Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Anonymous

It worked well when I tested it. It is nice having the security knowing that somebody is there for me.

3 years ago

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Tina

The price is really good. I like knowing that my loved one is secure if they fall. Interaction has been great.

3 years ago

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Majorie

They’ve been very nice to me. I have pressed it a few times accidentally and they were right there so I feel secure.

3 years ago

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Wilma

I feel secure with Medical Guardian. I feel secure with it. It’s been good for me. I would recommend it.

3 years ago

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Valerie Armstrong

Customer support during set up was great and my mom had one false alarm and the system worked great.

3 years ago

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Uncertain on reliability, but willing to reevaluate. Hoping it was a one time glitch. Brad Smallwood

During a routine monthly "test" of the transmitters, it took several MINUTES for the call center to connect and respond. Even once a connection was made, we were unable to effectively communicate with the representative.

3 years ago

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Denis Nolan

I have not used it, so how can I tell? I am not pleased by the fact that if I accidentally hit the button, there is no way to stop a response.

3 years ago

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Verified Customer

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Edna

The system is highly responsive to her needs. It give me security that she is well even though I'm not with her.

3 years ago

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Jackie Deorsam , daughter of Joan

Have not had an emergency. The product is nice and not too heavy. My Mom has tested twice and they answered right away.

3 years ago

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Margaret Wilcox

It gives my family and me piece of mind when I am alone to know someone will respond fast if I need help.

3 years ago

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Michael Deveraux

easy to work with, in constant communication with me, and seem to have a solid product with great returns

3 years ago

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Patricia

I needed to use it at three thirty in the morning in the morning one day and it did not work. When I called them they were very helpful and apologetic.

3 years ago

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Michelle

I like that it is small in size but I do wish it was even smaller. They are very courteous and very prompt.

3 years ago

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Alberta

When it goes off, they answer right. There is no waiting. It is very sensitive but I’ve never had a problem with it.

3 years ago

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Shirley

Tested it once and was satisfied with the answer I got. It is security for me when I need them. It’s been very good.

3 years ago

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Joseph

It does what it is supposed to do. It doesn’t bother me a bit. I would gladly recommend it to people.

3 years ago

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Mary

I am happy with Medical Guardian. I am satisfied with it. It works really good. There is nothing I dislike.

3 years ago

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Anonymous

It's nice to have this around in case I have a problem. Customer service was good about setting it up for me.

3 years ago

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Joyce

When we've tested the device, it was very handy. The company answered promptly and took care of the problem.

3 years ago

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Larry

I haven't had to use the device, but when it's gone off accidentally they called immediately and everything was fine.

3 years ago

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Patty Zwelling

My husband accidentally pressed the button twice and they responded immediately to see if he needed help.

4 years ago

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Janet

They have always called me back very quick. Even when its my mistake pushing button. Very kind always.

4 years ago

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Janice M.. Campbell

It is very heavy and leaves a sore on my neck. The clip is not very secure. I cannot use it in the shower.. I have not had to call to use it so answering the following questions is hard.

4 years ago

Reply from Medical Guardian

Greetings Janice, and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a different product better suited to your needs then please reach out to us at 1-800-313-1191 and we'd gladly assist you so we can earn your 5-star satisfaction! Thank you again for the review and have a wonderful day!

Nov. 10th, 2020

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Verified Customer

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David Dildy

Had the occasion to call customer support. Poor response and sounded very uninformed as to how mobile device works. If I had had an emergency I could be dead.

4 years ago

Reply from Medical Guardian

Greetings David and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

Nov. 6th, 2020

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Verified Customer

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Carol McMahon

I haven't had to use it yet, so I can't really answer your questions. It DOES give me peace of mind to know if I need it, it's here.

4 years ago

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Verified Customer

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Vera LeForce

The light on the base is much too bright and must be hidden behind a trunk. Also in your internet advertisement there is a smaller base, cheaper and more preferred.

4 years ago

Reply from Medical Guardian

Greetings Vera and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a different product better suited to your needs then please reach out to us at 1-800-313-1191 and we'd gladly assist you so we can earn your 5-star satisfaction! Thank you again for the review and have a wonderful day!

