Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Gene Reading, PA

I recommend it. It gives you security knowing it is with you all the time and they can track you. It is a good device.

6 years ago

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Verified Customer

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PatF

1st use from fall was handled!! Customer support sent paramedics out, stayed on call til they arrived.

6 years ago

Reply from Medical Guardian

Pat, thank you for the review. We're happy that we were able to help out in your time of need. We hope that recovery has gone well. Stay safe!

Feb. 12th, 2019

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Verified Customer

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Suzanne Nelson

For some reason my system wouldn't connect, so they called 911, had an ambulance on the way and called my next of kin.

6 years ago

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Verified Customer

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Jessie

Have not got it activated as yet . I called and the battery didn't have enough charge on it to activate so the lady told me she would call me back and I still haven't heard from anyone to activate

6 years ago

Reply from Medical Guardian

Jessie, thank you for reaching out. We're sorry that you did not hear back from our team regarding the activation of your unit. If your unit has still not been activated as of yet, we definitely want to help you get started. So we can give you a call, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will have a member of our Customer Care team reach out. Thanks again for the review.

Feb. 4th, 2019

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Verified Customer

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Elizabeth Messer

The set up was easy and fast. The response times were great and the associates were friendly and helpful.

6 years ago

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Verified Customer

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Joe

Prompt and accurate service with placing the order and with having a technician explain the proper use of the device

6 years ago

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Verified Customer

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Lou Smith

I have not needed to use their service but when I tested the equipment it worked and that makes me feel more secure.

6 years ago

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Verified Customer

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Bertha Cleveland, OH

The payments are very reasonable, and I think it's a great device. I think everyone in my situation should have one.

6 years ago

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Verified Customer

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Joyce Coalville, UT

The necklace is a little bit too long. When I was getting everything set up, customer service helped me out.

6 years ago

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Verified Customer

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Evelyn K Westland, MI

I feel as though the band on the devices will break. Customer service answers right when we set off the alarm.

6 years ago

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Verified Customer

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Mark Taylors Falls, MN

We have had a little trouble with just bumping into it which sets off the alarms and causes a lot of unnecessary calls. I don't think the bracelet is a good idea.

6 years ago

Reply from Medical Guardian

Mark, thank you for the review. We offer a variety of options to meet the needs of our customers. It sounds like you may be interested in our neck pendant options. If you would like to learn more about other product options available to you, please reply directly to this message with your full name, address and phone number and we will be in touch. Thanks again for the feedback!

Jan. 30th, 2019

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Verified Customer

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Sylvia Aurora, CO

The device is very comfortable, I wear it on my wrist. The alarm accidentally went off when I was boiling water.

6 years ago

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Verified Customer

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Barbara Harriman, TN

Customer service readily answers any questions that I have for them. It is expensive but I believe it is worth it.

6 years ago

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Verified Customer

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James Oakland, CA

I accidentally hit the alarm button and I got a response pretty much right away. The device has a lot of features.

6 years ago

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Verified Customer

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Lena Jackson, SC

They answered all of my questions and were very patient. They were helpful and helped me get everything set up.

6 years ago

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Verified Customer

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John San Marcos, CA

They are always so nice when I call and make sure that I am okay. You can use it anywhere in the USA so that is nice.

6 years ago

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Verified Customer

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Frances Lakeland, FL

The product is light and I wear it 24/7. The base unit I received was broken and they sent a replacement right away.

6 years ago

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Verified Customer

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Lynne Lebanon, OR

It is easy to wear and is a good size. It was easy to set up and we got the billing straightened out quickly.

6 years ago

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Verified Customer

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George San Diego, CA

I feel great when I wear it because it makes me feel safe. I just wish the necklace wasn't as bulky.

6 years ago

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Verified Customer

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Jane Watsonville, CA

Every time I have called, they have been very courteous and answer the phone right away. The device is durable.

6 years ago

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Verified Customer

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Pete Chestertown, MD

I have tested it multiple times and it is excellent. Both of the salesmen were fantastic and let me take my time.

6 years ago

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Verified Customer

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Michael Logan, UT

I fell and cracked my rib so I pressed the button and I received help promptly. They were very efficient.

6 years ago

Reply from Medical Guardian

Michael, we hope you are recovering well from your cracked rib. We're happy that we were able to be of service during that incident. Stay safe!

