Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Donna Walker Brainerd, MN

Customer support is good, they are always willing to work with us. The only time I've used it was a false alarm, the button is very touchy.

7 years ago

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Verified Customer

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BK

A friend who had it, told me about it. I have not had to use it thank God for that. I feel a lot safer having it, this is very good. I like the idea of the GPS on it.

7 years ago

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Verified Customer

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Betty Dodd

We have had no issues,their customer service is qmazing,the devices work greatly, they even call to remind when to charge.

7 years ago

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Verified Customer

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Lynn

When I test it, it takes a long time in my estimation to answer. Sometimes it says I need to move to get a better signal. If I'm incapacited that and I wouldn't be able to get a better signal, how good is it?

7 years ago

Reply from Medical Guardian

Lynn, thank you for the feedback. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. Would you be willing to help us locate your account so we can troubleshoot your device if that is not the case? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will have a member of our team reach out. Have a great day!

May. 15th, 2018

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Verified Customer

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Terri Wrobleski

I got it for my mother. She doesn't use it yet, but she likes the customer support, it has been very easy and accessible.

7 years ago

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Verified Customer

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Richard & Elaine Larson

I got it for my parents. In the few times my parents have had to use it, it has worked, but the response time is not always what it should be. We think the medical guardian is overpriced.

7 years ago

Reply from Medical Guardian

Thank you for the feedback. We're happy to have been able to offer assistance to your parents when they have needed it. Regarding the response time for their device, they should be able to reach one of our highly trained operators in under 60 seconds under typical conditions. If that is not the case, we would like to troubleshoot their device. Please reply directly to this email if you would like a member of our Customer Care team to reach out. Have a great day!

May. 11th, 2018

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Verified Customer

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Hazel Stephens

Thank God I haven't had to use it for a medical emergency, I just keep a check on it. I push the button for a check and they answer it immediately.

7 years ago

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Verified Customer

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Dottie Maxwell

Honestly, I picked them because of the price. I have it just in case something happens. I'm sure that when I need them they'll be there.

7 years ago

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Verified Customer

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Clarence Foy

I did some research and decided to go with Medical Guardian for my dad. The representatives that we've talked to have been very helpful and knowledgeable.

7 years ago

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Verified Customer

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Anonymous

They had what I wanted so I got it. It's good. I can go anywhere I want to go with it and they'll pick up quickly if I need them.

7 years ago

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Verified Customer

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Anonymously

I've only had it a few months. I needed something in case I did fall because I have a problem with my knee. I haven't had to use it yet, but I used a couple times accidentally and they responded very quickly.

7 years ago

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Verified Customer

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Donna Firpo Hartselle, AL

I call in every month for do the test of the device and it works perfectly. They're always very nice and polite with me.

7 years ago

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Verified Customer

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Diana

Very easy to use. Service is quite prompt. Like that can check once a month to be sure your service is connected and working. Give you peace of mind

7 years ago

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Verified Customer

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JAB

Prompt with delivery of medical alert devices. Customer service is helpful if you encounter issues however wait time can be lengthy to talk with someone.

7 years ago

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Verified Customer

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james M Wright

Have no reason not tom grant 5 star. Have not had an emergency , but have set off alarm by mistake a couple.times It was resolved

7 years ago

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Verified Customer

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Roxanne

I have found Medical Guardian to be responsive to my inquiries, concerns, etc. Their Customer Service Reps are very helpful and friendly.

7 years ago

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Verified Customer

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Vivian Hull Farber, MO

I bought it because my daughter made me do it. I chose this one for the price. I never had to use it. I had set it off accidentally and the response was fast.

7 years ago

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Verified Customer

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Sylvester And Shirley Saint Paul, MN

My wife bought it for me because I do the security rounds in my building. Right now I'm having a problem with it. I've had two false alarms on it, I don't know what happened with it.

