Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Walter Baird Mills, WY

I haven't had too much experience with it yet but we know that it works. It's worked fine, and we haven't had a problem with the representatives.

8 years ago

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Verified Customer

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Patricia Maddox Mobile, AL

They were great to work with! They explained everything really nice when we were setting up the system. I've been very pleased with everything.

8 years ago

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Anonymous Paso Robles, CA

I'm just happy with the service because it's worked fine. Plus, it was very easy to install. They've been very friendly and helpful.

8 years ago

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Anonymous Franklin, TN

They've been a good service and their customer service was just fine. I'm very pleased that I have it; it makes me feel very secure.

8 years ago

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Verified Customer

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Johnie Maida Wichita, KS

The representative that helped us was very nice and explained everything. Although we haven't had to use it, we feel very positive about the service.

8 years ago

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Verified Customer

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Wilma Quantz Benton, AR

They were very helpful and the system was easy to use, set up and activate. It's been a very positive experience so far.

8 years ago

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EJ Eugene, OR

It was easy to install. Customer Service was good and it even works a little better than we expected. The quality is very good.

8 years ago

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Verified Customer

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Offard Blackmon Peterman, AL

My father is 94 years old and lives by himself, so we purchased Medical Guardian for him. The service is good and the people we spoke with were absolutely excellent.

8 years ago

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Verified Customer

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Lowell Fowble Tucson, AZ

I had no problem with the equipment itself. I've only had it for a month and so far I'm satisfied with it. It's been a very positive experience.

8 years ago

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Verified Customer

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Herb Hasselman Eugene, OR

Medical Guardian really has some potential on medical problems. So far it's dealt with the problems I've wanted it to deal with. Plus, they offer a very good service.

8 years ago

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Verified Customer

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Mary Donna Columbia, SC

Medical Guardian is a great company. Their customer service is excellent. They have always been so helpful. The system is very good too; very easy to use.

8 years ago

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Verified Customer

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Ruth Rimball Hampton, NH

I heard about medical guardian through an advertiser, and I decided to get it because of the threat of falling. They are a good company!

8 years ago

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Verified Customer

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Ruth Harward Orem, UT

A friend was telling me about medical guardian, so I got it for my wife. So far everything is okay. We haven't really had to use it yet, so we don't have much experience.

8 years ago

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Verified Customer

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Burce K Mesa, AZ

I live alone and I'm 79 years old, so I decided to get medical guardian. I am very satisfied with it, and it gives me peace of mind,

8 years ago

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Verified Customer

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Maria Mata Los Angeles, CA

I found medical guardian online. they seemed to be the best company. customer service was professional, the service is easy to use, everything is good.

8 years ago

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Verified Customer

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Joyce Ashby Springfield, IL

My mom is unsteady on her feet, and she is unwilling to go into assisted living. We got her the GPS service. We're happy with it!

8 years ago

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Verified Customer

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Fannie Traines Boca Raton, FL

My mother wanted something like this, so I did research online and we went with Medical Guardian. Even the basic one is very good.

8 years ago

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Verified Customer

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Betty Jones Redondo Beach, CA

A friend of mine fell, and so another friend suggested that we should get a medical alert system. Medical guardian was excellent to work with.

8 years ago

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Verified Customer

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Marylou Bramhall Wichita, KS

I'm a vulnerable adult and could fall, that's why I bought this. I heard about it through word of mouth. I am extremely satisfied. Excellent value.

8 years ago

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Verified Customer

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Colleen Murray Littleton, CO

My mother keeps falling so we decided to get her this. The company was very helpful when I was purchasing this, and so far, everything is working well.

8 years ago

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Verified Customer

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Candiance Scarborough Seattle, WA

I got this for my mom. She fell and wasn't found for 9 hours. Customer support was wonderful! And the system works just fine.

