Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Linda F. St Louis, MO

There is an immediate response with Medical Guardian. They respond right away when there is a fall detected.

7 years ago

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Verified Customer

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Donna Minot, ND

Medical Guardian 's alert device has already saved my life once. I am very happy with their service.

7 years ago

Reply from Medical Guardian

Donna, we're happy to have been there for your in your time of need!

Oct. 23rd, 2018

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Verified Customer

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Robert Pasadena, CA

The watch is comfortable and easy to use. The cost of the service was cheaper than other companies out there.

7 years ago

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Verified Customer

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Karen Lewisburg, WV

The device has a conveniently long battery life. I like how it has phone coverage, and is offered at a good price.

7 years ago

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Verified Customer

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Pamela K Macclenny, FL

Customer service was very fast and seemed very concerned when we pressed the call for help. They are reliable.

7 years ago

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Verified Customer

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Rebecca Fairhope, AL

Medical Guardian was very efficient and helpful when I needed help. They were concerned for my well being.

7 years ago

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Verified Customer

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Roberta Branson, MO

Price was cheaper than what I was paying for my last medical alert device.The only problem I had with them is they don't check their service.

7 years ago

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Verified Customer

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Serena J. Jacksonville, FL

Tested the device by setting off the alarm, and immediately we got a response from customer service.

7 years ago

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Verified Customer

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Arnold Sarasota, FL

The only thing I am not happy with is the amount of time it took for us to get a response from somebody.

7 years ago

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Verified Customer

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Ruth Fayetteville, NY

Accidentally set off the alarm but there was an immediate response. I was happy with the response time.

7 years ago

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Verified Customer

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W

If you are concerned for a love one, this will give your family peace of mind. It's an excellent service.

7 years ago

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Connie

Everybody I have talked to has been really nice, and I like just knowing that I can get ahold of somebody.

7 years ago

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Anonymous

It's helpful for me, I live alone and it helps me to know that I've got it right there when I need it.

7 years ago

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Verified Customer

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Anonymous

I have a monitor that I can press the button on and they'll answer. They'll ask if it is an emergency or a test.

7 years ago

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Verified Customer

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Rosie Porter, TX

I fell, and we used it and within 30 minutes someone was there to help me. It works quickly, they are very prompt.

7 years ago

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Verified Customer

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Michael Steeleville, IL

It was easy to install, it works, and it's cheap. It's simple to get ahold of someone, it works very well.

7 years ago

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Verified Customer

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Vincent Fresno, CA

I don't like the band because it makes my arms sweat. I'm also afraid that I'm going to bump into something and set it off.

7 years ago

Reply from Medical Guardian

Vincent, thank you for your review. We have several device options available and may have a product better suited to meet your needs. So we can better address your needs, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will reach out to discuss your device options. Thanks again for reaching out and we hope you have a lovely day!

Oct. 22nd, 2018

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Verified Customer

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Anonymous Little Chute, WI

The people were very friendly and patient when I called. But, I do wish there was a different band for the wrist.

7 years ago

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Verified Customer

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Jean Blue Springs, MO

The service is easy to use. Customer support seems very concerned for me and they try their best to help me understand.

7 years ago

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Verified Customer

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Anonymous Temperance, MI

Being hearing impaired, I have trouble hearing the device and getting service. I called to ask for help, but they never got back to me.

7 years ago

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Verified Customer

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Mildred

I've had a positive experience with Medical Guardian. The service works, and customer support is always very polite.

7 years ago

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Verified Customer

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Kyra San Andreas, CA

The wrist device came off while I was shopping, and I couldn't find it again. Customer service was pretty good when I used it.

7 years ago

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Verified Customer

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Shirley Peoria, IL

Customer service is very kind and understanding. They answer all of my questions. The device is easy to use.

7 years ago

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Verified Customer

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Rodger T Austin, TX

Medical Guardian is reliable and trustworthy. They do what they say they are going to do. It is a good company.