7 years ago

Reply from Medical Guardian

Thank you for the review. We definitely would like to look into your concerns with false alarms to see if there is something we can do to help you out. Would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out and we hope you have a lovely day!

May. 2nd, 2018

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Verified Customer

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Hope Vaca Artesia, CA

We switched from a different service because the last one didn't meet our standards. I though this one would be sufficient to guard my mom wherever she went if she needed assistance. I know that she was wearing it but I noticed that one time she fell and there was no alert or anything about it. no one called us and we had no idea that it had even happened. We later realized it wasn't even functioning right because apparently it hadn't been properly activated. Months went by and no one gave us a call to make sure things were alright. There has been no communication whatsoever.

7 years ago

Reply from Medical Guardian

Thank you for the review. We certainly hope your mother is doing OK after her recent fall. We will have a member of our Customer Care team give a call to ensure everything is working as it should with your mother's Home Guardian and answer any additional questions. Have a lovely day!

May. 2nd, 2018

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Verified Customer

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Anonymous San Diego, CA

I decided to buy it after I read the reviews online. I rarely put it on so it's probably is fairly useless to me because it's not comfortable, that's one of the problems.

7 years ago

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Verified Customer

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Connie San Diego, CA

I like the convenience of the watch band, also the fact that if I accidentally hit the button, you call me to check before you send the paramedics.

7 years ago

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Verified Customer

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Rita J Aurora, CO

The two times I've had to use this service it was great. Prompt response with excellent personnel to deliver care. Couldn't have been better.

7 years ago

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Verified Customer

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Sally Roseville, CA

I am disappointed in the device - it is just so large, heavy and obtrusive. Service has been excellent, even when I suggested cancelling. I'm not sure I can adjust to it, long term.

7 years ago

Reply from Medical Guardian

Sally, we're glad to hear that you are happy with our overall service, if not the size of your unit. If you are interested in hearing about additional device options, simply reply to this message with your full name, address and phone number and we will reach back out to discuss further. Any information shared in your response will not be posted publicly. Thank you for the review!

May. 1st, 2018

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Verified Customer

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Bea Dantes Milford, MI

Because for the past year, whenever I press my alert, the message I get is "Stand By" and this is generally repeated a few times before I get a responder.

7 years ago

Reply from Medical Guardian

Bea, thank you for the review. Under normal circumstances, our units typically reach one of our highly trained operators in under 60 seconds. It sounds as though your device is functioning properly based on what you are saying. If that is not the case, please reply directly to this message and we will have a member of our Customer Care team reach out to troubleshoot your device. Have a great day!

May. 1st, 2018

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Verified Customer

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Elaine McDade, TX

they have responded quickly when i hit the button (by accident) and knew where I was each time. They notify me before each annual payment.

7 years ago

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Verified Customer

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Harry Christy Piqua, OH

Fast, easy, efficient. However, the device is extremely sensitive as it alarms frequently in his sleep, taking a shower, putting on clothes.

7 years ago

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Verified Customer

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Anonymous

I believe that your staff couldn't be more helpful, even though it might be a "false" call. They are pleasant and offer to help!

7 years ago

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Verified Customer

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Sarah

I live alone, walk lots, and have total confidence that should I have a problem when alone, wherever I am, I will get help when I press my pendant.

7 years ago

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Verified Customer

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Paul Block

My mother had a heart attack and fell at Christmas time. It only took the ambulance about 5 minutes after she pushed the button on her necklace.

7 years ago

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Verified Customer

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Jean Cecil

They always answer and are very courteous. All I have ever done is test the system, however, they sometimes take longer than I would like if it was a real emergency.

7 years ago

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Verified Customer

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Jane Fina

Fortunately, I haven't had to use the service however, when I do a test the person answering the phone is always professional.

7 years ago

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Verified Customer

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Barbara

Responsiveness to questions, calls, etc. No medical emergency response needed. Therefore, no reason to NOT indicate "excellent" in the areas below.

