Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Priscilla Ballew

Since I haven't had to use your service, I can't give it the highest rating. I'm basing my review on the reviews I read online.

7 years ago

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Verified Customer

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Chris Munns

Only had MG for 2 months. I paid for a year and told rep that I would prefer to be billed just before end of year.

7 years ago

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Rolando

They send the thing in the mail and you're good to go within like 5-6 days. It's simple for people who are old.

7 years ago

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Verified Customer

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Alice

There's quite a length of time on the phone calls, but they've been responsive and send replacements.

7 years ago

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Barbara

The only issue I have is the unnecessary calls that are required. It did what it was supposed to do, but it is a little pricey.

7 years ago

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Verified Customer

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Sheri

They explain the products very well and when I called to activate the device they were very helpful.

7 years ago

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Dorothy Memphis, TN

Whenever I need some assistance or I have a question they are always available to answer me in whatever way I need it.

7 years ago

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Verified Customer

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Lona Mountain Home, ID

It was easy to set up and and test and everything so it turned out to be exactly what we're looking for.

7 years ago

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Verified Customer

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Barbara Findlay, OH

I've only had to talk to customer service when I set it up and they were wonderful. They walked me through it.

7 years ago

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Mary

They were really fast getting the getting the device here and walked me through it and everything. It was pretty easy.

7 years ago

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Sandra Kalus

Luckily I haven't had an emergency, but when I do monthly tests, the response has been swift and that's very reassuring.

7 years ago

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Verified Customer

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Holliday Taretha Kansas City, KS

I fall a lot in the tub, so I got Medical Guardian. Whenever I need to call them for help, they come right away.

7 years ago

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Susan

Whenever I have questions, or need devices replaced, the customer service at Medical Guardian is always very responsive to my requests.

7 years ago

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Verified Customer

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Carol

Customer support is very kind and helpful. I really like how lightweight the medical alert device is.

7 years ago

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Maryann

I had a billing issue, but they solved my problem quickly. They were very nice about my issue as well.

7 years ago

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Romelia

I'm a little aggravated with how the speaker system is separate, because it's a higher priced subscription. It's heavy and hard to carry around.

7 years ago

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Anonymous

Customer support at Medical Guardian is very responsive. When I had a problem with my device, they quickly replaced it for me.

7 years ago

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Verified Customer

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Ann

I think their customer support is very professional. I wear the bracelet every day because I'm alone.

7 years ago

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Verified Customer

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Barbara Burks-Hauss. Bakersfield, CA

Thankfully, I haven't had to use my system. I gave you four star because I'm sure if need to use system it will work really well

7 years ago

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Verified Customer

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Carol Patterson Waynesburg, PA

People who answer calls are friendly, efficient and helpful. Unit stays charged for a decent amount of time.

7 years ago

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Anonymous

They are very responsible and knowledgeable. I think it's great, but it needs to be a little louder.

7 years ago

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Anonymous

They answer our questions and are pretty efficient. It's very easy to use and it's been working so far.

7 years ago

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Verified Customer

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Heman & Felice Witmer

They helped us get the device set up, they did a nice job in walking us through it. It fits nicely.

7 years ago

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Verified Customer

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Patricia Myers

Sometimes people do not understand what you say when you tell them you were just testing it and they keep asking if it's an emergency.

7 years ago

Reply from Medical Guardian

Patrica, thank you for the feedback. As a protocol, our operators are required to ask customers to repeat if they are just testing their device. This is done to ensure that we don't mishear and not send help in a situation where it is actually needed. Please feel free to reply directly to this message if you have any other questions about your device or our services. Have a great day!

Jul. 4th, 2018

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Verified Customer

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Jerry Thompson

I know it works because a little girl pushed the button and they called me. I think it's pretty efficient.

7 years ago

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Verified Customer

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Grant Earl Collard

They seem to have good customer support, and it works fine. It has all the features I need at a good price.

7 years ago

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Anonymous Hampshire, IL

They've always been very cooperative, helpful, and anxious to do whatever we needed. My Mom has some difficulty pressing the button on the necklace.

7 years ago

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Anonymous

There are some flaws with the ability of the patient to control the device. Sometimes it is inconvenient to wear it as it can get you into trouble.

7 years ago

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Verified Customer

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Shirley Yocom Hazelwood, MO

Getting it set up was quick, and the people were very capable and cordial. So far, we've been completely satisfied.

7 years ago

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Verified Customer

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M.A. Crawfordville, FL

I can get someone almost immediately on the receiver. I can take it anywhere with me because it has GPS.

7 years ago

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Verified Customer

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Shirley Neagle Campbellsville, KY

They are always prompt, it's waterproof, and there's nothing bad to say about it. It's not too big or too small.

