Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Lynett Molek Montrose, CO

The price was the main reason I got it. I wear it mostly when I go out since it has GPS. I feel a little more secure having it with me.

6 years ago

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Verified Customer

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Uletta Floyd Baytown, TX

I wasn't really the person that made the choice of getting it, my daughter did it. I check it once a month and they've always answered immediately.

6 years ago

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Verified Customer

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JeanFaulkner

Purchaseing the system was easy and the rep was knowledgeable and very helpful. Thankful my Mother has not had to use it!

6 years ago

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Verified Customer

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Eugene O. Davenport, FL

I was looking for something that could help me if I happened to fall down. I wanted to make sure I would be able to get help if that happened. I have the button attached to my wrist, so I just put it on and have no problems with it. It works and I can rely on it. I haven't really gotten good support from them though. It's very poor, they're always out to get more money. Billing is also very poor. Still, they're an outstanding company.

6 years ago

Reply from Medical Guardian

Eugene, thank you for reaching out. We're sorry that your experience hasn't been exactly what you expected with regards to support and billing. We would like to hear more about those particular aspects of your experience to see if we can address your concerns more fully. Would you be willing to help us locate your account so we can reach out? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we can look into your case more thoroughly. Thanks again for the review. Have a great day!

Feb. 28th, 2018

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Verified Customer

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JeanEllis

Operator very helpful I haven't had to use it yet but I love the peace of mind I like the neck alarm l always have it on

6 years ago

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Verified Customer

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ViolaWalters

Very helpful and friendly. Product worked as advertised, and when no longer needed, they set up a return of equipment for a refund with no fuss.

6 years ago

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Verified Customer

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B.D. Ankeny, IA

My oldest son got it for me. I haven't had it that long so I haven't had to use it. Still, the bracelet is comfortable to use.

6 years ago

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Verified Customer

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Ellen Tervort Elko, NV

My daughter bought it for me. The device is always on and I just wear the necklace when I go out. They check in with me and everything works fine.

6 years ago

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Verified Customer

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Anonymous Huntington Beach, CA

I read lots of reviews before settling on them. I haven't had to use it yet, but I know they will send me help when I need it.

6 years ago

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Verified Customer

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Jackie Reece Raymore, MO

I saw it advertised somewhere and decided to give it a try. I haven't had to use it, but so far it seems to be just fine.

6 years ago

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Verified Customer

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John Arnold Indianapolis, IN

My wife was the one that picked it out. I guess it's fine. I'm sure it works and it gives me a sense of being safe, though I've never had to use it.

6 years ago

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Verified Customer

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Alice Dicks Des Moines, IA

The button is easy to use and customer service has been real quick to answer whenever I call them. They always explain things to me very well.

6 years ago

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Verified Customer

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Patsy Farmer Roseburg, OR

My son got it for me. I've had it for a year now and I haven't had to use it. I'm sure that when I need it it'll be working just fine.

6 years ago

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Verified Customer

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Bene Clayton Buford, GA

I saw it advertised and decided to get it. I haven't had to use it yet, but they're always there if I need them. It's all perfect.

6 years ago

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Verified Customer

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Onna Lee Ames, IA

At the time I just needed a service and my daughter found this one for me. I haven't had to use it, but I've had no problems with it.

6 years ago

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Verified Customer

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Mathews Coeur d'Alene, ID

I researched on the internet and found them. I haven't had to use it since I got it, but I've gotten very good service so far.

6 years ago

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Verified Customer

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Dorothy Axtell Hemet, CA

Since it was the cheapest option out there, I went with it. It's a very convenient service and we used it when the smoke alarm went off in our house.

6 years ago

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Verified Customer

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Ruth Moses Wynnewood, PA

I got it as a gift from my son. I don't use it unless it's definitely an emergency. It does give me a feeling of safety.

6 years ago

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Verified Customer

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Howard Palen Fort Myers, FL

I just saw them online and decided to get it. I haven't used it, thank goodness, but I haven't had any problems yet. Everything seems to work.

6 years ago

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Verified Customer

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Vivian Heil Bensalem, PA

I did an internet search and got it for my mother. The button is alright. It looks ok, it's not too big, and it works fine. We had a lot of problems with customer service though. I don't think they handled our agreement properly. It has taken weeks and several phone calls and emails to try and get things straightened out and we still couldn't get things right. I even had to go to the better business bureau and only then did things get resolved. Based on that experience, I wouldn't use them again.

6 years ago

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Verified Customer

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Anonymous Baytown, TX

We got it through a reference. The button is easy to use, but we were not really told that some of the online response information is not available yet.

6 years ago

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Verified Customer

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Doris Reddington Nokomis, FL

My daughter was the one that did research on different companies. In the end we settled on this one. I haven't had to use it yet, but everything seems to be ok.

6 years ago

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Verified Customer

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Virginia Long Belton, MO

I got it since I didn't need a landline to have it. It's very easy to use the button and they are very responsive whenever I call or press it.

6 years ago

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Verified Customer

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Jean Nickum Duncansville, PA

My kids helped me pick it out to tell the truth. I wear it everyday in case I fall. I'm happy with my button. So far it has been great.

6 years ago

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Verified Customer

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Anonymous Milwaukee, WI

I just talked about it with my daughters and we decided this one would work well. We haven't run into any problems with the button, it works fine.

