Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Max Okemah, OK

The service is kind of slow, the necklace device doesn't work well away from the base, and the batteries run down. Customer sales reps keep calling us to sell us another device.

6 years ago

Reply from Medical Guardian

Max, thank you for reaching out. We're sorry that your experience with one of our devices has not met your needs. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out and we hope you have a great day!

Oct. 23rd, 2018

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Verified Customer

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Steven B Kennewick, WA

Medical Guardians support keeps you calm in a stressful situation. They were efficient in an emergency and sent out the support we needed.

6 years ago

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Verified Customer

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Joanna Malvern, PA

The product is easy to use, and they take great care of their customers. They follow up with you. Customer service was also very informative.

6 years ago

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Verified Customer

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Truman Montrose, MI

Customer service is very polite and always answer my questions. I do not like how the device around my neck is easy to set off.

6 years ago

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Verified Customer

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Judith B Brooklyn, NY

I feel comfortable wearing the device. It goes wherever I go, and I am able to have the support Medical Guardian provides.

6 years ago

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Verified Customer

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Anonymous

I like it because they can use it outside of the home. When we contacted them for set up or testing they've been very thorough and helpful.

6 years ago

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Verified Customer

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Priscilla

Everything has been perfect, as far as I know it is all working fine. I haven't had any emergencies, but I take it with me everywhere.

6 years ago

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Verified Customer

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Cecilia

The one time I had to use it was when I was stuck in my couch. So, I pushed the button and they came over and got me out of my couch.

6 years ago

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Verified Customer

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Debra

They were informative when I had questions, they answered them professionally and efficiently. However, it is very expensive.

6 years ago

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Verified Customer

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Carol

I wear the necklace or bracelet every day. When I first got it, they answered all my questions and I haven't needed to contact them since.

6 years ago

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Verified Customer

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Rosemary

The consultant was very kind and walked me through everything and gave me a lot of information. It's a nice unit and it's easy to work with.

6 years ago

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Verified Customer

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Gilbert

They sent me the machine and gave me the information to plug it up. The information they sent was really accurate and up to date.

6 years ago

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Anonymous Huron, OH

We pushed it by accident and they answered right away. But we haven't used it yet because when my wife fell we weren't at home, so we couldn't use it, we just called 911 instead.

6 years ago

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Anonymous San Diego, CA

I had a family member who slipped in the bathroom and they called me and also sent someone to the home to check. I was very impressed.

6 years ago

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Verified Customer

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Derek West Dundee, IL

My husband had fallen, and he just pushed the button and they responded pretty quick. I'd say it was probably within 5 minutes.

6 years ago

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Vera Austin, TX

A problem I have is activating it automatically somehow. I had a couple of calls from them where they would ask if I had a problem

6 years ago

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David Prewitt, NM

They keep everything in order for me. They answer my questions right away and the machines are always in working order.

6 years ago

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Verified Customer

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Harold Clarksburg, WV

I carry the main one on my belt and I have a button downstairs and in the bathroom. It seems reasonably well priced to me.

6 years ago

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Verified Customer

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Dora Rathdrum, ID

When I'm at check in there's always been somebody there. The time that it takes to get a response from Medical guardian is a little long though.

6 years ago

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Verified Customer

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Glenda Detroit, TX

I've pushed it and they came right on the line. The main this is knowing somebody will answer quick and they did real good. They're just real kind.

6 years ago

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Verified Customer

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Mable Waxahachie, TX

I've used it twice. I slipped out of my chair and couldn't get up. I've had good service so far. The customer service has been very positive.

6 years ago

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Verified Customer

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Mary

I wear the wristband all the time. Customer service answered and responded right away when my cat accidentally knocked the device off the table.

6 years ago

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Verified Customer

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Mary

I first signed up with Medical guardian because of the price. The only issue that I have with it is the loudness of the speaker.

6 years ago

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Verified Customer

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Mark

Medical Guardian is very easy to use. Customer service is always there to answer my questions and there when I need them.

6 years ago

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Verified Customer

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Andrea Delray Beach, FL

They are patient and explain everything without skipping details. It's a nice and convenient little unit, not bulky at all.

6 years ago

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Verified Customer

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Betina Newbern, TN

They follow through with every question and everything. It's been a good and trustworthy system for me to have in my home.

6 years ago

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Beverly Green Valley, AZ

I keep the GPS in my purse and have the wrist watch. Sometimes I wonder if the necklace is going to hold up, but so far, I don't have an issue.

