Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous

Customer service was able to solve our problems over the phone. If something happens, it works, which we know by testing it.

6 years ago

Reply from Medical Guardian

Hi!

We're happy that the device is working fine for you and our Customer Care Team was able to resolve your issues. If you need anything else, we're here to help. Thank you!

Jun. 5th, 2019

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Verified Customer

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Lawrence

I think the company is good. We haven't had it long but so far it has been good. I would recommend Medical Guardian.

6 years ago

Reply from Medical Guardian

Hello Lawrence,

Thank you so much for your review. We hope you never have to use it but is always there if you needed it. Thank you and we appreciate you!

Jun. 5th, 2019

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Anonymous

Like that I can wear it in the shower. I feel safe and I think they're wonderful, as shoes my friend at church.

6 years ago

Reply from Medical Guardian

Hi Anonymous!

We don't know who you are but we like that you can feel safe and protected in the shower should anything happen. We sure hope nothing does happen but you have that peace of mind always. Thank you!

Jun. 5th, 2019

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Verified Customer

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Jeannerre

The device is a little expensive. Customer service answered me on the machine right away when I was testing it.

6 years ago

Reply from Medical Guardian

Hi Jeannerre,

If you'd be interested in a more economical device that still fits your needs, please reach out to us via Live Chat, via email at , or give us a call at 1 (800) 313-1191. Thank you so much for choosing Medical Guardian!

Jun. 5th, 2019

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Darlene

Very prompt and courteous when it went off. They asked me several times if I was okay It is really good to have.

6 years ago

Reply from Medical Guardian

Hi Darlene,

We're very happy to know that you've gotten a little guardian angel around just in case you ever need emergency assistance. Let's hope you never have to actually use it but there just in case!

Jun. 5th, 2019

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Brenda Apex, NC

I tested it and it was fine. I feel confident that they would react quickly in an emergency. The device around my neck is just okay.

6 years ago

Reply from Medical Guardian

Hello Brenda,

We're happy that you feel confident about getting the help you need in a timely manner. If you'd like to explore our other options feel free to reach out to us via Live Chat, via email at , or give us a call at 1 (800) 313-1191.

Jun. 5th, 2019

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russell pier

since this is the first one i ever used si i can not give a sincere answer being alone sometimes is scary thats why i wanted this device

6 years ago

Reply from Medical Guardian

Hi Russell,

We hope you never have to use it but we hope you never have to use it. It can definitely be scary being alone and we want to give you the peace of mind that you need. Thank you for being apart of the Medical Guardian family!

Jun. 10th, 2019

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Catherine Reed

I haven't had to use them in an emergency, but my initial set-up has been easy. Hard to provide answers when I haven't has to use their service.

6 years ago

Reply from Medical Guardian

Hi Catherine,

We're happy that the set up was easy for you and that you have not had to use this device! Please ensure that you still do your monthly device tests! Thank you so much.

Jun. 10th, 2019

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William F. Miner

Cumbersome and complicated to get everything "on line." NOBODY told me I would be hit for $250 up front and I still have not been told what it is for. A'' the "toys" they send along with the pendant and bracelet are useless and poor quality.......in addition to being useless.

6 years ago

Reply from Medical Guardian

William, thank you for your review! We are sorry to hear that you felt your sales experience was less than satisfactory. We take your feedback very seriously, and we will be sure to look into your experience. If you would like to speak with our Customer Care Specialists about your device, and the importance of our service then we would happily take your call! Thank you for choosing Medical Guardian to keep you protected, William. Thank you again for your feedback, and we hope you have a great day!

May. 22nd, 2019

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Jana

I just recently bought this. I like it, I like the people I talk to (testing it), and I like the customer service (jus

6 years ago

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Patty Oakland, MD

Customer service has always been there to help me. The device is a relatively good price compared to other companies.

6 years ago

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Jimmy Elgin, TX

Customer service answers our calls right away and are courteous. They ensure that I have the right information.

6 years ago

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Verified Customer

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Carol Ceres, CA

Answers to my calls have been very prompt and the device is equipped with GPS so that they can find me.

6 years ago

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Grace Holland, MI

Customer service took care of my problems very nicely and I like the fact that there is GPS with the device.

6 years ago

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Verified Customer

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Jeanne Minneapolis, MN

A little big but otherwise works well. The people I have worked with have been very pleasant and helpful.

6 years ago

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Melinda Washington Court House, OH

Very easy to use, but I accidentally set the alarm off too often. My experience has been very satisfactory.

6 years ago

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Linda Mohawk, NY

Not as sensitive as my previous device. I was not able to figure out how to use the device with the directions included.

6 years ago

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Linda Ollmann Port Saint Lucie, FL

Quality/usefulness, too many phone messaages to activate the service( know notice given to hold calls)while I was working with customer services to select the appropriate service for me

6 years ago

Reply from Medical Guardian

Linda, thank you for your feedback. We're sorry that your experience with our Sales team was not what you expected. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 17th, 2019

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Donna Bell Hortense, GA

Fall protection did not work. When I pushed button agent promised to stay on line til help arrived as I was trapped under furniture. Did not do so, so I was unable to let emt know where house key was until they broke in window. Canceled service.

6 years ago

Reply from Medical Guardian

Donna, thank you for your review. We are sorry for your experience and hope that you are recovering well from the emergency described here. We will look into what happened in this instance and thank you for your feedback.

May. 17th, 2019

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Barb Kansas City, MO

mom can work it easily Just has to remember not to lean on it while at the table-it calls the service right a way.

