Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Anonymous Cheyenne, WY

The customer support is good, I've had good luck talking to the people that are trying to help me, but it doesn't seem to last. I haven't had the chance to use the device, it keeps not working. Right now I'm not getting anything out of it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Apr. 3rd, 2023

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Verified Customer

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Annette Munroe Falls, OH

Convenient. Testing it was fine. They responded very quickly. They follow up to make sure everything was okay.

1 year ago

Reply from Medical Guardian

Thank you, Annette. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 30th, 2023

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Verified Customer

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Barbara Williamsburg, VA

I made a mistake and hit it by mistake and somebody was right on the line. The rep was very kind and nice.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Barbara.

Mar. 30th, 2023

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Verified Customer

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Carol Orion, IL

I've never had any issues and they've always been there for me and answered everything. They've always been helpful in walking through it.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Carol! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 30th, 2023

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Verified Customer

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Adeline

They answered all our questions when we needed to reach out. It was very good. Very convenient and lightweight.

1 year ago

Reply from Medical Guardian

Hello Adeline, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 30th, 2023

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Verified Customer

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Bruce Lake Forest, CA

It's easy to use and anytime we've called our questions have been answered and we've been satisfied with the answer.

1 year ago

Reply from Medical Guardian

Hello Bruce, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 27th, 2023

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Verified Customer

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Betty Independence, MO

Easy to use, easy to charge. Brings me peace of mind knowing that if my mom has a problem, it's easy to get help.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Betty! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Verified Customer

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Bernie Lake Forest, CA

I like that I can wear it around my neck and I drop it and it went off, which was nice. So I know that it works.

1 year ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Mar. 27th, 2023

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Verified Customer

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Barbara San Diego, CA

It practically saved my life. I had to use it when I had symptoms of a stroke. I got the medical help I needed quickly.

1 year ago

Reply from Medical Guardian

Thank you so much for your wonderful and thoughtful review. We will share this with our teams to further inspire them to continue to do our best to add an extra layer of security and protection for our current and potential customers.

Mar. 27th, 2023

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Verified Customer

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Camille Reading, PA

I know that they're there. There is comfort in knowing that there's somebody out there looking out for me.

1 year ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Camille! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Mar. 27th, 2023

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Verified Customer

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Penny Apollo, PA

They were very responsive and quick to answer. It's good that it's a human being that you're talking to and they resolve the issues quickly.

1 year ago

Reply from Medical Guardian

Thank you, Penny. We appreciate your review, as we strive to offer our customers the best customer care possible.

Mar. 1st, 2023

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Verified Customer

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Mary Brooklyn, NY

I like it's not intrusive on anything. I wear it and I don't really realize I have it on. It's very, very nice.

1 year ago

Reply from Medical Guardian

Thank you for this wonderful review, Mary. We appreciate you being part of our growing community. All the best and stay well and safe.

Mar. 1st, 2023

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Verified Customer

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Geneva Louisville, KY

I think they're a good company. I have set it off accidentally three times and they were on the line right away.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Geneva! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Mar. 1st, 2023

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Verified Customer

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Anonymous Irwin, PA

It's fine all around, nothing special. Tested it couple of times when traveled and it was always working.

1 year ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Mar. 1st, 2023

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Verified Customer

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Dorothy East Hampton, NY

I'll quality is very good. I tested it once and it was fine. It was a good experience. I like the magnets on the necklace.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review Dorothy!

Mar. 1st, 2023

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Verified Customer

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Gail Kansas City, MO

Figuring out when to charge it is difficult. It flashes red when it needs a charge, but doesn't last long after that. I'm still trying to find my way. I wear it all the time.

1 year ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Gail. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Mar. 1st, 2023

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Verified Customer

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Anonymous Iuka, MS

I am pleased with it. When I accidentally pushed it they did not get upset. They handled it very nicely.

1 year ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review.

Feb. 23rd, 2023

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Verified Customer

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Danielle Gueydan

I feel more secure to have it.Every time I got in touch with medical guardian I got my answers right away.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Danielle Gueydan ! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 6th, 2023

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Verified Customer

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Daisy Lee Harris Laurel, MD

The device is easy to use. I feel safe with it. Testing is easy. When I test, customer service immediately responds

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Daisy Lee Harris! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 7th, 2023

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Verified Customer

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Janice M Wisniewski Imperial, PA

The device fell off my clothing without my knowledge. An ambulance and police officer were at my door within 15 min.

