Name: Medical Guardian
Rating: 4.1

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Nimmi East Hartford, CT

I was looking for life alert on the internet. I responded to 2 of them on line, medical guardian was one of them. Avant contacted me right away by phone. He was very pleasant and convincing me about his company without being a pushy salesman. He kept in touch and made me an offer I couldn't refuse. It was a bit better than the other company. I was pleased to find this company on the top 10 best for life alert system. I am waiting for the equipment to arrive and start using it. Thanks Avant.

10 years ago

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Beverly Davis Fort Worth, TX

The sale rep example too me all about the medical system and different feather how it how you can use it it do not have too be a emergency it stay on a box at home are take it with You. The price and you can return it back anytime and no question ask no contract.

10 years ago

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Robin battista Brooklyn, NY

Hi. I haven't yet received a receipt by email and wondered if I could get one. I'm a non profit organization and purchased this for someone who contacted my charity so I need a receipt for my records. Thanks very much! Robin

10 years ago

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Mary Ann Parker Little Rock, AR

Ellen was the rep who helped me to register my 85 year old precious mother. Ellen was friendly and professional. I really appreciate that Ellen could get the order shipped today so I can soon breathe easier when my little mama is at home alone.

10 years ago

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Amy Brockton, MA

This was the easiest decision I have had to make! Mike answered every question and provided me with assurance that this would be a great fit for my Mom. This will provide peace of mind for me and my entire family. Thank you Mike!!!!!!!!

10 years ago

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Joe S Brookville, PA

Michael is my customer service rep and has been extremely helpful and responsive and great to work with. Just signed up my 85 year old Mom and I know we will both sleep easier at night knowing she is protected! Looking forward now to receiving the equipment.

10 years ago

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Billy Steele Signal Mountain, TN

1 month in and I have not needed the system so far.Very well worth a steak dinner for a whole month of minimal worry.The associate Andy earned his paycheck the day I called to sign up.Cudos to all at Med.Guardian & I hope I need their services for @ least 10 more years.Thank You for your services !!!!!!!!!!!!!!!!!!!!!!

10 years ago

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John J. Demotte, IN

The sales rep. Sam was very helpful and made it easy to get instant help for my folks and peace of mind for me, since I live about an hour away. Now I know if something would happen, they would be taken care of and Guardian would call me. Thank You Sam

10 years ago

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Ryan Ramsey Newbury Park, CA

I signed my 95 year old grand mother up today... Tristan was AWESOME on the phone, went through all the options, the plan and what-ifs. Super professional, polite, knowledgeable with no sweat-down to buy. I did it anyway.

10 years ago

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Debbie Lowe Portage, IN

Sam is the representative I spoke to. He was polite and helpful with all my questions. I was really excited when my uncle, who is 78, agreed to except this service.I live 30 minutes away and it gives me a peace of mind that help will be there for my uncle with the push of a button.

10 years ago

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David Nesbitt Sterling Heights, MI

Shannon was very patient with our family. We got the product to give peace of mind to our handicapped daughter who has developed a choking issue recently. She spoke with our daughter and myself to work out some communications issues. We were very pleased with the front end of the process.

10 years ago

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Marilyn Clearwater, FL

Jessica was most helpful, but neglected to tell me about the Fall Detection feature, which is evidently very sensitive. If it goes off every time my brother rolls over in bed, he will quit wearing it. We will still give it a try. The comments also indicate that it needs to be set up. I was told one just plugs it in. Really too early to rate your service and product.

10 years ago

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David Chojnowski Port Saint Lucie, FL

We felt Avant Jones answered every question we had and put my fears about my mother to rest.There was no hard sell, only understanding. Service was great. Our expectations were exceeded. Pricing is very reasonable. Thank you for giving us all piece of mind!

10 years ago

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Stacie MD

I recently purchased the unit for my 75 year old father after 3 falls in one week. The customer service representative was awesome. Also when we called in to check the system we had an excellent experience again. All in all very pleased. This is such a relief. They give me peace of mind while Dad remains independent. It's a win win situation for me.

10 years ago

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Barbara Celello North Hills, CA

The "Guardian" was easy to install, directions simple to follow. It takes limited space. I placed the wrist button on my husband, for whom the emergency system was purchased. He has been a paraplegic for 50 years with MS (and other...). I was told two pendants would be included, however, only one was in the kit. Otherwise, all is in order and ready to use whenever necessary.

10 years ago

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Carolyn Clark Jacksonville, AR

The representative I spoke with was very knowledgeable of the equipment and how the system worked. When I received it and was setting it up, the lady I spoke with was very nice and explained everything I needed to do. She also explained I needed to check it monthly & instructed me how to test it. Everyone has been very helpful.