6 years ago

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Anonymous

I wear it around my neck and it's so lightweight that sometimes I don't even know I have it on. The customer support is efficient as well.

6 years ago

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Latina Galveston, TX

When I speak to people, it's great and they're polite. It's comfortable and easy to wear, I wear it every day on my wrist.

6 years ago

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Marilyn Dallesport, WA

The agent was very helpful, she gave me all the information I needed to make a decision on what to get. Also, it is easy to wear.

6 years ago

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Christos

Someone recommended Medical Guardian to me. I would like to wear the wrist watch while I go on walks, but the device doesn't work past 300 yards. It's a very good device.

6 years ago

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Herb

The product is very comfortable to wear. Customer service is good, because any time we need to contact someone, they are very responsive.

6 years ago

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Verified Customer

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Hilda

The first person I talked to in customer wasn't very knowledgeable. I like the price they offer for their medical alert device.

6 years ago

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Henry

My son decided I should get this medical alert device, and I used it once when I fell and couldn't get up. I think customer service's response time is a little slow.

6 years ago

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Verified Customer

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Barbara

This medical alert device is reasonably priced and fits my needs. The customer service has been great so far, and I haven't had any problems.

6 years ago

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Verified Customer

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Billy

Medical Guardian has a great locating system. I think the monthly charge is very excessive, but thankfully I haven't had to use the system yet.

6 years ago

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Verified Customer

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Penny San Jose, CA

They have good support. It's just quick and easy and there were not a lot of complications to getting the device. It has met my needs.

6 years ago

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Verified Customer

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Kathryn Bradford, PA

My mother is very soft spoken so when we did the test to set it up she spoke into the machine and the emergency medical services could not hear her and there's no way to turn the volume up on the device so now we're just stuck with it. When the person sold me t his product they did not explain to me that there was not a volume button on the device. The only option available to us was to have them call the house phone and hopefully they'll be able to hear us on that.

6 years ago

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Anonymous Sunbury, OH

They were very good at following up with us to make sure it was set up. But, I received some other charges that I didn't expect.

6 years ago

Reply from Medical Guardian

Thank you for the kind review! We hope that everything has been resolved with regards to your billing concerns, but if not, please reply directly to this message. Any information shared in your response will not be posted publicly. If you provide us with your full name, address and phone number we will reach back out to help you resolve any outstanding issues. Have a lovely day!

Aug. 22nd, 2018

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Verified Customer

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Barbara

They take the time to explain everything and make sure that everything is correct and double checked it before they get off.

6 years ago

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Verified Customer

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Samuel Fort Lauderdale, FL

I've spoken with very knowledgeable people. They are easy to communicate with. We also like the fact that there was a necklace as well as a watch.

6 years ago

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Margaret Saint Charles, MI

So far we're happy with everything. The hardest part is getting my mother to remember to pick up the unit and to wear the pieces.

6 years ago

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Verified Customer

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Brigitte Hunter

it works great and is just what I needed. I do would like a better battery for the charger, need to charge several hours every day/night

6 years ago

Reply from Medical Guardian

Brigitte, thank you for the review. We're happy that you enjoy your Mobile Guardian overall. We do have a couple of other devices designed for on the go use that offer greater battery life and may be a better fit for your needs. If you are interested in hearing more, simply reply to this message and we will have a member of our Customer Care team reach out to discuss these additional options with you more thoroughly. Have a great evening!

Aug. 7th, 2018

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Verified Customer

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Norma G. Taylor.

They answered promptly when I had accidentally hit the bottom. They were very kind when I said I had hit the button by mistake.

6 years ago

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Verified Customer

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Anne

When we call to check, everybody is responsive. They gave me a phone number so that other people can put it in their phone as a contact.

6 years ago

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Verified Customer

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Shirley

They were extrememly helpful from the first time I contacted them. We got the product right away and had no problem setting it up.

6 years ago

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Verified Customer

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Roberta Sharon

It came promptly in the mail and was easy to set up with their help. It's better than this local one we had, and cheaper too.

6 years ago

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Charrie Salt Lake City, UT

I chose Medical Guardian because the device followed me around more than what I had before. I can go places where my other one wouldn't let me go.

6 years ago

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Dixie Laguna Beach, CA

My biggest problem is remembering when I go out to take the bass part with me. I'm getting better at it but it's a little bit of a learning curve.

6 years ago

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Tony Olive Branch, MS

Medical Guardian's system is very easy to use and convenient. We use it only for emergencies, but thankfully haven't had to press the alarm button yet.

6 years ago