8 years ago

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Verified Customer

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Carol Landis Seattle, WA

I am getting older and I live alone. I am scared that I might fall and no one will be around to help me. I went online and found this product. All sales representatives are alike, they're all pushy. And the system doesn't work like I thought it would.

8 years ago

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Verified Customer

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Dom Catarinicchia Hamilton, NJ

I have heart problems and live alone so I thought this would be a good product for me. I have the medical pendant. It gives me peace of mind. I haven't had to use it yet, but when I tested it it worked very well. Very satisfied so far.

8 years ago

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Verified Customer

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Carolyn Fry Melbourne, FL

I went online searching for this service. I would recommend it to my friends and family if they needed something. It's excellent. Very satisfied.

8 years ago

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Verified Customer

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JL Portland, OR

My daughter told me about it and I'm living alone, so I thought it was a good safety measure. Good service and equipment but had a little trouble switching my location.

8 years ago

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Kat andy Sparta, NJ

I like this mg watch, I do wish it was a little smaller. It's fine in the shower and the band is very adjustable. Coverage could be better as mine is consistently yellow. It charges well, but only complaint is the voice that tells you it is charged is too loud! I am not hard of hearing. My downstairs neighbor can hear it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Kat!

Dec. 6th, 2023

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Verified Customer

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Nancy Skiles Louisville, KY

Good product, good customer service. Everyone I talked to on the phone was knowledgeable, efficient, patient and understanding. Shipping was prompt. We no longer need the medical alert system, but I wouldn’t hesitate to use them in the future.

2 years ago

Reply from Medical Guardian

Hello Nancy Skiles, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

May. 3rd, 2023

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Verified Customer

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judie wing Simi Valley, CA

One time my mom hit her button by accident. The ambulance and firemen were there immediately! They called us and notified us the alarm was pushed so we could head over or call them. Thank God it was a false alarm, but it really does work and gave me peace of mind!

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Judie Wing.

May. 3rd, 2023

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Verified Customer

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Dorothy Cunningham Oak Park, MI

My Dad dropped the device so it detected a fall. The caller ID did not show Medical Guarding, just an out of state phone number so I didn't answer. They called my sister, brother and 911 so the system works. It would be helpful if the called ID identified the company.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Apr. 5th, 2023

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Verified Customer

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Carolese Portsmouth, RI

I fell down on cement four days after I received my bracelet. I called and got an immediate response for which I a very grateful. I only wish there was a way for medical guardian to detect a fall and check in. I understand that some companies have that feature and I think you should too. I was able to call for help but what if the fall caused unconsciousness? Otherwise I am very pleased with it.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 30th, 2023

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Susan Mossgrove Butler, PA

My mother fell while wearing the Medical Guardian Mini while I was with her and the fall detection did NOT pick up the fall. The device was fully charged and the flashing blue light was active showing that we had a signal. The fall was a slip onto her back and onto carpeting. K She was OK but unable to get up without help. She would have been able to press the button for help if she needed to. However she could very easily have hit her head on a nearby table and been dazed or unconscious. Just bringing this up so that you are aware. I know that the system never promised to be foolproof but still a little disappointing. Otherwise pleased with the system.

2 years ago

Reply from Medical Guardian

Hi Susan Mossgrove. We take feedback like this very seriously and we are reviewing everything on our end to ensure something like this never happens again. If you’d like to reach us directly, you can call 1-800-313-1191. We look forward to speaking with you soon.