7 years ago

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Verified Customer

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Arthur L. Kaplan

The system works well. I would like to have a bracelet to wear the device when I leave my home.When I prurchased the service, they did not have one available.

7 years ago

Reply from Medical Guardian

Arthur, thanks for reaching out. Your all-in-one device, unfortunately, does not have the option for a wristband option at this point in time. We do however have other device options, including a two-piece mobile system, our Mobile Guardian, that has a wristband option. If you are interested in hearing more about this device, please reply directly to this message and we'll have a member of our Customer Care team reach out to discuss further. Have a great day!

Apr. 27th, 2018

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Verified Customer

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Anonymous Fallon, NV

I'm here by myself quite a bit and I'm 83 years old and well I had to have something so I got it. I never had to use it. I wear it but I don't use it unless I have to and I just that I don't know I've been paying it about to tested it out to see if it work.

7 years ago

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Verified Customer

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Barbara Norkept Pompano Beach, FL

I saw Medical Guardian in an advertisement and I bought it because it was the best option for me. So far I Haven't had to use it, but when I do the function test it works perfectly

7 years ago

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Verified Customer

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Bobby Jo Dechand Liberty, SC

I bought Medical Guardian after I saw all the ratings. I've already used it twice and they are really fast. I'm really happy with it.

7 years ago

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Verified Customer

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Ann W

System for alerting family members only gives email that button was pressed, should send another email that all is good or further action taken. Plus we would rather a text, we don't see emails right away

7 years ago

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Verified Customer

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L. Zink

Always responsive and polite. I'veused several times in test locations while traveling and always receive a quick response even in a moving car.

7 years ago

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Verified Customer

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Pat McArthur and Family

I have had 2 occasions that I had to use the service and it was excellent! My family and myself would now not do without it!

7 years ago

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Verified Customer

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Christina

Very helpful. I have to test it montly and they are alway helpful. If i have any question they are great to help me with any thing i have .

7 years ago

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Verified Customer

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T Stigge

Response has been excellent. However, I'm finding the toting of the charger and remembering to recharge it quite cumbersome.

7 years ago

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Verified Customer

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Jack G

I have not had to use once since got it. Response was great. I have never felt insecure with it and take it when leave state on vacation

7 years ago

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Verified Customer

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Bettye Parker White, GA

I chose to purchase this service because it was voted the best company. So far I have never had to use it but when I set it up was a pretty quick response.

7 years ago

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Verified Customer

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Anonymous Oklahoma City, OK

We have not use it yet, but, I bought it for the cost and the fall protection. It's really portable and small, is easy for carry around.

7 years ago

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Verified Customer

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Delores Boviall Walworth, WI

I saw the product in AARP magazine and I bought it for my mother, It's really efficient and sufficient for what my mother needs.

7 years ago

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Verified Customer

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Norma Anderson Port Clinton, OH

I just saw their ad and decided to get it. I've used it a couple of times and it has been very efficient. We've been satisfied with their service.

7 years ago

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Verified Customer

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rose Estero, FL

I picked them after doing some research. They were prompt and to the point when I called them. The device is good quality and it works great.

7 years ago

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Ruth Vega Miami, FL

After some research, I picked them. Now we don't need to use it anymore. I want to close my account but I can't because I still have the unit. I'm still waiting to get a return box or tag to return it. I think their company sucks.

7 years ago

Reply from Medical Guardian

Hello Ruth, we are sorry to hear about your experience with our company. You should see an email from in your inbox or spam folder. If you did not receive this email please reply to this review and we’ll have someone research this matter for you. Thanks for your feedback.

Apr. 12th, 2018

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Verified Customer

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Dan Ogletree Virginia Beach, VA

I lived alone so when I got a call from somebody I decided it was the time to do it. They are always checking on me to see how I'm doing.

7 years ago

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Nedie Hiatt Mount Airy, NC

I was dissatisfied with the other ones I found, so I went with Medical Guardian. I have it on all the time. They call me back quickly when I use it.

7 years ago