Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Christine

I think Medical Guardian's equipment is very easy to use. Thankfully I haven't had to use it, but I have it for when I'm home alone.

6 years ago

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Verified Customer

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William T

When I was shopping for medical alert device companies, I chose this one at random. I've never had any problems with their system.

6 years ago

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Verified Customer

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Elena

I use the device to do tests once a month, and their response time is very good. They're very knowledgeable, helpful, and professional to work with.

6 years ago

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Verified Customer

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Donna

I haven't had to use this device yet, but it's a very convenient system to use. I've had a very positive experience with them.

6 years ago

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Verified Customer

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Anonymous

Customer support is very prompt, polite, and helpful in getting your device all set up. They're very pleasant to talk to and work with.

6 years ago

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Verified Customer

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Anonymous

My mother has this device, and they were very friendly and helpful when we were getting the device all set up. It's a very simple system to use.

6 years ago

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Verified Customer

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Rose

I like having the security of knowing I have this device if I need to use it. Every time I test the button, they help me out.

6 years ago

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Verified Customer

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Agnes Brooks

The staff was very helpful, they kept walking me through the steps of setting it up. They even had me move the receiver and take it to a couple of different locations

6 years ago

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Verified Customer

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Carol Shugar

Every time I've contacted someone, I always got my answers immediately. The watch felt a little cheap, but they have good products.

6 years ago

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Verified Customer

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Maxine Dykes

They were so accommodating to begin with, they've run a couple of tests with it and were very concerned that it should be working.

6 years ago

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Verified Customer

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Janet Marsh

They've been very nice when I call for questions on how to use it. They set it up for me, it was really easy for them to tell me how to do it.

6 years ago

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Verified Customer

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Anonymous Elm Grove, WI

They walked me through the installation and made it easy. Testing it is also very easy. The wristwatch is bulky on tiny wrists, though.

6 years ago

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Verified Customer

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Linda Stanley

They are there when you need them for any questions. It works, anytime I test the device they are very accurate, concerned, and caring.

6 years ago

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Verified Customer

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Margaret Ellen Cole Mansfield, OH

I've had no problems with it, and they've been good to me. They're very trustworthy, and I like that it has GPS so I could be anywhere and get help.

6 years ago

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Verified Customer

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Margaret Cook Levy Savannah, GA

Any time I call to test it, it's been quick. Even when I had to call in to change a number, they were very efficient about it.

6 years ago

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Verified Customer

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Kay Vancouver, WA

The customer service is really good, they make it clear how to use. They've been prompt and courteous each time I call.

6 years ago

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Verified Customer

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Sandy Crow New Bern, NC

They are always there to answer my questions, and they've very good to deal with. It's a great product and it's easy to use.

6 years ago

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Verified Customer

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Joy Kalmbach Elkton, MD

Every single time we got the call with an issue of the buttons being accidentally being depressed, they're just polite, outgoing, and friendly.

6 years ago

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Verified Customer

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Elizabeth Calabrese Ormond Beach, FL

I like how I can go outside because it covers a territory. It's easy to use, and I like the way they deal with people online.

6 years ago

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Verified Customer

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Barbara Otanez Rohnert Park, CA

I like that it has GPS. The response time is very quick, and they ask a lot of questions. We've been very happy with them.

6 years ago

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Verified Customer

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Mary Watton Sherwood, AR

My mom used it when she slipped in the garage and didn't want to bother us. They asked her if she needed help and they were concerned, which is what I want

6 years ago

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Verified Customer

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Lisa Culver

Easy setup with everything my mother needs. Quick response whenever she presses the button. Gives my mother and our family peace of mind.

6 years ago

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Verified Customer

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Jean Calpabilota

It's served our purpose and we're very satisfied. Everybody that we have spoken to from the company has always been excellent and responsive.

6 years ago

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Eleanor Burnard Nazareth, PA

This is very responsive and it functions well. We got this because of the combination of great customer care and equipment.

6 years ago

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Verified Customer

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Eva Chisholm

Customer Service is very responsive when you ask them something. I chose this after doing research on the internet. It's easy to use.

6 years ago

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Verified Customer

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Beverly La Rock Elkton, MD

I test it monthly to check to make sure it's working and they are very polite and quick to respond. I live alone so I wear it when I'm up and around during the day.

6 years ago

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Verified Customer

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Barbara Brienza

I think it's very good and the response is very quick. I can't wait until the new freedom watch will be available to get.

6 years ago

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Verified Customer

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Brenda Soloff

This mobile alert system was recommended by my insurance company. I test it monthly and every representative I have spoken to is helpful.

6 years ago

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Verified Customer

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Anonymous

They've been pleasant to work with when we do the monthly checks and at one time there was a little problem. I think it's a very good product

6 years ago

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Verified Customer

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Gladstone Bonnick

I decided that medical guardian are the right company for me. So far I haven't had to use the service but they're very prompt in alerting when the line is down or anything similar. As far as I can tell the company is great.

