Name: Medical Guardian
Rating: 4.1

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Verified Customer

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5 Saratoga Springs, NY

The gentleman that helped me was very nice and precise. He told me everything that I needed to know. GPS system is a feature that I like.

5 years ago

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Verified Customer

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D Noland

Customer service, professionalsm & speed were excellent. My first wrist was defective & had to be returned. Replacement went quickly & this second one is working satisfactory

5 years ago

Reply from Medical Guardian

Aloha! We're sorry that your first wristband wasn't working but were able to get a working one right away. Thank you for being apart of the Medical Guardian Family!

Jun. 14th, 2019

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Verified Customer

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Jeanette Fort Wayne, IN

We luckily have not needed to use the service to this point but the setup, contact and piece of mind have been priceless.

5 years ago

Reply from Medical Guardian

Hello Jeanette,

We hope that you never have to use it but it will be there if you do happen to need it. We're happy that you've had a pleasurable experience with us. Thank you so much for choosing Medical Guardian!

Jun. 3rd, 2019

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Verified Customer

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Diana Carpenter Oakdale, CA

The response time is excellent. I feel confident that they care about my dad. It gives me peace of mind to not worry about getting help for my dad.

5 years ago

Reply from Medical Guardian

Diana,

We're happy to be there for your father and to give you peace of mind. Thank you so much for choosing Medical Guardian!

Jun. 1st, 2019

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Verified Customer

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Hattie Bertolini

I purchased one.paid for the entire year. For the month that I had it I felt secure. Unfortunately, without my knowledge it was not working during that time. I was I never all kinds of excuses why it wasn't working and in the end they just said it doesn't work in my area. I had to send it back at my own expense a ll as pay for the first month usage. Understanding you knew it was defective and I certainly should not have had to pay one dime.

5 years ago

Reply from Medical Guardian

Hattie, thank you for the review! We are sorry you found your experience to be unsatisfactory. We take your feedback very seriously and will look into your experience. Thank you again for your review, and have a great day!

May. 29th, 2019

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Verified Customer

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GJS

Great customer service, Fast response time to calls, Excellent equipment which provides for total freedom to go anywhere and superior battery life

5 years ago

Reply from Medical Guardian

Hello,

Welcome to the Medical Guardian Family! We're glad that you have the freedom and peace of mind that you needed. We're just one button press away if you need help. Thank you!

Jun. 4th, 2019

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Verified Customer

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Bonnie

It works and so I am happy with it. I tested it and in one to two minutes, they answered me. I like that it doesn't charge for 24 hours.

5 years ago

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Verified Customer

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Leonor

Medical Guardian answered immediately. It is very convenient and it seems to always work. The test was perfectly successful.

5 years ago

Reply from Medical Guardian

Hi Leonor,

We're happy the test calls went through perfectly! Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Verified Customer

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Anonymous

I test it and the answer. It is a good thing I have the wrist thing and a necklace because I can't have anything on my skin made of oil and I have already got dermatitis from it.

5 years ago

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Verified Customer

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Pauline

I sleep a lot better at night knowing she Medical Guardian. She has has no problems with it whatsoever. It was very easy to set up and easy to use.

5 years ago

Reply from Medical Guardian

Hi Pauline,

We're happy that you're sleeping better at night! Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Verified Customer

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Shirley

I would recommend Medical Guardian. It works fine when I test it and I was answered right away. It is here for my safety.

5 years ago

Reply from Medical Guardian

Hi Shirley, We're glad you're quick response times - exactly what you would want if you ever experienced an emergency. We hope it gives you the peace of mind you were looking for. Thank you!

Jun. 4th, 2019

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Verified Customer

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Rosanne Auburn Hills, MI

Not as expensive as other companies. My mother has used it a few times. I have not had any problems with their customer service.

5 years ago

Reply from Medical Guardian

Hello,

Thank you so much for choosing Medical Guardian! We appreciate you.

Jun. 5th, 2019

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Verified Customer

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Anonymous San Jose, CA

I don't have any problems with it. I am very happy with the company. They repair when I made a mistake then called immediately.

5 years ago

Reply from Medical Guardian

Hello Anonymous,

We're not sure who you are but we're happy that you're happy with Medical Guardian. We're always there to help! Thank you for being apart of the Medical Guardian Family!

