Name: Medical Guardian
Rating: 4.1

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Geraldine Lenarcic Utica, MI

I found it via internet search and chose them based on that. Haven't used it yet, just normal everyday usage. It's easy to setup and use, but once you activate it, their customer service is very unresponsive.

6 years ago

Reply from Medical Guardian

Geraldine, thank you for the review. With regards to reaching out to our Customer Service, we have been experiencing high call volume as of late. We have taken action to address this and you should notice improvements if you need to reach out to us again in the future. Feel free to respond directly to this message if you have any other questions or concerns. have a great week!

Mar. 19th, 2018

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Tina Moore Winchester, TN

Probably the cost was my main motive for getting this one for my sister. She's had no problems with it. We appreciate their quick turnaround.

6 years ago

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Harvey &

I looked it up and they have the best reviews. I wear it all the time, because it gives me constant protection if I fall ill.

6 years ago

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Mary Jo Vincennes, IN

We found it on the internet. it works well. One time my mom pushed the button and people called me. They had a quick response.

6 years ago

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Phil Lupo Mount Prospect, IL

I like their reps; they answered all my questions as needed. Fortunately I never have had to use the device, and I've never had a problem with it.

6 years ago

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Elizabeth Bev

My family decided it was the best device. I'm fine with it. I wear it from the time I get up in the morning, all day. I'm comfortable with it, and I feel safe with it.

6 years ago

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Kay Macdermott Hyde Park, NY

My daughter looked it up on the computer. She didn't like that I live here alone when she's so far away. I would recommend it; I feel a lot safer.

6 years ago

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Patricia Loaiza San Diego, CA

I got it since another friend of mine has it. I think they should have the information on your health at the company, not just at your house. If you call for an emergency, they should know what to tell the people that are going to go to help you.

6 years ago

Reply from Medical Guardian

Patricia, you are correct that we don't currently offer the option to store your health information in our database. However, we do currently provide EMT cards with all purchases that you can update with appropriate medical information to put on your fridge. In an emergency situation, we will inform emergency responders of the EMT card location, providing them with potentially valuable information in the process. Feel free to reply directly to this message if you have any additional questions about this process or any other questions. Thank you for the review and have a great weekend.

Mar. 16th, 2018

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Julie Fore St Louis, MO

I didn't do research or anything, I just picked it. They've answered whenever we test the button and it still works, it hasn't broken yet.

6 years ago

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Anne Laliberte

I got it since it was the one with least restrictions. I did accidentally use it once and got a response within thirty seconds.

6 years ago

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Eleanor Peluso

My son selected it. I put it on in the morning, and I take it off at night when I go to bed. I rely on it, and I feel that I can depend upon it.

6 years ago

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Vestella Williams Littlefield, TX

I got it for safety since it gives me quick access to help if I need it. As of yet, we've only tested it but every time we call we've gotten a quick response.

6 years ago

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Adrian Land Natchitoches, LA

My children decided to get it for me. I haven't had to use the thing but compared to other providers their price is on the expensive side of things.

6 years ago

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Charles And Leah Burger Garden City, ID

Every time I have spoken with their customer representative, they were very polite, very helpful, very knowledgeable, and have gotten it right.

6 years ago

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Robert Norman Richland, WA

We picked it since it was recommended by consumer reports. I've only used it once and had no problems with it. Our experience has been very good.

6 years ago

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Thankful Buffalo, NY

It gives the individual wearing Medical Guardian & his or her family, the piece of mind that the Guardian is there 24-7 to help.

6 years ago

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Barbara

Pushed button in error, because I didn't answer they reached out to my brother who got in touch with me. I know the service is reliable.

6 years ago

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M.B. Eldreth West Jefferson, NC

I have accidentally activated the alarm a few times and rec'd an immediate response. The responder was very kind and reassuring.

6 years ago

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Dorothy Chapman

The system is very reliable. There are times I have pushed the button by mistake and the response is immediate and very gracious.

6 years ago

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Deborah Santana Ocala, FL

I love the piece of mind and safety. I do wish the writs band could be upgraded to something more comfortable and stylish.

6 years ago

Reply from Medical Guardian

Deborah, thank you for the review! Regarding the wristband that came with your Mobile Guardian, some customers have changed out the bands to something that better suits their needs. A watch repair shop may be able to help you get this done. Have a lovely day!

Mar. 15th, 2018

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Donna Lady Lake, FL

It works and is easy to use. I am on my second year of using this product. It has provided me with a sense of security.

6 years ago

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Mildred Charlotte, NC

It's very easy to install and use. The equipment was mailed on time. The Customer service representative was very friendly and helpful

6 years ago

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Anne Cleveland, OH

My aunt tests her system every month and always gets a prompt response. She's very relieved to know help will be available if she needs it.

