Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Hasna Hena Vancouver, WA

Sometimes takes a long time for someone to answer. I tested it a couple of weeks ago and I called in and no one answered. Customer service is horrible.

5 years ago

Reply from Medical Guardian

Hi, Hasna, Thank you for your review. Our records show that you spoke to a Customer Care agent on 5/6 and that your issue was resolved. If you are continuing to experience issues with your device, please contact Customer Care at 1-800-313-1191. Thank you.

Jun. 4th, 2020

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Rhonda Willoughby Garden City, ID

Was rated In top ordered and then canceled as 5 days later the equipment was still not being mailed out. Was lied to by customer service person on Sat who told me equipment would be overnighted and would get today Tues then when called today had not even been processed

5 years ago

Reply from Medical Guardian

Hi, Rhonda. Thank you for your review. We are sorry about the delivery delay and understand you are cancelling your service. The device looks to be delivered this Saturday, and we will need the unit returned to close out your account. Thank you.

Jun. 3rd, 2020

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Steve Baltzley Des Moines, IA

I've run several test, outside in the bathroom even at the bottom of the basement steps always have talked to a Rep.

5 years ago

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Rhonda Thompson Henderson, TN

I've accidentally set the alarm off twice, and one of your reps immediately made sure I didn't need help :)

5 years ago

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Helen Burket Madison Heights, MI

Works great I tried a test call with both the wrist button and the fall pendant and the response was immediate

5 years ago

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Carole Eber

I have had problems with the device and called several days ago. They couldn't solve the problem and had someone call me back. That person said some tech would have to look into it to make it work. No one ever called.I called the other day but no one in the office due to holiday. I will try calling back again.

5 years ago

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Mark

I never actually needed help, but have accidentally pushed button a few times and someone responded immediately.

5 years ago

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Anonymous

I just received the system and fortunately haven't needed to use it in an emergency. So I really don't know the anwers to the rest of the questions.s

5 years ago

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Thomas Buck

I am extremely pleased with the call center responses to my testing as well as accidental interactions

5 years ago

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Anonymous

havent had to use the service so really could not fairly rate it. suggestion - gift various lengths of chains for the necklace.

5 years ago

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dave ross

Everything is above expectation including the customer service. A blessing for my mom ... Thanks !

5 years ago

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SR

So far so good. Mom has set button off twice and operator has answered with her name and are u ok each time!

5 years ago

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Anne Marie Smith

Set-up and testing have gone well, but we haven't actually used the device in an emergency, so can't rate that response.

5 years ago

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Melanie Mouzoon

Prompt response but lots of confusion on your end regarding initial setup and who was being monitored and even didn't get names right.

5 years ago

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Clare Delano

Very easy to set up and when my parents hit the button by mistake, the representative was very kind and understanding.

5 years ago

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Donna Braden

The Medical Guardian product has so far met our expectations as a family. It has given us the piece of mind that it is there if and when needed.

5 years ago

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Jeff Mesa, AZ

The necklace broke only three months old. When he got his new necklace here about a week or two ago it's real simple for him to test.

5 years ago

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Karen Katy, TX

The quality is good. I don't like how big the pendant has to be that you wear. I had a really hard tiem for quite a while getting ahold of anybody.

5 years ago

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Joyce

I tested it when I received it and it works beautifully. They were very nice and explained everything.

5 years ago

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Elaine

I like it very much. My only problem was when I accidentally bumped it and it went off and I didn't know.

5 years ago

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Vernell

I tested it recently. My daughter was showing me how to use it and we had good a experience with it.

5 years ago

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Dorothy

I don't like the fact that it has to be charged for so long daily. I think that kind of defeats the purpose because my mother will charge it but then forget to put it back on.

5 years ago

Reply from Medical Guardian

Hello Dorothy, thank you for review! We would highly recommend charging the device overnight and have it close to her bed if possible to ensure that she would be able to reach if during the night if she were to need it. When she gets up on in the morning, it will be fully charged.

Apr. 2nd, 2020

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Margie Crystal City, MO

They answer immediately and I like that. I don't like it hanging around my neck, but other than that I'm satisified.

5 years ago

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Peter Palm Springs, CA

I tested it three times and work all three times. I like the small size and the battery life. I don't like the unit is so big and heavy.

5 years ago

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Neal

Everybody was very nice to me to set it up. They were very attentive on any phone call and answered quickly.

5 years ago

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Rudy Abel

I have been satisfied to date. Charging device every day is somewhat inconvenient Have not had to us device in a emergency.