2 years ago

Reply from Medical Guardian

Hello Janice M Wisniewski, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 8th, 2023

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Verified Customer

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Joan Jones Fruitvale, TX

I test this medical Guardian to see if I can get through.I t works in seconds!!!! I live in a rural area.

2 years ago

Reply from Medical Guardian

Hello Joan Jones, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 8th, 2023

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Verified Customer

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Judy Meiers Victoria, TX

I have been contacted when I accidently pushed "help" button, even when I placed it on counter to bath.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Judy Meiers.

Feb. 8th, 2023

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Verified Customer

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Jay Williams Abilene, TX

my dad necklace the clamp is broke so her really cant wear it. I have tried to fix it and have not been able to . I would like to get it replaced if possible.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review, Jay Williams. I am sorry to hear about your poor experience with our product. I would suggest calling our customer care team at 1-800-313-1191. They will be able to assist you with your product.

Feb. 9th, 2023

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Verified Customer

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Elizabeth Port Saint Lucie, FL

I had a fall, and it did not record that I had a fall. And when I called in about it, I was told that I didn't have that on my policy and then I had to order that.

2 years ago

Reply from Medical Guardian

Hi Elizabeth, we received your review and we definitely understand your concern. Thank you for bringing this to our attention. At Medical Guardian, we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 9th, 2023

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Verified Customer

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Faye Wilmington, DE

I like the convenience, I like having it with me at all times because I've been putting it around my neck.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Faye! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 9th, 2023

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Verified Customer

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Georges Winter Haven, FL

My husband mistakenly pushes it and they call me immediately, so it works fine. They're very attentive.

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, Georges.

Feb. 9th, 2023

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Verified Customer

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Grace Richmond, KY

I just like the peace of mind that it offers in case of an emergency. It seems like it takes a little while for them to answer sometimes.

2 years ago

Reply from Medical Guardian

Hi Grace, we received your review. We apologize for the longer than normal wait times you experienced when attempting to get in touch with us. If you have not had a chance to speak with us, our customer care team is happy to talk with you, as well as share other ways to reach us if this happens again. At Medical Guardian, we pride ourselves in providing a great customer experience, and we want to make sure you receive nothing less. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 9th, 2023

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Verified Customer

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Frank Staten Island, NY

I like that if something happens, it's available, but I don't like that it blinks. When I go out to dinner with friends I wind up taking it off.

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Frank. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 15th, 2023

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Verified Customer

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Janice Ravenna, OH

I tested it a couple times and I think they answered it really fast. The people I talked to were very nice.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Janice! Our customer care specialists are highly trained to be as professional and efficient as possible when on the phone with a customer. I am glad they were able to provide you with the assistance you needed.

Feb. 9th, 2023

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Verified Customer

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Jeffrey Jefferson, GA

It's easy to use, affordable. You can take it anywhere because it connects through Verizon. Basically it will go wherever I go.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Jeffrey! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Feb. 9th, 2023

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Gae Stockbridge, MI

It gives some amount of relief when you live alone. They're nice people, work fast, respond quickly, and the price is right.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Gae! We certainly don’t want the cost of our products and services to stand in the way of you being protected. We strive to maintain the most competitive price that gives you real value out of what you are paying for. Thank you again for choosing Medical Guardian, and we are glad to have you as a member of our family.

Feb. 9th, 2023

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Verified Customer

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Debra Hamburg, PA

It makes me feel comfortable that I'm safe and when I push the button and test it, it goes through all the time.

2 years ago

Reply from Medical Guardian

Thank you so much for taking the time to write a review Debra! We strive to provide peace of mind for each of our customers, and we are so glad that you are satisfied with your experience.

Feb. 9th, 2023

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Verified Customer

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Anonymous Salem, OR

They were here just very shortly after the alert went out. We've only had the one experience and it went well.

2 years ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 9th, 2023

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Verified Customer

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Anonymous Moneta, VA

When I accidentally pressed it, someone answered quickly. They've always been very pleasant when we've talked to them.

2 years ago

Reply from Medical Guardian

Thank you. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 9th, 2023

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Anonymous Lakeland, FL

They respond very quickly when I test it. I just don't like that it doesn't go very far. If I leave home for the store it is virtually useless.