Nov. 6th, 2020

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Ed Dixon

Great System, delivered in a short time, set up was very simple, trustworthy and Excellent Customer Serice

4 years ago

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Melvin

Medical Guardian’s device is easy to use. I set it p wrong so it went off and they contacted me and helped me fix the problem.

4 years ago

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Rosemary

Very reasonably priced for giving me more peace of mind. It is easy to have and it hangs around my neck okay. They respond quickly.

4 years ago

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Dorothy

It is a great thing. It works great. I wear the thing around my neck except when I go to bed, I put it on my headboard.

4 years ago

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Carlos

I have fallen two times and medical guardian has been very courteous. Customer support is informative.

4 years ago

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Helen

It's not big, it’s not ugly, it’s just neat and I like it. It makes my son happy that I have it.

4 years ago

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Mary

The response when we tested it was very quick and accurate. Although it was just a test, it was a great experience.

4 years ago

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Albert

When we tested it, it worked perfectly but when we accidentally pressed it, it seemed like it took a long time for the person to respond.

4 years ago

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Virginia

The wrist one seems kind of bulky but when we were testing it, they were right there and had the correct information.

4 years ago

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Anonymous

My device is dependable. I like that it is there for me. and it is easy to use. It works fine. I am very happy with it.

4 years ago

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Verified Customer

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Michael

My mom fell and was wearing the device and it was not activated. It does not work very well. She laid on the floor for two hours and they crawled to the back door to use the phone.

4 years ago

Reply from Medical Guardian

Greetings Michael and thank you for the review. Please answer the following private message so we can investigate your account further. Thank you again for your review, and have a great day!

Nov. 6th, 2020

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Maxine

Very impressed with Medical Guardian. I was fishing and I tried it out there to see and it hooked right up.

4 years ago

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Timothy

I like that you can talk to the thing around your neck. I dislike that I have to carry the thing that goes around your neck, but I can get the bracelet to work.

4 years ago

Reply from Medical Guardian

Greetings Timothy and thank you for the review! We are sorry to hear that you are finding our service to be less than satisfactory. If you'd like a necklace, wristband, or a different product better suited to your needs then please reach out to us at 1-800-313-1191 and we'd gladly assist you so we can earn your 5-star satisfaction! Thank you again for the review and have a wonderful day!

Nov. 6th, 2020

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Wendy

We only tested it when we received it and one other time it was activated by mistake but both times we got a call to make sure my mom was ok!

4 years ago

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Jean

Everything is going fine. When I was setting it up, I tested and it seemed to work fine. It is pretty simple to use.

4 years ago

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Charlene

As soon as you call, I get a hold of someone. They really answer quickly. When I couldn’t get my wrist band to work, they fixed it right away.

4 years ago

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Nancy

When I tested it, it was prompt and I liked that. I also like that I was able to reset it. I am fine with it.

4 years ago

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Anna

Knowing that it there gives me peace of mind. They answered right away when I tested it and they were very helpful.

4 years ago

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David

Keeps my dad safe. It is good to know that it is there. They were informative and knowledgeable of the product.

4 years ago

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Verified Customer

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Margaret F. MacDonald

I cannot accurately rate Medical Guardian because, thankfully, I haven't had to use it. Service when ordering and set up was fine. I do not loke my watch-type device...comfortable but big, black, bulky and very masculine. And the excess strap length keeps coming out of the "holding bands"! Wish there were another option!

4 years ago

Reply from Medical Guardian

Thanks for your review! We have a number of different medical alert systems for every lifestyle! If you would like to review your options please contact us at 1-800-313-1191 and we can discuss a product that's more to your liking. Thanks for your review, and we're happy to be keeping you safe with our services. Have a great day!

Oct. 9th, 2020

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Doris Kirkland

Best ratings when daughter was researching medical alert systems, good value and easy to understand.

4 years ago

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Mary James

They have been very helpful, answered all questions and put my mind at ease from the very beginning of my service.

4 years ago

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Beverly Baker

It was professionally handled I needed my grandson taken care of and medical guardian got right on it

4 years ago

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Verified Customer

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C Kerr

Mi chose them because of their top rating. The service I received over my first consultation was superb

4 years ago