Name: Medical Guardian
Rating: 4.5

star star star star star

Debbie Jermann Vancouver, WA

Was so easy to order, customer service explained everything clearly, and once the equipment arrived, was provided step by step instructions to activate - with a real person! We feel so much better knowing the parents are protected by Medical Guardian!

9 years ago

star star star star star

Judith Mullis Jasper, GA

Just recently got this for our mother and from the first phone call cs has been very helpful in answering all my questions and concerns. So far she hasn't had to use it but I feel so much better knowing she's protected when I can't be there for her. Thanks for all you do.

9 years ago

star star star star star

Ann Truax Cape Coral, FL

By accident my unit was turned on and the medics were here before I even knew it had been started. We knew the service was what they said and I was so pleased. They are working to be sure I have the right unit also. I have a metal roof which was causing a problem but now that is solved. I am completely satisfied with this company.

9 years ago

star star star star star

Paul R. Cote Bristol, RI

Ordered my unit online, shipped quickly and received it within a few days. Setup was easy with the help of a very professional rep. Called recently to do the recommended monthly check and again the operator was very courteous and professional.. Highly recommended.

9 years ago

star star star star star

Nicole Albert Ambler, PA

My dad has had Medical Guardian for over a month and we are so thankful how easy and simple it is to use. I ordered it for him but he set it up and only has used it once so far (not an emergency, they just called me...he was just dizzy and I live 2 miles away). Makes me feel good he wears it on his wrist 24/7

9 years ago

star star star star star

Betty Perkins Clarkesville, GA

Tim was the customer support person assisting with obtaining the Home Medical Guardian. He was very helpful and answers many questions. We are excited to receive the equipment and start using it. I know it will provide peace of mind for myself and the family. Thank you.

9 years ago

star star star star star

Jeannie Henryetta, OK

Tim Ennis is the sales rep who helped me to seek t Medical Guardian. I made several phone calls to Tim and he followed up with me after my initial call. He was always very kind, very understanding and yet very professional. Thanks Tim!

9 years ago

star star star star star

Megan Scotti Huntington, NY

I was helped by Rob D'Angelo after a very bad experience with Life Alert. I am the only family for my 94 year old grandmother who lives 6 hours away from me. Rob was extremely helpful and walked me through the entire process. THANK YOU!!!!

9 years ago

star star star star star

Vkmaraman@sbcglobal.net Lake Jackson, TX

I called and ordered the home device for my mother who recently had heart valve repair surgery. It was great to speak with someone who knew the equipment and could answer my questions. I feel better knowing the device is installed in mom's home. I feel she is safe when she is by herself.

9 years ago Edited September 14, 2021

star star star star star

Helen Dofflemyer Kill Devil Hills, NC

Speaking to the representative I was very impressed. He was very knowledgable about the product & could answer all the questions I had. Also when it came in the mail it was very easy to set up. I haven't needed it yet but so far I love the product & your employee that I spoke with.

9 years ago

star star star star star

Edna Sappenfield La Porte, IN

Christopher was excellent in handling all of our questions before my grandson decided on a unit for me. He had done lots of research and Chris' answers matched spot on with what we were asking. We know we can count on him if we have any issues.

9 years ago

star star star star star

Lois Greenwood, IN

I got this system for my mother who lives far from me. All the people who have helped us from the ordering, setting up, and helping to change billing method have been terrific. Everyone is polite and so helpful. This is fantastic peace of mind for both my mom and me.

9 years ago

star star star star star_border

Ben Griffith Dover, DE

This is a very supportive program.I recently visited Florida and was easily able to notify them of my change of location. When I returned I was unable to locate the base.They sent me a totally different unit and was back online quickly.(I was able to locate the missing base and returned all to the company. This is indicative of the top support provided. I look forward to keeping the service for a long time.

9 years ago

star star star star star

Florence Dulin Sequim, WA

This is a well planned useful tool. I feel more secure using it. I especially appreciate the lock box and am grateful that emergency responders will not have to break down my door. Also appreciate that if I fall and am not able to push the button, the message will automatically be sent to the control box and help will come.