Mar. 13th, 2023

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Shirley Delp Long Beach, CA

I wear the Medical Guardian ever since I fell down the last time. I like the idea that if I fall again someone is there for me as the last time there was no one around for about 15 minutes and had to wait for someone to help me. This way I am able to talk to someone right away.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Shirley Delp! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 2nd, 2023

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Mary Jo Saint Paul, MN

1. The price for being able to talk back and forth with help when needed. 2. Having both a lanyard and clip holders make it easy to have the alarm With you no matter if you want it around your neck or on your belt, pocket, Or hooked on your purse/tote bag. 3. The company is easy to work with at any time.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Mary Jo. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 24th, 2023

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Sue Richardt Rochester, MN

We like knowing that our Senior feels safer having the mini guardian and she is able to handle the recharging process well. However, she is confused talking to a computer when we make the test calls. Too bad this call can't be to a human.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Sue Richardt! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 22nd, 2023

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Bonnie Las Vegas, NV

My sister has needed to call four times since we got the service. One time ended in a trip to the hospital. Each call has been promptly answered and contact made to the people on the alert list. I am very satisfied and will renew the service.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bonnie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 3rd, 2023

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Ann Ohmann Sauk Rapids, MN

The staff person who helped me was Paula B. She was patient, kind, informative and knowledgeable. My very elderly Mom has this system and referred me. She will be thrilled with her referral bonus! I will recommend this company to all of my friends when needed. I feel safer already and am very grateful. Thank you, Paula, and Medical Guardian!

2 years ago

Reply from Medical Guardian

Hello Ann Ohmann, thank you for your feedback. We really appreciate it. We're glad Paula B. was helpful to you.

Feb. 2nd, 2023

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Debra Sims Chicago, IL

I can't express enough about Tyler being the most helpful, compassionate, knowledgeable, kindest representative I've ever come across. I haven't gotten the product yet but if it is half as good as Tyler I know I will be a happy customer. Thank you Tyler.

4 years ago

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Susan Edwards Knoxville, TN

An ambulance was disbursed & calls made to all four of my children with 2 minutes. Unbelievable how quickly everything was done. I've had mine for 3 yrs & have great comfort knowing how quickly help is here!! I opted for one with the GPS. If you're looking for the best ...go no further! What a wonderful peace of mind!!

4 years ago

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Tee Vee Winston-Salem, NC

My issue with MG is with the “slip and fall” feature. Anytime I bend over or necklace sways it sets off the alarm. Truthfully, this happens 5 to 10 times per day. It has gotten to the point where I do not wear my alarm. I called MG and was told that the sensitivity was something that could NOT be adjusted. My Doctors recommend that I wear a medical alert device. My research has shown that MG is the best, so I want to keep the system. I will be speaking with someone and have slip and fall feature removed. I cannot justify the extra $10.00 per month for a feature that is such an irritant.

5 years ago

Reply from Medical Guardian

Hello, Tee Vee. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 22nd, 2020

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Raymond Hindman Pensacola, FL

When I looked to see which companies had responded to my inquiry, all 4 had responded. Just to be different I chose to contact the company that as last on the list It turned out that I had-made a good choice. I didn't bother to make any more.

5 years ago

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Richard Nesbitt

I chose Medical Guardian after doing extensive research about the company & service. It was the highest rated. Leon, with customer service spent time with me & answered all of my questions. Leon was extremely informative & helpful.

5 years ago

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Dorothy E Wooley Fort Worth, TX

I had the pleasure of talking with Ashley C. She was very helpful with setting up the best deviced suited for my 85 yr old father. He lives in Calif and I live in Texas. Very reasonable price for a year. Everything was explained in detail. I highly recommend the Medical Guardian!

5 years ago

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ROY A COSSAIRT Boise, ID

They certainly responded quickly and with perseverance after I indicated an interest in their product. I was able to answer the call the third time they called and they answered my questions about pricing and capabilities. I don't need their product at this time as I've been given one with similar capabilities and I note an aware of the product should I need to change.

6 years ago

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Marcia Hain Engle Lawrence, NY

for me it will still take getting used to-It still seems very foreign but I imagine that in time, it will just feel normal. The gentleman I spoke to on the phone was very nice and very professional. My device arrived sooner than I expected, which was very nice and I hope not to need it, but if I should require assistance, my kids feel reassured that it is as close at the "new jewelry"around my neck.