Jun. 5th, 2019

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Verified Customer

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Mardie Stratford, WI

Frustrated by the fact that it has made several calls a couple of times when she didn't mean to. It is a bit of a trial period. It is a good deal. It did get her immediate results we she accidentally triggered it.

5 years ago

Reply from Medical Guardian

Mardie, thank you so much for your review! We understand your frustration regarding false alarms, but we are glad that you find it to be a good deal, and that the immediate results provide you with some reassurance. Thanks again for your review, and have a great day!

May. 22nd, 2019

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Verified Customer

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Barbara Waycross, GA

Customer service was very professional and supportive and they work well. I like the fact that the base has a wide range.

5 years ago

Reply from Medical Guardian

Hello Barbara,

We're happy you got some great Customer Service and especially like the device's range! Thank you for being apart of the Medical Guardian Family!

Jun. 5th, 2019

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Verified Customer

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Marty

The two times I have accidently hit the button they responded. It does give me peace of mind during those times I am alone.

5 years ago

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Verified Customer

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JUNE KISKE

I RECEIVED THE ALERT A MONTH AGO AND WHEN I CALLED TO TEST THE SYSTEM, NO ONE CALLED ME. MY DAUGHTER, WHO INSISTED I GET AN ALERT WAS NOT IMPRESSED! I HOPE MY NEXT TEST AT THE END OF THIS MONTH IS BETTER OR.....SO LONG!

5 years ago

Reply from Medical Guardian

June, thank you for your review! We are sorry you found your activation to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

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Verified Customer

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Janna Friend

Have only had for a short time and had no occasion to use it yet! Wrist bracelet is way too big and the neck one won't stay where you put it length wise. I hangs to my waist. I keep shortening it but it won't stay!

5 years ago

Reply from Medical Guardian

Janna, thank you for the review! We are sorry you find the wearability to be unsatisfactory. We take your feedback very seriously and will look into your experience. If you would like to talk about alternative wearable options with a Customer Care Specialist we would be happy to take your call! Thank you for your review, and have a great day!
Medical Guardian Customer Care: 1-800-313-1191

May. 22nd, 2019

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Verified Customer

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Anonymous

No one from Medical Guardian has called me re setting up and testing the equipment. There wasn't any information in the initial package telling me what to do or who to contact when I rec'd it. Nor was there any information re how do I go about testing the equipment. I did not receive the carry case for the power unit, just a cord....please respond

5 years ago

Reply from Medical Guardian

Thank you for your review! We are sorry you are finding the activation process to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

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Verified Customer

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Cynthia Boynton Beach, FL

Accidentally pressed the alert button and they immediately called me. They were very prompt and concerned for my wellbeing.

5 years ago

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Verified Customer

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Chung Silver Spring, MD

The size of the device is just right. Customer support is very good, everybody is friendly and answers my questions promptly.

5 years ago

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Verified Customer

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Deana Carlisle, KY

Customer service informed me of everything that was happening when my mother's medical alert device's alarm was set off.

5 years ago

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Verified Customer

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Joel Alameda, CA

Has good value for how much I pay for it. I don't have good cell coverage, so I don't know if it will work or not in my house.

5 years ago

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Verified Customer

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Donna Milledgeville, GA

They are quick to respond. The product is very good. The people are very nice when u call. I like the way u can carry it with u.

5 years ago

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Verified Customer

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Lynne Borges

They always respond immediately and are on top of things. If they haven't heard from you when they should've the immediately get in touch with you

5 years ago

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Verified Customer

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Monika

The devices were delivered quickly and were easy to set up. Customer service was quick to respond. They were polite and reliable.

5 years ago

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Verified Customer

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Robert Belington, WV

The device is easy to use, and customer service was very patient and understanding. They helped me with whatever question I had.

5 years ago

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Verified Customer

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Mary Nevada, TX

I like the wrist bracelet a lot. I had some questions about the service in the beginning and customer service was very helpful in answering them.

5 years ago

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Verified Customer

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Mary Denver, CO

Customer service is very good. They have called to check up on me to ensure that I had the device set up. I would recommend this service to a friend.

5 years ago

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Verified Customer

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Anonymous Waupaca, WI

Prices they charge are a lot more suitable than a lot of other companies. Customer service has done a great job at informing us of the service.