7 years ago

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Verified Customer

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Shirley Conner Sidon, MS

They've been very courteous, and they're very helpful and informative. They're very quick at answering the calls.

7 years ago

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Verified Customer

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Mary F. Loucks

The limited range of contact. I appear to be allergic to something inside or outside coating of wrist call button - can't wear for any length of time!

7 years ago

Reply from Medical Guardian

Mary, thank you for the review. Your Classic Guardian has a range of up to 1300 feet, one of the longest in the industry for a home based unit. Even if you are out of speaking range of the unit, if our operators are unable to hear you for any reason, we will assume an emergency is taking place and proceed accordingly. Alternatively, we also have mobile based units that may better meet your needs if you remain fairly active. We will be in touch about your unit and your wristband to see if we can find a solution that meets your needs. Have a great day!

Jul. 5th, 2018

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Verified Customer

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Betty Holcomb

I was wearing the bracelet and apparently I hit it and it went off. I should be wearing the necklace but am afraid that it will go off when I'm working in the yard.

7 years ago

Reply from Medical Guardian

Betty, thank you for the feedback. Generally speaking, false alarms can be minimized if you are wearing your neck pendant at chest length. Wearing it lower may sometimes cause it to swing around and lead to false alarms. If you need more specific help with these false alarms, please reply to this message with your phone number and address so we can locate your account and give you a call. Any information shared in your response will not be posted publicly. Have a nice day!

Jul. 5th, 2018

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Sandra Darrow Baltimore, MD

It works and is inexpensive. I'm by myself and in case I fall I keep testing it. It's a good company.

7 years ago

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Verified Customer

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Anonymous

I researched all the companies I could find online and information online about them and chose this company. We haven't really had to use it that often, thank goodness.

7 years ago

Reply from Medical Guardian

Thank you for the review. We're happy that you have not had to actually make use of our services as of yet, but hope that we offer you and your loved ones additional peace of mind. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers.

Jun. 28th, 2018

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Cheryl Schroeder Florissant, MO

I use customer support to check with them once a month to make sure that it's working. I looked up several companies and this one was the best.

7 years ago

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Arlene Greer

Somebody recommended it and the price was right for me. When I had to reset it, they were very nice. I wear around my neck.

7 years ago

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Verified Customer

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Richard Lootens Seattle, WA

I decided to get Medical Guardian for it's economical price. Fortunately we've never had the opportunity to use it.

7 years ago

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Verified Customer

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Yvonne Steele Owings Mills, MD

Whenever w call they've been able to answer ay questions. It's very good for inside of our home, but not so much for outside of it.

7 years ago

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Joyce F Campbell Hartland, WI

It was more reasonable than others. I keep with me most of the day then I take it off. I've never used them. The price is very economical, very price wise.

7 years ago

Reply from Medical Guardian

Joyce, thank you for the kind review. We're happy to hear that you've never needed to make use of our services. Is there anything we could do better to earn a higher rating? If so, please tell us! We aim for five-star service with our customers.

May. 30th, 2018

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Frances Taylor

I did research and they had the best reviews. I bought it for my moher. It's easy to use and it was simple to setup.

7 years ago

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Verified Customer

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Patricia Frahm

I researched medical devices and the best reviews. I've never had to use it, but it works excellent.

7 years ago

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Verified Customer

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Anonymous

I've never used it, but I wear it everyday. I get a monthly call to check in and so far I've had an excellent results.

7 years ago

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Gus Mueller

It was rated very highly. I've haven't used it, but they've been good to me. This medical device is very very good to have.

7 years ago

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Anita Lynn

Fortunately I really never used it. The couple times I've tested it the response has been very prompt.

7 years ago

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Betty Unold Franklin, WI

I have it with me all the time and I have tested it a couple of times. The times I've done that it has been fairly satisfactory but we've had a couple of problems.

7 years ago

Reply from Medical Guardian

Betty, we're happy that your Mobile Guardian has provided you with satisfactory service overall. We hope that we have been able to resolve all of your previous issues, but please feel free to reply directly to this message if you have any other comments or concerns that you need to be addressed.

May. 24th, 2018

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Verified Customer

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Patricia Carpenter

I picked it because of the price, it's reasonable. Their customer support is great and the button is easy to use.

7 years ago

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Denise Deliz Cullman, AL

I like for it's price. Very economical for me. I haven't used, but I do test it once a month to make sure it work's out.

7 years ago

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Verified Customer

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Deloris Laughlin

I didn't like a big thing around my neck, I like it on my wrists, and I wear everyday. I just feel safe with it on

7 years ago