Jan. 30th, 2019

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Verified Customer

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Nancy Denver, CO

I have already recommended them. I actually changed to this company because they are less expensive.

6 years ago

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Verified Customer

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Hilda Skokie, IL

They gave the instructions on time and they helped me connect it and the instructions were easy to follow.

6 years ago

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Verified Customer

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Louise Glenside, PA

Anytime I've had to deal with customer support they've been very helpful. The device is easy to use.

6 years ago

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Verified Customer

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Richard Jacksonville, AR

Customer service is fantastic. The pendant is made with a lot of quality, and it is very attractive.

6 years ago

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Verified Customer

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Joan Berlin, WI

Customer service was very knowledgeable and answered the questions that I had. They were helpful in every way.

6 years ago

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Verified Customer

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Anonymous Las Vegas, NV

Medical Guardian does a great job at keeping up with their customers. They get back to you at a reasonable time.

6 years ago

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Verified Customer

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Genie Decatur, GA

Medical Guardian responded right away when I fell down and sprained my arm. They were with me the entire time.

6 years ago

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Barbara Roseburg, OR

I wasn't well informed on set up when I first got the device. Customer service cleared everything up for me though.

6 years ago

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Verified Customer

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William Jackson, NC

The device is very easy to use. The person that sold us the device was very informative and did a good job.

6 years ago

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Verified Customer

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James Englund And Green Valley, AZ

Customer service speaks very clearly, and is easy to understand. The service is a little overcharged.

6 years ago

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Verified Customer

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Grace Laingsburg, MI

I don't have a good signal at my house and the technician was unsure if I could get a consistent signal, so I am worried about what will happen if I really fall.

6 years ago

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Verified Customer

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Sandra Evans

I have only had mine a few months. On two occasions they answered the button call right away. So I'm happy.

6 years ago

Reply from Medical Guardian

Sandra, thank you for the kind words. We're happy to have to have been there for you when you needed us!

Jan. 23rd, 2019

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Verified Customer

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Melanie Woodruff

They were very helpful in finding the right plan for my mother. Fortunately we have not needed to use it yet.

6 years ago

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Verified Customer

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Naomi Macomb, MI

The staff is always willing to help and are knowledgeable. I like that it is waterproof and safe from the bathtub.

6 years ago

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Verified Customer

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Janet North Lewisburg, OH

Each time I've called they've been courteous. It seems to work in my area and I feel comfortable using it.

6 years ago

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Jane Anamosa, IA

It's light and easy to wear. It's always reliable and I'm sure they'll respond in case I need them.

6 years ago

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Fernando Bellflower, CA

It had good signal and it answers quickly. I'm very happy with them and I would recommend it to anybody.

6 years ago

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Verified Customer

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Martha Wilsonville, OR

I like that there's the GPS unit my mother could take that will provide access to conversation if she fell or anything.

6 years ago

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Verified Customer

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Linda J. Greth

It is convenient and easy to use. I always feel safe leaving my husband home alone because of the Medical Guardian.

6 years ago

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Verified Customer

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Morton Fort Lauderdale, FL

I wear the necklace all the time. They answer my questions and are reliable. They seem to be very responsible.

6 years ago

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Verified Customer

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Anonymous

I wear my Medical Guardian wherever I go. I like the light that comes on to let me know that it is on.

6 years ago

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Verified Customer

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Sandy Los Angeles, CA

They are very responsive when we call. We had problems with the initial setup and they helped us figure everything out.

6 years ago

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Jean Harrisburg, PA

It has the most reasonable price for this kind of device. I don't like all the false alarms that it has. They do respond quickly.'

6 years ago

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Verified Customer

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Joseph Kingsland, GA

They explained everything to me. I don't like how it only has a 600-foot range. I want something that can go further.

6 years ago

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Verified Customer

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Marta Menifee, CA

It gives me a sense of security. The system works great. When I test it, there is always someone available.

6 years ago

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Verified Customer

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Patricia Danville, CA

The device turned itself on twice and I have to call to turn it off. They had to reset it and I have tried not to use it. The customer service always answers.

6 years ago

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Anna Estill Springs, TN

They were pretty quick in their shipping and the price is pretty good. The device works pretty good.

6 years ago

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Verified Customer

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Debra Norman, OK

The customer service is very patient and supportive. The device seems to be very detailed and easy to follow.

6 years ago