Name: Medical Guardian
Rating: 4.5

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Verified Customer

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David Butler, OH

Looks very well built. It worked perfectly the one time I tested it. I’ve had no bad experiences with Medical Guardian.

3 years ago

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Verified Customer

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Ronald Cranberry Twp, PA

Everything is working. My daughter helped me test it. I’ve had no issues with the device. Customer service is good.

3 years ago

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Virginia Bethlehem, PA

My visiting nurse suggested it so it must be good. It is a great service. I am happy they upgraded to 4G.

3 years ago

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Ian Bedford, MA

Customer support was friendly, courteous, and helpful. I like having someone at the other end of a button.

3 years ago

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Verified Customer

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Kathy Albuquerque, NM

Because when my mom needed you, the guardian did not work. She was on the floor for 4 hours until I got there and called 911. Her device won't hold a charge and we requested a new charger and was sent the incorrect device 3 times. Its rediculous.

3 years ago

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Ann Marie Tozzi Gaylordsville, CT

They are extremely prompt with answering their calls. The people who call are extremely knowledgeable.

3 years ago

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Donna Lahrke Centreville, MI

I have called them unknowingly, accidentally hit the button, they have been understanding. It means alot

3 years ago

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Louise Russell Hampton, CT

When I spoke with customer service to set up the service they were very helpful and patient for the whole process.

3 years ago

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Anonymous Nellysford, VA

Customer support is good. I think it's a fine device I just don't need it as long as I have my cell phone.

3 years ago

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Carole Glendale, CO

I feel so much safer now that I have it. I even put it on when I get up in the middle night to go to the bathroom.

3 years ago

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Anonymous Houston, TX

I dislike that you have to carry one around your neck and then you have to carry the other one wherever you move. One goes off all the time because you cannot clip it anywhere safely.

3 years ago

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Dennis Rimrock, AZ

We tested it once or two times in the beginning and then it fell off on my strap and I tested it again because it fell out and it worked

3 years ago

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Anonymous Venice, FL

It works fine when I test it. I wear it all the time. I am pretty careful but I could end up sprawled out on the floor.

3 years ago

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William

When I tested it was no problem whatsoever the people that I talked to were just fine. I think it's a good service and I have not had to use it which is a good thing.

3 years ago

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Lois Port Charlotte, FL

The medical guardian device is very quick and very easy. I like the security of it. I've tested it couple of times.

3 years ago

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Betty Jenkins Kansas City, KS

i think it should be louder for the elderly to be able to hear better. Also when testing it takes a while for someone to respond.

4 years ago

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Julia Bowers Minneapolis, MN

The first time we checked the system, it took a REALLY long time for someone to answer and ask us if we needed help. That doesn't give me the confidence that my elderly mother is protected by a guardian service.

4 years ago

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Ethel Matthews Quakertown, PA

I drop the pendent on my carpet at 12:30 at night and I got a reponse on the base and ask if i was alright.

4 years ago

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Gary Scheet Omaha, NE

lI had a fall, and when I used the call button the battery was too low to help. That was my fault. Now I charge the unit every 3rd day.

4 years ago

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Janetta Allen Rochester, NY

It's easy to use, and light weight. It is al water resistant, and I love the added fall detection alert.

4 years ago

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Diane J Bernardone Herndon, VA

I am a new user and it is too soon to tell. Cons: flashing blue light, too frequent charging. Charging would be less if there wasn't a flashing blue light.

4 years ago

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Elliot Ojus, FL

Salesperson was wonderful, but had some issues with other representatives who tried to sell it to me when I asked to speak to the original person I talked to.

4 years ago

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Faye Gottlieb Cascio Reston, VA

Easy to set up, very responsive when my Mom accidentally set it off in middle of night. Called her back immediately.

4 years ago

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David Mishawaka, IN

Their response time is very quick. It works fine when I test it. I like that it is light weight and easy to take off.

