Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Heidi Englewood, FL

The device was very easy to set up and today the electricity went out a couple of times and it let me know which was very nice.

6 years ago

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Verified Customer

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Jenny Greenville, MI

They were responsive when we inquired about the item and during setup. The unit is always available to wear.

6 years ago

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Mary Owatonna, MN

I wear my Medical Guardian daily and take it everywhere I go. My children no longer worry about my safety. It works well and is very comfortable.

6 years ago

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Verified Customer

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Helen Nyssa, OR

I bought my Medical Guardian because it was rated very well online. I haven't had any problems with it.

6 years ago

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Verified Customer

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Marcia Sanford, NC

I like how you can use it in the shower in case you have an accident. During the set up I got all the help I needed.'

6 years ago

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Anonymous

Everyone was very knowledgeable and friendly. They were accommodating and took the time to explain everything.

6 years ago

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Morton San Diego, CA

There was no one available to help me set it up on the weekends. They didn't get my GPS signal right when the tested it. It said I was several miles away so I am not sure if it works.

6 years ago

Reply from Medical Guardian

Morton, thank you for reaching out. Our Customer Care department is available 7 days a week, from 9 AM to 9 PM EST on weekdays and 9 AM to 5 PM EST on weekends. We should be able to help you out with the difficulties you've been having with your device. If you would like for us to give you a call to troubleshoot further, please reply directly to this message with your full name, address, and phone number. Any information shared in your response will not be posted publically. We thank you for the feedback.

Jan. 11th, 2019

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Verified Customer

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Gladys Warren, MI

I have had it for two months and it has been very good. They did a lot to go through the instructions very thoroughly.

6 years ago

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Kathy

The set up was excellent and any time I needed to contact them they were always very helpful. It is very convenient and comfortable.

6 years ago

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Anonymous Baltimore, MD

I used it yesterday when I fell down. The customer support had a nice response and the device worked.

6 years ago

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Verified Customer

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Neva Marietta, OH

When we tested the device, the customer service rep was very help and informative. It went very well.

6 years ago

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Verified Customer

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Charles Ozark, AR

It makes me feel secure. The company has been very helpful. They don't leave you standing, they answer your questions.

6 years ago

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Beverly Lewisville, TX

Medical Guardian is always prompt to return calls. The service is very easy to use for elderly people.

6 years ago

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Anonymous Charlottesville, VA

They offer necessary services at a reasonable price. They offer no pressure help and responded to all of my questions.

6 years ago

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Betty Saginaw, MI

My only wish is that the service was a little cheaper. Customer service is always there and available for you.

6 years ago

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Joyce Philadelphia, PA

Customer service is nice on the phone. He explained everything clearly. The service is definitely worth it.

6 years ago

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Diana Saint George, UT

I haven't had any contact with the customer service except the set up person and the set up person did very well.

6 years ago

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Mary Ann Burlington, KY

I wish it was a little cheaper but the only problem I have with it is that the wristband slides around my arm.

6 years ago

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Verified Customer

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Joyce

My sister used it within the first month. She received the help necessary when she fell during the night.

6 years ago

Reply from Medical Guardian

Joyce, we're happy to hear that your sister received the help she needed when using one of our devices. Wishing you both a happy new year!

Jan. 3rd, 2019

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Verified Customer

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Anonymous Provo, UT

I like their friendliness and caring. They provide good customer service by caring and having a positive attitude.

6 years ago

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Verified Customer

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Mark Selchow Minneapolis, MN

Ease of set up and use, priced very competitively with several payment methods and a concerned and helpful staff

6 years ago

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jewell Dallas, GA

only had it for about 3-4 months but all tests have been positive and no accidental alarms which was the problem with the last alarm company we tried

6 years ago

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William T Ben Lomond, CA

The customer service was very responsive and the equipment and everything was pretty clear on how to use it.

6 years ago

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Verified Customer

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Marian Port Saint Lucie, FL

My daughter set it off and they were very helpful. It's gone off twice since then and they were attentive.

6 years ago

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Earl Lynnville, IN

The representatives have always been good to me. I can always call if I need them and they're always there.

