Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Starling

It's convenient for me but it takes a while for the operator to connect on the phone. But it's great, I love it. It works fast.

5 years ago

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Verified Customer

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A. P. Perkinson

Reviewed several websites for similar services; liked best what I found on Medical Guardian & in follow-up phone call

5 years ago

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Laura Kauffman

They were very helpful on the phone when purchasing and with set up. Thankfully we haven't had to use it yet.

5 years ago

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Maryann Towell (daughter)

The one and only time I used them everything went perfectly. I felt safe and that I was being taken care of.

5 years ago

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VB

Our loved one we were inquiring for passed away and I told the sales rep calling and ask him to discontinue calling me. He is still calling. It's hard enough to lose a loved one but to continue to be called is rude and makes a bad situation even worse. Would never recommend!

5 years ago

Reply from Medical Guardian

VB, thank you for your feedback. We want to offer our condolences during this difficult time. We apologize that you have continued to receive calls after the fact. We assure you that this was done in error. Please reply to this message with the phone number we reached out to and we will ensure the phone number is removed from our call lists. Any information shared in your response will not be posted publically. Thanks again for reaching out!

May. 3rd, 2019

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Verified Customer

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Steven Marty for Dorothy Marty

no problems all is good so far. The purchase and installation was good. the delivery was a bit delayed (like 2-3 weeks)

5 years ago

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Billie Chicago, IL

The customer service was very helpful and they were very knowledgeable. I tested both devices and they work great.

5 years ago

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Anonymous Albany, LA

I have tested it a couple times and Medical Guardian always respond quickly. It provides some comfort and safety.

5 years ago

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Anonymous Cincinnati, OH

The unit does seem overly sensitive, but they do answer very quickly. I haven't had any problems with it at all.

5 years ago

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Brenda Bennettsville, SC

Customer service does a wonderful job at keeping me informed. It has proven to be a very good benefit to us.

5 years ago

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Laura Shortsville, NY

Customer service was very courteous, kind, and answered all of our questions. They are really alert.

5 years ago

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David Bremerton, WA

Customer service ensured that they properly answered my questions. The response time for the service was very quick.

5 years ago

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Bonnie Taylor

Peace of mind when I need it most. I had 2 falls in the same amount of days and EMT.'s were prompt in responding.

5 years ago

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Denise

I call to get the information to give to my aunt who's over my granny. And I even told the person who I talked to I was getting information about it for my aunt and they have called my phone everyday. I'm sorry if my aunt hasn't gotten in touch with you doesn't mean you call my phone everyday .

5 years ago

Reply from Medical Guardian

Denise, we apologize for the confusion and unwanted phone calls. If you could reply with the phone number used to reach out to our team, we'll ensure that it is removed from our call lists. Any information shared in your response will not be posted publically. Thanks for reaching out!

Apr. 24th, 2019

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Verified Customer

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Katherine Willford

Everyone has been so helpful and friendly. When I had a problem with my lock box, they sent me a new one right away.

5 years ago

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Marcella Grover, MO

Their customer service is timely and professional. Testing it was successful and it was convenien to set up.

5 years ago

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Bill Ashland, OH

It worked out great when we tested it, everything works the way it should. They were right there when we called them.

5 years ago

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Anonymous Newark, DE

The battery life is short but the service is always available. The person manning the call line is prompt and does a good job.

5 years ago

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Anonymous Pottstown, PA

It's handy and seems to work okay when I do the testing. The support is good based on my experience.

5 years ago

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Theresa Newton, KS

They were very nice and quick to respond. It is really easy to access and I know somebody is there if I need help.

5 years ago

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Nellie Columbus, IN

The only part that I don't like is the light after we go to bed. I haven't had to use it, but I feel safe with it here.

5 years ago

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Chlotiel Mansfield, LA

We haven't had to use it yet, however we lost electricity one night and they called to verify if everything was okay.

5 years ago

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Barbara Wellborn, FL

I accidentally set it off and I couldn't get a response. It just kept telling me to call and I called but couldn't speak to anyone.

5 years ago

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Wanda Ocean Springs, MS

They're very nice and caring and I was well pleased whenever I called to test it. Things seem to be going good.

5 years ago

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Bob

They don't listen to people. Online I asked for help so provided my email address and phone number, which are required. I received a voice mail message. I had my sister call them to tell them that I am speech impaired and that they should communicate with me by email. Never receive any emails but receive phone calls and messages almost every day.

5 years ago

Reply from Medical Guardian

Bob, we thank you for your feedback and apologize for the unwanted calls. This was done in error. If you are still interested in our services and would like for us to communicate out via email, please reply directly to this message with your full name and email address and we will be in touch. Any information shared in your response will not be posted publically. Have a great day!

