Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous Chula Vista, CA

Medical Guardian is the first emergency response device that I have had and it is great. They helped me set up everything and it was good.

6 years ago

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Verified Customer

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Naomi Live Oak, FL

I wear the bracelet all day and I don't worry any more. I haven't had to deal with them since I bought the device. It has been a success.

6 years ago

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Verified Customer

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Anonymous

They have been very responsive to any questions that I have had. It is easy to use and is clear and easy to hear. The product is great so far.

6 years ago

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Verified Customer

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Lois Myrtle Beach, SC

They have been responsive when we have called to check it. They were very friendly and very professional. The strap was too long so we had to cut it.

6 years ago

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Verified Customer

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H Edenton, NC

It is very user friendly. When I accidentally pressed the button, someone came on immediately and asked me if I needed assistance.

6 years ago

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Verified Customer

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Betty Auburn, IN

I just wish that the GPS feature was featured in the regular necklace so I don't have to breing a separate device with me every time I go outside.

6 years ago

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Verified Customer

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Shirley And William Tigerton, WI

They explained everything but I was a little confused on some things. I would have preferred them coming out and setting it up because it was kind of confusing.

6 years ago

Reply from Medical Guardian

Shirley and William, we thank you both for the review. We're sorry that the initial setup of your device was a bit confusing. If you still have any outstanding questions or concerns, don't hesistate to reply directly to this message. Simply reply with your full names, address and phone number and we will be in touch. Any information shared in your response will not be posted publically. Wishing you both a lovely day.

Jan. 10th, 2019

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Verified Customer

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Vera Chandler, AZ

The customer service has been good. When I called and checked out the company and then I called back to make sure the system was working properly.

6 years ago

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Verified Customer

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Josephine Metairie, LA

They answer quickly and they are very nice about it. My mother had a fall and she used it and they called me before they call the ambulance.

6 years ago

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Verified Customer

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Sallyn M El Dorado Hills, CA

They've been very helpful and responsive. I have no experience with other devices but this one seems easy to use and so far I like it.

6 years ago

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Verified Customer

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Jeannine

The price of the service is set at a decent price, and the customer service is very good. Customer service is very courteous.

6 years ago

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Verified Customer

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Saundra Punta Gorda, FL

The sales representatives have always been informative and helpful. The person answering the emergency has always been confident.

6 years ago

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Verified Customer

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Anonymous Rockford, IL

I always get quick responses to my calls. The instructions are easy and very understandable. I have confidence in Medical Guardian.

6 years ago

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Verified Customer

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NOLA Drake Vinton, IA

Very simple and reliable product! It's a real relief for my 93 year old mama living alone knowing that she has her necklace on!

6 years ago

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Verified Customer

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Bonnie Lee McHenry, IL

I think it's easy to use. It's simple. There's nothing complicated about it. The only thing I don't like is the string that the necklace hangs on.

6 years ago

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Verified Customer

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Ronald Lexington, KY

One time after I pushed the button and they called, it cut off for some reason. They went on and notified help for me but I didn't know because they didn't tell me.

6 years ago

Reply from Medical Guardian

Ronald, thank you for the feedback. We would like to take a look at what happened in the instance you're discussing here. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with the full name, address and phone number of the device user, we will be in touch. Thanks again for the review and have a great day!

Jan. 8th, 2019

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Verified Customer

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Joan Granger, IN

The device was easy to set up and customer service was great with the information given over the phone and the use of purchasing the equipment.

6 years ago

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Verified Customer

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Emerson S Hemet, CA

Delivery was quick and it was easy for me to understand. I love the container for it, I don't fumble around with it at all.

6 years ago

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Verified Customer

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Carlene Lewisburg, TN

I was very impressed to hear that they would call me right away in the event of a medical emergency. I would recommend this to anyone that needed it.

6 years ago

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Verified Customer

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Darrel Helendale, CA

The lady I spoke with when signing up was very helpful. Everyone has been very nice, even when my husband accidentally hit the button one day.

6 years ago

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Verified Customer

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Joyce H Portsmouth, VA

I was looking for something I could carry with me that wasn't going to be bulky. The only problem I have is I sometimes forget to take it with me.

6 years ago

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Verified Customer

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Lisa Bort

2 month user, father push button accidentally, guardian instantly responded. Definitely makes this daughter feel protected.

6 years ago

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Verified Customer

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Carie Becker, MN

It was really easy and user friendly to set up. It gives me a sense of relief that I can shower and if I fall I have a backup.

6 years ago

Reply from Medical Guardian

Carie, thanks for the review. We're happy to offer you a sense of relief as you go throughout your day!

Dec. 21st, 2018

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Verified Customer

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George Austin, TX

The equipment is well designed and I don't have problems charging it or anything. It takes a little time to contact people though.

6 years ago

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Verified Customer

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Sandra Scott Arlington, TN

I have neuropathy in my left foot and leg which has caused me to fall numerous times. One push of the button and they have someone out to help me.8

6 years ago

Reply from Medical Guardian

Sandra, thank you for the review. We're happy to have been there for you when you've needed us!