10 years ago

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Deborah Dean Prophetstown, IL

The representative was very nice and explained everything. The system was easy to get set-up and seems to be working fine. It is giving myself and my family a sense of piece knowing that should something happen again that I'm not truly alone.

10 years ago

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Vicki Helton Wichita, KS

The representative was very helpful and answered all our questions. Got it for our mother. Setup went well. She got pendant and wrist bracelet. She only wears her wrist bracelet because she is hesitant about wearing pendant for fear it will go off if she bends down to tie shoe etc. The wrist bracelet is working very well so far. Paid for 2 day service and it took 5 days but they said they would credit it back. So far am satisfied with service.

10 years ago

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sharpell Rumford, ME

just recently ordered this service. TIme to put in place is a little lengthy given priority mail (2 day service) should be readily available. The person i spoke with was great.. very informative and helpful in making assessment of needs. When they put into place the "drop alert" (add on) it will bring a much needed broadening of the service to many. I believe I chose the right company for my needs after considerable research.

10 years ago

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MARILYN Delhi, NY

ONE SECOND ST SO FAR SO GOOD. I DID WEAR THE FALL ONE TO BED AND IT WENT OFF. I HEARD IT CALL TO ME AND IT TOLD ME HOW TO CANCEL THE ALERT, WHICH I DID. NOW I WEAR THE OTHER ONE TO BED AND WEAR THE FALL ONE DURING THE DAY. I WISH I HAD A BASE I COULD PLUG INTO THE BEDROOM AREA AS I DOUBT ANYONE COULD HEAR MY SPEAKING IF I HAD TO PUSH THE BUTTON FROM WHERE THE BASE IS NOW. WOULD HATE TO HAVE EMTS COME IF I DIDN'T REALLY NEED THEM. I HAD A DIFFERENT SYSTEM ONCE AND IT HAD A SMALLER BASE WITH THE MICROPHONE IN IT THAT I COULD PUT IN ANOTHER AREA. I DID LIKE THAT.

10 years ago

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Verified Customer

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George

They answered very quickly ask if I needed help. I told them it was just a test.

9 months ago

Reply from Medical Guardian

Thank you for taking the time to write a review George! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 5th, 2024

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Verified Customer

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Kenneth Trenton, MI

I do`nt like being charge 25% more a month after just 5 mos. of use. In the next 6mos. are they going to raise it again another 25%? I`m already looking for a new provider.

10 months ago

Reply from Medical Guardian

Hi Kenneth, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Jan. 3rd, 2024

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Verified Customer

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Alice

I've been pleased with it. I haven't had to use it, but I have tested it at times.

11 months ago

Reply from Medical Guardian

Thank you for this wonderful review, Alice. We appreciate you being part of our growing community. All the best and stay well and safe.

Dec. 5th, 2023

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Steve kelly

The service, when needed was adequate. However, the cancellation was not straightforward and I continued to receive bills two years after the customer (a family member) passed away, despite multiple efforts to cancel including their formal cease and desist submission. When you file their cease and desist, you are not provided with a confirmation number so make sure you take screenshots and document all conversations with their customer service department. Even with multiple attempts to cancel they are still sending me bills and threatening to send to a collection agency!

7 months ago

Reply from Medical Guardian

Hi Steve, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Apr. 3rd, 2024

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Missy Buss Los Angeles, CA

If I could leave 0 stars I would. This company is horrible. I tried canceling the service and they continued to charge me even after the device was turned off and in route to return. They said I would be charged for the service until the device was restocked….but there is no service because the device is in the mail. After it was confirmed received, they continued to harass me for payment. I called several times but continued to get past due notices. Find another service. They are crooks.

8 months ago

Reply from Medical Guardian

Hi Missy, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Feb. 27th, 2024

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Verified Customer

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David

The battery only stays charged two or three days. I fell, and it made no contact with me. I do not feel very secure with my medical guardian equipment.

1 year ago

Reply from Medical Guardian

Hi David, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Nov. 8th, 2023

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Verified Customer

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Sam

I've gotten it so it's there for safety and I haven't needed it, so it's been fine. I guess it's excellent, it gives me security.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Sam! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Nov. 8th, 2023

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Verified Customer

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Cynthia

The time I tested it, I did exactly what they told me, they said and that was it. It was not even a couple of minutes,

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Cynthia. We appreciate you being part of our growing community. All the best and stay well and safe.