9 years ago

star star star star star_border

Mary Cary, NC

Device is great, lightweight and not a nuisience like I expected it to be. Response is quick, courteous and helpful. Sometimes the response is too quick for those times that the device was triggered by accident. A few seconds delay would give the user time to cancel the call thus avoiding notifying others unnecessarily. My daughter now tends to ignore any notification thinking it is just another mistake. When does a customer complain the service is too quick? I think this may be a first!

9 years ago

star star star star star_border

Dave K Cockeysville, MD

I chose this company because of the ability to install without a landline, thus allowing placement not near a phone jack. Equipment arrived the next day and set-up and testing was smooth anb took five minutes. Included a lock box too. The only reason this tdid not get a higher rating was an over enthusiaric sales person that put me off. Otherwise a good product and overall good experience.

9 years ago

star star star star star_border

Dorothy Staley Stanfield, NC

I think the product was great, preformed as advertised. easy to use. good customer service. my only con. was the price, I am on a very limited budget , and before ordering this product, I had a service that I did not have to pay for, so I could not justify spending the amount that they charge each month. I am sure it would be a great deal if you had the money , but I just could not change from one I do not have to pay for, for one I had to pay for each mo.

9 years ago

star star star star star

Art Lehr Canton, MI

The ordering desk person was exceptional. She talked me thru all the options and I ordered and prepaid for a full year in advance. I purchased it for my mom in Florida. Unfortunately, she was reminded on a daily basis on how vulnerable she was and could not sleep. She returned it.. The product was fine, the service great.

9 years ago

star star star star star

Bob Voelker Secaucus, NJ

My mother have four stage lung cancer . I needed to make sure she can get a hold of her family and emergence help Medical Guardian was great to talk too and their plans was prefect for us . She feel better now knowing she can get help !

9 years ago

star star star star star_border

Sandy San Francisco, CA

I so appreciated the kind and patient customer service I received when I called to inquire about service for my mom. Jason was more than helpful, answering all my questions and addressing my concerns. He also unexpectedly included a key lock box at no charge which was advertised on most of the other sites for around $40. I just ordered today so I look forward to more wonderful customer service when it arrives!

9 years ago

star star star star star

Judith Lazarus Lake Bluff, IL

I initially spoke to "Tim" on the phone. He was very pleasant and very helpful, even when I called him several times. After I received the alert equipment I spoke to a woman who walked me through setting things up. She also was very pleasant and helpful. So far, my Medical Guardian experience has been more than satisfactory.

9 years ago

star star star star star

wendy eggleston Crawfordsville, IN

I was extremely pleased with the person I spoke with. He was very thorough, explained the options, and I felt very good about going with this company. I have two friends whose mothers have the service through Guardian which is the reason I called Guardian first. Looking forward to my mother receiving it this week!

9 years ago

star star star star star

Jayne O'Connell Phoenix, AZ

The ordering process was extremely informative and easy. I ordered a necklace and wristband for my mother-in-law...2 necklaces arrived. When I called the wristband was quickly shipped out. The setup of the unit was easy and the people that guided me through the process were friendly and helpful. Many thanks

9 years ago

star star star star star

Nancy Warren High Springs, FL

I am very pleased thus far. My Mom just received her device two days ago. She has not had to use it yet and I pray she never does. I feel better knowing she has it. The gentleman I spoke with (Sam) on the phone was very helpful.

9 years ago

star star star star star

Clarice Lovelace Apache Junction, AZ

Very pleased with my whole encounter with Medical Guardian personnel. The product is just what I need and is working well. I now feel more secure being alone in my home not having to worry about what would happen to me if I needed assistance.

9 years ago

star star star star star

Fran Cedar City, UT

From the moment we received our system we have had nothing but superb support from the customer service team. We are in our 80s and they were so great I have recommended this system to our son and our neighbors. GREAT COMPANY!!

10 years ago

star star star star star

Julie Courter Tipton, IA

I worked with Tim, on chat on computer and then again by phone. He was phenomenal in helping me understand why your product/services are above the others! I expect we will be pleased with the equipment/service as well, we are waiting for it to arrive now anytime.