Dec. 21st, 2018

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Verified Customer

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Gay And Bob Lorain, OH

I have tried out the device and the customer support answered it very quickly. The times that I've had to call because I've touched something, they've answered very quickly.

6 years ago

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Verified Customer

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June Ladson, SC

Their customer service was excellent from the setup perspective. Setting us up and talking us through what was going to happen.

6 years ago

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Verified Customer

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Clydene Pottsboro, TX

They help me set it up when we first got it. The battery went down and I got an email telling me that my mom needed to charge her device.

6 years ago

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Verified Customer

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Geraldine Ft. Pierce, FL

I had excellent service from them getting it all set up. It seems to work fine. It's nice to use the wristband and she's very comfortable with it.

6 years ago

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Verified Customer

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Arlene

I could not use it. The only time I needed to use it, I locked myself out and I needed to get the key that's in the lot lock box it would not open I had three people come and try to open it with the dial and it will not open I have to have somebody come out check so the only experience I've had with them is that it didn't work. Their customer representative was very friendly to you made the sale and then she cut you off cold. I haven't had any support if you go by what support what I've had.

6 years ago

Reply from Medical Guardian

Arlene, we're sorry that your experience with our company has been less than ideal. We would like to look further into your concerns. Would you help us in locating your account? Any information shared in your response will not be posted publically. If you could provide your full name, address and phone number, we will look into your complaints. Thanks for reaching out and have a nice day.

Dec. 15th, 2018

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Verified Customer

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Anonymous

The few times I've called they've been very responsive. I saw it in Consumer Reports and general reviews online made me choose it.

6 years ago

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Verified Customer

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Theresa

The customer service seems very responsive. I think it's too easy to have the fall button pressed when you don't mean to.

6 years ago

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Verified Customer

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Janet Decatur, AL

Customer service is very friendly. I don't like having to charge the device so much. I like the features that they offer, and how responsive they are.

6 years ago

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Verified Customer

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Joy & Melvin Maricopa, AZ

The device has gone off without us pressing the button before. Customer service promptly came on and asked if we were ok.

6 years ago

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Verified Customer

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Eddie Jean Columbia, MO

We signed with medical guardian because they can go through a landline. The service is easy to use. The service is worth the cost.

6 years ago

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Verified Customer

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John Shingle Springs, CA

Medical Guardian is courteous, helpful, and friendly. When I needed help, the sent the fire department over. Its not as cheap as another company we are using.

6 years ago

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Verified Customer

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Irene S Harrisonburg, VA

I accidentally set off the alarm and got an immediate response. I was pleased with the help that I got right away. The device is very durable

6 years ago

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Anonymous Rensselaer, IN

Customer service has been very professional. When we did a test, customer service was on the phone right away asking if we needed help.

6 years ago

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Verified Customer

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Jewell Avery, TX

I got it for my mother and it is the best and it worked. It is the best service for the money. They were always really helpful when we called.

6 years ago

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Comfort Marietta, GA

I went with this mostly for the price. They were really helpful with the set up. It's pretty inconspicuous so it's just nice to have just in case.

6 years ago

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Suzanne West Alexandria, OH

It's easy to use. It hasn't given me any problems. I haven't had to really use it but every time that it says to test it works.

6 years ago

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Verified Customer

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Katharine Frankfort, IN

I like that it gives you more freedom than just 300 ft. I can carry this little pocket with me that fits the battery apparatus.

6 years ago

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Verified Customer

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Leah Girard, OH

Because they are efficient and affordable. I feel safe knowing my mother is taken care of when I she goes out and at home.

6 years ago

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Verified Customer

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Cynthia Townsend caring for Gloria Graves. Philadelphia, PA

Because this Service is Effective. The Service for what we needed insure that she is and has someone to reach to in an Emergency

6 years ago

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Verified Customer

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Nicole Adam New Rochelle, NY

It is difficult to say how to rate the device as I have not had to use it. I will say that the lights blink frequently, meaning that the cell towers are being iffy. when I tested it during one of the blinking times I could not get through which is concerning as if a test is not going to work, how would a true emergency be?

6 years ago

Reply from Medical Guardian

Nicole, thank you for the review. We're sorry that you've experienced difficulties with your device. We will be in touch to troubleshoot and ensure that everything is working as it should. Have a lovely day!

Dec. 11th, 2018

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Verified Customer

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Mark West Linn, OR

I haven't had any issues with wait time and they've always been responsive. It's really easy to hook up and easy to use.

6 years ago

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Verified Customer

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John Peckville, PA

I did the test and right away they were there and had all the information. They sent me a lock box for my front door. They're very helpful.

6 years ago

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Anonymous Osage Beach, MO

They are extremely helpful when they walk you through the system. They help you with the testing. The watch band is just a little too cumbersome.

6 years ago

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Jeffrey Hilliard, OH

They've been very responsive whenever you have to contact them for any reason. It's a little too easy for me to set it off.

6 years ago

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Verified Customer

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Catherine Broomfield, CO

We've had one person assigned to us the whole time we've had the unit and it is easy to set up and easy to use. They also didn't make me sign up for a contract.

6 years ago