Name: Medical Guardian
Rating: 4.1

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Verified Customer

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Anonymous New Orleans, LA

When talking to the customer support, you get to speak to a real person. The device is convenient to use.

5 years ago

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Verified Customer

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Rosella Clovis, CA

Customer service representatives are polite and patient. The service is easy to use and self-explanatory.

5 years ago

Reply from Medical Guardian

Rosella, thank you for the kind review. We're happy to help!

Dec. 6th, 2018

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Verified Customer

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Richard Phoenix, NY

Customer service helped me set up the device without delay. The service is simple and easy to understand.

5 years ago

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Verified Customer

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Robert Lodi, CA

They were very prompt at getting the device mailed to me. The directions to set it up were easy to understand.

5 years ago

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Verified Customer

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Audrey Fort Myers, FL

I like the equipment provided. The audio is loud and clear. The people who handle my account are great.

5 years ago

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Verified Customer

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Jeanne L. Roles Mountain View, MO

I have only had the service for two months, so haven't really had any need for contact with them, I have been impressed with the equipment.

5 years ago

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Verified Customer

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Colleen Hanson Cottage Grove, OR

Customer Service is outstanding. They understand the needs of old people. Device was great deal through Costco.

5 years ago

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Verified Customer

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Lynn Aragon, GA

I was never really secure with the length of time it took for someone to answer when testing the unit. I felt the need to test before leaving my mother alone every time

5 years ago

Reply from Medical Guardian

Lynn, thank you for the feedback. Regarding response times for your mother's device, you should receive a response from one of our highly trained operators in under 60 seconds under normal circumstances. If that is not the case, we would like to look more closely at your mother's unit. If you would like for our Customer Care team to look further into your concerns, please reply to this message with some additional account information to help us locate your mother's account. Any information shared in your response will not be posted publicly. If you provide us with your mother's full name, address and phone number, we will be in touch. Have a great day!

Nov. 29th, 2018

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Verified Customer

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Joyce Schaaf Phoenix, AZ

I feel very comfortable with having my medical pendant. It was easy to set up and the people were very polite

5 years ago

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Verified Customer

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Anonymous Green Bay, WI

It was very easy to set up. They talk to you the whole time when they come in. They set it up so they did a good job.

5 years ago

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Jing

The customer support is pretty decent in supporting people. The cell tower communication isn't great. It depends on where you are at.

5 years ago

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Verified Customer

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Ozell

I've tested it one time and it seemed to be okay. I feel very positive with the people that I've dealt with.

5 years ago

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Ivee Pittsburgh, PA

I know that if I needed you you're there. I have three devices that I can use whether I'm in a house or at the market.

5 years ago

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Eileen

Always having to carry around the charger can be pretty cumbersome. I wanted a second charger since I live in a two story home, but they said it would cost an extra $500 which I thought was ridiculous.

5 years ago

Reply from Medical Guardian

Eileen, thank you for reaching out. We're sorry about any confusion that may have occurred here with regards to your device setup. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Thanks again for reaching out!

Nov. 26th, 2018

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Verified Customer

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Georgena Tempe, AZ

As soon as I hit the button, someone comes on and is ready to help me. They are great and quick at responding.

5 years ago

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Verified Customer

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Gilda Gilbertsville, KY

I am very satisfied with the promptness of the service offered by Medical Guardian. They are very informative as well.

5 years ago

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Verified Customer

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Cecile

We haven't had to use it in an emergency yet, but customer service is friendly and answers all of our questions.

5 years ago

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Verified Customer

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Patrick Saint Albans, WV

Any time I have called, they answer it right away. As soon as you push the button, somebody's on the phone.

5 years ago

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Verified Customer

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Mary L Thomas Columbia, SC

I accidentally pushed the button on my wrist band. I got immediate response that was very professional.

5 years ago

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Marie Williams Cloverdale, CA

Great service at installation Have not yet used the service so it is hard to evaluate other subjects.

5 years ago

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Verified Customer

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Geraldine Pinellas Park, FL

This device is the most reasonable one on the market. Every time I have needed them, they have been very nice.

6 years ago

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Verified Customer

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Jean Clawson, MI

It has the features that I wanted. I did have a problem with the two way call system. They weren't able to reach my mother when she needed them too.

6 years ago

Reply from Medical Guardian

Jean, thank you for the review. We're sorry that your mother has experienced difficulties with the two-way call system. If she's still having these issues, we'd like to look further into her concerns. Would you be willing to help us locate your mother's account? Any information shared in your response will not be posted publicly. If you could provide us with her full name, address and phone number, we will be in touch to troubleshoot her device. Thanks again for reaching out. Have a great weekend!

