Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Ellie Pinckney, MI

The people behind the voice are always so nice. They’re always there for me no matter what time I press the button.

4 years ago

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Verified Customer

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Estelle Hiawassee, GA

Easy to operate. Customer service asks the right questions and makes it very simple. I am pleased with it.

4 years ago

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Verified Customer

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Anonymous Paramount, CA

I like this device a lot. It seems to be good. They answer whenever I push the button. It seems to work aright.

4 years ago

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Verified Customer

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Eugene and Anna Jacksonville, NC

All of it is good. I feel more secure. They have really good pleasant people to talk to. We both wear it all the time.

4 years ago

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Verified Customer

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KJ Holland, MI

Tested the device on the very edge of my property and it worked great. I like how quick the response is.

4 years ago

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Verified Customer

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Eha New York, NY

Unit is small and looks nice. It is nice and clear and loud enough to use. The salesperson was clear and informative.

4 years ago

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Verified Customer

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Fances Henderson, NV

Support is very informative. They know how the device works. It is heavy and sort of distracting with the blue light but it is convenient.

4 years ago

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Verified Customer

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Anonymous Bellevue, WA

Support is very cooperative and informative. The device gives me confidence I won’t be stranded somewhere.

4 years ago

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Verified Customer

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Lucy Goodlettsville, TN

It's a bit too heavy to be wearing but when I hit the button even accidentally, the people are very nice.

4 years ago

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Verified Customer

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Kathleen Rockville Centre, NY

One works just fine but the other two weren’t so great. They’re very nice. They respond right away.

4 years ago

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Verified Customer

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Vera Algona, IA

So far--so good!! i have only checked if some one was there and --there was. Just the way I like it.

4 years ago

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Verified Customer

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Mary Stephenson Oil City, PA

Very easy to use and set up .when accidentally pushing the button the response is quick and they are kind

4 years ago

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Verified Customer

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Virginia Berberick Shawnee Mission, KS

I have accidently set off my device 4 times. Always an English speaking person asks how I am.Information in the book is false.

4 years ago

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Verified Customer

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Brittany Garner Plain City, OH

When we initially set up the device and tried to test the product, it took a very long time for the person on the other end to respond.

4 years ago

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Verified Customer

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Carolyn A. Richter Whiting, NJ

5 customer service,knowledgeable customer service agents, courteous agents and was able to answer any question I had.

4 years ago

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Verified Customer

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Robert

I've had my device for a few days and it worked the time we tested it, so I'm very happy with it so far.

4 years ago

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Verified Customer

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Jack Wichita, KS

I like that I know I'll get help if I fall. I've tested it and they answered our questions and were very polite.

4 years ago

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Verified Customer

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Anna Londonderry, NH

It's very easy to wear around my neck and it's easy to get help when I need it. The company seems to be fine.

4 years ago

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Verified Customer

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Anonymous Palmetto, FL

I wish the device would be a little smaller. I test it often, and it's always an excellent response.

4 years ago

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Verified Customer

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Darlene Butler Canton, MI

I was never told it would flash every 20 seconds, a bit annoying and the range of signal compared to friends who can use their alert button anywhere.

4 years ago

Reply from Medical Guardian

Greetings and thanks for reaching out! We are sorry you are finding your product to be less than satisfactory. If you'd prefer to use a mobile based system than a home based system please call us at 1-800-313-1191 to discuss more product options that are better suited to your needs. Thanks again for your review and have a great day!

Feb. 18th, 2021

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Verified Customer

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Audrey Weil Clearwater, FL

Ease of wear, rapid response, both base station and necklace appear to be well constructed, comments are favorable

4 years ago

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Verified Customer

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Sharon Hays Mason City, IA

Quick to answer even for accidental calls. Lightweight to wear. Gives me a sense of safety when I'm out of the house.

4 years ago

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Verified Customer

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Lora Maxwell Tucson, AZ

Prompt dependable response; polite, caring and professional people answering calls; clarity of speech

4 years ago

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Verified Customer

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Betty River Falls, WI

It is nice to be able to get a hold of someone right away in an emergency, but it's a very bulky device. I've tested it a couple of times and it works.

4 years ago

Reply from Medical Guardian

Greetings and thank you so much for your review. If you'd be interested in a smaller device or possibly an option that's better suited to your needs please feel free to discuss your options with our Customer Care team at 1-800-313-1191 to learn more. Otherwise, we are so happy you are using us to help you maintain your peace of mind and your safety. If there's anything we can do to earn your 5-star seal of approval then please let us know, and thank you so much for your time. Have a great day!

