Name: Medical Guardian
Rating: 4.5

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Debbie Lowe Portage, IN

Sam is the representative I spoke to. He was polite and helpful with all my questions. I was really excited when my uncle, who is 78, agreed to except this service.I live 30 minutes away and it gives me a peace of mind that help will be there for my uncle with the push of a button.

11 years ago

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David Nesbitt Sterling Heights, MI

Shannon was very patient with our family. We got the product to give peace of mind to our handicapped daughter who has developed a choking issue recently. She spoke with our daughter and myself to work out some communications issues. We were very pleased with the front end of the process.

11 years ago

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Marilyn Clearwater, FL

Jessica was most helpful, but neglected to tell me about the Fall Detection feature, which is evidently very sensitive. If it goes off every time my brother rolls over in bed, he will quit wearing it. We will still give it a try. The comments also indicate that it needs to be set up. I was told one just plugs it in. Really too early to rate your service and product.

11 years ago

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David Chojnowski Port Saint Lucie, FL

We felt Avant Jones answered every question we had and put my fears about my mother to rest.There was no hard sell, only understanding. Service was great. Our expectations were exceeded. Pricing is very reasonable. Thank you for giving us all piece of mind!

11 years ago

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Stacie MD

I recently purchased the unit for my 75 year old father after 3 falls in one week. The customer service representative was awesome. Also when we called in to check the system we had an excellent experience again. All in all very pleased. This is such a relief. They give me peace of mind while Dad remains independent. It's a win win situation for me.

11 years ago

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Barbara Celello North Hills, CA

The "Guardian" was easy to install, directions simple to follow. It takes limited space. I placed the wrist button on my husband, for whom the emergency system was purchased. He has been a paraplegic for 50 years with MS (and other...). I was told two pendants would be included, however, only one was in the kit. Otherwise, all is in order and ready to use whenever necessary.

11 years ago

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Carolyn Clark Jacksonville, AR

The representative I spoke with was very knowledgeable of the equipment and how the system worked. When I received it and was setting it up, the lady I spoke with was very nice and explained everything I needed to do. She also explained I needed to check it monthly & instructed me how to test it. Everyone has been very helpful.

11 years ago

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Deborah Dean Prophetstown, IL

The representative was very nice and explained everything. The system was easy to get set-up and seems to be working fine. It is giving myself and my family a sense of piece knowing that should something happen again that I'm not truly alone.

11 years ago

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Vicki Helton Wichita, KS

The representative was very helpful and answered all our questions. Got it for our mother. Setup went well. She got pendant and wrist bracelet. She only wears her wrist bracelet because she is hesitant about wearing pendant for fear it will go off if she bends down to tie shoe etc. The wrist bracelet is working very well so far. Paid for 2 day service and it took 5 days but they said they would credit it back. So far am satisfied with service.

11 years ago

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sharpell Rumford, ME

just recently ordered this service. TIme to put in place is a little lengthy given priority mail (2 day service) should be readily available. The person i spoke with was great.. very informative and helpful in making assessment of needs. When they put into place the "drop alert" (add on) it will bring a much needed broadening of the service to many. I believe I chose the right company for my needs after considerable research.

11 years ago

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MARILYN Delhi, NY

ONE SECOND ST SO FAR SO GOOD. I DID WEAR THE FALL ONE TO BED AND IT WENT OFF. I HEARD IT CALL TO ME AND IT TOLD ME HOW TO CANCEL THE ALERT, WHICH I DID. NOW I WEAR THE OTHER ONE TO BED AND WEAR THE FALL ONE DURING THE DAY. I WISH I HAD A BASE I COULD PLUG INTO THE BEDROOM AREA AS I DOUBT ANYONE COULD HEAR MY SPEAKING IF I HAD TO PUSH THE BUTTON FROM WHERE THE BASE IS NOW. WOULD HATE TO HAVE EMTS COME IF I DIDN'T REALLY NEED THEM. I HAD A DIFFERENT SYSTEM ONCE AND IT HAD A SMALLER BASE WITH THE MICROPHONE IN IT THAT I COULD PUT IN ANOTHER AREA. I DID LIKE THAT.