10 years ago

star star star star_border star_border

Bertha Yanez Sherman Oaks, CA

The first device was defective and was replaced in a timely manner. However, my Mother had a high degree of anxiety as she was notified by mail that the original device had not been returned and she was going to be charged $350 if it was not received by a certain date. On my way to Modesto to be with her I received a phone call regarding the same issue and was informed that it was just a "reminder" call. Upon my arrival in Modesto, after reading the letter my Mother had received, I called and spoke to a representative, told them my sister had already sent the unit, and why, since your company supplied the shipping label had your company automatically not initiated a tracking of the package. I then spoke with my sister who was in MS working on property she owns there and she told me where the receipt for the FedEx shipment was. I immediately wrote a letter with a copy of the receipt. Even after that letter was sent, we received another letter warning of the $350 charge. When my sister returned, she was told that the unit was sitting in your warehouse during all that time. It seems to me your company has to establish a better system of tracking its products. So far, my Mother seems pleased with the way the unit is working. She is managing to do the weekly checks. Hopefully, if some emergency occurs, it will function properly.

10 years ago

star star star star star

Dawna Smithfield, NC

Since my father is a simple man, he needed a simple plan. We purchased the premium plan- fall detection and GPS. We tried out the device on our own before we gave it to our father (twice as a matter of fact). The monitoring company was timely, precise, and pleasant.

10 years ago

star star star star star

annette hammel Euclid, OH

after reviewing several companies for a life alert system for our precious parents we chose guardian life. our rep Ed was so personable, answered all of our questions, guided us through the ordering process just an all around nice gentlemen and so helpful - never got angry when we called him over and over and very patient.

10 years ago

star star star star star

Barbara Craig Elizabethton, TN

My experience was excellent. The representative I purchased the life alert system from was knowledgeable, professional, friendly. When connecting the system for my aunt I had to call customer service (I admit I am technically challenged). She was wonderful, patient, and knew her stuff. A big thank you to these two people.

10 years ago

star star star star star

Steve Ronkonkoma, NY

My experience with Medical Guardian was great. Sam the customer rep was excellent and informative. All my concerns and questions were answered. The equipment was shipped promptly, and installation was seamless. I would highly recommend this company to anyone who has security concerns for an elderly parent!

10 years ago

star star star star star

Mark Frazar Belton, TX

Called to order my equipment and had a very pleasant experience with the customer service agent Mr. Jones. Mr Jones took care of all my concerns with the price and the delivery of my equipment. I would recommend Medical Guardian to anyone that needs to be monitored for safety reasions

10 years ago

star star star star star_border

Nelle Colburn/Lisa Ring Hot Springs National Park, AR

The salesman I spoke with, Mike, was very helpful and professional. He answered all of my questions adequately and made good suggestions. We received the unit on the day promised. I had to pay extra to get it to us within 2 days, however. Set up was easy. Activation was easy once I sat on hold for several minutes. We have not had to use yet, so don't know how that will work. All in all we are very happy with everything. Lisa Ring (Nelle's daughter and the one who arranged the unit). Thanks!

10 years ago

star star star star_border star_border

Christina Graybill Carmichael, CA

My rating would have been a 10 -- until I got an e-mail copy of the bill. Michael Holt in Philadelphia, PA, is the person I talked with when I called in response to your ad that I saw on Channel 10. The "Channel 10" Code which I gave Michael meant that I would get free set-up and free activation. Michael told me he was charging my VISA $89.85 for the three-month plan that I chose, and I remember confirming that before I gave him my VISA card number. Now your e-mail bill says my VISA card has been charged $95.85. This is a lie. Please credit my same VISA card with $6. And I hope you have sent both the wrist band & the necklace that Michael said came with the 3-month plan.

10 years ago

star star star star star

Fran Allen Phoenix, AZ

Exceptional service. The rep was more than patient through the many interruptions while I was in my mother's hospital room. He thoroughly explained all my options after listening to what I thought was needed and we came up with the perfect solution that exceeded my expectations. Thank you

10 years ago

star star star star_border star_border

Mary Lawndale, NC

When I first contacted Medical Guardian, associate seemed knowledgeable and was very nice. When I called later to order the alert I talked to the same person, this time not as helpful - maybe he thought he already had me hooked. When I received the e-mail, it did. It have my correct name. When I received the service agreement, it had my sister as the first contact which was correct but her name was wrong. He also put my number on the contact rather than hers even though I gave him the correct home phone and mobile number. We did to receive the welcome packet with the EMT card. I will say the lady we talked to when we activated the system was wonderful! She was very patient and very helpful. She apologized that we did not receive the welcome packet and said she would mail to us. You received a 6 because of her not the ordering process. I would have given her a 10.

