Name: Medical Guardian
Rating: 4.5

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Anonymous

Medical Guardian works really well. I feel comfortable though I have to push up the holder a couple of times a day since it is probably made for someone with a bigger wrist.

5 years ago

Reply from Medical Guardian

Hello. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you!

Oct. 6th, 2020

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Nannette

I like it because I feel safe. I don’t like that it keeps running out of juice so I have to remember to put it back on the charger.

5 years ago

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Jim

Fortunately I have had to use it since I tested it, which went fine, but it is convenient to have it.

5 years ago

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Rosy

If you are able to, make it smaller, but otherwise everything is good and I like because the response is good.

5 years ago

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Anonymous

My mom likes the size of it and how small it is around her. They called when she pushed it right away.

5 years ago

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Anonymous

Easy to use and tested perfectly because they answered almost immediately and then reset the device.

5 years ago

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Ernestine

Seems like it is put together efficiently. It is just what we needed for our situation. It works immediately.

5 years ago

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Anonymous

Inadvertently I pressed the button in the middle of the night and got a response. I like that it works.

5 years ago

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John

They seem very knowledgeable with information. It’s all goof except they charge me more because I am uninsured.

5 years ago

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Eleanor Stoller

Very easy to recharge and easy to wear. It does not go off while I sleep which was a big concern of mine

5 years ago

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Denise

I wear it all day. I like that I can press the button for help. I dislike the fall portion because it doesn’t work and they come whenever it wants.

5 years ago

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Julie

Medical Guardian is really reliable. I have tested it twice in my spare time. They are polite and knowledgeable.

5 years ago

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Eugene

When I test it, they are thee pretty quick and are really nice about it. They walk me through everything.

5 years ago

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Michael

The people are Americans that speak English when you call. I like the unit, I tested it and it worked as instructed.

5 years ago

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Joann

The medical alert device is for me mother. I like that it is easy for her and the operations function for her.

5 years ago

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Jeanette

Don’t like that it blinks and you can see it through your clothes and that I have to charge it every four days. They couldn’t help me hen I called to complain about it.

5 years ago

Reply from Medical Guardian

Hello, Jeanette. Thank you for your review. We are sorry that you had a less than satisfactory experience. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Beverly

Make it smaller and lighter to wear it around you neck. They should have designed it more like a pendant for females. They answered right away and it works good.

5 years ago

Reply from Medical Guardian

Hello, Beverly. Thank you for your review. We would like an opportunity to review the device features with you in more detail. We're going to send you a private message to collect some account-specific information so that we can investigate this for you. Thank you.

Oct. 6th, 2020

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Brady Wilkerson Gaithersburg, MD

Set up and follow up was perfect. I withheld the 5th star because I haven't had the need to test real life performance.

5 years ago

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Dennies Barber Pasadena, CA

The product is lightweight, easy to use and the responsiveness of the service is professional and courteous

5 years ago

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Carol Slager Plymouth, IN

Medical Guardian is very easy to understand how to use. The pendant is very comfortable and the response is very quick

5 years ago

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Yvonne Beachwood, NJ

They're very courteous to help me out when I have a little problem with it. I like everything about it.

5 years ago

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Helen Trenton, NJ

Never wanted one but I feel secure now and I won’t be without it. It is a security blanket. It works okay.

5 years ago

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Anonymous Riverside, RI

Cost is reasonable. I like that there is no contract. I live a long way from my sister so it is good to have. They were good to me during the set up.

5 years ago

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Sharon Rosenberg, TX

Help is a fingertip away. When I test it, somebody comes on and answers it. I am glad they are still there.

5 years ago

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Lena San Diego, CA

Medical Guardian is worth it. It is handy and available whenever I need it. It is good very anybody me age.

5 years ago

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Nita Culloden, WV

I cherish it because I have fallen a couple of times and I need it to get help. I like that it goes around my neck.

5 years ago

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Donna Linden, NJ

They always answer me promptly and seem concerned. I like the peace of mind it brings me. I don’t like the wrist one.

5 years ago

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Patricia Sun City West, AZ

Somebody is there quickly if I press the button. I wear it everyday because I know it makes me safe.

5 years ago

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John Kennesaw, GA

The only thing I don’t like about the medical alert button is that you can not talk into the button. I like everything but that one thing.

5 years ago

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William Orleans, MA

It is always there if I need it. I have set it off accidentally four times with the wrist one but the one around my neck does not go off as much.

5 years ago

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Rebecca Greenville, TX

Customer service is very friendly and helpful. All three tests went great. I like the convenience of using it.

5 years ago

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Margaret

So far we are satisfied. When tested it when my mother received it and it worked. They were very helpful.

5 years ago

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Anonymous Pleasant Hill, MO

It goes a while without having to be charged. You don’t have to think about it often. Testing it is very quick.

5 years ago

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Gloria Baton Rouge, LA

It is security for me. It makes me feel safe. My daughter is also pleased with their customer support.

5 years ago

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Robin Altoona, PA

The customer service rep I spoke to was very knowledgeable. I like the device except I think it looks ugly.

5 years ago

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Jim Gering, NE

It was delivered quickly. I had a hard time getting through to customer service so that I could get anther thing.

5 years ago

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Pam Winchester, TN

When you call, you don’t stay on hold for very long, I appreciate that a lot. It’s pretty and peace of mind.

5 years ago

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Samuel Ephrata, PA

It’s a quality product. It gives me the ultimate protect. I get immediate responses and I like the ease of using it.

5 years ago

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Mitchell Schaumburg, IL

I made the right choice. It works great. They’re there to take care of me which is ideal when you get older.

5 years ago

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Edith Lake City, MI

I like the company. I am glad I have the device. It gives me confidence that some thing is there if I needed it.

5 years ago

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Betty Sebring, FL

It is for my mom. Last night at 2:48 AM they were able to get her to the hospital when she broke her hip.

5 years ago

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Sandra Port Saint Lucie, FL

They are very easy to talk to because they are very polite and helpful. They got me the equipment very promptly.

5 years ago

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Ms. G.M. Houx Marble Falls, TX

So far customer service is outstanding Thankfully so far not needed for an emergency but it is a great peace of mind

5 years ago

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Elizabeth Edgewater, FL

Other than that it is going to save my life, the best thing is that the back is magnetic so it won’t choke me.

5 years ago

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Otto Dallas, TX

It's for my father, he is the one that uses it but when I tested it, it the emergency people came to my house so we had to make sure the address was correct.

5 years ago

Reply from Medical Guardian

Hi, Otto. Thank you for your review. We are sorry about the less than satisfactory experience you had with the initial test. If you are still unsure, please contact Customer Care at 800-313-1191 to confirm that the information is correct. Thank you.

Aug. 5th, 2020

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James Atlanta, GA

So far I’ve used it once when I was having trouble breathing and it worked. They got here very quickly.

5 years ago

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Anonymous Omaha, NE

The medallion looks like a nice necklace. It is good and they seem knowledgeable. My husband, who set it up, was very impressed with them.

5 years ago

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Wilmer Grandview, MO

Someone is in touch with you and you speak with a person immediately when you need help. It works just fine.

5 years ago

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Linda Birmingham, AL

Customer service has been great. They came on the speaker pretty quickly and answered properly. I like that it is waterproof.

5 years ago

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J Daleville, AL

Everything is good. I have no problems whatsoever. They are alert and right there even with testing.

5 years ago