Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Donna

If I have a question I can call and get an answer. I'm comfortable with the device now that I have it.

6 years ago

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Verified Customer

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Leslie Watson

O haven't had to use it yet, but a representative called me and helped me test it. They seem very helpful.

6 years ago

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Brianne Stephens

Buttons could be easier to push, hard to get through to customer service, my watch was off line and how waould I know how to upgrade the software??

6 years ago

Reply from Medical Guardian

Brianne, thank you for reaching out. We can definitely help you out if you are still having technical concerns with your device. Simply reply directly to this message with the full name of the device user (if different than your own), their address and primary phone number. Thanks again for your feedback!

Mar. 19th, 2019

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Verified Customer

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Georgette Carballo

Because of the safety they provide. Even accidentally hitting the wrist button they responded immediately.

6 years ago

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Verified Customer

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Amelia Nelson

I have not had to use it so don't know response time, etc. I am disappointed that I cannot speak through the necklace...

6 years ago

Reply from Medical Guardian

Amelia, we have several different devices available to meet the needs of our customers. If you are interested in hearing about other options available to you, including all-in-one devices that you can speak directly into, please reply directly to this message with your interest and we will be in touch. Please include your full address and phone number in your response. This information will not be posted publically. Have a great day!

Mar. 8th, 2019

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Verified Customer

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Maurice D Church Fremont, IN

Great product and wondrful tec support. The whole team made our transision a wonderful expierence for mom!

6 years ago

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Terri P Cleveland, OH

We recently experienced a power outage. The system told me that the power was out before I could flip the light switch

6 years ago

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Harold

We have done a lot of testing in my house because there are many dead spots. Customer service has been good, and has been very patient.

6 years ago

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Linda

The device is small and doesn't take up much space. Medical guardian has very nice people working with them.

6 years ago

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Verified Customer

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Shirley

The service was very easy to install, and the device is easy to use. We have had no problems so far.

6 years ago

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Verified Customer

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Gloria Traylor

The string that goes around my neck is irritating. They answered all my questions, which I did like.

6 years ago

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Anonymous

I saw the advertisements in a magazine and that's how I decided to get it. It seems to work whenever I need it.

6 years ago

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Connie Cox

We've had it a couple of months and so far, it has been good. They're really friendly and answer my questions.

6 years ago

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Gwen Myers

One thing that I do not like about it is that I cannot use it outside. If I get more than 400 feet from the house it's not any good.

6 years ago

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Verified Customer

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John Fostel San Francisco, CA

One day I set it off by mistake and they responded within a few seconds. It's simple, not too big, and easy to use.

6 years ago

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Margaret Hippensteel Orrtanna, PA

I think there are others out there with more features. But, they've been very helpful every time I call.

6 years ago

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Verified Customer

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Anonymous Colliers, WV

When I used it, they couldn't hear me for whatever reason. I was near the unit, so that concerns me.

6 years ago

Reply from Medical Guardian

Thank you for your review. We're sorry that you have been experiencing technical issues with your device. We definitely want to take a look at your concerns. So we can better look into these issues, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again and have a lovely weekend!

Mar. 1st, 2019

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Verified Customer

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Henrietta Goodin Marbury, AL

I had some trouble when I started out, but they helped me out quickly and efficiently. Also, it's waterproof.

6 years ago

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Verified Customer

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Barbara Grewe Byron Center, MI

We got this for the features and price, so far we haven't used it other than the initial set up test.

6 years ago

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Verified Customer

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C.M Johns Island, SC

This is really easy to use and take care of. When I called to get it set up it went well, and I understood it.

6 years ago

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Leonard Mcelhaney Forest, VA

Sales were very accommodating and answered all the questions I had. They cover all of the United States.

6 years ago

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Verified Customer

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Carole Bayer Willow Grove, PA

I've only dealt with them once when we were trying to test and they called me right back. It's convenient.

6 years ago

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Verified Customer

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Esther Anderson Grand Blanc, MI

I like the idea of having the wrist alarm, I can take it with me wherever I move without having to change anything.

6 years ago

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Verified Customer

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Loraine Salerno

I'm noticing now that the spring is showing around my neck. I wish there was a better way to have it so that it didn't show.

6 years ago

Reply from Medical Guardian

Loraine, thank you for your review. We offer a variety of products to meet the needs of our customers. If you are interested in hearing about other device options that are available to you, please reply directly to this message. Have a lovely day!