5 years ago

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Verified Customer

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John Martin

We have had the service only a short time, no real emergencies. They have performed well so far, but more time is needed before a 5 star rating is warranted

5 years ago

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John

We did test it and it worked perfect. The sales rep was very knowledgeable and questions we asked they answered right away.

5 years ago

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Verified Customer

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Jo Anne Vilonia, AR

It's just around my neck and it's always there. I tested it and the person that took my call was very helpful and polite and all went well.

5 years ago

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Verified Customer

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Deanna Iowa Falls, IA

I like the size of it and I like the response. I tested it at the very first and it went very well. The response was quick.

5 years ago

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Verified Customer

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James Midlothian, VA

I was able to get help when I needed it. I like the personnel. I like the whole company. I've tested it and it's always working properly.

5 years ago

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Verified Customer

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Anonymous Sun City West, AZ

The rubber on the buttons won't stay on. They pull off. I think Medical Guardian should have replacement buttons instead of replacing the watch. There is a slow connection when I test it.

5 years ago

Reply from Medical Guardian

Thank you for your review. We would like to troubleshoot your device to ensure everything is working as it should and also take a look at the issues you are having with your buttons. So we can better assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch about your concerns. We appreciate the feedback!

May. 1st, 2019

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Verified Customer

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Kathryn

I like it. It's simple, easy and convenient. I don't have any dislikes right now. Medical Guardian is very responsive and takes the time to help.

5 years ago

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Verified Customer

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Kevin

I had to give mine back because it doesn't cover where I work where I'm out on the farm. I had to use it one time and never got through. I finally had to call myself because it would just ring and we went to the county emergency services instead of Medical Guardian's services.

5 years ago

Reply from Medical Guardian

Kevin, thank you for your review. We certainly hope that you are doing well after the incident in question. We would like to take a closer look at what happened during your emergency. If you could provide us with your full name, address and phone number we will look at what occurred. Please provide any additional information you feel may be relevant, including the approximate date of the incident if available. We thank you for your feedback.

May. 1st, 2019

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Verified Customer

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Kyle

They're very excellent and they answer any questions I have. I'm covered no matter where I am in the state and whole country.

5 years ago

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Verified Customer

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Edwin

The system is convenient. We've tested it. They're very efficient and very helpful. They answer questions and they're knowledgeable on their system.

5 years ago

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Verified Customer

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Cordero

Very efficient service. I feel safe. The EMS crew responds immediately and the voice on the medalert necklace is very clear.

5 years ago

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Verified Customer

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Ruby Eschman

The comfort of knowing I am protected at all times. The courtesy of Customer service and their willingness and ability to answer any question.

5 years ago

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Theresa Farmer

I think it is a good company. The only complaint I have is the lockbox. We were unable to open it - but we don't really need it anyway. My mother is the problem.

5 years ago

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Theresa Blackadar

When my mother-in-laws alarm went off an emergency contact person was notified first and NOT 911. I question this as if it were a life threatening emergency there would have been a huge delay in her care.

5 years ago

Reply from Medical Guardian

Theresa, thank you for your feedback. Looking at your mother-in-law's account, it looks like her emergency response protocol has been adjusted so 911 is called before her emergency contacts, resolving this issue for you both. Please don't hesitate to reach back out if you have any other questions or concerns. Have a great day!

May. 3rd, 2019

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Judy Farmington, NM

The device works great! When I called they were right there and didn't take any time to answer the call. I think everyone should have one.

5 years ago

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Marion Allentown, PA

I have a sense of satisfaction knowing I can get help if I need it. When I tested it, it worked great and I got an immediate response.

5 years ago

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Carol Indianapolis, IN

I have bad balance and I like knowing that I can have help if I need it when I fall. When I have tested it, everyone has been polite to me.

5 years ago

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H Deerfield Beach, FL

People have been very nice to me and walked me through everything. Other companies have given me more expensive quotes for similar devices.

5 years ago

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Margaret Pepperell, MA

I like the lockbox that they provide for the EMTs. Medical Guardian is a lot better than the other Medical Alert companies.

5 years ago

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Kim Jeannette, PA

We like Medical Guardian because of its size and convenience. Customer service was very helpful in getting it set up, and answering questions.

5 years ago