5 years ago

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Sandra (Sandy) Rosso

I've had no emergency. Medical Guardian has called me twice, both false alarms. They are on the ball.

5 years ago

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Thomas

I don't like having to wear it. I don't like this, that big thing around my neck. I wish it was smaller.

5 years ago

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Margaret

It seems like it works quite well. As soon as the alert went out they were right there asking me if I needed help.

5 years ago

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Kathleen

It took us a while to set it up. They taught me how to use it and were very cooperative. I don't like the cord it's ugly but that's not a problem.

5 years ago

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anonymous

I like the fact that it goes anywhere. I've only tested it. It was actually very fast and they were polite and helpful.

5 years ago

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Thomas Redding, CA

We used it once when he fell. The man on the phone got everything situated. Everything worked out well.

5 years ago

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Tina

The button did not work in my mom's home. Customer service told me that it could be because of aluminum siding or a metal roof. If this is the case, why is that information not apparent on their website or documentation. I could find nothing about that.

5 years ago

Reply from Medical Guardian

Hello Tina, thank you so much for your review! We apologize if there were difficulties with testing the device due to some of the environmental factors. We greatly value your feedback. Thank you!

Feb. 21st, 2020

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Joann

I tested it when we first set it up and I didn't have a problem getting through to Medical Guardian.'

5 years ago

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Darylin Larimer written for the person using your system.

Easy set-up and no signed contract. Which is good in case of a death, one less thing to worry about taking care of !

5 years ago

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Ida Bland

Peace of mind. I have dropped my necklace a couple of times and I was contacted to make sure all was well!

5 years ago

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Kimberly C. Yoakem

The immediate response from the monitoring center gives me piece of mind that my mom can call for help any time.

5 years ago

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Stancil

Medical Guardian automatically deducted money from my account without having authorization for a second year of service. When I contacted them, they said return the device. I sent a he device back and they only refunded a portion. I've called multiple times and talked to multiple people with no results and without a full refund.

5 years ago

Reply from Medical Guardian

Hello, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Jan. 15th, 2020

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Pat R.

Ease of use, great service, great value, peace of mind for me and my loved ones that I have an emergency option

5 years ago

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john "pete" luehring

I've had no contact since the initial setup. I'll change the rating if/when i survive an emergency in which you had to participate

5 years ago

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3 Dixon, IL

It is cheaper than the unit I had before and it seems to be accessible and usable. The sales person that I talked to was very aggressive and I felt pressure

5 years ago

Reply from Medical Guardian

Hello! Thank you for your review. We value your feedback and we apologize if you felt that the sales representative was too aggressive. Please know that we are dedicated to getting seniors protected! Thank you so much and have a great day!

Jan. 2nd, 2020

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5 Huntington Beach, CA

I use it every now and again and I have no complaints. I am really happy with it. It seems to be working well.

5 years ago

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5 Ellicott City, MD

Everything seems to be fine, I am satisfied with it. The time I tested it, the clear response was almost immediate.

5 years ago

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Pamela Handlon Llano, TX

Paid for 6 months of services that never worked. Still waiting on refund from October and I called and they said they lost my equipment in the warehouse and never posted that they received it. Yet the tracking said they did. I feel as if they scam the elderly. I would give them a negative star if they had it

5 years ago

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Barbra

What I like about it is that I can wear it and always have it if I need it. I tested it when it first arrived. It was easy to test and working fine.

5 years ago

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Lawrence

I like everything about it so far. I've tested it and I got an answer immediately. The fellow that answered was very knowledgeable.

5 years ago

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Lynda Marshall, MN

When I first got it I tested it. They were very easy to talk to and instructions were given very well.

5 years ago

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Leo Liberty, MO

I think the range of it could be better. It said it would get up to 1,300ft, but I was more like 300 ft away and it would not work.

5 years ago

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Alice Tucson, AZ

I've tested it several times and I'm very pleased with the response I always get. They always respond very nicely.

5 years ago

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James Johnston Shreveport, LA

Billing after cancelling service. Not updating recordd with new address, and sending bills only after they are past due. Sending more equipment after cancelling service to wrong address. Bad communication. Very shady practices.

5 years ago

Reply from Medical Guardian

Hello James,

Thank you for your review. We'd like to look into the issue for you, however, we need some more account information. We're going to send you a private message to request your account details and follow up with you. Thank you very much and have a great day!

Dec. 17th, 2019