6 years ago

Reply from Medical Guardian

Gladstone, thank you for reaching out. We're happy that your experience with Medical Guardian has been a positive one! Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers. Have a lovely day!

Jun. 5th, 2018

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Verified Customer

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W.S. Shawnee, OK

One of the deciding the factors was that I was able to go outside. I've never gotten a call from the company though I I wish did. One of the most disappointing things was trying to cancel this service. I carefully gave them the address to sent the label and they keep sending it to our old address.

6 years ago

Reply from Medical Guardian

Thank you for reaching out. We would certainly like to assist you if you are still in need of additional assistance in canceling out your account. If that is still the case, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach back out about cancelling out your service. Have a great day!

Jun. 5th, 2018

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Verified Customer

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Anonymous Apache Junction, AZ

My children are the ones that bought it for me. I've used it when I go out of town. I enjoy having Medical Guardian, it makes me feels safe and secure.

6 years ago

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Verified Customer

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Anonymous

I dd research and concluded that Medical Guardian was the best option. I'm very satisfied, because it does what they said it was gonna do.

6 years ago

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Verified Customer

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Elizabeth Carkhuff

Everything is very comfortable. I haven't had to use it yet, thank heavens. I really do depend on it though in the case that I might need it someday.

6 years ago

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Anonymous

I checked out and saw that it was the right one for me. Whenever I'm away or anytime I just wear it. Every time I called to check up, the people have been helpful but I don't receive much of a follow up.

6 years ago

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Anonymous

My children decided I should have it. I haven't had to use it, but I wear it every day. I feel very secure to have Medical Guardian.

6 years ago

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Stacey Mummert

Medical Guardian is a nice product. I feel very comfortable having it. I've never had to use it, so that's very fortunate.

6 years ago

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Verified Customer

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Ardlen Orrino

My wife and I have serious physical problems so having Medical Guardian is very handy and we're very fortunate. It's pretty efficient.

6 years ago

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Verified Customer

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Martha Stone

I saw it through an advertisement. The support system is great, they contact my husband and they contact my relatives. I don't like the range it has, it seems limited from my home.

6 years ago

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Verified Customer

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Harry &

The price and being able to go anywhere with the device. I've made test calls on the device and every test call failed. They ended up having to use their GPS equipment to find my location. The support team or so called support team did not remedy the situation. I believe I either had faulty equipment or they had false advertisements. They told me my location was a half mile in a park while I was actually at the doctors testing it. I plan to cancel it in the near future.

6 years ago

Reply from Medical Guardian

Harry, thank you for reaching out. We are currently looking into your situation and will be in touch to help troubleshoot.

Mar. 1st, 2018

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Verified Customer

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Anonymous Waterford, MI

I decided to get medical guardian for safety reasons though I've never used it before. Medical Guardian has a friendly staff.

6 years ago

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Verified Customer

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Bertie Williamston, SC

We compared Medical Guardian with other medical devices. It hasn't been used other than testing it. They are super nice and seem very attentive.

6 years ago

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Sandra Moore & Malcolm Monroe San Antonio, TX

We have fallen a couple of time since we don't have good balance. I've struggled when I've used it. The Medical Guardian staff doesn't answer quick enough.

6 years ago

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Anonymous

My son is the one that decided for me. I've had a heart attack and he decided to do it. I've never used it, but I wear it all day.

6 years ago

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Carol Robinson

I just liked what they advertised, so I got it. They are nice and friendly. If you ask them to, they'll help you test the button.

6 years ago

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Verified Customer

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Jerry Browning

I didn't decide to get it, my children did for me. I have inadvertently triggered it twice. I felt like they took a long time to answer. It seems to be easy to use though.

6 years ago

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Stephanie Beal

I thoroughly researched different services and Medical Guardian came out on top. The device has been easy to use and they have been very responsive.

6 years ago

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Kenneth C Fitzgerald

I needed a company that monitor 24 hour GPS tracking system for my father. Fortunately we haven't had to use it, we just have it just in case.

6 years ago

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Verified Customer

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joanne moore

I wear it and it's very convenient. I used it once when I fell. I was alone so I pushed the button and help came out quickly.

6 years ago

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Anonymous Wilberforce, OH

My daughter was the one that decided to get it, not me. I usually put it on in the morning and wear it until I go to bed. I wear it around my neck so sometimes I lean against something and set it off. I always get a call from them whenever that happens. It has been quite satisfactory.

6 years ago

Reply from Medical Guardian

Thank you for the kind words. It appears that you have been satisfied with our service overall. Is there anything we could do better to earn a higher rating? If so, please tell us! We're looking to earn a 5 out of 5 with our customers. Have a great weekend!

May. 24th, 2018