Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Sylviane Robichaud Littleton, CO

The device is very simple. When we talk to them, they are always very courteous and get the answers to our questions very quickly.

7 years ago

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Phyllis Servidio

I've never had to use it, thank god. Every time I've had to call them, they have been great but the device is outdated, older'.

7 years ago

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Rose M Rice Farmington, PA

I saw some good reviews on it and decided to get it. We actually got it for my mom and it was all easy to set it up.

7 years ago

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Beatrice McKenney

I have seen ads for other "alert" systems that allow you call from wherever you are just using the necklace or bracelet.

7 years ago

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Maureen

timely the response on point, did not have to wait long, which was calming. thus eleminating the panic factor

7 years ago

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Carolyn A.

I've used them about 6 times and they stayed on phone until help arrived. No problems reaching them.

7 years ago

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Dolores

Whenever I accidently push the button I am contacted in a very timely manner to see if I need assistance.

7 years ago

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Ellie's Mamacita

Every time I test it, I'm always called immediately! I feel safe and blessed if t would truly need help.

7 years ago

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Viola

Makes me feel safe and not anxious about living on my own. Not limited on going anywhere in my apartment building.

7 years ago

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Mrs Georgette Sweet Quakertown, PA

I use the button once a month to make sure that its working. It takes several rings for them to take the call when I do that. Other than that, it works fine.

7 years ago

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Beverly Hopson Choctaw, OK

The button is too heavy to wear it at all. It also has a light that blinks, so it shows through the shirt or whatever I'm wearing.

7 years ago

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Verdonna Arnold Little Valley, NY

I had passed out, that was a long time ago. They always been there for me if I need them all I have to do is to press my button.

7 years ago

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Gloria Mann Shreveport, LA

I don't know what' is typical day. They do the job I guess, they always help me whenever I call them.

7 years ago

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Florence Carcamo San Pedro, CA

My daughter did. I've never used it. I test it once a month, twice it took four minutes, another time I was close to five minutes before they responded. I've never used it.

7 years ago

Reply from Medical Guardian

Hello Florence, we are sorry to hear about your experience with our Mobile Guardian unit. Under normal circumstances the response time after an alert takes 60 seconds or less. We will have one of our Customer Care Specialists reach out to you shortly to troubleshoot this issue. Thanks for your feedback.

Apr. 4th, 2018

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Nedra Carnes Harker Heights, TX

Well I seen it on TV and I thought it would be good for me. I have to use it 3 times. Good service, works fine.

7 years ago

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Marjorie Hogg Seattle, WA

I decided cause I researched. It is too large a button is too easily activated. They are only able to help as far as taking on a new job.

7 years ago

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Joseph Lewis Chester Springs, PA

My daughter picked this for me. It went off by accident one time and the response that I got was fantastic.

7 years ago

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Rose Perri Cleveland, OH

I got it because of the price. It works fine as far as I now and I always get a response when I call.

7 years ago

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Bernice Rasey Marysville, OH

We test the thing probably every evening and it works well. It's valuable in that it gives us peace of mind.

7 years ago

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Anonymous Moscow, ID

Fortunately I have not had to use it but I'm glad I have it just in case. They can get a hold of me if I ever need it.

7 years ago

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Mary Nanfito Omaha, NE

I saw an ad for them on TV, so I got it. I haven't had to use it yet, but I know it works fine. I do wish the service was cheaper...

7 years ago

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Mike

Fortunately, only needed to "test" so far. Always a quick and professional response from Medical Guardian.

7 years ago

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Shirley Tremmel Marshfield, WI

I love the security I feel but wish it were more comfortable. The necklace is rough and rubs my neck. Now I tuck the button in my bra instead

7 years ago

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Joan Jacobs La Jolla, CA

I signed up 2 years ago and I've only had to use it once. I have had no problems with it, it's very convenient.

7 years ago

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Anonymous Daytona Beach, FL

I have used the button several times and they've always responded quickly. Basically, I push the button and they come.

7 years ago

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Ava Rowe Detroit, MI

I needed it since I live alone and I had knee surgery on both of my knees. I just wear it around my neck. I really haven't had to use it, but overall I'm satisfied with it.

7 years ago

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Louise Pape Coeymans, NY

I found it and got it after searching online. So far I'm satisfied with it, although I don't use it that often.

7 years ago

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D.G. Eugene, OR

I was having problems with falling at the time and they just happened to be advertised at the right time. The service is too expensive, especially considering what I get and the fact that I haven't used it at all.