Feb. 16th, 2021

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Verified Customer

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Elizabeth Henderson, TX

They were very nice to ask me how everything was going when I tested the device, and answered quickly.

4 years ago

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Verified Customer

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Anonymous Livonia, MI

This is a hard thing to wear because if you bump it in the slightest, it goes off and it's getting really annoying. Aside from that, the customer service people are right there to help when you activate the device.

4 years ago

Reply from Medical Guardian

Greetings and thank you so much for your review. We are sorry that you found your service to be less than satisfactory. If you don't find our automatic fall detection to your liking then please feel free to discuss more option with our Customer Care team at 1-800-313-1191. Otherwise, we appreciate your review and if there's anything we can do to earn your 5-star satisfaction then please let us know. Thank you and have a great day!

Feb. 16th, 2021

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Verified Customer

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Betty Sue Las Vegas, NM

I have tested my device and it works great. When I used it, they responded very quickly. I wear it around my neck.

4 years ago

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Verified Customer

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Trudy Durham, NC

I like that I can carry it around my neck and push the button anytime I need somebody. It gives me comfort.

4 years ago

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Verified Customer

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Jane Saint Augustine, FL

I hope I never have to use but I am very happy to have it. I like the protection it gives me. We have the GPS.

4 years ago

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Verified Customer

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Anonymous Westminster, CO

Having medial guardian gives me confidence to be by myself in my house. They answer the phone right when I call.

4 years ago

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Verified Customer

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Wayne Keene Valley, NY

Their customer service was very helpful getting it set up and helping us choose which medical alert device to use.

4 years ago

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Verified Customer

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Nannette Fairmont, MN

Tested it yesterday, it works just fine. It took a while to answer the phone but so far everything is working fine.

4 years ago

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Verified Customer

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Devan white Quitman, AR

I really love using medical gaurdian because the service is reliable and very quick, there are no delays or worries.

4 years ago

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Verified Customer

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C. Eagan Crawfordville, FL

Excellent personable experience all the way around from the customer rep. that answers the phone call to the check in.

4 years ago

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Verified Customer

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Marcia Sampson Beasley New Bern, NC

Outstanding services. Excellent customer services. Continued to call the phones until someone answered.

4 years ago

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Verified Customer

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Rebecca Sirt Chester, SC

Excellent customer service. Easy to set up. Delivered equipment quickly. Excellent people are very helpful!

4 years ago

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Verified Customer

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Gaylynn Farmington, MI

Just subscribed but accidental hit button & they answered being so polite and understanding - Thank you

4 years ago

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Verified Customer

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S

I tested the device right away when I got it and it worked. It's high in price, but I think that means it's better.

4 years ago

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Verified Customer

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Anonymous

I dislike the size of the device because it's too big. At night, it gets twisted around my neck and so I put it on my bedpost.

4 years ago

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Verified Customer

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Bonnie

The device you put on your wrist is difficult to wear when you're dressing or undressing but otherwise it seems to be okay.

4 years ago

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Verified Customer

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Maria J

I like the fact that I can hang the device around my neck. It's very convenient and they give a quick response.

4 years ago

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Verified Customer

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Joseph

Quite satisfied with it. I have already recommended it to a number of friends. I like everything about it.

4 years ago

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Anonymous

Convenient and accurate. Customer service answers right away and answered my questions. It is a little expensive.

4 years ago

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Anonymous

It worked well when I tested it. It is nice having the security knowing that somebody is there for me.

4 years ago

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Verified Customer

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Tina

The price is really good. I like knowing that my loved one is secure if they fall. Interaction has been great.

4 years ago

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Verified Customer

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Majorie

They’ve been very nice to me. I have pressed it a few times accidentally and they were right there so I feel secure.

4 years ago

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Verified Customer

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Wilma

I feel secure with Medical Guardian. I feel secure with it. It’s been good for me. I would recommend it.

4 years ago

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Verified Customer

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Valerie Armstrong

Customer support during set up was great and my mom had one false alarm and the system worked great.

4 years ago

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Verified Customer

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Uncertain on reliability, but willing to reevaluate. Hoping it was a one time glitch. Brad Smallwood

During a routine monthly "test" of the transmitters, it took several MINUTES for the call center to connect and respond. Even once a connection was made, we were unable to effectively communicate with the representative.

4 years ago

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Verified Customer

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Denis Nolan

I have not used it, so how can I tell? I am not pleased by the fact that if I accidentally hit the button, there is no way to stop a response.

4 years ago