Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Edwina Beard Albemarle, NC

We needed a response one time. We held the button as instructed. When I received no response I phoned 911. The ambulance was at my door with EMTs in my house before I had any response from Guardian. We are dealing with repeated life threatening heart issues. That timing is unacceptable."

2 years ago

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Verified Customer

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Irene Allard Rapid City, SD

Great customer service. Easy to set up. The device seems to have good response when there is a need.

2 years ago

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Verified Customer

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Janet Wade Wautoma, WI

I have not had an emergency as of yet. When I check in to see that everything is working correctly it goes smoothly.

2 years ago

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Verified Customer

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Robert Badenhoop Annapolis, MD

I can't compare them, but with all the testing that's done, it appears that Medical Guardian really cares.

2 years ago

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Marvin Willard, OH

I was happy with the G. P. S. feature and content with what it was. They are patient and they always answer a question.

2 years ago

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Verified Customer

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Janice N Port Saint Lucie, FL

Now I have a field of confidence and safety that makes me feel so much nicer. They've been very good.

2 years ago

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Jean Ellicott City, MD

It's pretty accurate. When we tested it when we initially got it the lady came on right away, so it was a good time reaction.

2 years ago

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Verified Customer

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David Butler, OH

Looks very well built. It worked perfectly the one time I tested it. I’ve had no bad experiences with Medical Guardian.

2 years ago

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Verified Customer

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Ronald Cranberry Twp, PA

Everything is working. My daughter helped me test it. I’ve had no issues with the device. Customer service is good.

2 years ago

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Verified Customer

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Virginia Bethlehem, PA

My visiting nurse suggested it so it must be good. It is a great service. I am happy they upgraded to 4G.

2 years ago

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Ian Bedford, MA

Customer support was friendly, courteous, and helpful. I like having someone at the other end of a button.

2 years ago

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Verified Customer

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Kathy Albuquerque, NM

Because when my mom needed you, the guardian did not work. She was on the floor for 4 hours until I got there and called 911. Her device won't hold a charge and we requested a new charger and was sent the incorrect device 3 times. Its rediculous.

2 years ago

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Ann Marie Tozzi Gaylordsville, CT

They are extremely prompt with answering their calls. The people who call are extremely knowledgeable.

2 years ago

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Donna Lahrke Centreville, MI

I have called them unknowingly, accidentally hit the button, they have been understanding. It means alot

2 years ago

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Louise Russell Hampton, CT

When I spoke with customer service to set up the service they were very helpful and patient for the whole process.

2 years ago

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Anonymous Nellysford, VA

Customer support is good. I think it's a fine device I just don't need it as long as I have my cell phone.

2 years ago

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Verified Customer

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Carole Glendale, CO

I feel so much safer now that I have it. I even put it on when I get up in the middle night to go to the bathroom.

2 years ago

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Anonymous Houston, TX

I dislike that you have to carry one around your neck and then you have to carry the other one wherever you move. One goes off all the time because you cannot clip it anywhere safely.

2 years ago

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Dennis Rimrock, AZ

We tested it once or two times in the beginning and then it fell off on my strap and I tested it again because it fell out and it worked

2 years ago

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Verified Customer

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Anonymous Venice, FL

It works fine when I test it. I wear it all the time. I am pretty careful but I could end up sprawled out on the floor.

2 years ago

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Verified Customer

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William

When I tested it was no problem whatsoever the people that I talked to were just fine. I think it's a good service and I have not had to use it which is a good thing.

2 years ago

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Verified Customer

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Lois Port Charlotte, FL

The medical guardian device is very quick and very easy. I like the security of it. I've tested it couple of times.

2 years ago

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Betty Jenkins Kansas City, KS

i think it should be louder for the elderly to be able to hear better. Also when testing it takes a while for someone to respond.

3 years ago

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Verified Customer

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Julia Bowers Minneapolis, MN

The first time we checked the system, it took a REALLY long time for someone to answer and ask us if we needed help. That doesn't give me the confidence that my elderly mother is protected by a guardian service.

3 years ago

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Verified Customer

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Ethel Matthews Quakertown, PA

I drop the pendent on my carpet at 12:30 at night and I got a reponse on the base and ask if i was alright.