7 years ago

Reply from Medical Guardian

Hello, we appreciate your feedback. We have a variety of units that may meet your budget. We can have one of our Customer Care Specialist reach out to your options. If you would like us to reach out to you, please reply with your full user name, address, and phone number. Any information provided will not be posted publicly. Have a great day!

Mar. 27th, 2018

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Dorothy Patterson Opelika, AL

I like that the button is compact. Whenever I have a problem, I can just call and they give me the answers quickly.

7 years ago

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Nina Kohnke Dade City, FL

Good price; I'd recommend them. I'm sure that they always answer it when you push the alarm. They're always ready.

7 years ago

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Carol Ball Casa Grande, AZ

When I go to test it, it takes a long time for somebody to respond, but I just use it all day long. It's always on me. I guess the price was the main reason I got it.

7 years ago

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larry Menasha, WI

Can have accidental alerts when making transfers by bumping necklace against transfer bars. Prefer necklace over wrist band.

7 years ago

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Jo Colbert, WA

Very kind, patient, and understanding when called. Helped resolve unforseeable issues. Glad to have.

7 years ago

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Verified Customer

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Phyllis Brennan Carmel, IN

Small device so that it can be won on a gold chain. I forget that I am wearing it. I never take it off.

7 years ago

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Anonymous St. Petersburg, FL

It gives me and my family s secure feeling. If something should happen to me when I am home alone I lknow help is only a few minutes away.

7 years ago

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Martha L. Silver Spring, MD

Excellent customer service and product. Makes me me feel secure. I have already recommended it to a friend,

7 years ago

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North Carolina Peggy Weaverville, NC

A little slow in getting an operator during tests. Don't like having two devices to keep track of before contact can be made.

7 years ago

Reply from Medical Guardian

Peggy, thank you for reaching out. We may have a product that better suits your needs. Our Active Guardian provides the same mobile capabilities as our Mobile Guardian in an all-in-one device. Additionally, it provides a generally faster response time. If you are interested in hearing more about the Active Guardian, reply directly to this message and we will have a member of our Customer Care team reach out to discuss it with you. Have a great day!

Mar. 27th, 2018

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Virginia North Babylon, NY

very good response and customer service is excellent ! I would highly reccomend this product to family and friends.

7 years ago

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LAHNA F. DISKIN Morrisville, PA

The alarm is easy to wear and very responsive. The people at Medical Guardian are also responsive , friendly.

7 years ago

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Anthony Argirakis Brunswick, OH

My mother wasn't calling to test it once a month because she has A hard time hearing operater when she did call ,then you tried calling me but didn't leave a message so I didn't know it was you till I tried to call back

7 years ago

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Anonymous Temple, TX

I felt like I needed some protection, so I got it. I wear it whenever I go out, though I haven't had to use it yet.

7 years ago

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M.D.J Tulsa, OK

I haven't had to use it but I check it once a month. The thing is handy and they're always there when I call.

7 years ago

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S.L. Grove, OK

They had what we needed for the best price, so we got it. They have been a good company so far, though we've never had to use it.

7 years ago

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Carmela Ferretti Port Chester, NY

I just did some research and it was highly recommended. It holds its charge, and it works as it should.

7 years ago

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Mary Kossaeth San Antonio, TX

My children gave it to me, but I don't wear it that much because it beeps all the time, and I don't like that. It's also too big and heavy. I don't like that it's so heavy, or that you just touch it a little bit and it goes off.

7 years ago

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Anonymous

We use it all day. It's working. A couple of times it was turned on by mistake, and the response was very fast.

7 years ago

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Lisa Mcpherson Nashville, TN

We liked the ease with which it was able to contact various groups of emergency personnel when needed.

7 years ago

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Michael Witsell Puyallup, WA

It was a gift, but it is terrible equipment because when I tried to utilize it, it didn't work. Their service people are not very well adjusted to hearing what's going on, and they just obviously don't care.

7 years ago

Reply from Medical Guardian

Michael, we are sorry that your experience with Medical Guardian was less than satisfactory. While you have already canceled service, we do value your feedback. If you have any additional specifics you would like to share about your concerns, please feel free to reply directly to this message. Have a lovely day!

Mar. 19th, 2018

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Anonymous Denver, CO

I have a medical condition so I needed to have something like this in case of a medical emergency. Overall its good.

7 years ago

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Anonymous Monte Vista, CO

We've seen it advertised. I think they're fine, they always answer when I need it, so I recommend it.

7 years ago