6 years ago

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Curtis Switzer The Colony, TX

Customer Service is very good and not to hard to get hold of. The kit however needs instructions on the equipment. The lock box is a puzzle unless you have used one before. The base station has a switch on the bottom that isn't very obvious unless you are looking for it. The phone line tat comes with the base was plugged into the wrong hole. Good instructions with pictures would be very helpful and cut down on customer service time on line. Volume of the unit is very loud so a volume control would be nice.

6 years ago

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Joy Ulrich Burnet, TX

I have had Medical Guardian for two years , and have excellent service when I need emergency help. My problem is with your customer service. I have had problems with my mobile for months with not being able to get the mobile charged. I put it on the charger, and it will not get a good charge, and as today, it has been on the charger for nine hours and it is NOT charged. This happens often, and when I call customer service, I get the same thing which is no help at all. I am handicapped and feel safe when it works, but most of the time it does not. Customer always tells me to leave it on the charger , and other things that does not help. I wanted to return it and get some brand that works, however, customer service does not seem to care what the problem is, or if I have a working mobile or not. So, please tell me how I get some help with this. I would be hesitant to recommend Medical Guardian because of not being able to get help when needed when mobile fails.

6 years ago

Reply from Medical Guardian

Joy, thank you so much for the review! We are sorry to hear that you are finding your experience to be less than satisfactory. Our Customer Care Team will reach out to you and ensure that your needs are met. If you want to reach out to us sooner then please call us at 1-800-313-1191. Thanks again for your review Joy, and we take your feedback very seriously. Have a great day!

Jun. 4th, 2019

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laura k pittman Poway, CA

Nice people ! really. I did customer service for a company like yours for 30 years so i can appreciate what they do. People are not always nice. They all did a great job. one women in particular named Seaita ( i think ) was really wonderful.

6 years ago

Reply from Medical Guardian

Hello Laura,

We're going to get a toothache from so much sweetness! Thank you so much and we appreciate you as a customer. Thank you for choosing Medical Guardian!

Jun. 3rd, 2019

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Krista K Randles Hutchinson, KS

All phone contacts have been exceptional as far as friendliness, helpfulness, and the desire to "make things right" for my mother. I hope she never has to use the system, but I feel better now knowing that she has Medical Guardian in case she needs it.

6 years ago

Reply from Medical Guardian

Hi Krista,

We hope that your mother never has to use it either but will always be there if she does. Thank you letting us serve you and your mother so that help is just a button press away!

Jun. 4th, 2019

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Dick Wallace Ilwaco, WA

I talked to a very nice lady during the purchase process who was very professional in explaining the various options. Upon receiving the device, it was very easy to install and make the necessary tests. I feel that the user fully understands what is available to her and how she can use the device in case of an emergency.

6 years ago

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Cindy L Henderson, NV

The customer service was nice, however, gave me incorrect info. It was important for us to get a monitor for my dad to use while he was driving or riding a bike. I ordered it and when the package arrived, it was not in there. I called and they told me they had discontinued that several months ago. We would not have gone w/ Medical Guardian if we knew this. We will now need to shop again for a different company that has this device that is necessary. There were problems setting up the device and the person on the phone gave us incorrect info (hooking up to Century Link landline). It not only made the device not work but also cut off their Internet. I did figure it out on my own as the person on the phone just couldn't get what I was telling her. Not happy the speaker needs to be next to the modem as that room is as far away from the master bedroom as you can get.

6 years ago

Reply from Medical Guardian

Cindy, thank you for reaching out. We appologize for the confusion surrounding the initial order and setup for your father. We offer a variety of device options here at Medical Guardian and may have a device better suited to the needs of your father, including multiple devices designed for use both in the home and on the go. If you are interested in hearing more about additional device options, please provide us with the following information. Any information shared in your response will not be posted publicly. If you could provide us with his full name, address and phone number, as well as contact information for yourself, we will be in touch. Thanks again for your feedback.

Apr. 1st, 2019