Mar. 4th, 2019

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Verified Customer

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Lecreda Smith McConnells, SC

They called and checked on me and they are really good. It could be a little smaller, which would be nice.

6 years ago

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Verified Customer

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Donna McElroy

Reliable responses and reminders to complete information for their files. Very friendly saleswoman.

6 years ago

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Pat B.

Ordered the watch and the necklace but only received the watch. I call them and they said they would be sending the necklace to me. Then the watch they did send is one of the cheapest set ups that I have ever seen. The button keeps falling out of the rubber band for the wrist. Very cheaply made all around

6 years ago

Reply from Medical Guardian

Pat, thank you for reaching out. We're sorry that you didn't get everything you were supposed to get initially. We are also sorry that you are unsatisfied with the overall design of your wristband. We offer up a variety of device options and may have an option better suited to meet your needs. So we can better research your concerns, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch to discuss additional options with you. Thanks again for reaching out!

Feb. 27th, 2019

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Verified Customer

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William Sacia

Feel safe knowing that there is help if needed. Like the idea that a "real person" will answer if help is needed

6 years ago

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Barnes Bowman Baker, WV

When we tested the system, someone responded very quickly and we had a great experience. For the price, it is a good unit.

6 years ago

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Verified Customer

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Townsend Tatterson Seattle, WA

They were very helpful when they were calling to set it up. The device is a bit bulkier than I had imagined.

6 years ago

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Verified Customer

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Helen May Davidsonville, MD

The customer service people answered all of my questions and talked me through the set up. It is very reliable.

6 years ago

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Verified Customer

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Edith Njus Burleson, TX

Sometimes the tab on the wristband hangs out all the time, but besides that everything has been fantastic.

6 years ago

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Yvonne Hanson Reedley, CA

They were courteous, helpful, and attentive, and responded quickly on the monthly check-up and an accidental call in!

6 years ago

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Dianne Moncks Corner, SC

They seem to be really interested in you and how you are doing as a customer. I am very pleased with the service.

6 years ago

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Sandra Homosassa, FL

I get quick responses from Medical Guardian when I alert. I love being able to take the device wherever I go.

6 years ago

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Mary Jane

Every time we press the button to call for help, they have been right there to respond to our problems. I am very happy with Medical Guardian.

6 years ago

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Julia Star City, IN

I was put on hold for a couple minutes when talking to them which I was concerned with. Other than that, I am ok with the service

6 years ago

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Marlene Ripon, WI

They are very courteous and seek to answer all of your questions. The bracelet sometimes irritates my skin.

6 years ago

Reply from Medical Guardian

Marlene, thank you for the review. We're happy that you're a satisfied customer overall. With regards to the wristband for your device, it is user replaceable. We have had customers who have had success in changing out their bands by taking their button to a watch repair shop. Thanks again for the feedback and have a lovely weekend!

Feb. 22nd, 2019

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Verified Customer

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Barbara Griffin, GA

For the money we are paying, Medical Guardian does a good job. They are always available when you need them.

6 years ago

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Ronald Felton, DE

Customer service is very responsive, helpful, and courteous. The device itself is convenient and not intrusive. Their response times are always fast.

6 years ago

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Charles Ramsey

The customer service representatives helped us set up the device and were very informative. It has a good price point

6 years ago

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Anonymous

I wear my Medical Guardian every day. The customer service was great because they answered every question I had.

6 years ago

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Verified Customer

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Kay Walker

I can really tell the Medical Guardian cares about me. They are always very nice when I speak to them.

6 years ago

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Josie Tamez

The GPS is nationwide so that is great. I wear it everyday and the agents are always there to help you.

6 years ago

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Emma DeLand, FL

They call me right back when there is a problem and all the people I have talked to are really nice.

6 years ago

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Helen Kwiatkowski La Grange, IL

I saw the advertising on the television and I like what they explained when I called. It's easy to use and carry.

6 years ago

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Randy Hand Paducah, KY

They have the medallion that would talk to you around your neck and all the information was easy to understand.

6 years ago

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Nina Morton Washington, IN

Whenever they call they are always courteous and friendly. The device can only cover 600 feet though.

6 years ago

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Anonymous Brigham City, UT

I wear it all the time. I like the bracelet, necklace, and charger. They have answered every question I have asked.

6 years ago

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Z Smith West Palm Beach, FL

The price is not expensive and when I accidentally pressed the button, they were able to help me no problem.

6 years ago