Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Richard Bressler Ontonagon, MI

They are very quick to contact you. Very responsive. I do feel that it's too expensive. They give you peace of mind, but I personally find the whole thing expensive.

7 years ago

Reply from Medical Guardian

Richard, thank you for the review. We are happy to offer you additional peace of mind as you go throughout your day. We may not be the cheapest option available, but believe that we offer quality products and service at a reasonable price. Please feel free to reach back out, you can reply directly to this message if you have any additional comments or questions. Have a great day!

May. 18th, 2018

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Maria Luisa Del Rio Miami, FL

I just saw an ad for them and decided to give it a try. I got it for my aunt and I'd say it works just fine.

7 years ago

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Lucy Hall Hillsville, VA

I checked on the internet and went with them. During the initial set up customer service was really good.

7 years ago

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Shirley Moore Kings Park, NY

I got it because of my doctor. I wear it when nobody is around. It's very easy and convenient to use.

7 years ago

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Frances Fontenot Frankston, TX

There was a time when I fell at my backyard, I pushed the button, they called my neighbor and the paramedics. I feel safer with it.

7 years ago

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Sandra Doyle

Medical Guardian is economical, I got it for the price. I wear it all day and I'm satisfied with it. It's dependable.

7 years ago

Reply from Medical Guardian

Sandra, thank you for the review. We're happy that your overall experience with Medical Guardian has been a positive one. With regards to calling in recently, we have been experiencing high call volume as of late. We have moved to address this issue and you should see a better response if you need to call in again in the future. Feel free to reach back out with any questions or concerns. Have a great day!

Mar. 19th, 2018

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Anonymous

Major advantage is the gps component. Was a disadvantage when billing. Was billed for an entire year without being apprised in conversation.

7 years ago

Reply from Medical Guardian

We're happy to be able to provide you and your loved ones with a greater sense of safety throughout your day. With regards to the wristband that came with your unit, feel free to change out the band if you so wish. Some customers have had success taking their bands to a watch repair shop to change the band out. Feel free to reply directly to this message if you have any other questions or concerns. Have a great day!

Mar. 19th, 2018

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Joan Kelly

The person that uses it hasn't had to push the button, but every time we test it they respond right away.

7 years ago

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Robert Hastings

I've never had to use it, but I've talked to customer service twice and everything was okay. Just that they don't call you like once a month to make sure the device is working, but I guess if I was in trouble it would work.

7 years ago

Reply from Medical Guardian

Robert, thank you for the review. We appreciate your feedback. We do encourage all of our customers to do a self-test of their device once a month to ensure that everything is working as it should. This allows for testing to occur based on your own schedule. Please don't hesitate to reach back out if you have any other questions or concerns. Have a great weekend!

May. 11th, 2018

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Larry Ledvina Bettendorf, IA

My son did some research and he said it was rated the best, so that's why we took it. I never had to used it. I thought they were going to call me and test the machine, I guess I had to call them. We don't have it anymore, because now I hire somebody to stay with my husband when I'm not in home.

7 years ago

Reply from Medical Guardian

Thank you for the review. We're happy your husband never needed to make use of one of our devices! Don't hesitate to reach out if you or your husband ever need a medical alert device in the future.

May. 11th, 2018

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Linda Yount Louisville, KY

I saw in advertising on channel, that's how come I chose it, but they lied to me about the price and I had to cancel it because I'm a senior citizen and I'm on a fixed income and I thought it was going to be around $40 a month instead they're charging me $121 a month, they're taking it automatically out on my account.

7 years ago

Reply from Medical Guardian

Linda, we apologize for the confusion surrounding your billing. The larger price tag you are quoting is actually the amount charged for quarterly billing, not monthly. We do see that you recently called in to cancel out service and requested a return label. Once the unit is received, we will cancel out your account accordingly and provide you with a prorated refund for any unused service. Please don't hesitate to reach back out, you can even reply directly to this message, with any other questions or concerns. Have a great weekend!

May. 11th, 2018

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Jack Reppond Athens, TX

I haven't use it yet but it's comfortable and I use it every day. I like the GPS and charger it's easy.

7 years ago

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Alisa

They have been so caring and concerned whenever my mom has fallen. They have called me even when she said she was ok.

7 years ago

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Hilma Vanderwilt

Although I haven't needed the service, I like having the security of knowing that help is available if it's needed.

7 years ago

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flojo

Customer service was very helpful, knowledgeable and professional. We've had no issues with the machine at all.

7 years ago

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Charlotte Dietterich Beaverton, OR

I live alone but I still drive. It's comfortable to have it around when I'm out by myself. They call me to check on me once in a while and take care of me.

7 years ago

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Shirley Parker, CO

I never needed them but when I tested the pendent they always answered and were professional and courteous

7 years ago

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Lisa C. Hesperia, CA

pleasant when doing tests, option of having them call someone other than first responders, i.e. family or friend

7 years ago

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Daniel Wauseon, OH

Have needed to call for help multiple times because of falls. Emergency people here and gone in minutes!