4 years ago

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David McPherson, KS

Their support staff is very professional and their device is easy to use and it works very well. It is excellent.

4 years ago

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Amanda Las Vegas, NV

It is easy to wear around my neck. When I test it, they are very responsive. They are instantly on the phone.

4 years ago

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Carolyn Bouchard Hebron, CT

I have had no difficulty thus far. When I have had questions, a phone call was all that was required

4 years ago

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Claire Gagne Lewiston, ME

I have the lock box on my door. Others that I know don't have that. How will anyone get in there house?

4 years ago

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Annelle McDaniel San Angelo, TX

So far haven't had to use it. We like the pendants. The one time we accidentally pushed the button, we got immediate response.

4 years ago

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Harold Basler Long Beach, CA

The agents who sold the unit and who helped us set it up were very helpful. Having had no other occasion to use it, I can't say anything else.

4 years ago

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Anonymous Conneaut, OH

I like everything about it. I don’t even mind wearing it. They are so helpful and patient. I think the price is good.

4 years ago

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Theresa Idaho Falls, ID

There is nothing to dislike about Medical Guardian. I have it around my neck right now. It is pretty easy to use.

4 years ago

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Diane Roseville, MI

Wish there was GPS in the device so I think I might send it back because it doesn’t meet me needs otherwise I am happy and I use it to call for help.

4 years ago

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Jim East Tawas, MI

Device is reliable. It seems to work all the time. I have tested it several times. I press the button and they answer.

4 years ago

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Paul Riverhead, NY

The best thing is the quickness of the response time. I was frankly shocked. I was impressed with the testing.

4 years ago

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Anonymous Englewood, CO

All the way round it is pretty handy. It give me a sense of security. The people were very courteous. It’s good.

4 years ago

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Margaret Knoxville, TN

When I test it, they answer promptly. It was a really pleasant exchange. I have the necklace and the charger.

4 years ago

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Elizabeth Harrisonburg, VA

Makes me feel secure. There was a long wait when I called customer service but when I got someone on the phone, she was very helpful and thorough.

4 years ago

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Patricia And Donald Reading, PA

I wear my unit every day. It is good. All we need to do is follow the instructions and it was all figured out.

4 years ago

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Suzanne Costa Mesa, CA

It works. Everything was fine when we tested it. I like that I have it for my safety. They are very trustworthy.

4 years ago

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glen parker Loveland, CO

The rubber watch band is missing the square loop thing that can move up or down, the watch band loops into it. Medical Guardian says they can't replace the black rubber watch band itself, they have to send a new button too for $75, can't just send the cheap rubber part. I'm shopping around for another company after that customer service failure.

4 years ago

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P Cunningham Cary, NC

In the emergency we had, they sent an ambulance rapidly to my mother's home and got her the help she needed.

4 years ago

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Carol Cersosimo Aurora, CO

When my mom thought she was gonna pass out I pressed the button and help was in the way. That was a relief.

4 years ago

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Betty Miller Taylorsville, NC

Always nice and courteous. Thankfully we’ve never had to use it but it’s nice to know mom has it.

4 years ago

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Charles L Springfield, MO

They answer quickly. I test it probably every three months if I can remember. There's nothing I don't like, it's good.

4 years ago

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Bob Los Angeles, CA

Medical Guardian is very easy to use and to get a response very quickly. I used it when I fell and I couldn't get up.

4 years ago

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AH Newport, VT

I feel quite protected. I don't worry at all. I go to sleep every night and know if something happens, I can get someone right away.

4 years ago

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Verna

When I test it, they answer right away. I know it work. It does it's job. I don't have to worry about it.

4 years ago

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Elsie Yerington, NV

Works okay but I wish that I didn't have to charge it every week. The person on the line is very nice and easy to talk to.

4 years ago

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Maureen Dripping Springs, TX

I got it for safety. I feel safe when I am wearing it. I have dropped it a couple of time and I told them I was fine.

4 years ago