11 years ago

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Verified Customer

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Bernice Fort Myers, FL

Like the response being quick and easily understood. Does not hold a charger long enough and it seems it could look a bit nicer.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Bernice!

Mar. 4th, 2024

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Verified Customer

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Reese Alliance, OH

Very reliable, user-friendly, and comfortable to wear. Great purchase decision. Requires some maintenance but is worth it for safety’s sake.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Reese. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 21st, 2024

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Verified Customer

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Mary

I had flown out of bed, and no one was here in the house, so I pushed the button and they came right away.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 5th, 2024

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Verified Customer

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Robert Calabasas, CA

It is easy to use. Large enough to not be lost. When ever I test, it is always accurate to where I am

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Robert. We appreciate you being part of our growing community. All the best and stay well and safe.

Jan. 25th, 2024

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Verified Customer

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Terry

When I ordered it, the guy was nice. I tested it when I first got it, and that was it. We haven't needed it.

1 year ago

Reply from Medical Guardian

Hello Terry, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jan. 8th, 2024

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Verified Customer

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Kyra

I just gave a little test a few days ago, but I haven't had to use it. I haven't had to use it or call in.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Kyra. We appreciate you being part of our growing community. All the best and stay well and safe.

Dec. 5th, 2023

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Verified Customer

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Anonymous

I've dropped it and it went off and they called me. It just went a few seconds and I told them I just dropped it and reset it. So it works real good.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Dec. 5th, 2023

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Verified Customer

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David

The battery only stays charged two or three days. I fell, and it made no contact with me. I do not feel very secure with my medical guardian equipment.

2 years ago

Reply from Medical Guardian

Hi David, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Nov. 8th, 2023

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Verified Customer

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Sam

I've gotten it so it's there for safety and I haven't needed it, so it's been fine. I guess it's excellent, it gives me security.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Sam! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Nov. 8th, 2023

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Verified Customer

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Cynthia

The time I tested it, I did exactly what they told me, they said and that was it. It was not even a couple of minutes,

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Cynthia. We appreciate you being part of our growing community. All the best and stay well and safe.

Nov. 8th, 2023

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Verified Customer

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Anonymous

I've never had to use it, but I did test it and it tested fine. I am actually going to cancel it because of the situation with the two-story house and my condition has improved drastically, too. So I don't think I need it anymore.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Sep. 29th, 2023

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Verified Customer

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Paula

I haven't tested it but my brother and my mom tested it. I like it. Pricing is a little bit too high.

2 years ago

Reply from Medical Guardian

Thank you for your feedback, Paula. We pride ourselves in pricing our devices as competitively as possible within the industry to ensure the protection we offer is as accessible as possible. Please call us and share your concerns. 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Edward

Once she passed away, we basically had prepaid, so we got a refund. Everybody was so easy to deal with.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Edward! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 29th, 2023

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Verified Customer

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Phillip

I used it twice when I fell in the house. I needed help to get up, so that was it. They were very efficient.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 29th, 2023

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Verified Customer

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Darrell Fort Madison, IA

GREAT RESPONSES TIME!!! Even though it was an error when buzzer rang, operator was right on when calling back

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Darrell.

Sep. 20th, 2023

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Verified Customer

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Janice

I tested it when I first got it, and I find it convenient. My daughter is moving in with me, so I'm gonna cancel it.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Janice. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 6th, 2023

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Verified Customer

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Mary

I dislike the fact that it can't be worn in bed, it can't be worn in in in a pool, and it has to be worn outside with a flashing blue light so that everybody knows my condition. I dislike that very much. The only time that I tested it was when I accidentally dropped it.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Mary. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Sep. 6th, 2023

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Verified Customer

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Anonymous

I think it's too heavy for a small boned woman. It just pulls on my neck and I seldom use it. I'm sure that's a good quality, but it's really too heavy for a woman who's small.