7 years ago

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M. Aponte Pompano Beach, FL

They were there when we needed them. Mom had fallen and they had help to her very fast. Can't thank them enough.

7 years ago

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Jackie

I really like the "On The Go". It enables me to be protected outside the usual house/yard perimeter.

7 years ago

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White Buffalo

I have not yet had to use the service. Every time I've been in touch with them they've been courteous kind and they listen.

7 years ago

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Angela

They are very friendly and helpful. They have great customer service and are very prompt and knowledgeable

7 years ago

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Anonymous

I appreciate the ability to talk to a REAL person if I have a problem. I have recommended a new client to you.

7 years ago

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Cassie

Because it is very nice looking, it works like a charm, and it is there when I would need it ... always!!!

7 years ago

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Betty L Kennedy

Expensive! I have never had to really use it. When I press for a test, it seems too long for someone to respond. If i was really in trouble I would have a fit!!

7 years ago

Reply from Medical Guardian

Betty, thank you for your feedback. Regarding response times for your device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your situation. Reply directly to this message with the full name, address and phone number of the user of the device and we will have a member of our Customer Care team reach out. Any information shared in your response will not be posted publicly. We can also look at your pricing as well. Have a great day!

Apr. 27th, 2018

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Williams

It comforting to know they are there if ever needed and they have a lockbox for a key set up on the porch

7 years ago

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motivatorjb

I'd like to be able to wear the button without having to take the control unit with me and still maintain the GPS feature.

7 years ago

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Amy Platman

I have not used the panic button but have set it off by mistake. They are always there to make sure I am okay.

7 years ago

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Sarah Mason

Really cares for the consumer/ excellent customer service/ fast response time/ extremely helpful and friendly

7 years ago

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Patient: glenn

Rapid response we push the "call button". I don't speak well but the "tech" stays on line til make sure I'm ok.

7 years ago

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MaBell

I am still working. My husband has CHF and is home alone 5 days aw week. Easy to use... gives us peace of mind

7 years ago

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Anonymous

I read a really positives reviews and when I did try it for the first time it works perfectly, very responsive.

7 years ago

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Patrick Menard New Iberia, LA

I got it since it was convenient. I used because I fell and they took me to the hospital. They are accurate.

7 years ago

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Noland Winn Twin Falls, ID

I have only had to use it once and they certainly took care of the problem and got things working again.

7 years ago

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B.K. Houston, TX

We have used it 3 or 5 times this year. When we press the button to check if it's working their response is slow sometimes.

7 years ago

Reply from Medical Guardian

Thank you for the review. We're happy to have been there for you (or your loved one) in the past year. Regarding response speed, after a button press, you should typically be connected with one of our operators in under 60 seconds in most circumstances. If that is not the case, we would like to look into your situation further. If further assistance is needed, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for the review!

Apr. 18th, 2018

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Charelene Stone Maricopa, AZ

So far everything is working alright. Every time we test it, even when we move to different places, it works well. It is pretty expensive though.

7 years ago

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Nancy Lanphere Burlington, WA

I saw it advertised and decided to get it. I wear it 24/7 and have it on me wherever I go. It's on me even when I sleep.

7 years ago

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Charlie Casper, WY

very dependable. The people who answer the call are very helpful and friendly. They are very prompt to answer

7 years ago

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Matt Guerrieri Adair, IA

A top ranked medical alert company with the largest selection of products and a great customer service

7 years ago

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One Happy Customer Columbus, IN

Cost & availability when tested. We have not had s real emergency yet but are confident should we have one.

7 years ago

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JoAnne Griffin, GA

I haven't used it, but when I test it I get immediate response from a friendly person. Equipment has been excellent.

7 years ago

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Nancy New Braunfels, TX

It is so easy to use and when I had a question about my device it was answered quickly and courteously.

7 years ago

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Jill Logansport, IN

They are very prompt answering when using the device. They are very understanding and helpful when talking to them.

7 years ago

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Eva Duke Porter, TX

They have been great!! It hate that in have to use but it is wonderful for people who live alone with health problems.

7 years ago

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Linda K Stanley, NY

Easy and fast ordering of the system and simple 1,2,& 3 set-up could not have been smoother or faster..

7 years ago

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Mary S. Tampa, FL

They are right there almost immediately when you press your button! The people you deal with are so very nice & polite!

7 years ago

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Cindy Stevens Saint Paul, MN

I have no concerns about the device at all, it all seems to be working ok. Customer service is good and I'm satisfied with it.

7 years ago

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Sandra Harris Imperial, PA

I did the internet research before getting it. They are always responsive and the device seems to work well.

7 years ago

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Christine Moore Evansville, IN

My friend got it for me. I only used it once and they were right here when I pushed the button. It saved my life.

7 years ago