Nov. 8th, 2023

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Verified Customer

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Anonymous

I've never had to use it, but I did test it and it tested fine. I am actually going to cancel it because of the situation with the two-story house and my condition has improved drastically, too. So I don't think I need it anymore.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review!

Sep. 29th, 2023

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Verified Customer

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Paula

I haven't tested it but my brother and my mom tested it. I like it. Pricing is a little bit too high.

1 year ago

Reply from Medical Guardian

Thank you for your feedback, Paula. We pride ourselves in pricing our devices as competitively as possible within the industry to ensure the protection we offer is as accessible as possible. Please call us and share your concerns. 1-800-313-1191. We look forward to speaking with you soon.

Sep. 29th, 2023

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Verified Customer

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Edward

Once she passed away, we basically had prepaid, so we got a refund. Everybody was so easy to deal with.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Edward! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Sep. 29th, 2023

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Verified Customer

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Phillip

I used it twice when I fell in the house. I needed help to get up, so that was it. They were very efficient.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Sep. 29th, 2023

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Verified Customer

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Darrell Fort Madison, IA

GREAT RESPONSES TIME!!! Even though it was an error when buzzer rang, operator was right on when calling back

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Darrell.

Sep. 20th, 2023

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Verified Customer

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Janice

I tested it when I first got it, and I find it convenient. My daughter is moving in with me, so I'm gonna cancel it.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Janice. We appreciate you being part of our growing community. All the best and stay well and safe.

Sep. 6th, 2023

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Verified Customer

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Mary

I dislike the fact that it can't be worn in bed, it can't be worn in in in a pool, and it has to be worn outside with a flashing blue light so that everybody knows my condition. I dislike that very much. The only time that I tested it was when I accidentally dropped it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Mary. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Sep. 6th, 2023

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Verified Customer

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Anonymous

I think it's too heavy for a small boned woman. It just pulls on my neck and I seldom use it. I'm sure that's a good quality, but it's really too heavy for a woman who's small.

1 year ago

Reply from Medical Guardian

Hi, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Sep. 6th, 2023

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Verified Customer

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Pansy Hobbs, NM

Medical Guardian responded quickly when my sister fell and broke her femur. I am glad I purchased this service for her.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 17th, 2023

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Verified Customer

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Richard McDonough, GA

Device appears to be working. I have not needed it in an emergency, yet. I am confident it will work when needed.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Richard!

Jul. 17th, 2023

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Verified Customer

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Joann New Orleans, LA

I have not had to use it Stays on all the time. I feel secure with it on. Have one in every room. I did test it once

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Joann! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Jul. 17th, 2023

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Verified Customer

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M.

It hasn't worked the way I thought it would. I've fallen twice now and it did alert one time, but the other time it became very chaotic because it wasn't on.

1 year ago

Reply from Medical Guardian

Hi M., we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Jul. 3rd, 2023

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Verified Customer

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Anonymous

I have accidentally pushed my bracelet button and they call me right away to find out if I need help. Excellent

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Jul. 3rd, 2023

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Verified Customer

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Anonymous

My mom hit it many times on accident so now she carries it on her walker and it works well. The sales rep was very kind and attentive.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jul. 3rd, 2023

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Verified Customer

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Sheila

When I have pushed the button and asked to speak with someone about a shower problem, I got somebody right away.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Jul. 3rd, 2023

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Verified Customer

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Frances

I had a problem one night and they were right on it. They came on the phone and asked if I had fallen. They're always very nice, very helpful.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Frances! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Jul. 3rd, 2023

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Verified Customer

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Sandra

The response is great. I accidentally leaned against the counter and it set it off and the response was immediate.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Sandra.

Jul. 3rd, 2023

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Verified Customer

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Marilyn Tatum San Jose, CA

Customer service was amazing helped us with our need for our mom on what the options were. Would recommend the company

1 year ago

Reply from Medical Guardian

Hello Marilyn Tatum, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 30th, 2023

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Verified Customer

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Walter

The only thing I dislike is having to charge it every week. It would be nice not to have to do that. Other than that, it works fine and and does well.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Walter!

Jun. 26th, 2023

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Verified Customer

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Wayne

I was in the doctor's office and they detected low blood pressure. They used the device to call an ambulance.

1 year ago

Reply from Medical Guardian

Hello Wayne, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Jun. 26th, 2023

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Verified Customer

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Jerry

I like it very well. It does the job. I haven't had any problems except one of the chargers went bad, but I'm happy with it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Jerry!

Jun. 26th, 2023

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Verified Customer

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Anonymous

Whenever the system has to be reset, you set it yourself and they make it so easy for us. They're always courteous.

1 year ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Jun. 26th, 2023