6 years ago

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Hugh Galloway New Rochelle, NY

It was recommended by a home healthcare aide. It just hangs around my neck and it's there. That's all. I haven't had to use it. I don't really have any contact with them. I haven't had any problems with it.

6 years ago

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Barbara Bragg Concord, CA

My daughter decided to get this for me. I haven't had to use it but I wear it every day. I'm sure that I can depend on it if I fall.

6 years ago

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Sandra Gruver Wooster, OH

Somebody else decided to get it for me. I used it for a while but I stopped fairly recently. While I had it it gave me a little bit more security when I was out and about.

6 years ago

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Mary Westlotom Mooresville, NC

I got it mainly because of the price. I haven't had to use it except for when I test it. So far things have been good, I get good service.

6 years ago

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Karl Brandt Petaluma, CA

When I go out I take it out of the holder and put it on my pocket. It's nice knowing that I have it if I need it, but it seems to be a little expensive. I have to consistently pay for it rather than straight out buying it and since I've never use it's weird not to get some money back.

6 years ago

Reply from Medical Guardian

We thank you for the feedback Karl. With regards to your pricing, you are paying monthly monitoring fees that ensure a timely response when and if you ever need to push your button. Please don't hesitate to reply directly to this message if you have any other questions or concerns about your service!

Mar. 12th, 2018

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J. Larchmont, NY

I've never had to use it thank god, I just have it hanging from my neck in case I need it. Customer service is very attentive.

6 years ago

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Jim Arlington, VA

My son recommended I get it so I did. It's a bit inconvenient since I need to take the little unit with me whenever I go out of the condo for the thing to work.

6 years ago

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Linda Pendergast Peoria, IL

I got it as a recommendation. I haven't had to use it but I keep it around my neck every time I'm home alone. I have no complaints about it.

6 years ago

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Jingchu Li West Chester, PA

I looked up the best Medical Alerts on Google, and it popped up on the first line. I looked at others, but I chose them because of the commercials I saw. My grandpa wears the device every day, but we didn't use it yet.

6 years ago

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CharlesLaCour

I have fallen several times in the past. I feel very secure with my monitoring device and am not so worried when I have to be alone.

6 years ago

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Dee Livermore, CA

New to Med Guardian...hit button accidentally but very kind person assured me it happens a lot and wished me a good day.

6 years ago

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Susan Newark, OH

I've not needed medical assistance but operator connection has been very quick during testing and false alarms with fall button

6 years ago

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Mary

Each time I accidentally hit the button they responded, although I did not hear them speak they were able to contact my daughter Debbie

6 years ago

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Ginny Norton Springfield, MO

They had the best features for the best price. That's why I got it for my mother in law. I think the design of the button is good, it has all the features that she needs.

6 years ago

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Bill Bradley

I did an analysis and based on the findings and on my needs they were the most appropriate service. Though I wish it had the GPS system instead of being tied to a particular location.

6 years ago

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Anonymous Chicago, IL

My son got it for me. It's comfortable to wear and I haven't had any problems with it at this point. Though, I have not had to use it yet.

6 years ago

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Laura Anne Greensboro, GA

I read about them on a publication so I decided to get it. They have been available and very dependable so far. The button is easy to use too.

6 years ago

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Anonymous Butler, KY

My son picked it out for me. I haven't had to use it yet, but the thing is comfortable. So far they've done everything they're supposed to do.

6 years ago

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Betty Bruns Omaha, NE

I compared different companies and they were the ones I picked in the end. I haven't really had a chance to test it, but the device is alright. It's a handy thing to have.

6 years ago

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Danny Knowles Phoenix, AZ

I saw them advertised and decided to get it. It's a great service, so far the responses we've gotten have been very quick. I like it.

6 years ago

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Carolyn Harrison, NY

I saw an Ad on television that said they were the best service, so I got it. I've never had to use it, I just wear it. Overall I think it's good.

6 years ago

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Evelyn Hermansen Staten Island, NY

A friend recommended it to me, so I got it. I wear it every day, though I'm not really comfortable using it. It is also too expensive.

6 years ago

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Mary And Elgin, SC

From the reviews and options available, they seemed like the best choice for my parents. They've used it twice and everything has worked well.

6 years ago

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Henrietta Lee Cave Junction, OR

I just wear it every day, there's really nothing special about it. I haven't even used it, though we're having a hard time contacting customer service.

6 years ago

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Mary Barry Lebanon, PA

My daughter was the one that decided to get it. I wear it all the time but I haven't needed to call them. Overall it's good though.

6 years ago

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L.M. Meridian, ID

Our daughter did the research and came up with them as the best company out there. I've never had to use it, but I guess overall it's alright.

6 years ago

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Grace Huy Brea, CA

I have some health problems so I needed to have something like this. So far I have not had to use it, but it's there for when I need it.

6 years ago