7 years ago

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Verified Customer

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Anonymous Woodville, TX

Customer service is very active and quick on their response. They sent out an ambulance when I couldn't get up.

7 years ago

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Verified Customer

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Herman Gilbert, AZ

Medical Guardian is easy to use, and to get contact with emergency help. I am able to use it in the bathtub.

7 years ago

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Sandra Monmouth, OR

All I have to do is push the button and I get help right away. Medical Guardian does what they are supposed to do.

7 years ago

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Verified Customer

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Billi Salt Lake City, UT

The bracelet is very easy to wear, and it is comfortable. Medical Guardian has great customer support.

7 years ago

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Verified Customer

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Willie And Brenda Huntsville, AL

Customer service is very quick with their responses. They speak very clearly so that I can understand them.

7 years ago

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Catherine Clarence, NY

I did have a little trouble calling them one time to get my payments fixed and they seemed like they didn't have a lot of help.

7 years ago

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Verified Customer

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Maria Cottekill, NY

I had an accident and I had to use them. They came every time. Within minutes they were here. The device works perfect.

7 years ago

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Marie Stapleton

I have only had device for two months; it seems it requires recharging more frequently than I was initially told. Otherwise, service is good.

7 years ago

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Robert

I am very satisfied with the service provided. They answered right away when I fell and needed help.

7 years ago

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Mark

I like to use it when I shower, so I'm glad that it's waterproof. It does take some time to get the call answered though.

7 years ago

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Mary

Medical Guardians customer service is very responsive. They are also knowledgeable and able to answer my questions.

7 years ago

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Sheila Millsaps Rockmart, GA

WE have only had a few months and have not used for emergency yet. Seem a little slow when answering test call.

7 years ago

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Robert Cincinnati, OH

I had one occasion where I had to use it, and they were very helpful. It's compact, and I'm hoping that it works well.

7 years ago

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Wilma Columbus, IN

When I've tested it, they've been right there and answered. You can use it in the shower, and it's very simple to use.

7 years ago

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Joe Robbinsville, NC

They were courteous and seem to care, I like the way they do business. They're very prompt and kind.

7 years ago

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Cathy Grand Junction, CO

It was easy to set up. I like the fact I can wear it in the shower or outside and it will still function.

7 years ago

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Shirley Miller

Clasp weak and broke. Had to attach to chain. Speaker has to be with alarm button. Don't like watch because it kept coming apart.

7 years ago

Reply from Medical Guardian

Shirley, thank you for reaching out. We may have other device options that will better meet your needs. We can have a member of our Customer Care team reach out and discuss options with you. If you are interested in hearing more, simply reply directly to this message with some additional information to help us locate your account. Any information provided in your response will not be posted publicly. If you provide us with the device user's name (if different) address, and primary phone number we will be in touch. Have a great day!

Sep. 5th, 2018

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Verified Customer

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Anonymous

Very pleased with with the product. Gives me sense if security when alone and enables me to do everyday things I enjoy

7 years ago

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Willie Sagle, ID

I got this device for my mom. She hasn't had to use it yet, but the equipment was tested and worked well.

7 years ago

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Mary

When my alarm went off, someone was there to make sure I was okay right away. I feel very safe having it.

7 years ago

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Patricia

I wear the device everyday and beside my bed at night. I think the device is a little awkward because it's in two pieces.

7 years ago

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Nina Memphis, TN

I like that with Medical Guardian I can be monitored anywhere I go. The one time I used it the response was fast and I really appreciate it.

7 years ago

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Lisa Elverta, CA

My mom said that it's ugly. But it works great and does its job. When I called customer service they called me back so that's good.

7 years ago

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Shirley New York, NY

It was very easy to set up the service. It's easy to carry, not too heavy and goes right in your hand.

7 years ago

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Marie

They always seem to answer clearly, concisely and are very helpful. It's dependable and easy to set up.

7 years ago

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Jan Las Vegas, NV

They were very prompt. I got my answer quickly. They're really really quick about it and I appreciated it.

7 years ago