10 years ago

star star star star star

Jan Winchell Colorado Springs, CO

This is a whole new experience for me. Tim, the original salesman was very patient and helpful. After I received the unit, I had a problem with my reception..The tech, Juanita, handled it over the phone and I have had no problem since than.

10 years ago

star star star star star

Synthia C. Sammamish, WA

Avant, the person who helped me on the phone, was amazingly patient as I went through the process of ordering and making sure it was what my great aunt wanted. I had to call him three times and each time, he was very helpful in helping me work things through. There was no pressure at all to upgrade or purchase more than we needed.

10 years ago

star star star star star

Nell Jones Forest, MS

We were very pleased with the professional person we just set up the program with. We feel this best suits our needs and trust the company to carry out the plan. We are very glad we have picked Medical Guardian services for our parent's safety concerns. Thanks

10 years ago

star star star star star

Fred Brooks Chapel Hill, NC

So far, my only experience has been the web site, which was fine as far as it went, and the phone conversation. In the latter, all my questions were answered clearly and directly, making it easy for me to make all the necessary ordering decisions. An excellent conversation.

10 years ago

star star star star star

Pat Albuquerque, NM

While my daughter in law, April first spoke with Avant, I did join them later on speaker phone,. Avant was professional, totally informative of your product, and very convincing this was the way for us to go. I'm counting on our association being just as helpful and rewarding.

10 years ago

star star star star star

Vicki Fairhope, AL

Ed was very knowledgeable, helpful and patient with my many questions. He did not ever pressure me just explained things so I could understand the product and my options. He gave me his number and thanked me for calling him back. He was pleasant to speak with which is not the case with many customer service respresentatives.

10 years ago

star star star star star_border

Ken Steadman Crossville, TN

It's a little early to give you a review. I just ordered the equipment yesterday and won't receive anything for several days. So far I have been very satisfied with the representative (Michele) when I spoke to her on the telephone and made my decision to purchase. Looking forward to getting the medical alert system in the near future. That's all I can say at this time.

10 years ago

star star star star star

Lorraine Belleville Danielson, CT

The rep I dealt with was professional and very informative. I have his personal number and feel that I can contact him with any questions I may have. I look forward to having my alert "watch" but can't help but wish I won't need it.

10 years ago

star star star star star

Brenda Marean Salem, MA

Robin was very helpful and considerate; I have filled out online forms but must have deleted them into the ether as they were no where to be found. Robin came to the rescue and my home guardian will be delivered next week!

10 years ago

star star star star star_border

Trina Burton Redmond, WA

Good experience. Very informative website. I called in as the banner said for the "specials" to find out there were none other than what was already on the website. Then the guy on the phone, Harry, said we needed to order from him, otherwise he would have helped me for free by answering the questions I had. NOT PROFESSIONAL! Since he said that, I ordered online.

10 years ago

star star star star star

Isabel Katz Old Lyme, CT

Our Life Safety Consultant, Jason was excellent. He answered all our questions. Whereas I Can not comment on the product as yet as we have not received it, it has everything we are looking. For safety in the house witn GPS for on the go.

10 years ago

star star star star star_border

Rosa Leal Corpus Christi, TX

My first machine delivered was not working properly. Despite all the work done by Guardian techs, the machine continue with it's problem. I called the following day and was told that they were going to replace and upgrade to a better machine for the same price. I have not receive it yet. I surely hope this one will work out! So my experience turned out to be awesome!

10 years ago

star star star star star

Jo Margaret Butler El Paso, TX

This review is based upon my research process, website explanation of product and service to be provide. I have only ordered and not yet received the above. However, the customer service representative (Elizabeth) was very helpful and professional !!! Answered all my questions .

10 years ago