6 years ago

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Charlotte Milton Park Forest, IL

It appears to be dependable. I have not had to use it in an emergency, but I believe if I had a problem I could depend that It would keep me safe.

6 years ago

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Sheila Kings Mountain, NC

Medical Guardian explained everything very thoroughly. The product is very good, but I am not crazy about the arm band.

6 years ago

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Jodi Phoenix, AZ

The device is easy to use. Customer service explained the service thoroughly and have been very kind to me.

6 years ago

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Gerald

I called at 3 o'clock in the morning and they had a paramedic at my house in no time. They were very quick.

6 years ago

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Theresa Combined Locks, WI

The device went off without me pushing the button, and I don't like the service. I have to be very careful to ensure that the alarm doesn't go off on accident. I could've gotten it a lot cheaper somewhere else.

6 years ago

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Verified Customer

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Sandra

Customer service answers questions very quickly. The device I originally had would go off unexpectedly several times.

6 years ago

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Verified Customer

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Carrie Woodruff

Their staff friendly, polite and knowledgable. my Aunt had wrist band not working. They sent a new one and activated it

6 years ago

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Susan

easy to read instruction booklets, easy access to customer service, knowledgeable and courteous representatives

6 years ago

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Terrilee Highland

Easy to work with and easy set up. Called to order and they helped us with the best options for our needs.

6 years ago

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Judy Quattrone

I don't like needing to recharge it every day. Would like a smaller unit. Wrist band keeps coming apart. Would like something small to pin to my waist.

6 years ago

Reply from Medical Guardian

Judy, thank you for our feedback. We are constantly looking for ways to improve our products for our customers. We offer a variety of device options and may have an option that better meets your needs. A member of our Customer Care team will be in touch to discuss device options with you.

May. 7th, 2019

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Carlos Figueroa

I'm a satisfied customer. There has been a minor glitch or two since I started using my system, nothing that would cause me to quit using it.

6 years ago

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Donna Gulf Breeze, FL

The power feature is really good. Our power went out and it stayed on. I like the bracelet. I was incorrectly billed but they fixed it.

6 years ago

Reply from Medical Guardian

Donna, thank you for the review! We're happy we were able to fix the billing issue you had. Please don't hesitate to reach back out if you have any other questions or concerns.

May. 1st, 2019

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Wendy New Windsor, NY

I like the system because it's always there. I've tested it and they've always been right there during the test.

6 years ago

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William Columbia, SC

It's a little heavier and larger than I thought it would be. I have only tested it once but it took about 90 seconds before anyone answers.

6 years ago

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Carol Longmont, CO

When we first got it we tested it and they answered and I know that they're there for me if I need it.

6 years ago

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Robert Sarasota, FL

It works good. I tested it and it's great. Medical Guardian is very efficient. They seem to know what they are doing.

6 years ago

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Harlene Metropolis, IL

The battery for the device doesn't last long enough. The price is a little on the high side. I like talking to the reps.

6 years ago

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Anonymous Edmond, OK

I like the wristband a lot. I tested it and the response is good. When I called them, I got answers right away.

6 years ago

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Margaret Madison Heights, MI

The device is too heavy. When it bounces from my chest it seems awful heavy. But that's the only thing that bothers me

6 years ago

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Ada

We've used it four times. Everything went well. My brother had fallen and they came and helped him up.

6 years ago

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Verified Customer

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Jane

The device is very convenient and testing it was very easy. The customer service has all been very helpful.

6 years ago

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Verified Customer

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Richard

I had to use the device this past Saturday and there was a malfunction and it did not connect. I'm not sure we are going to continue with Medical Guardian. We're having multiple issues with it.

6 years ago

Reply from Medical Guardian

Richard, thank you for your feedback. We are sorry that you experienced technical difficulties when you looked to make use of our services recently. We would like to take a closer look at what occurred. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch about what occurred. Thanks again for reaching out!

May. 1st, 2019

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Anonymous

The customer support answers immedaitely and are polite. They shipped the device when they were supposed to.

6 years ago

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Starling

It's convenient for me but it takes a while for the operator to connect on the phone. But it's great, I love it. It works fast.

6 years ago

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A. P. Perkinson

Reviewed several websites for similar services; liked best what I found on Medical Guardian & in follow-up phone call

6 years ago

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Laura Kauffman

They were very helpful on the phone when purchasing and with set up. Thankfully we haven't had to use it yet.

6 years ago

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Maryann Towell (daughter)

The one and only time I used them everything went perfectly. I felt safe and that I was being taken care of.

6 years ago

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VB

Our loved one we were inquiring for passed away and I told the sales rep calling and ask him to discontinue calling me. He is still calling. It's hard enough to lose a loved one but to continue to be called is rude and makes a bad situation even worse. Would never recommend!

6 years ago

Reply from Medical Guardian

VB, thank you for your feedback. We want to offer our condolences during this difficult time. We apologize that you have continued to receive calls after the fact. We assure you that this was done in error. Please reply to this message with the phone number we reached out to and we will ensure the phone number is removed from our call lists. Any information shared in your response will not be posted publically. Thanks again for reaching out!

May. 3rd, 2019

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Steven Marty for Dorothy Marty

no problems all is good so far. The purchase and installation was good. the delivery was a bit delayed (like 2-3 weeks)

6 years ago

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Billie Chicago, IL

The customer service was very helpful and they were very knowledgeable. I tested both devices and they work great.

6 years ago