3 years ago

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Verified Customer

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Gary Scheet Omaha, NE

lI had a fall, and when I used the call button the battery was too low to help. That was my fault. Now I charge the unit every 3rd day.

3 years ago

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Verified Customer

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Janetta Allen Rochester, NY

It's easy to use, and light weight. It is al water resistant, and I love the added fall detection alert.

3 years ago

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Verified Customer

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Diane J Bernardone Herndon, VA

I am a new user and it is too soon to tell. Cons: flashing blue light, too frequent charging. Charging would be less if there wasn't a flashing blue light.

3 years ago

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Elliot Ojus, FL

Salesperson was wonderful, but had some issues with other representatives who tried to sell it to me when I asked to speak to the original person I talked to.

3 years ago

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Verified Customer

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Faye Gottlieb Cascio Reston, VA

Easy to set up, very responsive when my Mom accidentally set it off in middle of night. Called her back immediately.

3 years ago

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Verified Customer

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David Mishawaka, IN

Their response time is very quick. It works fine when I test it. I like that it is light weight and easy to take off.

3 years ago

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Verified Customer

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David McPherson, KS

Their support staff is very professional and their device is easy to use and it works very well. It is excellent.

3 years ago

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Verified Customer

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Amanda Las Vegas, NV

It is easy to wear around my neck. When I test it, they are very responsive. They are instantly on the phone.

3 years ago

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Verified Customer

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Carolyn Bouchard Hebron, CT

I have had no difficulty thus far. When I have had questions, a phone call was all that was required

3 years ago

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Claire Gagne Lewiston, ME

I have the lock box on my door. Others that I know don't have that. How will anyone get in there house?

3 years ago

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Verified Customer

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Annelle McDaniel San Angelo, TX

So far haven't had to use it. We like the pendants. The one time we accidentally pushed the button, we got immediate response.

3 years ago

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Verified Customer

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Harold Basler Long Beach, CA

The agents who sold the unit and who helped us set it up were very helpful. Having had no other occasion to use it, I can't say anything else.

3 years ago

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Verified Customer

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Anonymous Conneaut, OH

I like everything about it. I don’t even mind wearing it. They are so helpful and patient. I think the price is good.

3 years ago

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Verified Customer

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Theresa Idaho Falls, ID

There is nothing to dislike about Medical Guardian. I have it around my neck right now. It is pretty easy to use.

3 years ago

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Verified Customer

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Diane Roseville, MI

Wish there was GPS in the device so I think I might send it back because it doesn’t meet me needs otherwise I am happy and I use it to call for help.

3 years ago

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Verified Customer

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Jim East Tawas, MI

Device is reliable. It seems to work all the time. I have tested it several times. I press the button and they answer.

3 years ago

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Paul Riverhead, NY

The best thing is the quickness of the response time. I was frankly shocked. I was impressed with the testing.

3 years ago

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Anonymous Englewood, CO

All the way round it is pretty handy. It give me a sense of security. The people were very courteous. It’s good.

3 years ago

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Margaret Knoxville, TN

When I test it, they answer promptly. It was a really pleasant exchange. I have the necklace and the charger.

3 years ago

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Verified Customer

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Elizabeth Harrisonburg, VA

Makes me feel secure. There was a long wait when I called customer service but when I got someone on the phone, she was very helpful and thorough.

3 years ago

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Verified Customer

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Patricia And Donald Reading, PA

I wear my unit every day. It is good. All we need to do is follow the instructions and it was all figured out.

3 years ago

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Suzanne Costa Mesa, CA

It works. Everything was fine when we tested it. I like that I have it for my safety. They are very trustworthy.

3 years ago

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Verified Customer

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glen parker Loveland, CO

The rubber watch band is missing the square loop thing that can move up or down, the watch band loops into it. Medical Guardian says they can't replace the black rubber watch band itself, they have to send a new button too for $75, can't just send the cheap rubber part. I'm shopping around for another company after that customer service failure.

3 years ago

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Verified Customer

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P Cunningham Cary, NC

In the emergency we had, they sent an ambulance rapidly to my mother's home and got her the help she needed.

3 years ago

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Verified Customer

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Carol Cersosimo Aurora, CO

When my mom thought she was gonna pass out I pressed the button and help was in the way. That was a relief.

3 years ago