6 years ago

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Lorie Dunn, NC

Every time they are very alert and very concerned about the customers. It's new technology and they're awesome.

6 years ago

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Nancy Omaha, NE

Customer service was helpful in telling me about the service and helping me set it up. I like the GPS setting.

6 years ago

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Roy J Kalamazoo, MI

The device's alarm went off without me pushing the button, but customer service was nice and understanding.

6 years ago

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Audrey Monument, CO

Customer service was able to answer my questions quickly and thoroughly. It is offered at a reasonable price.

6 years ago

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Daniel Crown, PA

My father is able to wear the necklace, which he likes. There was a lot of confusion with the companies records. There was an emergency and I had to call 5 different numbers while being told that my father wasn't a customer when he was.

6 years ago

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Verified Customer

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Thomas La Crosse, WI

Customer service is very responsive. The neck monitor is a little bit heavy. It's the least expensive service on the market.

6 years ago

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Shirley Farmington, UT

I am able to use the service at my home, or my sisters home. They have me covered no matter the distance.

6 years ago

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Anonymous Hannibal, MO

The quality of the equipment is good, and when I tested the service, they responded in a reasonable time frame.

6 years ago

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Anonymous Corpus Christi, TX

The voice that comes on is loud so that you are able to hear it. The price is a little steep, but worth it.

6 years ago

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Georgann Ladson, SC

When we called, our questions were answered, the amount was settled on, and we got the device within the time allotted.

6 years ago

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Mary Lee Lawrence, KS

Getting it and setting it up was very positive. When we purchased it, we thought the customer service was very helpful.

6 years ago

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Helen And Jewel Olathe, KS

The customer support was very responsive and got it set up, however the coverage in the area where my parents are had a few issues.

6 years ago

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Diane L Reandeau Tupper Lake, NY

Their response was under a minute, where we live in the Adirondack mats cell coverage is scarce. I fell safe, where ever I am.

6 years ago

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Mike Thissen Augusta, KS

So far the help has been good. My parents have also tested at the first of each month and the follow through had been good.

6 years ago

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Rhonda Anderson Pearl, MS

I purchased this for my mother. The only problem I have is she has to be next to the moniter for the sound to be picked up.

6 years ago

Reply from Medical Guardian

Rhonda, thank you for the review. We're happy that you are pleased with our services overall. Keep in mind that if your mother is unable to speak into her speakerbox for any reason, including being too far from the speaker, our emergency operators will assume an emergency is occurring and proceed accordingly. Don't hesitate to reply directly to this message if you or your mother have any additional questions. Have a lovely day!

Dec. 13th, 2018

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John Oxford, MI

I like the way they make it a point to keep in contact and to make sure you are happy with the product.

6 years ago

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Nancy Lakeland, FL

Everyone is courteous, helpful and efficient...they all seem as though they really care about their customers.

6 years ago

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Catherine Indialantic, FL

I haven't had it very long but I've always had my questions answered. It's very easy to activate and very easy to use.

6 years ago

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Anonymous New Orleans, LA

When talking to the customer support, you get to speak to a real person. The device is convenient to use.

6 years ago

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Rosella Clovis, CA

Customer service representatives are polite and patient. The service is easy to use and self-explanatory.

6 years ago

Reply from Medical Guardian

Rosella, thank you for the kind review. We're happy to help!

Dec. 6th, 2018

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Richard Phoenix, NY

Customer service helped me set up the device without delay. The service is simple and easy to understand.

6 years ago

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Robert Lodi, CA

They were very prompt at getting the device mailed to me. The directions to set it up were easy to understand.

6 years ago

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Audrey Fort Myers, FL

I like the equipment provided. The audio is loud and clear. The people who handle my account are great.

6 years ago

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Jeanne L. Roles Mountain View, MO

I have only had the service for two months, so haven't really had any need for contact with them, I have been impressed with the equipment.

7 years ago

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Colleen Hanson Cottage Grove, OR

Customer Service is outstanding. They understand the needs of old people. Device was great deal through Costco.

7 years ago