Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Joanne Manitowoc, WI

There is a wait time with customer service, the call does not go through right away. The device is very convenient though.

6 years ago

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Verified Customer

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Dorothy Rolling Meadows, IL

They answer immediately and everything was fine. Their customer service was excellent. I like everything so far.

6 years ago

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Verified Customer

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Vern Port Charlotte, FL

It was easy to assemble. So far we've just tested it once and it's fine. We haven't had any problems.

6 years ago

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Verified Customer

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Odette Oakley, CA

I've tested it every couple of months and they always answer promptly. They've always answered my questions.

6 years ago

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Verified Customer

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Venise Grenada, MS

The customer support is nice and courteous and answers all o your questions and they help you with what you need.

6 years ago

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Verified Customer

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Emory Denver, CO

It's very convenient. I tested it when I got it and they responded fine. Medical Guardian were so helpful.

6 years ago

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Joan Louisville, KY

We've only tested it once, we've just had it a very short while and it was fine. They are very friendly and helpful.

6 years ago

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Ann

We tested it when I first got it and it worked fine. Everyone I've talked to has been very informative and courteous.

6 years ago

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William Decherd, TN

The only problem that I have found is that it's so easy to push the button. I have tested the device and everything seems fine.

6 years ago

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Sue C.

Five star rating: it's simple, take the speaker with you in your purse or pocket and you have available help all day.

6 years ago

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Helen M. Johnson

I have not had this program for very long, but they were excelent is helping me learn how to use it and.

6 years ago

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Carolyn Dalton

Reoccurring service issues . Numerous calls to me and my children to check system. Said not working. Then verified it was fine and 2 days later I receive another full system not ordered and unknown reason sent. Then I had to prepare it and take to UPSP

6 years ago

Reply from Medical Guardian

Hello Carolyn, we apologize if you received multiple calls from us but we wanted to ensure that you had a working device. We're sorry to inconvenience you as well. We will follow up with a private message as well. Thank you for so much!

Jul. 3rd, 2019

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Verified Customer

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Marina B.

I ordered device when my mother was stay with me post surgery.two days ago I took her back to her home in Florida. When we arrived I called to change the device location. I was told no one is available and they will be calling me back. Day 3-still waiting.

6 years ago

Reply from Medical Guardian

Hello Marina, We're very sorry to hear about not receiving a call back and we'd like to take care of your issue right away. We're going to send you a private message to get your contact details. Thank you!

Jul. 3rd, 2019

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Verified Customer

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Brenda D. Smith

Although I have never had to use them. However when I make a mistake or have to check it everyone is so nice

6 years ago

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Verified Customer

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Rita Dooley

Inadvertently hit the button and they called within a minute to see if I was okay I think that's pretty awesome

6 years ago

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Verified Customer

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Kim Hanson

I never received a bill showing what i paid. My wristband is very tight. I have no contact info, i looked online and all i found were marketing pages

6 years ago

Reply from Medical Guardian

Hello Kim, please contact us via Live Chat on , email us at , or call us at (800) 313-1191 to get a paid invoice and discuss different options regarding your wristband. Thank you!

Jun. 27th, 2019

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Verified Customer

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Sherri Helman

It is nice to know I have the device in case of an emergency but the wrist device is to big an cumbersome the way it's designed. It's uncomfortable to wear.

6 years ago

Reply from Medical Guardian

Hello Sherri, we want to make sure you have a comfortable device to wear while remaining protected. We have several options available and we'd like to discuss what options are available and what would be the best fit. We will send you a private message to get your contact information to look into the matter further for you. Additionally, you can reach out to us via Live Chat at , email us at , or call us at (800) 313-1191. Thank you.

Jun. 27th, 2019

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Verified Customer

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Lani

I have not had to use the alert so far but if I call with a question, it is answered. The test process is easy.

6 years ago

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Verified Customer

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Jesse Garza

Answers phone and speak to a real person. Very respectful staff, always willing to help with all questions.

6 years ago

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Verified Customer

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CAROL BLUBAUGH

FORTUNATELY I HAVE NOT HAD TO USE IT FOR AN EMERGENCY, BUT I ACCIDENTALLY SET IT OFF AND WAS ANSWERED IMMEDIATELY.

6 years ago

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Verified Customer

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Dorothy Austin, TX

I like the fact that it's so easily accessible to me. My experience with the company has been positive.

6 years ago

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Verified Customer

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E Honesdale, PA

I dislike when you push the button, it takes one full minute for Medical Guardian to answer when you're not in an emergency. It feels like forever.

6 years ago

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Verified Customer

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Charles Bay City, MI

I like knowing my husband has an instant contact if something happens and the services available to him.

6 years ago

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Cindy De Pere, WI

They spoke very clearly. When I was testing it, they didn't hear my voice and called my first contact. I felt there was a very good response.

6 years ago

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Joan Fargo, ND

Price is very reasonable. They're a good company so far. Every time it goes off, they're right there calling me. I would definitely recommend.

6 years ago

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Verified Customer

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Michael Tullahoma, TN

A couple of times I have accidentally bumped it and they were right there. The operator was courteous and concerned.

6 years ago

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Marilan

I tested it about a week ago and it was fine and we heard from the dispatcher. They answer promptly and I feel secure with the beeper.

6 years ago

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Miriam

I can't find anything wrong with it at this point. I like that I am able to order help if I need it.

6 years ago

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Anonymous

I use the necklace and it seems to be connected and ready for me to fall. When I push the button, someone is always there.