2 years ago

Reply from Medical Guardian

Hello, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 10th, 2023

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Verified Customer

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Susan Kemler Mahanoy City, PA

Last 3 months I am not getting bills sent to my email address. I need them in order to send I to court Ty. When I called about it the insist it was sent.

2 years ago

Reply from Medical Guardian

Hi Susan Kemler, we received your review and we apologize for any inconvenience you have experienced with the billing for your account. At Medical Guardian, we pride ourselves in providing a great customer experience and it sounds like we didn’t do that. Please reach out to us directly by dialing 1-800-313-1191 so we can help make it right. We look forward to speaking with you soon and resolving this issue.

Feb. 9th, 2023

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Henry Holbrook, MA

When I press the button, it seems like it takes quite a while to connect to an operator. I used it once to get to the hospital.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 14th, 2023

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Judith Lake Ariel, PA

I fell down and I needed help getting up and I called them and they called my daughter and her husband to come get me.

2 years ago

Reply from Medical Guardian

Hello Judith, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 15th, 2023

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Juanita Pikesville, MD

When I call them they give me the answer that I needed. I have no problems with it, I like the convenience of having it with me.

2 years ago

Reply from Medical Guardian

Thank you, Juanita. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 14th, 2023

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Verified Customer

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James Anderson, SC

We've always gone through all my questions and they covered their part pretty well on the instructions. I'm satisfied.

2 years ago

Reply from Medical Guardian

Hello James, thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 15th, 2023

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Verified Customer

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Janet Brunswick, ME

When my grandmother fell and she couldn't get back up. Without your device, we wouldn't have known that she had fallen.

2 years ago

Reply from Medical Guardian

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience. We are so glad you got the help you need!

Feb. 15th, 2023

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Verified Customer

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Jim Phoenix, AZ

It gives me peace of mind. Everytime I call, they're pleasant and get right to me and explain things clearly to me.

2 years ago

Reply from Medical Guardian

Thank you, Jim. We appreciate your review, as we strive to offer our customers the best customer care possible.

Feb. 15th, 2023

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Verified Customer

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C. El Paso, TX

I tested it inadvertently and they called right away. They're very responsive and that's all you need.

2 years ago

Reply from Medical Guardian

Hello C., thank you for your response on our service! We are glad to know your experience with our team went well. Thanks!

Feb. 15th, 2023

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Verified Customer

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Becky Hill

Fortunately, we have not had to use it in an emergency, but on our monthly test they have been very responsive.

2 years ago

Reply from Medical Guardian

Thank you for taking the time to write a review Becky Hill!

Feb. 22nd, 2023

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Brenda Conway, SC

They answer promptly. However, with mild dementia, it is sometimes difficult to remember to keep it charged. A longer coach would be better.

2 years ago

Reply from Medical Guardian

Hi Brenda , we received your review and we apologize for the issues you are experiencing. If you have not yet had a chance to speak with our customer care team, a representative will be happy to help resolve this problem. You can reach us directly by dialing 1-800-313-1191. We look forward to speaking with you soon.

Feb. 22nd, 2023

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Verified Customer

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Jose I Garcia Lakeside, AZ

The product seems to be everything is meant to be, however my wife has not had to use it. Hope never!

2 years ago

Reply from Medical Guardian

Thank you for this wonderful review, Jose I Garcia. We appreciate you being part of our growing community. All the best and stay well and safe.

Feb. 22nd, 2023

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William francis Clinton Jenkintown, PA

accidently hit red button and agent was nearly instantly in contact with me Needs a longer lasting battery

2 years ago

Reply from Medical Guardian

Accidental button presses happen all the time, but we still treat them as serious events and will make sure everyone is safe before we end the call. Thank you for choosing Medical Guardian and thank you for your review, William Francis Clinton.

Mar. 3rd, 2023

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Carole Miles City, MT

I tested it and it was fine. Someone called me. The customer service team is great. Everything seems fine.

2 years ago

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Carolyn Walkertown, NC

If I bump it or anything like that they are quick on the response and their you know I feel like I'm very safe in where I am.

2 years ago

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Charles Pueblo, CO

It doesn't take much set it all up. When I lost my original one that I had they were real quick give me another one to replace it.

2 years ago