Nov. 16th, 2018

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Verified Customer

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Fedora

Medical Guardian's staff is very nice and gave us what we needed. The device is easy to use and convenient.

6 years ago

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Verified Customer

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Louise

My mother doesn't like the weight of it, and it goes off way easily. The weight and length of the chain can be improved.

6 years ago

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Verified Customer

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Dorothy

Every time I hit the button, someone is there asking me if I am alright. They are polite and courteous.

6 years ago

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Verified Customer

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Joan

Customer support is good at responding quickly. Had to substitute out the necklace part of the device.

6 years ago

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Perry

We have set off the alarm a couple of times by accident and every time, Medical Guardian has responded and helped.

6 years ago

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Anonymous

Initial set up of the device was easy, and the response time is good. It is sometimes hard to hear the speaker on the device.

6 years ago

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Verified Customer

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Anonymous

Response was immediate. Had an experience with customer service where the representative was short with us and ended the call as soon as she could.

6 years ago

Reply from Medical Guardian

Thank you for the review. We're happy that your device is working as it should, but we are disappointed that your experience with one of our representatives was less than satisfactory. We would like to address these concerns. Would you be willing to share some additional specifics with us to help us investigate this further? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we can look into your case more thoroughly. Any additional information you can provide, such as the approximate date and time of the call in question would help. We take our customer service experience seriously and want to make sure you recieve top notch support going forward. Have a great day!

Nov. 16th, 2018

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Verified Customer

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Barbara

We only tested the device and they responded quickly so it appears to be a quick response. It works as it was advertised.

6 years ago

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Stephen Ocean Springs, MS

I test it once a month, it works perfectly. The customer service was very nice and they were very helpful every time.

6 years ago

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Verified Customer

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Max Blairstown, IA

We've had to use it a couple of times and they responded right away. We've had nothing but good luck with it.

6 years ago

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Verified Customer

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Art Puyallup, WA

When we do our monthly check, they always answer promptly. If we have any questions, they've answered them.

6 years ago

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Verified Customer

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Mary Blacksburg, VA

We were very satisfied with the customer service when we were trying the system out when we first got it.

6 years ago

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Norman

The customer service has been very courteous and quick when I call for any information. The device is very easy to use.

6 years ago

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Danuta kataneksza North Port, FL

They are dependable , very accurate and trustworthy, friendly and always there if you need anything, thank you

6 years ago

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Anonymous Clearfield, PA

I live alone, and I fall sometimes but they come on immediately, it's very helpful. They are pretty good at handling things, it's very convenient.

6 years ago

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Verified Customer

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Larry Niles, MI

It's pokey and their response is terrible. I used it in Rockville, Indiana and it took about 10 minutes to get any response. I could have been dead by then.

6 years ago

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Verified Customer

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Anonymous Toledo, IA

I wish you could talk into the necklace, that would be more helpful. Right now, I can just push a button on the necklace and get helped.

6 years ago

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Verified Customer

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Anonymous Albany, OR

The company is quick and organized. Accidentally hit the button a couple of times and immediately I got a response.

6 years ago

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Lynda L Lewisburg, TN

Customer service is nice, but I tried to get a hold of them all night and didn't get a great response.

6 years ago

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Verified Customer

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Anonymous Archbold, OH

I agreed to purchase a medical device, however the customer sales representative seemed to not be entirely truthful when I was ordering the device.

6 years ago

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Verified Customer

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Jodi Saint Paul, MN

Great reaction time when the button was activated. All items arrived quickly. Great customer service.

6 years ago

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Verified Customer

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Marylin Kingwood, WV

When I called them, they could help with everything and the set up and it was great. Their customer service is great.

6 years ago

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Eugene Nashville, TN

The customer service always answer the call. Every time it goes off they answer it really fast afterwards.

6 years ago

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Martha Lakeport, CA

They have been very courteous and real quick in response to what my needs were and I appreciate that.

6 years ago

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Joan Dallas, TX

I can always get an answer on the phone very easily and the customer service knows what they're talking about. The device is a bit combersome though.

6 years ago

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Anonymous Whitmire, SC

They've been very responsive to the questions that we've had about the product in getting it set up.

6 years ago

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Carolyn Tampa, FL

I enjoyed that they called me a couple of times because I hadn't used it to make sure that it was still working.

6 years ago

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Verified Customer

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Jean Belle Vernon, PA

We've had it for about a month and have done the self-test twice. They responded quickly to the tests.

6 years ago