2 years ago

Reply from Medical Guardian

Hi, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 6th, 2023

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Verified Customer

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Pansy Hobbs, NM

Medical Guardian responded quickly when my sister fell and broke her femur. I am glad I purchased this service for her.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 17th, 2023

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Verified Customer

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Richard McDonough, GA

Device appears to be working. I have not needed it in an emergency, yet. I am confident it will work when needed.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Richard!

Jul. 17th, 2023

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Verified Customer

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Joann New Orleans, LA

I have not had to use it Stays on all the time. I feel secure with it on. Have one in every room. I did test it once

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Joann! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jul. 17th, 2023

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Verified Customer

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M.

It hasn't worked the way I thought it would. I've fallen twice now and it did alert one time, but the other time it became very chaotic because it wasn't on.

2 years ago

Reply from Medical Guardian

Hi M., we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jul. 3rd, 2023

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Verified Customer

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Anonymous

I have accidentally pushed my bracelet button and they call me right away to find out if I need help. Excellent

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Jul. 3rd, 2023

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Verified Customer

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Anonymous

My mom hit it many times on accident so now she carries it on her walker and it works well. The sales rep was very kind and attentive.

2 years ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 3rd, 2023

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Verified Customer

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Sheila

When I have pushed the button and asked to speak with someone about a shower problem, I got somebody right away.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 3rd, 2023

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Verified Customer

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Frances

I had a problem one night and they were right on it. They came on the phone and asked if I had fallen. They're always very nice, very helpful.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Frances! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jul. 3rd, 2023

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Verified Customer

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Sandra

The response is great. I accidentally leaned against the counter and it set it off and the response was immediate.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Sandra.

Jul. 3rd, 2023

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Verified Customer

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Marilyn Tatum San Jose, CA

Customer service was amazing helped us with our need for our mom on what the options were. Would recommend the company

2 years ago

Reply from Medical Guardian

Hello Marilyn Tatum, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 30th, 2023

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Verified Customer

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Walter

The only thing I dislike is having to charge it every week. It would be nice not to have to do that. Other than that, it works fine and and does well.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Walter!

Jun. 26th, 2023

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Verified Customer

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Wayne

I was in the doctor's office and they detected low blood pressure. They used the device to call an ambulance.

2 years ago

Reply from Medical Guardian

Hello Wayne, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 26th, 2023

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Verified Customer

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Jerry

I like it very well. It does the job. I haven't had any problems except one of the chargers went bad, but I'm happy with it.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Jerry!

Jun. 26th, 2023

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Verified Customer

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Anonymous

Whenever the system has to be reset, you set it yourself and they make it so easy for us. They're always courteous.

2 years ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 26th, 2023

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Verified Customer

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Rose

I like the number of ways that we can wear it. The watch, the pendant, all that. We've tested it and it works well.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Rose. We appreciate you being part of our growing community. All the best and stay well and safe.

Jun. 26th, 2023

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Verified Customer

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Rita

Thankfully I haven't had to use it, but when I did the test alert, everything was smooth. They were polite and helpful.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Rita! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 26th, 2023

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Verified Customer

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Nancy

I've dropped it on several occasions and it immediately asked me if there was a fall. It works very quickly.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Nancy.

Jun. 22nd, 2023

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Verified Customer

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Maggie

The size and the reliability I like, and the response time. When you have questions, they're immediate in answering.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Maggie! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jun. 22nd, 2023

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Verified Customer

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John

It's convenient and you can have something around your neck or on your wrist to help call for medical health.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review John!

Jun. 22nd, 2023

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Verified Customer

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Ruth

She was thankful for the immediate response that she gets. They came quickly and got her up off the floor no problems.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jun. 22nd, 2023

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Verified Customer

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Paul New York, NY

I found the service very responsive. They have called periodically with inormastion about new features

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Paul! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jun. 14th, 2023