the names in the instructions we gave contacted, despite the fact I spoke directly to Guardian staff and gave specific instructions names on the list were to be contacted any time the device was activated.

4 years ago

Reply from Medical Guardian

Greetings Bret and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

Nov. 6th, 2020

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Verified Customer

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Paddy

I don’t like the alert buzz, it is kind of annoying but I guess that is necessary and the device does give me peace of mind.

4 years ago

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Verified Customer

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Suzanne

Great company so far. Everything works fine. I like that it is there for my protection. They are very prompt and helpful.

4 years ago

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Verified Customer

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Anonymous

Customer service answered right away when we were setting it up and testing it. My son bought it for me because we has a bad storm and I tried to go somewhere and I was not able to walk for seven hours.

4 years ago

Reply from Medical Guardian

Greetings and thanks for the review! We are glad you are enjoying the peace of mind of having a Medical Guardian medical alert system. If there is anything we can do to earn your 5-star satisfaction then please let us know! Thanks again for your review and have a great day!

Nov. 6th, 2020

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Verified Customer

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Larry And Bernadette

The range is only three hundred, that is the wort thing and that you have to take the thing around your neck or wrist but otherwise it is fine. Everything is fine.

4 years ago

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Verified Customer

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Mary

As soon as she needs them, they are online and the firemen and paramedics came are super professional. They are prompt, efficient, and knowledgeable.

4 years ago

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Everett

So far it is good. It is small and well engineered. It is easy to recharge. Everything works fine. They are very informative in customer support and correct.

4 years ago

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Verified Customer

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Mary

Everyone has been courteous. I have tested the device and it went through tine. I like that I can contact someone to get help when I need it.

4 years ago

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Verified Customer

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Holly

If anything happens, I have assurance that it is right there. All I have to do is press a button and they come right on. They are all very nice and answer your questions.

4 years ago

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Verified Customer

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Gregory

I like that medical guardian is very convenient. It was easy to hook up and user friendly. Every time I call, someone picks up as quick as possible.

4 years ago

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Keith

When I test it, they call back immediately and make sure it was just a test and not a medical emergency. It is reliable and easy to use.

4 years ago

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Clark

Everything is fine. I have tested it and they came online and answered within about twenty seconds. It is a simple, safe security system.

4 years ago

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sylvia maine

set up for me was easy. By mistake i hit a wrong button and there was a voice asking me if needed help. Quick reply indeed

4 years ago

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Verified Customer

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Sharon

The people that walked me through the process of getting this started for my mom were amazing. They were very knowledgeable and helpful

4 years ago

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Verified Customer

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Grace Schwaab

It gives my family a peace of mind to know that if I fall in the home I will have help on the way if I can't get to the phone

4 years ago

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Verified Customer

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Sue Kirchner

They were helpful with questions. When we tested the Medical Guardian, they were quick to respond and I feel much better with Mom having it on her.

4 years ago

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Verified Customer

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Anonymous

My wife worries so I wear it. It is very good, we have tested it a couple of times and it has worked okay. We got answer with a few seconds.

4 years ago

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Verified Customer

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Sarah

It is expensive for me since I don’t use that much but it does give me confidence and I appreciate that I can get somebody when I need them.

4 years ago

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Verified Customer

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Anonymous

It's compact. It’s easy to wear. It’s pretty on you neck, like a piece of jewelry. The price is a little high but it’s there for me.

4 years ago

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Verified Customer

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Anonymous

It's pretty neat. I wear it every day and I think it is pretty great. It has worked out really good. I am really happy I have it.

4 years ago

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Verified Customer

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Nilia

Support is nice. We don’t have any problems with it, I bought it for my ninety one year old aunt who lives by herself.

4 years ago

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Michael

We tested the device and it came through loud and clear. I was impressed with questioner. It is equal to everything else.

4 years ago

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Verified Customer

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Wyley Chapman

watch is so very comfortable and i feel safe having it as i am out in a very rual area and am glad they are looking after me

4 years ago

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Verified Customer

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Ray Walton son of user Bill Walton

Easy to set up but wait time to call customer support has taken two days to return my call. This was to resolve a charge discrepancy that had charged me twice for an add on to my system.

4 years ago

Reply from Medical Guardian

Hello, Ray. Thank you for your review. I'd like to get some more information from you to make sure your call is returned. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Verified Customer

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Jane Wolak

The gentleman who walked me through making the phone connection was patient and charming. He made an intimidating project less intimidating.

4 years ago

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Verified Customer

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Anna

The experience has been mixed. It seems to be working and all the sudden it stops because it needs to charge. There is no warning. Customer service is very promising and nice and professional.

4 years ago

Reply from Medical Guardian

Hello, Anna. Thank you for your review. We would love an opportunity to review the features of your device. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Verified Customer

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N

Too heavy and too big and the magnetic clasp caught on something twice yesterday. I had to send the first one back because it wasn’t working properly. Customer service is pretty good.

4 years ago

Reply from Medical Guardian

Hello, N. Thank you for your review. We would like an opportunity to review the device features with you. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Verified Customer

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Sandra

Everybody is courteous. They answer my questions. The response was immediate. I don’t like that it doesn’t tell you when to charge the device.

4 years ago

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Cathy

Makes me feel and it is convenient. I like that I can wear the button in the shower since it is water proof. The people are fast and courteous.

4 years ago

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Caroline Meiers Las Vegas, NV

Polite in response when accidentally activated my alert button- responding verbally within seconds of accidental activation.

4 years ago

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Verified Customer

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Diane Tremblay for Philip Tremblay St Plantsville, CT

It is reassuring to know my husband will get help when I need to be out. So far, the calls to set up the system were handled professionally, courteously and detailed.

4 years ago

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Verified Customer

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Suzarra Fort Wayne, IN

It is very heavy as a necklace. It is a lot thicker than the ones other people have. Also it is too bright at night. The people are very kind and respond pretty well.

4 years ago