6 years ago

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Verified Customer

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Anonymous

I put it around my neck and kind of forget about it and I like that. I don't like the length of the string and the magnets come apart easily.

6 years ago

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Verified Customer

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Kenneth Siloam Springs, AR

When I tested it, everything was set up okay. I like that it has a watch and a necklace and a GPS system.

6 years ago

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Sandra Norwich, NY

It is really handy and works good. The few times I have used it, they came on quickly and asked if I needed anything.

6 years ago

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5

They wery patient and dead set on answering all my questions. I felt far more at ease about using the system.

6 years ago

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5 Chesterfield, VA

My mother has fallen 2 or 3 times and was able just press the button and bingo someone was there. It's been great.

6 years ago

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Verified Customer

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3 North Port, FL

We just tested it and it seems to have a delay in response. I dislike the fact that I didn't know that the fall detector was a separate device that has to be activated.

6 years ago

Reply from Medical Guardian

Hello Phyllis, we're sorry you're experiencing some delays in your device. We'd like to have a technical representative reach out to you to take a deeper look. We will message you privately for this information. Thank you very much!

Jun. 19th, 2019

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Verified Customer

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5 Cumberland, MD

I like because it's dependable. Medical Guardian answers quickly when you press the button and call.

6 years ago

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Marjorie Dixon Pigeon, MI

I have had very responsive and helpful service from staff and feel the company lives up to its advertising.

6 years ago

Reply from Medical Guardian

Hello Marjorie,

We're so happy that you got fast response times and are enjoying your device. Welcome to the Medical Guardian Family!

Jun. 4th, 2019

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Verified Customer

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Rebecca Portland, OR

Great customer service, quick delivery and easy set up. Nice to have choice of bracelet and necklace for her to try.

6 years ago

Reply from Medical Guardian

Hi Rebecca,

We're glad you got what you needed and were able to set it up with ease. Thank you so much for choosing Medical Guardian!

Jun. 1st, 2019

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Verified Customer

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Judy Childress North Tazewell, VA

Fortunately have not had any type of emergency but each time I've spoken to them they are always helpful and courteous.

6 years ago

Reply from Medical Guardian

Hi Judy,

We hope that you don't any emergencies at all and don't have to use the device but just know that your device is there to help you in your time of need. Thank you so much for choosing Medical Guardian!

Jun. 1st, 2019

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Verified Customer

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Melinda Willis

Easy to use, wonderful operators....always there within seconds, even when we accidentally hit the button.

6 years ago

Reply from Medical Guardian

Hi Melinda,

We're happy you're getting the quick service that you would want in an emergency situation. We hope that you never have to use it! Thank you!

Jun. 4th, 2019

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Verified Customer

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George

It is great to take with e ad go outside with and like the thing around my neck. I am happy with it for assurance.

6 years ago

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Verified Customer

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Gloria

Quality of the device is good. We've tested it and it was very fast. I've had no problems when I've called.

6 years ago

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Verified Customer

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Dorothy

Device is fine, just expensive. I've tested it twice and it's a bit slow because you have to go to the operator.

6 years ago

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Verified Customer

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James

Best thing is the convenience. I used it a couple of weeks ago and it works great. Customer service is very knowledgeable and helpful.

6 years ago

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Verified Customer

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Anonymous

I like the watch and the information that it carries. It seems to be efficient and I didn't have to wait long.

6 years ago

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Verified Customer

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Eddie

Medical Guardian is easy and convenient. They answer when I call and they make sure everything is working promptly.

6 years ago

Reply from Medical Guardian

Hi Eddie,

It is our pleasure and we're happy your device is working great! Thank you for choosing Medical Guardian.

Jun. 4th, 2019

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Verified Customer

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Stephanie

Convenient for me and I feel safer with it. I am ninety years old and all I have to do is push the button on the watch.

6 years ago

Reply from Medical Guardian

Hi Stephanie,

We hope you never have to use it but is always there if you need it. We're happy that you feel protected and safer with it. Thank you for choosing Medical Guardian!

Jun. 4th, 2019

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Catherine

Extremely sensitive, I have to be careful with it because it records anything. It is simple to charge and I use it mostly when I am not at home.

6 years ago

Reply from Medical Guardian

Hi Catherine,

We're sorry that the false alarms are going off but if you're wearing a neck pendant, it helps to tuck the button underneath your clothing and higher up on your chest so it doesn't dangle too much which may be setting off the false alarms. Thank you for choosing Medical Guardian!

Jun. 5th, 2019

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Verified Customer

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Elizabeth

It seems to be made well and is easy to use. I like that it is with me always though I don't know if I like the necklace, I'd maybe like the bracelet better.

6 years ago

Reply from Medical Guardian

Elizabeth, thank you so much for your review! If you think you might prefer to wear one of our wrist pendants rather than our neck pendants, then please give us a call, and one of our Customer Care representatives would happily discuss alternative options for wearability. Thanks again for your review, and have a great day.

Medical Guardian Customer Care
1-800-313-1191

May. 22nd, 2019

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Verified Customer

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Ed

Everything tested fine. Customer service is very pleasant and helpful. The security it gives me is priceless.

6 years ago

Reply from Medical Guardian

Hi Ed,

We're happy you feel secure with our devices. We hope you never have to use it, but it will always be there if you need it. Thank you for being apart of the Medical Guardian family!

Jun. 5th, 2019