Apr. 16th, 2019

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Verified Customer

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Elizabeth Haas

Devise went off multiple times when I hadn't fallen; customer service ( once they answered) said, "that happens".so I discontinued that part of the service.

5 years ago

Reply from Medical Guardian

Elizabeth, thank you for your feedback. While fall detection is a great technology, it is prone to false alarms, particularly for active customers. We hope that you are otherwise satisfied with your service, but if you have any other questions or concerns, please feel free to reply directly to this message. Thanks again for reaching out!

Apr. 17th, 2019

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Verified Customer

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Dorothy Ray Bell, FL

when i had it before, medical help was there with-in minutes.They were very helpful & very nice. That is why i ppurchased it again when i needed it.

5 years ago

Reply from Medical Guardian

Dorothy, we're happy we were able to be there for you when you needed us! We hope you are doing well. Thanks for the review!

Apr. 17th, 2019

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Margaret Rose Bourlier Watervliet, MI

They were very thorough in answering all my questions. And very understanding when I accidentally hit the call button.

5 years ago

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Sondra Torres San Antonio, TX

One time I tested it.. it rang several times then disconnected. About a minute later I got a call back but it was unsettling.

5 years ago

Reply from Medical Guardian

Sondra, thank you for your review. Our Customer Care team will be in touch to help troubleshoot your device to make sure everything is working as it should. Have a lovely day!

Apr. 17th, 2019

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Verified Customer

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Wilbur Headen Maple Heights, OH

No problems so far, seems to work well. When testing he reliability of the unit the results are satisfactory

5 years ago

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JN Palm Beach Gardens, FL

When we tested the device, it works fine. But my husband finds the service confusing. I feel that the service is a little expensive.

5 years ago

Reply from Medical Guardian

JN, thank you for your review. Please don't hesitate to reply with any additional questions if your husband is still confused about how our devices work. We can also have a member of our Customer Care team reach out to answer any questions either of you may have. Simply reply with your full name, address and phone number and we will be in touch. Any information shared in your response will not be posted publically. Have a great day!

Apr. 17th, 2019

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Evelyn Hagerstown, MD

Customer service listens and takes your time with you. Everybody is very helpful during the whole process.

5 years ago

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Gary Stillwater, MN

They always take time to answer my questions and help me right away. The device is very compatible with us.

5 years ago

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Anonymous Peoria, AZ

Customer service has been really great. The device is very easy to use for my mother, and the device works flawlessly.

5 years ago

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Beverly Denver, CO

Everytime I had called, they are willing to answer my questions. Customer service is very professional whenever I call.

5 years ago

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Anonymous Redmond, OR

The device is secure, and as a company, Medical Guardian is very thorough. Customer service is very courteous.

5 years ago

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Barbara Indianapolis, IN

Great customer service, but I keep getting the machine when I call. There was a problem when I tested my device today.

5 years ago

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Dennis Woodruff, SC

It is very handy and takes the worry out of our life. They are very responsive, helpful, quick, and friendly.

5 years ago

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Sylvia Honesdale, PA

You don't have to take it off to shower and it is very easy to use. They are very prompt and courteous.

5 years ago

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Betty Merced, CA

They sent me a replacement piece very quickly. It is very easy to use. I live alone, so I am safer with the device.

5 years ago

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Margaret Santa Cruz, CA

When I had a bad asthma attack, I used the device and got immediate help. I can't get the lock box to work.

5 years ago

Reply from Medical Guardian

Margaret, thank you for the review. We're happy you got the help you needed when you needed it! If you still need help with the lockbox, we can help you with that. Simply reply directly to this message with your full name, address and phone number and we will be in touch. Any information shared in your response will not be posted publically. Have a great day!

Apr. 10th, 2019

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Verified Customer

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Heather

Medical Guardian helped me set up the system with no problem. The device works the way it's supposed to.

5 years ago

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Philip Oyster Bay, NY

I test the equipment every month and it's been fine and it seems to work. They've been there when I want to test it.

5 years ago

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Sissie

I set up the account for my mother and I'm still waiting to receive and invoice from them to know what exactly I purchased.

5 years ago

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Anonymous

They're not available all the time and sometimes it can be hard to reach somebody. But, I like that it's convenient and unobtrusive.

5 years ago

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Anonymous

The only thing I don't like is having to charge it because I forget. It's not difficult, but it's bothersome. Testing the device always goes fine.

5 years ago

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R.

It costs a little more than what they said it originally was. But, my mom tested it and got a response right away.

5 years ago

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Bonnie

I turned over in the night and activated it, some gentleman asked if I needed help and I just told him no.

5 years ago

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Bruce

The service is excellent, and the product seems to be good quality. Everything works well and it's inconspicuous.

5 years ago

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Linda

Every time I call, they get right back to me. I just like the way it works and how they answer me so promptly.

5 years ago