6 years ago

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Verified Customer

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Jan Mcdiarmid Rochester, MI

My son and daughter bought this for me. I've never had to use it, but they've always responded to me when I test the device.

6 years ago

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Verified Customer

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BertieYoung

Have not had an emergency requiring response at this time, thankfully. However, we have tested it twice, and had very pleasant responders both times.

6 years ago

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Verified Customer

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Coral Grass

They had what we needed so I got it for my mom. When we set everything up customer support was fine and the thing seems to work well too.

6 years ago

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Verified Customer

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Margie Grills Ocala, FL

I researched and they had the right product that I needed for my mother. The button is very simple and easy to use and they always have people available to help you.

6 years ago

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Verified Customer

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Pam Vescovi Saint Augustine, FL

The price and the value of it were what convinced me of getting it. I haven't had to use it, thank god, but everything is fine with it.

6 years ago

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Verified Customer

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GwennNitsberg

Since I live alone it's comforting to know that should I need assistance, all I have to do is press one button and Medical Guardian will send help.

6 years ago

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Verified Customer

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ValentineKefeli

I bought it for my parents. There was nothing wrong with it just did not work for them at this stage of their lives. I called to return it, got return label but still have no money credited back on my visa. The sales person was nice at first but when I needed to return and had questions about credit ignored my emails. It was disappointing, I have the name of this salesperson, he is from Philadelphia.

6 years ago

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Verified Customer

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SharonCook

Device is pretty new and not used to date. Like the fact it is small enough to carry in my purse. Haven't used the pendent or watch units as yet and may not.

6 years ago

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Verified Customer

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JohnLeguillou

I have only had it for a little over 1 month. I am glad I haven't had to use it. My wife has been in rehab for a broken femur and will be coming home tomorrow. She will then be putting on her wrist unit for the first time.

6 years ago

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Verified Customer

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Angie Rushing San Antonio, TX

At the time it just seemed like the best service, so we got it. I used it when I fell on the floor. It has been the best so far.

6 years ago

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Verified Customer

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R.S. Mineral Ridge, OH

I checked on the computer and found them. Usually I just put it on in the morning and take it off at night. Though I don't like that the device is bulky.

6 years ago

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Verified Customer

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Patricia Matchette Milford, OH

I heard about them and decided to sign up for it. I just got it two weeks ago and I use it whenever I'm in my house. I feel safe having it.

6 years ago

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Verified Customer

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Barbara Scrivens New Kensington, PA

My daughter ordered it for me. So far it has been great. Customer service was very patient with me the one time that I called them.

6 years ago

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Verified Customer

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Gracie Woodard Fort Worth, TX

Someone just called me on the phone about it and I decided to try it. I usually just use it in the evening but I haven't had to use it yet.

6 years ago

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Verified Customer

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Robbie J Anderson, SC

My daughter was the one that did the research. She thought it was good judging from a lady she talked to so she went ahead and got it for me. I really haven't had to use it yet, so I don't really know how it's going to work.

6 years ago

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Verified Customer

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Dorothy Hawkins Troy, IL

I went with them since I didn't want to have a contract and they had good reviews. They have been very responsive and helpful so far. I have had some issues with the device's battery though, it's not really charging up.

6 years ago

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Verified Customer

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WilliamBeresford

Helpful conversation on the telephone when I called for information. Other than that there has been no need for contact.

6 years ago

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Verified Customer

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PaulAhlquist

All quiet on the Western front so far at 8400 feet. And hopefully will remain so. Good service so far. No reason not to buy.

6 years ago

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Verified Customer

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BarbaraCaruana

I did not have a good experience with medical guardian. After numerous tests I found out the AT&T signal in my area was very weak. This should have been determined by Medical Guardian during my first conversation with them. Then when I wanted to return the device I was told I would not get the full cost back and had to “fight” to get it back. Throughout this experience my sales rep never returned my calls or my emails to him. Medical Guardian may be top rated but it was of no value to me. I have since found another provider of another device.

6 years ago

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Verified Customer

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Beverly Hatley Oakboro, NC

I got it since I live by myself and I wanted to be sure I could have someone come if I needed it or had an emergency. I haven't fallen yet though.

6 years ago

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Verified Customer

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William shelton Chicago Heights, IL

Worst company I ever dealt with. I needed the equipment right away. My 87 yr old father had a major heart attack and was going to be alone. I was told I would get product within 1- 2 days. When it didn't arrive. I called and was told it would be over a week to 10 days. I had already prepaid and was very upset. I cancelled your stuff and called first Alert, they overnighted everything, it was a better set up and less money. I would not ever do business with you, nor ever refer you to anyone!! Very poorly trained company that u are! I would give u 0 stars if I could!

6 years ago

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Verified Customer

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Kathy Jones Mason City, IA

Medical Guardian has been such a good deal...very reliable and efficient, plus it gives a person a sense of confidence just having it as a resource.

6 years ago

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Verified Customer

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Grant F. Peterson

Thus far I am pleased with my experience with Medical Guardian. I am fortunate in that I have not had to use the device to summon assistance.

6 years ago

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Verified Customer

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Shirley Talboom

Reliable, easy, reasonable cost. Peace of mind. Customer service personable, but professional and quick. Device came quickly.

6 years ago

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Verified Customer

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Gary Wilson

I ordered medical guardian and it was delivered within one day. The set up process was easy peesy and not difficult or time consuming.

7 years ago